--- description: Review of Playbooks Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Playbooks | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Gamification Software](/directory/4722/gamification/software) > [Playbooks](/software/321535/playbooks) # Playbooks Canonical: https://www.softwareadvice.co.uk/software/321535/playbooks Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/321535/playbooks?page=2) > Playbooks is sales engagement platform that utilizes AI to assist strategic sales teams in targeted selling. It allows users to create engagement strategies for phone, email, social, SMS, and video. These engagement strategies include alerts, templates, tracking, and sales guides. Automated sequences reduce time spent on redundant administrative tasks in order to simplify the sales process and reduce wasted time in a sales representative's day. Playbooks produces customer scores to identify the prospects who are most likely to engage and buy. It provides representatives with data on customer behavior and helps to clean up bad CRM data. It includes robust reporting functionality in order to track a business's key metrics and identify the effectiveness of selling techniques. > > Verdict: Rated **3.5/5** by 35 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 35 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Aurea - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing Details**: InsideSales.com software is highly customizable—a product expert will contact you to discuss a specific proposal tailored to your needs. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, India, Mexico, United Kingdom, United States ## Features - AI/Machine Learning - API - Activity Tracking - Auto-Dialer - Business Process Automation - CRM - Calendar Management - Call List Management - Call Monitoring - Call Recording - Call Scheduling - Call Transfer - Campaign Management - Campaign Specific Caller ID - Communication Management - Contact Management - Content Delivery - Content Management - Dashboard - Data Blending ## Integrations (3 total) - Gmail - Microsoft Outlook - Salesforce Sales Cloud ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Gamification Software](https://www.softwareadvice.co.uk/directory/4722/gamification/software) ## Related Categories - [Gamification Software](https://www.softwareadvice.co.uk/directory/4722/gamification/software) - [Sales Enablement Software](https://www.softwareadvice.co.uk/directory/595/sales-enablement/software) - [Sales Force Automation Software](https://www.softwareadvice.co.uk/directory/254/sales-force-automation/software) - [Predictive Analytics Software](https://www.softwareadvice.co.uk/directory/481/predictive-analytics/software) - [Lead Management Software](https://www.softwareadvice.co.uk/directory/1682/lead-management/software) ## Alternatives 1. [Outreach](https://www.softwareadvice.co.uk/software/352419/outreach) — 4.4/5 (308 reviews) 2. [Lusha](https://www.softwareadvice.co.uk/software/330388/lusha) — 4.0/5 (397 reviews) 3. [Pipedrive](https://www.softwareadvice.co.uk/software/321306/pipedrive) — 4.5/5 (3042 reviews) 4. [Vanillasoft](https://www.softwareadvice.co.uk/software/122131/vanilla-soft) — 4.6/5 (233 reviews) 5. [Wingmate](https://www.softwareadvice.co.uk/software/193924/wingmate) — 4.6/5 (100 reviews) ## Reviews ### "Overall a good program, some features still under development" — 4.0/5 > **Layne** | *3 July 2018* | Publishing | Recommendation rating: 7.0/10 > > **Pros**: The best thing about the software is that it takes most of the guesswork out of a rep's day-to-day. It allows a team to be consistent as well as persistent. > > **Cons**: It's easy to build up a backlog of tasks, and sometimes lacks flexibility in being able to adjust your daily routine. The chrome extension also seems to have some issues that affect the performance of your browser, I've had to remove and reinstall many times. > > Helped the team develop consistent messaging and process. ----- ### "Help our reps be more productive and hit their activity metrics" — 4.0/5 > **Verified Reviewer** | *3 July 2018* | Oil & Energy | Recommendation rating: 8.0/10 > > **Pros**: Helps our reps focus on calling rather than on figuring out where they are in their cadence. This has enabled them to do more calls per day. > > **Cons**: It's a little slow sometimes although has gotten materially better over the past 1.5 years. Wish they had more more built in management/sales ops reporting. ----- ### "Great Tool\! Reallu like it." — 3.0/5 > **Verified Reviewer** | *3 July 2018* | Computer Networking | Recommendation rating: 8.0/10 > > **Pros**: It helps keep me on task. I have over 1600 accounts that I call into. I need to have a devise that will set reminders and give me a easy vehicle to make calls and send emails. > > **Cons**: Not be able to send out mass emails for things like webinars, etc. We have a lot of webinars that we try to get customers to sign up for. Mass emailing and then following up would be helpful. ----- ### "Great for Automation of Phone Calls" — 4.0/5 > **Verified Reviewer** | *21 July 2018* | Computer Software > > **Pros**: I really like being able to make a number look like it's coming from a local area code. That alone increased my pickup rate. It increased my dialing rate significantly by being able to one click dial and integrate into my SFDC instance. > > **Cons**: Leveraging the email templates was not intuitive to me. Ended up not using it because I had difficulty determining how to use it. Probably just needed someone to take 30 minutes to walk through it with me. ----- ### "This has changed the way I do my job for the better." — 4.0/5 > **Ryan** | *9 July 2018* > > **Pros**: It gives me a clear picture of what I need to get done each day with repeatable results. They have continued to update it's functionality to make it better. > > **Cons**: I have experienced some issues with call recordings and lagging times with it taking time to reload before each activity. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/321535/playbooks?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/321535/playbooks) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data