User Reviews Overview
About Paycom
Paycom offers user-friendly HR and employee-driven payroll technology to enhance the employee life cycle, in a single software. Paycom drives efficiencies, increases data integrity and gives employees power over their HR...
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- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Paycom is the way to go!
My experience with Paycom has been great and hassle free!
Pros
I loved how Paycom is so simple to use that even I can use it with ease!
Cons
I haven't found anything that I don't like about Paycom.
Response from Paycom
We're happy to hear Paycom has simplified your HR and Payroll needs and that you find it easy to use, Ashley! Thank you for your positive review!
- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The best HR system I've ever worked with
My overall experience with Paycom has been nothing but positive. It just works...all the time. And when I need assistance, it's just a phone call or email away.
Pros
Paycom's customer support is so good. They actually reach out to me more than I have to reach out to them. When I do need help, I call the support team and get immediate assistance. They are also constantly improving their software, without breaking things that work in the process. I couldn't be happier with my Paycom experience.
Cons
The cost is a bit higher than others, but it's worth it for the consistency, customer support and regular development of new features.
Alternatives Considered
PaycorReasons for Choosing Paycom
ADP's customer service was horrible and their system lacked a lot of the features that Paycom offered.Switched From
ADP Workforce NowReasons for Switching to Paycom
They had the best product available, in my opinionResponse from Paycom
Kathy, we're grateful you are receiving world-class service. It’s also rewarding to hear when you need support, you get immediate assistance! We appreciate you taking the time to write us a 5-star review!
- Industry: Apparel & Fashion
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Great for small Businesses
Not horrible but not for us being a larger company at the time.
Pros
The initial user interface is pretty easy to navigate
Cons
The system for us was a little to clunky in how it performed. We had some errors happen upon launch that caused some issues with W2's etc.
Response from Paycom
We appreciate you taking the time to share your experience, Shawn. Although we are pleased to hear you found Paycom easy to navigate, we are disappointed to hear about your experience. We are committed to delivering seamless solutions that meet the evolving needs of our clients and would like the opportunity to learn more about your experience. Please reach out to our team at [email protected].
Top Paycom Alternatives
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
HR Director
My overall experience with Paycom since the beginning has been positive and seamless.
Pros
You can have everything in 1 place for every employee from time-off, scheduling, timeclock, applicant tracking, background checks, onboarding, benefits enrollment, documents, notifications to employees, easy reporting and many more features. It is easy to use and navigate.
Cons
I have no dislikes about Paycom. I am 100% a Paycom fan.
Alternatives Considered
ADP Workforce NowReasons for Choosing Paycom
because Paychex Flex wasn't a seamless product and we needed everything in 1 place instead of 5 to 6 productsSwitched From
Paychex FlexReasons for Switching to Paycom
Because ADP was just like Paychex. NOT seamless and not user friendlyResponse from Paycom
Lindsey, we're thrilled to hear you enjoy using our single software! It’s rewarding to know that you are 100% a Paycom fan, from our seamless software to our world-class service. Thank you for your 5-star review!
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Paycom is Amazing!
I have worked with Paycom at three different organizations over more than 3 years. I absolutely LOVE Paycom and would change to this platform anywhere I go.
Pros
The ease of use and ability to customize the platform to our individual needs.
Cons
Slow to get custom reporting built. It seems to take an extensive amount of time to get approval for, price out and actually build a custom report.
Response from Paycom
Jillian, we’re happy to hear you love our software and its user-friendly features. It’s especially great to hear you’ve been able to customize our all-in-one platform to your organization’s individual needs. Thank you for sharing your experience and leaving us a 5-star review!
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Paycom - A well-rounded HRIS system
Overall happy with the system. There are always improvements we wish were available, and Paycom is willing to submit these suggestions as future improvements - but the system works for our needs with an employee count that falls within the 200-500 range.
Pros
The functionality just makes sense. We are able to use all of the benefits of the system together to have some automations within our HRIS system.
Cons
The lack of integration with other systems. We really want our other vendors/retirement services/etc. to have 360 integrations.
Alternatives Considered
PaycorReasons for Choosing Paycom
Their PTO tracking caused a lot of turmoil and lowered employee satisfaction.Switched From
PaylocityReasons for Switching to Paycom
Just overall seemed to better fit our needs with the HRIS system.Response from Paycom
We’re delighted to see that Paycom has been easy to use for your organization and that it’s helped to streamline your HR and payroll processes! Thank you for sharing your experience with us, Keith. Please do not hesitate to share future feedback or ideas for improvements with your dedicated specialist.
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
I LOVE Paycom
I LOVE Paycom. I've been with Paycom since 2016 and have converted two different companies/employers. I always tell people that no software is perfect, but Paycom is as close as it gets for me. It's a great, all-inclusive platform that is easy to use and highly customizable!
Pros
It's an all-in-one system that is user friendly!
Cons
Some customer experience has been lost as the company has grown. It makes absolutely makes sense from a streamlining, efficiency and liability standpoint, but the personal touch/assistance also decreases with these changes.
Alternatives Considered
PaylocityReasons for Switching to Paycom
I chose Paycom because I implemented it at my last job, I've been on other systems, and I like Paycom.Response from Paycom
Lisa, we're pleased to know our user-friendly software allows you to streamline your HR and payroll tasks all in one place! We appreciate the 5-star review and for continuing to partner with Paycom!
- Industry: Packaging & Containers
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
PayCom Experience
Overall, we have been with PayCom almost 6 years. The majority of our contact people have been very good. They tend to promote their people quickly so transitioning to a new rep can be a challenge.
Pros
They did an excellent job onboarding us. The initial training and involvement for our first year was great. They really made us feel welcome.
Cons
It has taken awhile to address our attendance point challenges.
Response from Paycom
Clint, thank you for the 5-star review! It's rewarding to hear we made you and your organization feel welcome! It's also an honor to know you have trusted Paycom for almost 6 years! If you need any assistance, please reach out to our team at [email protected].
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Good software but still needs improved.
I would still choose Paycom over the competitors, but do wish that customer support was stronger.
Pros
Implementation was done so well, our Paycom team took the time to understand our every need.
Cons
After implementation the customer support was lacking. Our client support specialist was not responsive, and we were given a new specialist almost every month.
Alternatives Considered
ADP Workforce NowReasons for Choosing Paycom
Fuse was too limited in functionality, poor customer support.Reasons for Switching to Paycom
Tried ADP but it was horrible with no customer support.Response from Paycom
Faith, we’re glad to hear you had a smooth implementation! We hold our dedicated specialists to a high standard, and we'd like to learn more about your review. Please reach out to us at [email protected], and a member of our team will be in touch.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Paycom Review
Our overall experience with Paycom has been great!
Pros
The things we like the most about Paycom are the platform is easy to use, HR abilities for reviews and furthering education, and having a specific rep to go to when needed.
Cons
At this time there are no cons or dislikes about Paycom.
Response from Paycom
We are delighted to know that our platform has been able to address the pain points you experienced with your previous provider, Jennifer. Our dedicated team is committed to delivering exceptional support and service, and it is wonderful to see that shining through in your experience!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Paycom is the best!
Pros
Paycom is EXTREMELY user friendly and has taken so much tedious work off my plate as an HR Manager! Before Paycom, I have 7 different systems that I would bounce between which housed various types of employee data, and to be able to have all of that, and MORE, in one system has been amazing! In addition, the employee visibility / ownership has been a huge positive shift and they are happier to have the ability to do so many things at their fingertips. I would have to say my favorite Paycom feature is "Approve My Check". This has eliminated ALL human error with payroll!
Cons
There is nothing so far that I do not like, but I will say the hardest feature to learn and get used to is reporting. It is very extensive and customizable, which is great and what every company needs, but getting to what you need takes a great deal of time in the beginning. Once you figure it out, its smooth sailing from there.
Response from Paycom
Nikki, we're glad to hear you are benefitting from having all your payroll needs in one place. It's especially rewarding to hear the Paycom features have eliminated all human error. Thank you for the 5-star review and we are happy to continue serving your organization!
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Paycom is the better alternative
Overall I have really enjoyed the ease of use and streamlined experience.
Pros
Paycom has all the same benefits that the big names like ADP have for a better price.
Cons
PTO accruals and usage is somewhat confusing.
Response from Paycom
Nathaniel, we're happy to hear how Paycom has been the better alternative for your organization! Thank you for the positive review!
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Amazing HR Software
Fantastic! I love being able to review my timecard for each shift. I can see how much PTO I have, do assigned trainings for my company and even see my tax info/W2s super easily without having to wait for the mail to come
Pros
Super easy to navigate. I love being able to manage my timecard, HR info and trainings all in once place.
Cons
Nothing. I love how much there is that can be done with Paycom.
Response from Paycom
We're so happy to hear that the visibility and transparency Paycom provides has been so helpful, Dana! We really appreciate your review and for allowing us to serve your organization!
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
User-Friendly Payroll Software for Employees
As an employee, overall this is a simple user-friendly program for managing compensation and I've been happy with it in the 6 months we've had it in use.
Pros
Very easy to use as an employee. Easy to access current pay stubs, total pay, withholdings and contributions for the year. The "Approve my Check" function is very nice to make sure there are no errors before paychecks are processed.
Cons
I have not had any significant issues with the software.
Response from Paycom
We're happy to hear how Paycom has made accessing your information so convenient, Sara! Our mission is to simplify the employee experience, so we're glad to hear this has been your experience. We appreciate your review!
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Review of the newly implemented Paycom system
From sales, to purchase to implementation and go live it remains a great experience.
Pros
The reporting package is above and beyond. The tracking feature has enhanced our reports exponentially.
Cons
The multiple authentications to log in and repeat phone calls.
Alternatives Considered
PaycorReasons for Choosing Paycom
Poor customer service, inefficient reporting, high costsSwitched From
ADP Workforce NowReasons for Switching to Paycom
Cost, reporting, implementation and trainingResponse from Paycom
We're thrilled to hear your Paycom experience has been great from start to going live. We appreciate your partnership and thank you for the 5-star review!
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Happy Paycom User
Overall a great experience and am really happy we made the transition to Paycom last year.
Pros
The support we've received from the Paycom team has been incredible - from implementation through benefit enrollment and now day to day support, the team has always been reactive, pleasant and truly helpful.
Cons
Reporting. I would love to see more dynamic, easier to navigate reporting functions. I find the analytics dashboard is not as intuitive as I thought it would be and it's harder to pull data that I fill confident in (turnover is an example). Would love the ability to see executive dashboard reporting that is easy to use and manage.
Alternatives Considered
UKG ProReasons for Choosing Paycom
The Paylocity system was not intuitive, we had very little control over the system and the support was terrible.Switched From
PaylocityReasons for Switching to Paycom
I liked the idea of having everything in one place, with one cost. I didn't want to worry about the add-ons to support the system we were trying to build (example: LMS).Response from Paycom
We're happy to know you're having such a great experience with our team and service, Erin! It's also great to hear how Paycom has positively impacted you and your organization. We appreciate your feedback and review. Thank you!
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Adding new locations
Very satisfied with how things went and professional.
Pros
The team work to get our two new location in the system and up and running so smoothly.
Cons
Nothing major, we always run into bumps along the way
Response from Paycom
Cheryle, we're thrilled to hear how Paycom has helped you and your organization get up and running so smoothly! Thank you for the 5-star review!
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
The smartest decision for a better HR
Pros
The amount of information available to our employees now compared to our previous provider. It is like the curtain to their time and attendance, pay, and everything else was finally removed. Their customer service is top notch, and very responsive to any inquiry we have. Our integration of Paycom was smoothy then we originally thought, and our transition team made it so much easier. We are constantly at or above a 98% Direct Data Exchange rate, which has taken all the extra workload off the HR department. The features that are offered are far superior to what we had in the past, and we are finding out that Paycom integrates with almost all the benefits that we offer which help to reduce even more workload. The App, and website are super easy to use, and the multi-language feature is top notch.
Cons
There is nothing that we disliked about Paycom.
Reasons for Choosing Paycom
Paycom was a far superior product to Paychex Flex, and Paycom offered what we were looking for and more.Switched From
Paychex FlexReasons for Switching to Paycom
Paycom fit our needs and goals, and we will be able to grow and be better then we were before with Paycom.Response from Paycom
We're proud of our team for providing you with pleasant and helpful implementation assistance. We're also thrilled to hear how Paycom has helped you and your organization thrive! Thank you for your 5-star review and partnership, James!
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Love Paycom
My experience has been overall very positive. I would choose it again.
Pros
Paycom is user friendly and can be customized to handle our very specific policies and procedures. Processing payroll is very easy. The system allows us to delegate many tasks to the employees directly instead of making one person maintaining the data. I also like that it has a cohesive data base and isn't cobbled together using many other "programs" or codes bundled into one main umbrella. The system can handle very complex situations, like shift differential and has a robust time keeping system to allow attendance tracking, as well.
Cons
It took a while to get it set up, but once on it has been really great.
Response from Paycom
We're glad to hear how Paycom has streamlined and simplified your organization's HR and payroll processes, Angie! Our goal is to provide customized product offerings to fit the needs of any business, so we're happy to hear this has been your experience. Thank you for allowing us to serve your organization!
- Industry: Outsourcing/Offshoring
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Paycom - Pros and Cons
i would rate paycome with an 9. it's a near perfect tool with the exception of how long the approval hierarchy works, If i was the developer i would put in status bar on top of the list approvers so that i know what's the hold up, who is hodling up my ticket for approval
Pros
Everything is available in paycom from scheduling to adjustments to personnel action form to continuous learning
Cons
the approval stages are very cumbersome, it shows me the name of the approvers but does not show you any real "progress" as to why the ticket is stuck to a specific approver.
Response from Paycom
Arnel, thank you for the positive review! We appreciate your feedback. If you have additional comments or ideas for improvements, please share them with your dedicated specialist that is assigned to your organization!
- Industry: Investment Banking
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
It's worth buying
Paycom is easy to use. It has a number of time keeping functions. It's secure and I've never had any issues with it at all.
Pros
It's convenient, I can clock in at work or on my phone at home. I use it to request vacation days,sick days, or unpaid time off. I use it to view my check stubs and W2's during tax time.
Cons
None I have no cons I am a fan of Paycom.
Response from Paycom
Teresa, we're happy to hear about your experience! It's especially great to hear you are utilizing the time off requests and find Paycom easy to use. Thank you for the 5-star review!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
HR Manager
Excellent. Although there are concerns with getting immediate assistance at times I always get my issues resolved.
Pros
Simplicity of doing payroll. It almost does the payroll for you. Just need to verify info.
Cons
Availability of service team sometimes. I have called and no one from my team is available to help me.
Alternatives Considered
PaylocityReasons for Choosing Paycom
Service issues with ADP as well as the cost.Switched From
ADP Workforce NowReasons for Switching to Paycom
It seemed like a more user friendly product.Response from Paycom
Our company's mission is to simplify HR and payroll processes for all our users, so we're excited to hear about your experience! Thank you for the 5-star review, Bob!
- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
My Paycom review
I love our paycom reps! When there is a problem they are quick to help.
Pros
How easy it is to run my reports and to have help whenever I need it.
Cons
Scheduling is my least favorite, but we are learning.
Response from Paycom
Jamie, we're happy to hear that with Paycom you find ease running your reports. It's also great to hear you are receiving top-notch support from our team. Thank you for the 5-star review!
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
It just works!
Incredible/fantastic/awesome. It's very easy to use and the support is great.
Pros
It works as advertised and allows for efficient and accurate processing.
Cons
I don't have any complaints about paycom.
Response from Paycom
Charles, we’re delighted to see that Paycom has been easy to use for your organization. Thank you for the 5-star review! Please do not hesitate to share future feedback or ideas for improvements with your dedicated specialist.
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Paycom review
Pros
User friendly. Being able to create usable reports in report writer is a bonus.
Cons
There are some areas that when you update an item, it doesn't flow that change to all necessary areas.
Response from Paycom
Thank you for your review and feedback, Whitney. Our goal is to provide customized service and product offerings to fit the needs of any business. We're pleased to hear this has been your experience!
