Salesforce Platform Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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User Reviews Overview

About Salesforce Platform

Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate...

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Feature ratings

Value for Money
3.9
Functionality
4.3
Ease of Use
4.0
Customer Support
4.0

Browse Salesforce Platform Reviews

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Keplet
Keplet
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2024

Best CRM software

My overall experience with the Salesforce Platform has been highly positive, marked by its extensive capabilities and flexibility. The initial learning curve was steep, but resources like Trailhead and the supportive Trailblazer Community made the journey smoother.

Salesforce’s customizability stands out, allowing tailored solutions with custom objects, fields, and page layouts. Development tools like Apex and Lightning Components, along with robust automation features such as Process Builder and Flow, significantly enhance productivity by streamlining business processes. Integration capabilities are strong, though complex integrations can require substantial effort.

The user interface, particularly with Lightning Experience, is modern and user-friendly, and the mobile app adds valuable flexibility. However, occasional UI inconsistencies between Classic and Lightning can be confusing. Performance is generally reliable, with minimal downtime, although peak times can sometimes cause slowdowns. Salesforce’s security measures, including data encryption and user permissions, provide confidence in data safety.

While Salesforce can be costly, especially for smaller businesses, the platform's extensive features and scalability justify the investment by delivering a strong return through improved efficiency and data-driven insights. Regular updates and new features demonstrate Salesforce's commitment to innovation, ensuring the platform evolves with changing needs.

In summary, despite some challenges, Salesforce’s robust customization, automation, and support resources make it a powerful tool for enhancing business processes and driving growth.

Pros

Salesforce has a large, active community and extensive documentation. The Trailblazer Community provides forums, user groups, and events for networking and support. Additionally, Trailhead offers free, interactive learning modules for users of all skill levels.

Cons

Although Salesforce is highly customizable, certain limitations within its framework can make it difficult to implement very specific or unique requirements without resorting to workarounds or third-party solutions.

Heather
  • Industry: Airlines/Aviation
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 07/01/2025

A great software that has it all in one

Overall I enjoy using Salesforce, it has the capability of providing a great way to manage customer data for researching accounts while allowing you to add notes and process payments quickly.

Pros

It’s easy to not only process payments but see the entire account payment history. It helps reduce the time I spend on looking into customer accounts by having to use only one software . It gives in-depth customer insights enabling me to customize offers effectively.

Cons

Salesforce can be challenging to navigate due to its layout and the lack of a visually appealing interface. This can make it difficult to quickly access information as it’s hard to see with the current format.

Nathan
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
3

3
Reviewed on 21/12/2024

Robust with a learning curve

Working with Salesforce was great, working within the complexities of the Salesforce framework require a ton of training. Once trained it was fairly straightforward to use.

Pros

Very robust in its integrations and community

Cons

Too complex for small business or in our case, non-profit

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Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/01/2025

A tool that helps a lot.

An excellent experience; it's very easy to understand and use.

Pros

What I like most about this platform is that with little to no coding, we can easily integrate.

Cons

It's very easy to use and takes all the company's needs into account. Plus, the updates are great!

Nynke
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/01/2025

Salesforce - easy to navigate, some data you need another app

Good, easy to use platform, some improvements needed.

Pros

Easy to navigate and use. A program we use daily to help us process orders, pipeline cleaning etc.

Cons

Some data hard to find, external programs needed.

Verified Reviewer
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
3
Customer Support
0

4
Reviewed on 13/01/2025

All Inclusive Sales Automation

Used to for automating our email marketing and managing customer data that connects to our business and sales.

Pros

An all inclusive suite where we can manage data and create workflows all in one platform instead of using separate tools or platforms.

Cons

It is not as flexible as an inbuilt workflow system and takes time to learn.

Xiang
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 07/01/2025

A trustful and omplete platform for CRM

We are happy to use it on big data processing with low codes, specifically, it can be integrated well with our SQL.

Pros

We use Salesforce platform to realize the large data flow and communication across different departments.

Cons

The limitation exists for the big data management. For example, the duplicate data exists in the system and we need to do the manual merging.

Amy
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/02/2025

Amy's review

Pros

Salesforce is great! it is very beneficial and provides different services.

Cons

Nothing. It is easy to navigate and has a lot of features.

Jun
  • Industry: Facilities Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 27/12/2024

Great platform for information sharing

Great resource for compiling and sharing information

Pros

Outlook plug in was one of the best features by far, live updates instead of having to refresh browser

Cons

navigating the tabs and pages (individually having to close each tab)

Jalaycia
  • Industry: Venture Capital & Private Equity
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 03/02/2025

Worth the expense!

Overall, the Salesforce Platform offers a cohesive engine for customer relationship management (CRM) that makes it effective and a valuable resource. I still have a lot to learn about the platform, but I can say that long term it will make my job a lot easier.

Pros

The biggest pro about the Salesforce Platform is its centralized data management system. All of the features are easy to utilize and accessible for the client.

Cons

I would say the cost for the Salesforce Platform can be a barrier, particularly for smaller companies and startups.

Sean
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 04/01/2024

Salesforce Platform Review

Pros

Salesforce App Cloud is a comprehensive platform that offers a suite of tools designed for building, managing, and deploying business applications. It integrates various services including Heroku, Force.com, and AppExchange, making it versatile for different types of app development.

Key strengths include its strong integration capabilities, allowing seamless connection with Salesforce's CRM and other third-party systems. This feature is particularly beneficial for businesses looking to maintain a unified ecosystem. The platform also offers robust security features, ensuring data protection and compliance with industry standards.

The user interface is intuitive and user-friendly, facilitating rapid app development and deployment, even for those with limited coding experience. This is enhanced by a rich set of pre-built components and templates available through AppExchange.

Overall, Salesforce App Cloud is an effective solution for enterprises looking to streamline their application development process, particularly those already invested in the Salesforce ecosystem. Its robust features and integrations make it a powerful tool for creating a wide range of business applications.

Cons

The platform may present a steep learning curve for beginners, and the cost can be a consideration for small businesses or individual developers.

Doreen
  • Industry: Environmental Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 26/02/2024

Sales management made easy with Salesforce Platform

I like the way the software allows one to customize it to your own specification and also the ability to integrate it with a variety of software for better performance.

Pros

I like Salesforce Platform as it allows us to track down each aspect of our organization be it in project execution, sales performance and employees engagement. It is also easy to integrated with other relevant applications.

Cons

It is a little comprehensive on the tools and features thus it can be a challenge at the beginning but once you get used to, it becomes easy to use.

Manon
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/07/2024

The Ultimate CRM and Business Solution

Pros

I like most about Salesforce is its powerful CRM capabilities. I can effortlessly track and manage customer interactions in one place.

Cons

It can be overwhelming with its numerous features. Navigating through all the options can be confusing for a new user.

Oparanya
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/04/2024

Salesforce Platform's Capabilities are Excellent

Pros

I am impressed by the ease of deployment of Salesforce Platform.
Salesforce Platform works so well for us.

Cons

I like the effectiveness of Salesforce Platform.
Salesforce Platform is amazing.

Ethan
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/01/2024

Salesforce CRM Software

Innovative and has made me learn so much about new technologies.

Pros

It's all customizable and you can hand craft it to your preferences, integrations and necessities.

Cons

The learning curve is kind of big and it's a bit overwhelming at first.

Verified Reviewer
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 05/11/2023

Salesforce Platform Review

Pros

Aspect is the emphasis on data management and analytics.

Cons

Salesforce's extensive capabilities mean that it can have a steep learning curve, particularly for new users. It may take some time and training for employees to become proficient in using the platform to its full potential.

KARINA
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2024

mostly good

Pros

We can easily organize tasks, set deadlines, and prioritize activities with just a few taps. The app's streamlined design makes it a joy to use, whether you're managing personal errands or professional projects.

Cons

Better competition with Chrome using ...

David
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2023

SFDC

excellent, I've been using salesforce since 2004

Pros

easy to use,
can stay in touch with my partners and clients on a regular basis

Cons

no cons i can think of at this moment. I depend on salesforce on a daily basis.

Mark
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 06/10/2023

Salesforce

Pros

The platform is used daily and does the job for us

Cons

Nothing to say that is negative about this

idriss
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
2

5
Reviewed on 23/07/2023

Salesforce overview

Pros

What I really like about Salesforce Platform is that it is very easy to customize. you can personalize it to suit your needs, add more modules, and customize the software to fit the business's needs. For example, our sales team can send out personalized emails to customers, which are more effective.

Cons

what I don't like about Salesforce is the lack of adoption and the synchronization problem with the system

Alternatives Considered

SalesLoft
Rebecca
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 17/08/2023

Salesforce For Daily Work

Overall, there is a reason Salesforce is the standard when it comes to CRM and without it, my job would be much more difficult

Pros

What I like most about Salesforce Platform is the ability to track and manage all of my work and accounts in one place. Salesforce makes it easy to customize your org and provide the necessary resources

Cons

My least favorite feature of Salesforce is the limited features for document storage

Ryan
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 17/08/2023

Slow but gets the job done

Pros

the workflow and the customization available

Cons

the platform is slow and clunky but once you get past that its a good platform

Patrick
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
1
Customer Support
1

2
Reviewed on 02/08/2023

Glitchy, difficult to use

Pros

Reporting features are a big deal to us and Salesforce is good at this

Cons

High cost, low user friendliness. Difficult to use and customize.

Donny
Donny
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/06/2023

Salesforce is great for integrating into a dialer!

So far it has been a nutral experience

Pros

Salesforce makes it easy to manage customers and their accounts.

Cons

The price and the complexity of the platform.

Phillip
  • Industry: Veterinary
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
5

4
Reviewed on 12/06/2023

Sending leads into SalesForce

Pros

It clearly services the needs of the sales team and I am able to adapt our marketing campaigns to fit into our complex system.

Cons

We have multiple products and use our salesforce in a complex way so the downside is there really isn't a great way to integrate leads generated from marketing campaigns into our complex salesforce ecosystem.

347 reviews