Survicate Reviews

Pros

We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform.
It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace.

Cons

I haven't come across anything that I've not been happy with or found a workaround for.

Alternatives Considered

SurveySparrow

Reasons for Switching to Survicate

We were happy with the offering from Survicate

Pros

The ease of use and capacity for customization. The support team is very responsive. We also appreciated that there were no limits to the number of surveys we could create, only the total responses, which allowed us to use the platform for several projects.

Cons

Not much to dislike, to be honest. We had 0 pain points with Survicate once it was up and running and integrated into our systems.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Survicate

We switched from using the native salesforce survey tool because it did not have enough customization on our previous survey tool and the survey was not user-friendly. It also did not record partial responses.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Survicate

Pricing, advanced customization, CSAT-specific capabilities, ability to integrate surveys into emails, partial response recording, ability to create multiple surveys, domain customization

Pros

Relatively easy to use
ability to set up survey logic for more complex surveys
A decent set of integrations to connect to platform
Responsive support team

Cons

Inability to orchestrate or prioritize survey delivery in product.
Inability to see available event based triggers within survicate for targeting
inability to predict traffic based on segmentation and triggers

Pros

The survicate platform is really easy to use and provides us with customer feedback in an easy to digest format. The AI insight tools in particular have been incredibly helpful for us as a business allowing us to quickly analyse large volumes of customer feedback and pinpoint any issues with our customer experience that require action.

Cons

I don't have any specific cons and the platform is regularly adding new features which I appreciate. We did have a minor billing issue once but this was resolved promptly by the service team.

Alternatives Considered

Microsoft Forms and Mailchimp

Reasons for Switching to Survicate

Survicate offered the best mix of functionality, simplicity and cost.

Pros

They have a great customer service team who is always able to help.
Creating and analysing surveys is easy and intuitive

Cons

To be honest, nothing comes to mind right away. I would like if in a workspace I could filter the date range of all my surveys in that workspace at the same time to view and analyse the results instead of one by one.

Alternatives Considered

SMG

Reasons for Switching to Survicate

The quality of the in product surveys and analysis pages were better in Survicate

Pros

how easy it is to use. they think through your use cases and have lots of features to help you with adoption and reporting

Cons

it keeps wanting me to refresh the page too often

Pros

The service is great. You can get in touch easily and really fast, and the answers are always correct and brought to you in a friendly way!

Cons

There is a lot that can be done that did not feel intuitive to me. So it took me a while to find out that some options were available, and what they meant/did. There is a knowledge base and enought information on the website, but I did not take the time to dive in to that

Pros

Survicate has provided us with a quick and easy integration for implementing entry and exit surveys during our user registration process. This allows us to connect our own marketing tools with specific user responses, enabling us to analyze sign-ups and drop-offs on our platform and gain valuable insights to improve user retention and satisfaction.

With Survicate, we can also create advertising banners in very little time, specifying the target audience we want to reach.

Cons

For our business needs, it would be useful to manage multiple languages within a single survey, without having to duplicate surveys.

We would also find it helpful to have more options for button navigation to create different branching paths within the survey flow.

Pros

It's easy to create a survey, and the interaction from the user is great: the survey appears in the context of use. The dashboard and the templates library are great too.

Cons

I'd like more flexibility in the questions. For example, I wanted to ask users to rate their level of technology skills on a 5-point scale and I had to hijack a CSAT for that. Also, it would be interesting to be able to push a message or a link, for example to do some fake door testing.

Pros

Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!)

Cons

For now didn't found any reasonable problems, the SDK is under active development.

Pros

Very intuitive to use, possible to create good looking in-product surveys (compared to other providers)

Cons

We had some stuff which needed tech effort where it would've been cool to solve it directly in Survicate (e.g. triggering survey on a specific schedule)

Pros

Very cool survey builder. That side of the app is pretty good especially as a designer who can use it make "prototype" and test the survey before using it.

Cons

Impossibility to add multiple apps on the same workspace. Since each app has it's own Amplitude

Alternatives Considered

UXCam and Typeform

Reasons for Switching to Survicate

Price and overall feature available like mobile easy integration, possibility to use the API, the way survey are created.

Pros

you can use it as a web overlay on your website as well as a link you can share.

Cons

That if you want to create different kinds of surveys (web overlay + link sharing) that these have to be 2 distinct surveys instead of the same survey

Pros

Setting up new surveys is straightforward, whether starting from scratch, using their templates, or leveraging their AI tool. I appreciate the ability to quickly extract data manually or use their clever insights AI to categorise user responses into digestible outputs. As a CRO manager, I no longer need to spend hours digging through user comments to find bugs or optimisation areas. I particularly love that it can integrate with our A/B testing tool, allowing us to launch surveys and gather feedback across different experiments.

Cons

The mobile survey design could be improved.

Pros

It's a complete tool for our customer and user experience measurement, giving us appropiate information and feedback with its new AI module

Cons

Currently it's unavailable for some apps that use older platforms

Pros

I like how accommodating the staff is and how they are always looking for ways to improve the product.

Cons

I wish there were style customization options in the analyze dashboard.

Pros

How easy it's to display the survey and gather feedback for our app + their support is incredible.

Cons

Used to be the date segmentation that lacked specific options "after this date", "before this date" etc — which they already improved.

Pros

Easy to use.
Support always available.
Immediate results.

Cons

If I need to send a survey to a specific group of users (let's say 1000 specific user IDs), I can't enter a bulk of IDs into Survicate. I need to copy and paste each individual ID which is impossible and time consuming. Please solve this issue.

Pros

Easy to set up surveys and analyse them (with helpful visuals) and helpful and responsive user support & customer success teams.

Cons

Some of the options for building surveys could be a bit more sophisticated with logic & branching, but generally does the job for 99% of my needs!

Pros

Ability to launch fast surveys with SDK.

Cons

Having to add spaces for every new application that we work. This is a huge additional cost.

Pros

It is really easy to setup the survey and get answers quickly.

Cons

Why do we need to contact support to transfer survey from feedback to live mode.
Can we have more survey options like- additional routing instructions etc.

Pros

You can integrate contact forms directly onto your website with this software.

Cons

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range.
From a user perspective, pop up surveys are irritating to the user and a dated feature.

Pros

User friendly set up of surveys
Can easily preview surveys before launch
Customisation options for survey visualisation and when/ where surveys appear

Cons

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Pros

It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website.

Cons

The code for embedding is difficult to spot and quite hidden. it should be present either on the dashboard or in the launch step.

Pros

I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.

Cons

This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.