Intellect QMS Reviews

Pros

Platform can be completely customized as a user needs. Can build templates, workflows, tables, apps, etc. Work well as a cloud app as to not be affected by company firewalls/servers. Most of the design practices make sense across the apps. Ability to add mass amounts of data works well. Admin panel & audit features are a great plus. Great error/troubleshooting logs.

Cons

Depending on your company needs, some apps require much more customization than others. Design speeds depend drastically on which version a user is on. Some on screen errors don't allow for much interpretation or troubleshooting. Site can sporadically log users out.

Pros

The robust workflows keep all of our critical QMS activities moving forward with clear management oversight.

Cons

The no-code approach to maintaining and developing our applications is great, but there is still a learning curve for configuring the applications.

Alternatives Considered

Reasons for Switching to Intellect QMS

Pros

The site is robust and highly customizable.A well-structured work team. Good customer service from instructors and programmersAn training material is included with our site, and also they have a support platform.

Cons

A single customization could require multiple alterations across various tables and processes, which increases the the possibility of errors. The OOTB package is not clear. It is important to define if Intellect will help us to configure and see if it is possible the configurations that we request, since at the moment of the sale everything is "YES", however, it is important to define it beforehand to avoid surprises.

Alternatives Considered

Reasons for Switching to Intellect QMS

Pros

Intellect is a fully customizable no-code eQMS system with all the applications you would expect, including Document Control, Employee Training, CAPA, Audits, Risk Management, Vendor Management, etc. The introductory package comes with multiple applications; the client can choose which ones to start with. After implementation, the client can create applications or purchase additional ones configured by Intellect's first-class team. Best of all, the system can be managed internally by a designated Administrator with or without IT involvement. It is highly scalable, and the options for using and expanding the system (even outside of QA) are endless. The start-up and implementation pricing is highly competitive, and training is included for the applications chosen and the design functions.

Cons

Although the system's initial cost is much lower than most, the user licensing and support fees can quickly increase, especially for smaller organizations and if you need to open the system to all employees (for training and access to SOPs, etc). I would have liked to have had in-depth System Administrator training. If you have only one or two people configuring and managing the system, you will likely need professional support services at an additional cost, as we did. The Intellect team is very flexible and accommodating to our unique needs and was able to scale the pricing and licensing options to meet our budget. The out-of-the-box QMS applications are geared toward manufacturing, but they are customizable.

Alternatives Considered

Reasons for Switching to Intellect QMS

Pros

I've been able to use Intellect QMS for some time and one standout feature that I really appreciate is its flexibility and the AI integration that their team has integrated lately. Unlike many other software solutions that require businesses to adapt to their system, Intellect allows us to configure your software to fit our unique processes. We were looking for a solution that would not disrupt our existing system that works well, this has saved us time on integration issues and staff training.

Cons

Something that could be improved is the interface, in my opinion it should be more user friendly.

Pros

Easy to use, Easy to develop own applications. Training and customer support are amazing. Implementation team coordinates very well, and go out of their way to help in customizing the app to tailor the organization needs.

Cons

No negative experience so far, team is very helpful and they followup constantly to check your needs.

Pros

This product is incredibly scalable and customizable. As long as you are willing to work on build-out, you can build your own modules that work best for your company (they can also help with build-out for an additional fee). The implementation team is great and offer amazing training events. My customer success manager is very responsive and is willing to move forward with me as soon as we are ready for the next steps. I enjoy the layout of the system - it is user friendly once you learn how to navigate it.

Cons

I dont think there is anything I dont like yet about Intellect.

Pros

Intellect's Document Control delivers as promised. Our SOPs are organized, secured behind our firewall, available internally (unavailable externally), and only the latest version can be checked out for modification. No more stacks of paper waiting for signatures. No more confusion on which version contains the latest modifications.

Cons

We are an on-premise installation with Windows server and Mac clients. Some of our regulations required changes that were unique to our installation. Working through the installation took significantly longer than advertised. However, once installed Intellect does deliver on the advertised functionality.

Pros

My experience has been very positive. It has allowed me to have a quality management system that is perfectly aligned with my operations and has given me greater efficiency and effectiveness with my processes.

Cons

What I liked the least was the time it took me to learn to fully use all the functionalities and features of the platform.

Pros

Is helps us remain organized and able to access files easier. Its also very user friendly.

Cons

Sometimes it does kick me out and I have to sign back in. Other than that I'm unable to think of anything that has been a downside for me.

Pros

We created several applications from scratch so we were able to customize to our specific requirements by non-programmers.

Cons

Initial training should be separated into an Overview/End User training for key stakeholders and then training for Designers and Administrators. Since this is geared to non-programmers (in our case), the importance of process design and planning, documentation, system administration, etc., should also be included with the actual creating applications training.

Pros

There are so many ways to configure and customize your applications in Intellect. Use an application right out of the box, create an application from scratch, or anything in between for the applications your business requires.

Cons

On the rare occasion you do run into an issue, the trouble-shooting tools available may not clearly define the problem and you may need to request support.

Pros

Easy to use, intuitive eQMS system. Lots of configuration options, easy-to-use app creator. No code platform means you don't have to be a specialist to create new apps, all you need is proper training and you`re ready to go! System is affordable for small and medium companies.

Cons

The mobile app needs improving. Looks like it is left on its own and it needs some modifications. Sometimes doesn`t work properly on Android and IOS devices. Needs support here.

Alternatives Considered

Pros

I loved that I was not cornered into buying an OOB configuration because purchasing the White Glove Service to go live with my current processes was a reasonable price, especially when compared to the more well known systems out there. Configuration of the LMS was completely custom and purchasing the validation package was also well within budget expectations. The possibilities with this system are endless and the staff/support during the validation process has been beyond exceptional.

Cons

Just waiting for Intellect to complete their ISO certifications, which they are in process of.

Pros

Customizable to be in alignment with existing Quality Management System structure/procedures vs. revamping our procedures to be in alignment with OOS software

Cons

Everything is a rabbit hole with troubleshooting and it is very time consuming, even with support from Intellect. Audit trail feature is poor, at best.

Pros

I like the fact that the uses of this software are pretty much endless. We are finding new uses all the time

Cons

I honestly don't have any cons for the use of this software

Pros

Easy to use. Highly configurable. Customer service is excellent. I love Intellect.

Cons

So far there is nothing that I do not like about this system.

Pros

Intellect (QMS) comes with out of the box workflows that can be modified according to your business needs. As it is very user friendly it allows people without programming skills to modify and create applications, workflow processes and reports.
Besides that, the customer service is very good, they are vey responsive, patient and understand our needs.

Cons

For someone who does not have programming skills, it can be quite annoying configuring some items every single time, in different templates and different parts of the workflow, such as email notifications. A tool such as 'copy and paste' would be wonderfull.

Pros

We've been able to customize this software to do everything we need to do -- and some things we only dreamed of being able to do.

Cons

We do need assistance from customer service when we've tried to set up some functions and for those considering the platform, it's probably a good idea to budget some add-on hours if you are not particularly tech savvy. Once the system functions are in place, it's very intuitive. I don't think any platform is turnkey and some have real limitations. Intellect has the capacity to do everything we need.

Pros

Easy to use, great support, Intellect works very hard to make their customers happy.

Cons

Wish we could develop more applications - not a negative for Intellect, but for my company.

Pros

I love the flexibility of the software... In combination with the native quality modules, we have built out a complete set of modules for our sales team, giving them both CRM functionality as well as an integrated look at what is happening with their customers, having all the information in one place.

Cons

It would be nice if there was a richer report designer, for the creation of professional looking printouts / pdfs.

Pros

Customizable program and setup workflows
All web based
Sends reminder e-mails to ensure you keep on top of things

Cons

Does not work with some browsers
Limitations on exactly what you can customize
No on-premise versions

Pros

With some basic customization, I like how easy it is to build what is needed and even OOTB the guidance given was intuitive and in line with the requirements of ISO 9001. I also like the attention and the support paid by our assigned rep who held our had through the process.

Cons

Unfortunately we lost our lead support for the software and no it falls on me to continue which I have yet to do. I do not know where to start. But we have an investment that must bear to fruition and I am hoping that this week I will be able to seamlessly continue where the former left out.
What i like least that it was more difficult than i thought to just pick up where was left.

Pros

Intellect software is very customizable and because of that it has a wide variety of applications for customizing your workflow and being able to track your work.

Cons

very little to none prebuilt forms or templates that could be slightly modified to fit your needs. everything needs to be built from scratch.

Pros

Intellect Workflow is perfect for electronic building processes that support maintaining record compliance.

Cons

The document storage aspect of the solution could be more dynamic. Not enough keyword retrieval customization available.