SendPulse Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About SendPulse

SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - bulk email and SMS service; -...

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Feature ratings

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.4

Browse SendPulse Reviews

693 of 693 reviews
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Jennifer
Jennifer
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/09/2023

I love how easy it is to use and the template library is extensive

My favorite feature of the EDM campaign editing menu is. In the library, I was able to quickly locate a mailing template that I could then easily and graphically modify to meet my needs.

Pros

Sendpulse has improved the legitimacy of my company's brand and communications by making me look more competent in my dealings with clients and customers.

Cons

The lack of sufficient Email verification is the thing I despise the most. We should all verify emails before sending out a campaign, but nobody ever does. Unfortunately, I can't check all of my listings every month because of the monthly limits on email verification.

Mario
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
1

4
Reviewed on 06/07/2023

Good platform but need little bit of upgrades

I'm still testing the platform

Pros

The price is quite cheap. It's easy to use in some ways.

Cons

Maybe a Contacts section with more specific features. More native integrations with other apps and CRM's

Alternatives Considered

Constant Contact, MailerLite and Brevo

Reasons for Choosing SendPulse

The platform doesn't work and have a lot of failures

Switched From

ActiveCampaign and Mailchimp

Reasons for Switching to SendPulse

The price comparing with the email sends and contacts allowed
nitin
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/07/2024

Connect WhatsApp Business Account

Cons

I have been trying to call or email for the last 3 days but it doesn't happen and the support system of this logo is not good because it says to call or email but no call or email comes and when I log in and go for support it says no one. It is a new person and it is difficult for him to explain everything from that point of view and he does not know how to write an email to anyone. I have wasted a lot of time because there are other platforms that provide better service than you are doing.

Top SendPulse Alternatives

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Salesforce Starter

Lead Gen & CRM (formerly SharpSpring)

Avash
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/10/2024

Unlimited Email Marketing in Affordable Price

Overall, it has been a great experience with SendPulse as I have been using it to send marketing and automated emails using API. I wasn't expecting Course Builder to come with it but it's also a great tool. I highly recommend SendPulse to everyone; especially because you have the free options to play with before being a paid customer.

Pros

I generally use SendPulse for email marketing campaigns and I like how I can send basically unlimited emails on any paid plan. I don't send a lot of emails but its one less thing to worry about while using SendPulse. The plans aren't expensive either - just around the market price. Although, I haven't launched it yet - I am working with the course builder and it also seems great so far. The Web Push Notifications are handy for me as I have collected a fair amount of subscribers.

Cons

I noticed 'sometimes' the emails I send go to trash even though I have verified domain using DNS or something. Except that, I do not recall of any thing that I don't like about SendPulse.

Response from SendPulse

Thank you for your review. It's great to see that you are using a range of SendPulse tools.

Replied 17/10/2024
Marce
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/03/2023

Very easy to use.

SendPulse offers a wide range of services to implement in your marketing strategies. The support is fast and very competitively priced. I have done excellent with their email service. The automation and built-in A/B testing made it very easy for me to convert. It is very interesting to be able to have a free version to test it, it is fully operational, only limited to the number of emails, which is logical. Very useful to test it before signing up.Overall the experience has been very satisfactory, they have a lot of tools they provide for tracking Campaigns and the behaviour of your users.

Pros

Is easy to use, and integration very simple. Works fine.

Cons

I haven't found anything I don't like yet. Maybe they could improve the user/price ratios?

Alternatives Considered

Mailchimp and Mailjet

Reasons for Choosing SendPulse

Sendpulse is better, with more services and cheaper.

Switched From

Acumbamail

Reasons for Switching to SendPulse

Services an price.
Harry
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
1
Customer Support
1

2
Reviewed on 10/11/2023

Terrible customer support

We lost much money using this app, never again

Pros

Cheap app with many declared marketing tools

Cons

Terrible customer support, they don't want to help us to resolve any issues

Ewa
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 02/05/2024

Lead Capture & Management Tool: SendPulse

Pros

It is easy to create, customize and send mobile optimized emails with SendPulse.

Cons

It is a perfect suite although it is highly priced compared to alternatives.

Eduardo
Eduardo
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

4
Reviewed on 27/07/2023

Good experience

During my virtual journey through the intergalactic realm, I stumbled upon SendPulse, a mind-blowing marketing platform operated by a team of friendly AI aliens! They offered an out-of-this-world experience with their hyper-personalized communication channels, allowing businesses to connect with customers across the universe through cosmic emails, space-age SMS, and telepathic push notifications. And let's not forget their AI-powered starship chatbot, aptly named AstroBot, who was always ready to navigate marketing conundrums in the blink of a binary eye. It was truly a cosmic marketing adventure that left me starstruck! 🚀🌌😃

Pros

The thing I liked most about SendPulse was their super cool mascot, a friendly AI-powered unicorn named Sparkle! It would pop up on the dashboard with quirky messages like "Let's create magic together!" and "Time to sparkle your marketing!" It added a fun and whimsical touch to the whole marketing experience. Plus, who doesn't love unicorns, right? 🦄😄

Cons

One thing that frustrated me about SendPulse was their obsession with sending virtual high-fives every time I logged into the platform. At first, it was cute and motivational, but after a while, it became a bit excessive. I mean, I appreciate the positive vibes, but I'd rather have a streamlined dashboard than a barrage of digital high-fives every time I wanted to get some serious marketing work done! 🙌😄

Suzanne
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 03/06/2024

My Experience With SendPulse

Pros

When it comes to handling marketing, SendPulse is an all in one marketing solution
It makes email marketing easy and also comes with helpful CRM features

Cons

No bad experiences, SendPulse has been smooth

Tina
  • Industry: Publishing
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 02/04/2024

Pretty similar to Mailchimp and other email marketing software

Pros

I tried SendPulse out of curiosity after I saw someone on Facebook talking about it. The free plan was attractive, so yeah, I had to give it a try. It was easy to import a part of my contacts (to fit the free plan's limits). Creating my first campaign was a bit confusing in the beginning, but after a while, I got the hang of it. Deliverability okay, so far.

Cons

The pricing model is not to my liking at all. I appreciate the "Unlimited number of emails" aspect that they offer even for the cheapest paid plan, but paying more for every 500 contacts is just not enticing.

Chilem
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/04/2022

A worthy EDM serive for you to try

thought some small thing I think it need to improved, this is very great platform and worthy a trial

Pros

the EDM marketing is very helpful to our trade business, it helps me to deliver my company news feed to all our customers timely and of course fully customer covered. I am sure anyone in trade marketing needs such a Sendpulse service.

Cons

I think more integations API should be developed, and give more help on this.
also I think email verification number limits should be enlarged. such as My plan is for 5000 subscribers, but I can only verify 100 contact list on the standard plan, I think it would be better enlarge this number to 500, that will be more helpful

Alternatives Considered

Mailchimp

Reasons for Choosing SendPulse

Mailchimp is too strice and critical for user, not friendly enough to me

Switched From

Mailchimp

Reasons for Switching to SendPulse

it is more easy to use.
Gervais
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/11/2021

The BEST newsletter service I have ever seen !!

Honestly I had explored several other email marketing tools before, and did not know Sendpulse. But WOW ! What a POWERFUL tool !!!

Pros

-The first service of this kind I see with a 24/7 customer service. Very responding, very professional
-Features for automation are the BEST I have used so far
-A very simle interface, easy to use
-They also implement SMS marketing and web push notification, all gathered at the SAME place and INTEGRATED together

Cons

Nothing to say, seriously. The software is EXCELLENT !

Alternatives Considered

Pipedrive, Brevo, SendGrid and Mailchimp

Reasons for Choosing SendPulse

Not satisfied

Switched From

Mailchimp and AWeber

Reasons for Switching to SendPulse

-Sendpulse offers also SMS marketing and Web push notification -Sendpulse offers 24/7 technical support, EVEN WHEN the plan is the FREE plan -Sendpulse is very affordable
César
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/05/2023

Simple to setup and effective

The product is exactly what I needed for my small business. I use email marketing.

Pros

Inexpensive, easy to use and very effective

Cons

I have no complains until now. The service is cheap and effective.

Alternatives Considered

Mailchimp
Telmo
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 01/06/2023

I recommend Sendpulse

Pros

Sendpulse It is a useful and easy to use tool.

Cons

I would like to have more attractive and varied landpages

Jonathan
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/06/2023

helps to automize business

Pros

the facilitation of business automation

Cons

in chatbots it is not possible to regroup the buttons in the way you want

Pacho
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/06/2023

Amazing site

Pros

It's interface is really easy to use and user friendly

Cons

I gotta pay multiple times for specific tasks to be able to achive

Carlos
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/05/2023

Really Grow your business on a single platform

Pros

Instagram chatbotsBecause I can automate conversations with my customers on Instagram Direct and close more sales on Instagram.

Cons

I think the only drawback I have had so far is that I have not been able to verify my phone number.

Verified Reviewer
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 19/05/2023

Cool features

Pros

Localized price is very affordable compared to others

Cons

lack of documentation or SDK for React/Typescript

Paul
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
2
Customer Support
5

3
Reviewed on 24/03/2023

they do not clearly communicate the changes, it smells like a scam

I think it can improve

Pros

It seems to me an acceptable service, not very ergonomic but acceptable

Cons

I have worked on the platform and it seems comfortable to me, but they have made last-minute changes and they have not published or notified by email, I am still waiting for answers from a person in charge

Rui
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 21/04/2023

Marketing automation for medical office

Excellent

Pros

WhatsApp Bot and easy of implementation.

Cons

On big plan that cover the most important features with a discount.

Gian
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/03/2023

Very Good

Pros

Easy to use, fast and accurate technical support and very good business service

Cons

It is not possible to register the sale by products, only by deals.

Alternatives Considered

Freshdesk

Reasons for Choosing SendPulse

most complete solution

Reasons for Switching to SendPulse

Solution in Portuguese and cheaper price
Federico
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/04/2023

Free trial

multiple chat bot for oe buisness with various chanel might be a little bit easier to set up all at once.

Pros

Chatbot is very usefull and easy setup.

Cons

the interfase its a bit slow, might be a better way to do it

Igor
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
0

4
Reviewed on 21/03/2023

Super Easy

Pros

This was a super easy and quick setup tool for chatbots.

Cons

The interface is so simple, it dont seems a powerfull saas in first impressions

Piyush
Piyush
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/12/2022

The best Whatsapp Chatbot Service Provider

Pros

It's whatsapp chatbot service is very usefull for me. It increases my business as I implemented it's API with my CRM & now It worth me.

Cons

for Sendpulse We don't think any cons but one more thing they should improve is to give some whatsapp hatbot template for catalogs.

Zakaria
Zakaria
  • Industry: Airlines/Aviation
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/03/2022

The most useful and effective email marketing solution in the world!

The SendPulse experience is out of this world. I've tried a lot of email marketing platforms, but SendPulse is the best. It is simple, professional, and quite trustworthy. You can accomplish email marketing while closing your eyes. All of the other features are fantastic. I strongly advise folks to utilize it at least once to see the difference with their own eyes.

Pros

The registration process is quite straightforward, and the verification process is also very simple. We can quickly and simply import and add email addresses. Creating a campaign is a quick and easy process. We can check the email preview and adjust the template without any difficulty. The software's analytics are excellent, and you can learn from which countries, users opened the email and when the link was clicked.

Cons

The cost of the subscription is little bit high but the free version is working properly for small projects.

693 reviews