Act! Reviews

Pros

The CRM is a good but it is great as a tool to send personalized emails and letters to groups of people.

Cons

It takes up a lot of memory and with a low gig computer can be an issue.

Pros

I've been using acts for over 30 years. I like its flexibility and how it has grown over the years. I do wish it had a better mobile application. It doesn't match the desktop well enough. The thing I like best is the customer support if you are a premium member. But it is very costly.

Cons

The price has gotten almost prohibitive. Other programs are much more affordable. The mobile app for your phone is not up to the high standards that I have come to expect from act for over 30 years.

Alternatives Considered

Reasons for Switching to Act!

Pros

Act is a great program when it works. I have been using it for well over 25 years.

Cons

After purchasing ACT from Costco 25 or more years ago the software ownership has changed multiple times. Each time the customer service has gotten worse and the program updates have gotten more expensive. Subcontractor customer service people have been really poor and unable to solve problems when contacted and in some cases made the problems worse. For example having to restart the program 11 times in one eight hour period of time because it crashed.... among many other problems

Pros

We have been using ACT for 19+ years. To make the switch to the cloud version just seemed logical. It has the basics features that we need and was simple to transfer over to the client.

Cons

ACT does not have all the bells and whistles that we would like such as power dialers and automatic reporting.

Alternatives Considered

Reasons for Choosing Act!

Switched From

Reasons for Switching to Act!

Pros

ACT works well and the customer service is excellent. The tech support is great as well

Cons

Hard to understand the tech support but he got my problem solved

Pros

I like that I can still use a PC-based product that I control and provide security necessary to product our client and internal information. I like that my customized version fits my basic needs to manage contacts and periodically send email messages and letters.

Cons

I need ACT support to fix problems with email merge too often. The time required to send routine communications annually has increased at least 10 fold due to time needed to fix problems. Most of the problems seem to be keeping up with Microsoft.

Pros

Tech-support is always quick to answer the phone, and supervisors are readily available with escalated questions.

Cons

We purchased a marketing package with Act! a year ago, and no one has reached out to us from the client success team (or an equivalent) to check on us or figure out why we’ve not been able to make progress.

Pros

It has a lot of CRM features at a reasonable price.

Cons

There's no integration between it, and Google Contacts, or the integration is not comprehensive...

Pros

ACT keeps my D-Base and does so very well.

Cons

I have trouble using much beyond basic features.

Pros

Able to keep all customer information in one place & do emails to specific customers.

Cons

Sometimes it glitches and had no support from until recently.

Pros

What's not to like First of all Client set up is a breeze! Once entered all notes are time dated. To email your client their is an Icon click on it and it automatically opens up Outlook and fills out the email address. Send and email and it keeps a copy of the email you sent to them and or received from them time dated. It allows you to set have set groups of which you can email everyone in that group. For instance maybe you have people who use tank cars, people may use box cars or need certain products you can have send a blast just to those people with a simple click on the group or groups. Want to see the locations a client there is an ico click on that a google maps opens and you can do a satellite view. Suffice it to say it does everything but wash the dishes.

Cons

Nothing! The survey is asking for a min of 40 words to describe what I don't like ok its not free!

Pros

Contact management across numerous platforms.

Cons

Mobile app needs work. Too cumbersome to enter contact data and tracking.

Pros

The information that is logged, the communication history is vital!
ACT is the best product I've ever used and I've been using it for 12 years!

Cons

Nothing and I mean nothing!!!!
The system has never let me down but I have to admit, you only get what you as the user input in!!!!

Pros

To use as a true CRM to manage my relationship with my clients.

Cons

Problems with the integration with Microsoft

Pros

It literally runs all aspects of my life seamlessly.
The recent upgrade was assisted by your technician, [sensitive content hidden]. I have been resisting an upgrade for years (I think I was on 20 because I was concerned of a failure during the process. He was outstanding and to sum up my impression of him in succinctly:
very Patient, very intelligent and very knowledgeable

Cons

Nothing

Pros

Easy access to several functions and reference information access.

Cons

In the past it was poor support because of long delays in answering and sometimes not able to understand the support person.

Pros

Keeps everthing in one place for my business.

Cons

Can be a little slow and drags on my computers resources

Pros

I have been using ACT for over 30 years, it is easy to use, comprehensive, works great either on my PC or with the Cloud. ACT's customer support is the best I have ever used.

Cons

Actually, nothing!

Pros

Ease of use and we have used it since 2006 when we had 38 employees

Cons

getting use to the cloud version since we were on the 2013 on our server

Pros

One stop location for all necessary client details and records

Cons

I don't use it to it's full capability. My problem, not theprogram

Pros

It has always been what I needed to keep my real estate business growing. It constantly has been updated and easy to use.

Cons

The switch to the Cloud was a pain in the ass for me at first but I love it now.

Pros

Custom design and perfect for me. Love how easy it is to use.

Cons

Nothing. Exceeds my needs and highly recommend it.

Pros

Has some good capabilities in CRM and email marketing

Cons

Its a little clunky the interface and could do with some redesign to make it more streamlined and user friendly

Pros

ACT! is the best CRM available and has stood the test of decades. No other CRM comes close. It's report structure is unmatched as is the customizable features. ALSO - exporting and backup are relatively easy to use. It has a very nice user-intuitive interface.

Cons

ACT! is no longer available as a purchasable software but only as a subscription. Also the syncing of clients from email would be nice as well as better syncing between email client and ACT!

Pros

I enjoy having task and opportunity options. It makes me organized and I can manage my time. I love marketing automation as it's difficult to reach out to hundreds of contacts at a time.

Cons

I would like to change the colors of the program. The blue and white are a little too overwhelming for my eyes. I would like "Dark Mode" if that would be possible.