Google Maps Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About Google Maps

Google Maps is a cloud-based GIS software that allows businesses to create and manage maps, in addition to providing navigation services. It is used by businesses of all kinds, from restaurants to construction companies. Google...

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Feature ratings

Value for Money
4.8
Functionality
4.6
Ease of Use
4.7
Customer Support
4.3

Browse Google Maps Reviews

1,700 of 1,700 reviews
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Ailton
Ailton
  • Industry: Higher Education
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/01/2025

Everyday tool ,cant imagine life without it

super happy with the app,its my main one except when i use a 50cc motorcycle and then i use another app.

Pros

Everything and anything nwithin this app,i can not imagine life without it ,its become such a part of my life and it keeps getting better year after year

Cons

That they do not have an option for motorcyclists that are not allowed to use motoray,the 50cc are limited in terms of where they can or can not gol and i needed that from google maps.not available unfortunately.

Gina
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 13/01/2025

My 'Go To' Map!

Generally, overall, Google Maps is my GO TO app when I need to check the traffic situation coming and going from home or work and when I need directions to somewhere new or just somewhere I want to visit again, but do not remember the way.

Pros

I love that Google Maps offers MULTIPLE routes between destinations with timeframes for each one. Also, the suggestions offered when it knows there is a traffic backup and lately I've noticed speed trap notifications, which is SUPER awesome!

Cons

I wish it had somewhere on the MAIN PAGE to choose from 'Favorites' or often used destinations like Home or Work. Home is usually on the main page, but I have to hit the 'Search' bar at the top to find other favorite destinations, which is not convenient at times.

Anuj
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
3

3
Reviewed on 06/08/2023

Needs some minor improvements although good product of Google.

Needed some basic improvement...A easy to use Interface otherwise Its good.

Pros

It really helps me with the directions notifications...and early analysis of the traffic,,Jamming,,and diversions...sometimes it gets hard to locate the shared location but its okay. Some improvements will make it better.

Cons

Its optimization sometimes becomes hectic specially for someone who is not very known to it...(newbie) and sometimes the app automatically gets shut down while being on picture in picture mode not a big deal but disappointing.

Top Google Maps Alternatives

AutoConnect GPS

Field Service Management

Nicole
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 19/10/2024

Google Maps has room for improvement.

My experience with Google Maps has been 80% positive.

Pros

I like that when someone sends me an address as a text message in the correct format it shows up as a hyperlink and I am sent directly to Google Maps when the link is tapped.

Cons

I don't like that I have to tap the back button multiple times if I decide to exit the navigation before I reach my destination. I am also frustrated by the fact that Google Maps does not reorder multiple stops to give you the fastest route.

Sara
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/01/2025

Helpful for quick navigation

Easy to find in the phone as the app is easily identified, directions are accurate and the fastest route is typically used.

Pros

Synchronized with my Google business profile to allow for one click directions to the office

Cons

When updates are available, you they disrupt the ease of clicking the directions

Melinda
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 11/12/2024

Google Maps is the Go To for Traveling

Google maps is my go to for getting to anywhere that I need to be. Traveling for my kids softball and hockey would be a nightmare without it!

Pros

The detail of all treats and the showing of accidents with traffic backup in advance to give alternate routes.

Cons

When driving to a location,the route home should stay the same with the option to change if needed.

Verified Reviewer
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 23/12/2024

Very helpful to explore Canada

Overall it's a game changer. The best part is you can see bustiest roads to change your route.

Pros

For someone like me who don't know where to go it's a must have. It's easy for me here in Canada to explore new places.

Cons

In the beginning I find it a bit not user friendly.

Jean
Jean
  • Industry: Music
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2025

Best review

Best in the services locations and place saved

Pros

Is better to use map on google to find best location

Cons

Is fast to use and search place in the map portal

Kadisha
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/12/2024

The Best app for Maps !

its helped me get to where im going easier than any other gps app. i highly recommend using over apple maps !

Pros

very easy to navigate and the accuracy makes it even better !

Cons

can only access online when fresh starting the app

Enish
Enish
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 30/11/2024

Google Maps: An Essential Navigation and Exploration Tool

Whether I’m planning a road trip, looking for restaurants, or commuting to work, it consistently proves to be reliable and user-friendly.

Pros

What I really like about Google Maps is that from real-time traffic updates to business details, reviews, and street views, it’s an all-in-one tool for travel and exploration.

Cons

It's occasional inaccuracies in remote or newly developed areas is the least enjoyable aspect of Google Maps for me,

Galateya
  • Industry: Computer & Network Security
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 24/09/2024

Positive review for Google Maps

My overall experience with Google maps is really positive

Pros

I like the most that most of the time it is really accurate and it is saving time when I travel and I need to make a stop along the way for example ( food, gas station, shop...)

Cons

The least I like about Google Maps is that sometimes it takes me to the wrong place or makes me go through a one way/closed street

Nilesh
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/03/2024

Google Maps review

My overall experience with Google Maps has been excellent.

Pros

I like the accuracy and turn by turn instructions. This makes it very easy to reach my destination.

Cons

This is very rare, but sometimes the directions go around in circles and not get me anywhere.

Carlo Gennaro
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/09/2024

Why Google Maps is My Favorite Travel Tool

Google Maps is a very app for any type of trip.
I used it during a vacation and it saved me in multiple occasions.
The algorithm behind it is very accurate, even in more remote areas.
I really appreciated the ability to search for restaurants, bars, and attractions nearby, filtering by reviews and ratings.
The navigation feature is easy to use and well-detailed.
It’s a huge help for exploring new cities without wasting time!

Pros

I love Google Maps because with it I can do various things including:
- view maps;
- find directions to reach a place by car, on foot or by public transport;
- discover restaurants, attractions and other places of interest near your route or destination;
- access reviews and images of places;
- have both satellite and photographic vision;
- find what you want, wherever it is in the world;
- have additional functions, such as games and social options.

Cons

For the use I make of it I have not found any type of cons

Verified Reviewer
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 24/08/2024

Great road maps!

Overall, I like Google Maps and recommends all of my friends to use since it is user-friendly.

Pros

Google Maps is easy to use for finding my destination and provides road alerts. Also, I can add options not showing me the toll road. Google Maps provides me the most reliable road situations.

Cons

Previously, I could choose from the suggested routes, but recently, it seems like it no longer shows the heavy traffic route, possibly based on its own decision. I have used Google Maps everyday, and it was based on my recent experience.

Parashmani
  • Industry: Construction
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 03/03/2024

It is very usefull, 4.5 out of 5 rating.

The simplicity of Google Maps is its most alluring feature. Despite having a tonne of features and information, the interface is clear and simple to use. The map is a helpful navigational aid because it is accurate and thorough in and of itself. It has fairly precise navigation.

Pros

Colors,icon lebelling,street colors and the sounding of naming the places and distances.

Cons

I like its simplicity and easy to use its' features.

Gretchen
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/03/2024

I love Google maps

I love Google maps and can't imagine going back to actual road atlas's again!

Pros

Easy to read and understand directions with visual and sound cues. Accurate maps.

Cons

Doesn't work well in the mountains or extremely remote locations

Rebecca
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/10/2023

So Easy! So Useful!

I absolutely love Google Maps! It helps us get to where we need to go by letting us know what the best way to get there is! It shows us any traffic accidents speed traps construction delays and even better it tells us how long it is going to take to get where we need to go! I have had a great experience with Google Maps!

Pros

I always use Google Maps and so does my team! It helps us get to where we need to go by letting us know what the best way to get there is! It shows us any traffic accidents speed traps construction delays and even better it tells us how long it is going to take to get where we need to go!

Cons

Hum? I would really have to think about what I do not like about Google Maps because, I have ALWAYS and ONLY ever used Google Maps since day 1! It is so easy!

Katelyn
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/10/2023

Never get lost again

My overall experience is joy. I remember back in the day using a gps then when all of a sudden I lost it I started getting lost going places. Ever since finding Google maps it has changed my life, making traveling anywhere in the world so easy. I don't ever have to be worried getting lost again with Google maps.

Pros

I love how easy it is to find where you need to go. Putting in the address and Google maps giving you the best route to your destination really decreases my stress level when trying to get somewhere. I have used Google maps for many years now, and even more so with my work now because I work from home. Being able to direct customers to an office using Google maps helps me and my patients! I am so grateful for this amazing tool.

Cons

To be honest there isn't anything I don't like. Google maps really takes the cake for me.

Sindhu
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 07/05/2024

To Reach with ease

It's very good experience I had with Google maps as a doctor i have to travel different areas and hospitals for internship it makes my life better

Pros

It makes life so less complicated with the best of route maps with busy routes and in less time possible

Cons

The accuracy sometimes the maps shows the wrong route after taking a turn without warning before

Rogerio
  • Industry: Market Research
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/03/2024

I can not live without

Apart from the lack of alert, I always used the app daily for years, as I was an app driver, it always "travelled" with me.

Pros

Platform with highly accurate and real-time data. Receive millions of updates daily

Cons

Improve the application's level of alerts, especially in relation to its biggest competitor.

Anitha
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2023

How much important Google Maps in nowadays

It's awesome to use Google Maps. It's easy way to finding the unknown place in the world wherever it will be Google shows me the right spot to find all the places.

Pros

It's easy to handle wherever and whatever we want

Cons

Timing is mentioned is not may be accurated

Katie
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/05/2024

I can't go anywhere without it

My overall experience is great. I use this every time I'm traveling somewhere unless its to work or home and sometimes I even use it for that if I'm trying to see if there is a quicker route.

Pros

I like the fact that I don't get lost while using Google Maps. If I go anywhere that's unfamiliar to me, I use this and never have any issues. I've even used this before to find where I was going after getting lost and that's when I started using it all the time.

Cons

There is one area near me that it doesn't work great for. I was lost in that area and I followed Google Maps but it didn't get me where I needed to go due to construction and a crowded area but it eventually got me to where I was able to figure it out.

Ajay kumar
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/01/2024

Only one best map in the world

Google map is my one of the favorite app not only app it's my best friend it's always with me. Google map lot of time save time and give comfort journey. Google's one of the best version is google map. lot of features available in google map like, Place searching , location tracking, route map, Bus suggestions, shops tracking, API integration, and more overall google map is the best map in the world.

Pros

Google map is my one of the favorite app. Because Google map save my all journey. here mostly I'm like location tracking, location sharing, route map and searching near by shops and other things.

Cons

No drawbacks available in google map all are perfect.

Zilungile
  • Industry: Research
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 11/10/2023

Google maps is the most efficient tool that helps us reach different destinations everyday.

Google maps help me to get to work faster as it shows if there is traffic on the road then you can opt for a different route. In my business the drivers use google maps to fetch patients in different locations that they could not reach easily without google maps.

Pros

The fact that it shows kilometers and time it take for you to reach your destination, that is outstanding for me.

Cons

Functionality is limited without internet connection. When you in the area that has poor network it becomes difficult for you to navigate the area.

Verified Reviewer
  • Industry: Internet
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/08/2023

Ideal and Simple

Pros

Whether for personal or business reasons, using Google Maps has been very helpful for getting contact details and viewing data on different areas for me.

Cons

It can take a little while to load at times. There is not much of a tutorial to it and it could be overwhelming for some users.

1,700 reviews