vcita Reviews

Pros

I love how this app was thought through very carefully. Everything you need is literally within the app.

Cons

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

Alternatives Considered

HoneyBook

Reasons for Choosing vcita

With everything Vcita has to offer,I’ve gained way more control because of them.

Switched From

Copper and PocketSuite

Reasons for Switching to vcita

Partnering up with Vcita was the best thing my company could ever do. Overall capabilities are innovative, convenient, and lucrative because of all of it’s features. Like for instance, it has a feature that you could use to generate or capture leads from your website by just simply installing a widget. What more could you ask for?

Pros

It's fantastic, made my business admin so much easier!

Cons

Would prefer more options for rescheduling and different blocked off time colours for different things

Alternatives Considered

Google Docs and Fresha

Reasons for Switching to vcita

after speaking with your customer service and doing the trial with IT over zoom I was sold

Pros

When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money.

Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers.

Cons

When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic.

Plenty of similar services out there and exercise caution if you are considering Vcita.

Pros

I love vcita because it has all the tools I need to run my business: scheduling, appointment reminders, taking payments, various packages, e-mail marketing options, a variety of reports, even AI platform, etc.

Cons

can't think of it, they are always improving existing and adding new features

Pros

Very helpful and helped my business format out alot

Cons

That my payments documents whete missing for dats before i had to call to have them refreshed back to my platform.

Pros

Its extremely user friendly! Its an all in one interface

Cons

It doesnt integrate well witg Instagram

Pros

The app. The scheduling. The payment method set up. The Zoom integration. The customer service.

Cons

Not user-friendly with MailChimp or Squarespace. The additional cost for coupons and fliers. Not being able to delete recurring events when the event didn't happen.

Alternatives Considered

Acuity Scheduling

Reasons for Switching to vcita

vcita was easier to manage, and actually less expensive.

Pros

They fact that they allow for group scheduling really helps me with my business needs.

Cons

The website is a but complicated when it comes to scheduling my group services. I wish it just had a scheduling button.

Alternatives Considered

Microsoft To Do

Reasons for Switching to vcita

The ability to schedule groups of people for the same class.

Pros

I like that they say we have 200 employees but in reality it took weeks to schedule meeting

Cons

The app seems easy to use but in reality time consuming to set it. You need a customer relations team. Guess what, they are the worst

Alternatives Considered

Flowlu

Reasons for Switching to vcita

It was a mistake the other apps do more for less

Pros

I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.

Cons

It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.

Alternatives Considered

Calendly

Reasons for Choosing vcita

Quickbooks does not have a scheduling option.

Switched From

QuickBooks Online

Reasons for Switching to vcita

I honestly don't remember because it has been so long now. I do plan on looking into them again.

Pros

Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.

Cons

I wish we had a way to allow the client to set the amount he/she would like to or is able to pay.
Sometimes it is difficult to do the reckoning between reports in vcita and stripe.

Pros

I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.

Cons

I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.

Pros

This by far is the best user-friendly platform I have seen and implemented. I have used several types of CRMs over the years, but this works by far the best for me and what I am doing. I refuse to change!

Cons

Like everything there is always room to grow or for improvement, but Vcita has so many apps and integrations it made it so simple to create and implement almost immediately, hardly much of learning curve at all! Vcita now has their own CC processing if you don't have one set up already with paypal, stripe or square. the only drawback is they don't batch right away and can take few days to see in account, but if that's no big deal, then Vcita is the way to go!

Alternatives Considered

Rocket Matter and Clio

Pros

It made me not need an assistant for the first few years in business. It also makes training my new assistant simple. It is a magnificent platform that allows me to schedule appts, manage clients, send out mass email, accept payments, AND communicate with clients. I can take notes on each client call, I can share and receive documents. Everything I need is in here.

Cons

The only thing I wish it had was a more robust accounting system. If there was a direct way to integrate Wave and Vcita I would be so grateful. I also dislike how difficult it is to download several files ar once when a client sends you several images or pages.

Alternatives Considered

Honey

Reasons for Switching to vcita

It was referred by my business mentor.

Pros

Its easy to use once you know how. I love the fact that new clients and appointments go straight to the app on my phone. I use the computer version to make any edits. Its a great way of personalising a payment website to your phone. I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.

Cons

-Its quite expensive, and once you have upgraded our plan, you can't go back to a simpler plan.
- If you want to add a staff member onto it its extremely expensive. I currently use it just for myself, but if I wanted to add someone , I would probably have to use a different company.
-Its also very American! which I find sometimes very difficult to deal with, acronyms and wording is sometimes confusing.
-I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.
-Additionally some features are over complicated for what they do, sometimes simplicity is key!! Its very easy to overcomplicate things, therefore if Vcita was a bit more minimalist it would rank even higher that I already perceive it.

Pros

Ease of use and general CRM functionality. This software really does what it says and does it well. Feature updates are great (could be a little more timely, but I'm a Tech Geek and can never get them fast enough)!

Cons

Scheduling of single and groups can get a little confusing especially when adding and selling care packages, so if this could be made a little easier/clearer on how to do for new users, that would be great.

Pros

My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting

Cons

I would like to build in automatic 15-minute breaks between calls

Pros

Ease of scheduling and the reminders are ideal. I like how easy it is for my clients to pay online

Cons

When I have an appointment scheduled and want to change the cost I have to cancel the whole appointment rather than have the ability to change cost.

Pros

It enables me to easily communicate with prospective clients, book them on my calendar, and send reminders for appointments. It's great for invoices, allowing online payments and tracking of income.

Cons

Sometimes it's hard to navigate to find the client or invoice I'm looking for. But honestly, there's not much to dislike.

Alternatives Considered

Wave

Pros

I love using the software since it's an all in 1 tool.

Cons

I dislike the document feature because I should be able to open 1 file and continue scrolling into the next attached documents. When opening each file 1 by 1 I lose my placement and have to start all the way over while reviewing files.

Pros

The ability to quickly receive customer support and their integration with other well-known software is the knowledge that is needed when working with a variety of clientele. They have provided a way to customize their tools to fit the needs of the business providing a level of efficiency that is well needed in every quarter of the season.

Cons

There are no issues that I have come across yet since working with vcita.

Pros

I really liked the marketing side of the software

Cons

No problems encountered with the software so far

Pros

RemindersText communication with clienta

Cons

I wish the payment system allowed for tips

Pros

The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere.

Cons

I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great.

Pros

I did like that you can put all of your comunication and documentation into the system.

Cons

Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.