Lavu POS Reviews

Pros

This software continues to grow with the customer demands. We seem to never be outdated or lacking. The servers have an ease of use on the floor with the iPads at table side. We love the software so much so that we will be implementing it at two other facilities.

Cons

There are cons to each software but there is not a dealbreaker for us with this software. It continues to grow and with that growth sometimes there seems to be the older than time conflict between tech and accounting due to reports however, the Lavu team are able to populate these reports in a timely manner. We have gotten everything we need from this program to meet the consumer demand of our growing winery.

Alternatives Considered

Toast POS

Reasons for Switching to Lavu POS

The service team was extremely helpful in designing the system to meet our needs. Ironically we are more busy than we ever have been and this software and the tech team have been amazing in helping us realize the potential of what we can do with this software and realize efficiency through growth. We are happy to have made this decision.

Pros

Used Lavu as our Point of Sale for years, I really like how easy it was to use and how portable the iPads are. Simple setup, we got it done ourselves in a few hours. Support team always there if we need it.

Cons

If wifi is flaky, system slows done, especially in busy times

Pros

i don't remember why I chose them over the three other ones I tried a couple of years ago.
I think because I could use my own credit card processor.

But its easy enough to use for the features that i use which are basic operation of cash register
it is intuitive and takes little training

Cons

things go wrong, the printer drops offline a lot and needs help getting back. sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working.

I can't use the staff scheduling because they insist that work week starts on sunday, yet that is halfway through the weekend. our schedule and pay period run monday- sunday
but I am now looking for a system that can organize cake orders for a week or a month after the order is taken, which most systems don't do.

Also they said that my gift cards would integrate, but they did not

Pros

Integration from our old Pos was simple.
Being able to add pictures of products or change color of box to help locate the items faster
Ability to change prices, product name, add new product with ease.
Ability to check/change anything from anywhere is a plus

Cons

When the internet is out, tickets don't print to the kitchen or credit cards aren't able to be run.
When happy hour times are up, you can still increase product quantity.
Having a large food menu, along with a large bar selection has us set up with several tabs & it makes it hard to be fast entering in orders.

Pros

The reports are extremely useful. I like the option to put recipes with the individual menu item.

Cons

When the system is overloaded and goes down, it never comes at a convenient time, generally Friday at 5pm

Alternatives Considered

Square Point of Sale and Toast POS

Pros

This POS was great, easy to use and you can syncronized to other cloud system inventory. Features and function are supply great actually for low-medium restaurant capacity.

Cons

The missed up of this POS are the total of revenue doesn't matching, has to be manual counted after cashier closing. Cloud uploading data is really slow now, bill that has been closed was reopened by themselves. All revenue i've got not accurate on back office sides. I have contacted their custumer support to get assist from them but they reply another 3 or 4 days after and didn't fixed what we complained about. As manager incharge to responsible of revenue and accuration product sold got frustrated.

Alternatives Considered

Lightspeed Retail

Pros

Tons of reports available, all tables at fingertips…

Cons

Wish all the reports would print from the new version by right clicking and printing on the page, like the old version…

Alternatives Considered

Toast POS

Reasons for Switching to Lavu POS

Price

Pros

I've had lavu for 15 years. It was great in the beginning easy to use, reasonably priced. Best of its kind.

Cons

Has become more complicated. Increased price. Ability to use multiple devices taken away. Crashes too often

Pros

LTG - has bugs but best feature. Needs tweaking and bug fixes

Cons

REPORTING. Confusing and not robust. The

Pros

I think it is intuitive software concerning the user, mainly because of its ability to be customized depending on the team's needs. Above all because of the human support, especially [SENSITIVE CONTENT] for his infinite openness, trust, and kindness.

Cons

I believe that the process of implementing electronic invoices is the least agile

Pros

Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less!

Cons

At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input.

Pros

I guess it's easy to use, but it's kinda clunky. Programming is inconsistent across different devices. The speed is ok. It does what I need it to do, which the #1 reason I went with Lavu over Square was that you could start a bar tab with a preauthorization.

Cons

LAVU complaints

Should get Free set up support 1 month a year; if there is an update we should get free support
Quick serve shouldn't disappear
Can't Add a cc to an existing tab - currently deletes the new order
Needs Select and Repeat button
Needs Fewer approval buttons
Should Show change on screen
Should add auto grat to total tips
Can't Change auto grat, % or amount
On tip page, be able to enter tip or total, and show total.
Entered tips should disappear from screen - be able to filter list
On End of Day reports page, discounts and auto grat need to be included. Auto grats dont go to the business. Service charges do.
Auto grats need to show on payments page
Chip cards cant start tabs. Cant have 2 processors in lavu - chip card and swipe card types
Tip screen times out , and deletes entered tips

Pros

I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.

Cons

They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.

Alternatives Considered

Toast POS

Reasons for Choosing Lavu POS

We needed better reporting and labor tracking.

Reasons for Switching to Lavu POS

The fees and support were better by Lavu at the time.

Pros

Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.

Cons

They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time.

The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.

Pros

It was nice and easy to get used to. The system was nice.

Cons

The WiFi would go offline sometimes for hours

Alternatives Considered

Clover

Reasons for Choosing Lavu POS

My manager made the switch

Switched From

SoftTouch

Pros

Ability to have multiple locations. Ability to make inventory items easily. Ability to use an iPad for inventory counts.

Cons

Have to manually bath credit cards at end of day.

Pros

Menudrive is easy to program; took some time but our menu is large and we being a breakfast diner we had many options for customers ie: how do they want their eggs cooked, meat type, bread type, etc. Menudrive allows an unlimited amount of items & required info

Cons

when entering items it was redundant having to enter the time available (if it wasn't an all day availability). Lots of key strokes but once it's done, it's done.

Pros

Is an easy to use, easy to program POS system. We use it from the beginning of our opening. Easy to use for employees and low cost for owners.

Cons

Probably make improvement on the schedule part to be more robust.

Alternatives Considered

Avaya OneCloud UCaaS, Clover and Toast POS

Reasons for Switching to Lavu POS

Prices, and easy use and opportunity to grow

Pros

I love the ease of use and customization

Cons

Just common glitches that happen from time to time

Pros

Easy to use, easy to set up and it is self-explanatory. You can go into the backside of the program and checks your sales for the day, how many customers you yourself have waited on.

Cons

Not much about the software that I didn't like. Sometimes though I would have a hard time getting connected on my Ipad.

Pros

Easy to use, very friendly for the new hires

Cons

Some of the reports we need are not ready

Alternatives Considered

NCR Aloha

Reasons for Switching to Lavu POS

Price

Pros

iPad capability, informative and [SENSITIVE CONTENT] is deeply appreciated

Cons

One location at a time we have to input only one location at a time this is frustrating

Alternatives Considered

Revel Systems

Reasons for Switching to Lavu POS

Ipad

Pros

Easy to use the pos while you are busy.

Cons

The customer service is one of the best customer service ever.

Pros

about the sistem we are of course happy after one year of lavu at our restaurant, our job is helping from lavu, accouting administration kitchen and all is going in perfect harmonies

Cons

fraud by billing request or shut down lavu. Yes that happen two times , last time few days ago I get a message on a strange open windows of lavu account, was about to pay or shutdown the system but we always pay, so I was worry what happen if shotdown lavu at my place then they ask the min payment, so I used my credit card for pay it but at end they took more for Hosting PAID without any consense from me. we used to pay an agent of lavu so he doesn't answer fast half and that can happen. Now he said like last time they will refund to me but of course after some month... so disappointed about it. Hope to try back faster my money because the agent he asks me to pay him to because isn't his fault. hope someone tries to explain and solve my problem.