eWay-CRM Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About eWay-CRM

CRM tools within e-Way CRM are integrated with Outlook, allowing for further use and expansion of the system. With this software, marketing is done easily and efficiently because it can assist in creating strategic plans, sending...

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Feature ratings

Value for Money
4.5
Functionality
4.4
Ease of Use
4.4
Customer Support
4.7

Browse eWay-CRM Reviews

655 of 655 reviews
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Filip
Filip
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/09/2024

One of the best CRM solutions.

Very intuitive. Could be modified to adapt into the different solutions even by knowledgeable users. Price competitive solution. Easy to implement.

Pros

It is integrated with the Outlook - no other application needed. Integration with the MS Office completely. Mobile application available and works.

Cons

Sometimes slowing down or reducing performance of Outlook.

Reasons for Switching to eWay-CRM

Price, easy of set up, easy to use, integration with Outlook.
Carsten
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/09/2024

The best CRM for Microsoft Outlook.

Overall we are very happy with the experience and of course also with the service of this Czech company. The people are always nice, friendly and very fast in answering any questions.

Pros

eWay is by far the best CRM integrated in Microsoft Outlook. We were really screening the market for a CRM who is truly integrated into Microsoft Outlook, and the one that does it all right is eWay-CRM.

One of the best features is the possibility to design the forms and the fields that you need by yourself without any coding. And this also includes automated actions.

Cons

There's nothing that we don't like. We have a server license that we host by ourselves with around 110 users. Sometimes the speed of the software is a bit slow for my opinion, but this could also rely on our server capacity and not on the software.

Alternatives Considered

Dynamics 365, Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to eWay-CRM

Main point was the great integration into Microsoft Outlook and the best value for money that we get out of eWay-CRM.
Ronel
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
4

3
Reviewed on 18/11/2024

Wico review

User friendly, lot of options at hand for example pulling reports

Pros

It is possible to trace an enquiry logged and see all relevant documents on one enquiry

Cons

Fact that things duplicate themselves likes e-mails and documents in task but also placed on deal or contact while you can not create a second and so forth deal for the same client with the same e-mail address, you must delete e-mail address and add into notes

Top eWay-CRM Alternatives

Salesforce Service Cloud

HubSpot Marketing Hub

Paul
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/10/2024

Best CRM from my experience

eWay is great. After evaluating all the best CRM products found in popular CRM product reviews, eWay came out on top for us and we are not looking back or missing any functionality either.

Pros

It's seamless integration into Outlook and working with attached documents.

Cons

Not much negative to talk about. I'll have to think hard. Maybe the development that now mostly focuses on Outlook Online instead of Desktop. The table editing would have been great to have on desktop.

Reasons for Choosing eWay-CRM

To integrate our CRM with outlook to manage attachments effortlessly.

Switched From

SuiteCRM

Reasons for Switching to eWay-CRM

No other product worked so effortlessly out of the box with email attachments, contacts and deals.
Johan
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2024

Great product

Very good, it does everything I need and more.
It is adaptable to any situation.

Pros

The flexibility, I could set it up to answer all my needs as an insurance broker

Cons

The price, its a great product but it is expensive.

Alternatives Considered

OneDrive

Reasons for Choosing eWay-CRM

I used access for 15 years and needed something more advanced

Switched From

Microsoft Access

Reasons for Switching to eWay-CRM

It was very customizable, easy to use and the support function is real good
Lukas
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 28/10/2024

Great useful CRM

Happy with it, we don't feel need to change.

Pros

Functionality: it just does what it says it does. For us it's a customizable CRM where we have tens of custom fields suited for our needs. Layout of fields is also customizable. We have all information about our customers in one place. And I also appreciate that it is (also) a desktop app which integrates to Outlook - I am not a fan of Online Outlook.

Cons

Although it is currently understandable possibly due to technical impossibilities, I don't like, that the most useful new features are available only in online version of the app. I like, I want and I need the desktop version.

hugo
  • Industry: Import & Export
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 18/11/2024

review crm

Very good, works ok, takes some time to upload every time we open outlook

Pros

works on top of outlook
it can be adjusted to our needs

Cons

mobile app
some customizations that are impossible of doing
not being able to have a trigger with Zapier

Alternatives Considered

Trello

Reasons for Switching to eWay-CRM

being possible of working on top of the outlook desktop
Madeli
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
2

4
Reviewed on 13/11/2024

Stars for eway

Good, smooth work, nice features, easy to save and recall.

Pros

Easy way to save, link, forward emails. Tasks, projects easy way to keep notes.

Cons

If you perhaps save a document incorrectly - I cant find it again.
Passwords at all the documents is annoying when opening

Mercia-anne
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 15/11/2024

Good Product

Happy with the product - very beneficial when staff work remotely

Pros

Everybody can use it in office - highly recommended for remote working.

Cons

Can be tricky to learn - you have to take time to learn how to navigate

David
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 10/11/2024

Customer Satisfaction Review

An easy installation experience with no issue

Pros

It's an excellent addon with the Outlook

Cons

Take times to load when I start the Outlook

Alternatives Considered

Dynamics 365

Reasons for Choosing eWay-CRM

Not user friendly and support response is slow

Switched From

Zoho CRM

Reasons for Switching to eWay-CRM

It's too complicated to deploy and long learning process
Lubos
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 26/06/2024

Eway used exclusively for project management

It has brought to us a systematic evidence of all business leads and projects and helped us to specify better responsibilities for all projects as well as single stages of each project.

Pros

Integration with desktop Outlook and other MS applications,
easyness of use, simplicity of user interface

Cons

A bit complicated workflow management, non-perfect integration with Outlook tasks

Meik
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/06/2024

My first Time with eWay-CRM

We tested much veveral CRM Systems but this now is perfect

Pros

The integration inmy office and outlook seems perfect

Cons

nothing, all what it have is perfect for my work

Alternatives Considered

HubSpot CRM

Reasons for Choosing eWay-CRM

seemless integration in outlook and no break in our systems

Switched From

Mailchimp

Reasons for Switching to eWay-CRM

seemless integration in outlook and perfect combination to our other system
Luc
  • Industry: Information Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/02/2024

The searched CRM

Pros

Full intergration within Outloook and GTD inspiration. Excellent support.

Cons

Customisation for being efficient is a hard work while required.

s
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 02/07/2024

eway review

generally better at the start of the contract, jiri was excellent and very helpful. the support team is also very helpful, however not very flexible when it comes to the charges for things in the system i/e mistakes etc. i understand that there are busienss costs etc, however if thats the case that peopel can make mistakes, it should also be the case that the systme should allow a user to rectify those mistakes i/e restoring a deleted field.

Pros

easy to use system as long as you dont make any mistakes.

Cons

accidentally removed a field from the system and to have it restored would cost us a support fee..

Marie
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 03/06/2024

BL4U/SELY Review

I am very satisfied with eWay. It's an easy-to-use Outlook add-in that's very smart and helpful when you need to save emails, files, and keep track of deadlines. Great when multiple people need to work with one file - there is a versioning option.

Pros

It is easy to use. It is easy to implemented and it is very user friendly. eWay - CRM is oriented on customer. The support is very helpfull.

Cons

The necessity of frequent updating of the entire eWay, sometimes it gets stuck in the work.

Pavel
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/02/2024

happy user, happy boss

in our company we use e-Way as an operational database for sales representatives on the go. we have here all the important information about the customer, which we can change and add. traders write down their information from meetings here, which can be well reported.

Pros

Communication with IT support is excellent. we can solve many things immediately by phone or remote management

Cons

each software has its own logic of programming and use and its own nomenclature. at first it was sometimes more difficult to empathize with these words.

Zbynek
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 09/08/2024

Review to eWay-CRM

eWay-CRM is useful utility to manage projects and it's progress. I like it.

Pros

I most like a web version of that utility. For me is more easy to use.

Cons

eWay-CRM like as add-in is for me worse to use, because i mostly must wait to load a data. And in web version, i can't load an emails or documents to some projects.

Verified Reviewer
  • Industry: Business Supplies & Equipment
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 22/02/2024

Good and easy

Very comfortable and easy to use. Saving and assigning email communication to a given project.

Pros

System is in MS Outlook and you don't need another program. Very comfortable.

Cons

Import backup data. Backup duplicate issue. Otherwise relatively problem-free.

Jakub
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/10/2024

My experience with EWAY

Pros

Everything could be concetrated at one place, you dont need another system

Cons

You need enough computer memory, other case run the EWAY slow.

Martin
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 03/05/2024

Experience with eWay

We only use Eway to a small extent of its capabilities. I am sure that it can provide our needs in case of company growth and CRM software requirements.

Pros

Integration of eWay into Outlook.
Easy data transfer between these programs.
Creating Opportunities from Email.
Easy archiving of Mail to Opportunity/Project.

Cons

I'm not aware of a more serious deficiency

Kirils
  • Industry: Shipbuilding
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 01/11/2024

BFM review

Extremely convenient to use, store information and documentation

Pros

Convenient ability to search, segment and fill current transactions.

Cons

No email notifications about burning tasks

Matej
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 11/07/2024

Good CRM system

Easy to use, happy with the software and all needed important information about our projects is possible to find in seconds.

Pros

UI is very user friendly. Good filtering.

Cons

Change the price and other fields from the Lead overview chart

Matthew
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 16/08/2024

Happy CRM user

Mid level user not had much more than 25% use of the platform and modules but the Company, Contact and Deals modules are very nice.

Pros

Outlook desktop integration and outlook android
Technical support

Cons

lots of updates and at times have to stop work and exit the platform to ensure I don't loose synchronisation

Jan
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

3
Reviewed on 09/01/2024

Good for project business

Good in total. System is stable and works quickly on local network.

Pros

Total, easy and well organized overview of projects. Easy modification to customer needs.

Cons

Entering the data into the system, but this is general issue.

Jivesh
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2024

Boosting Productivity with eWay

I am really happy with it, especially since it’s all in Outlook. It’s easy to use, makes saving and assigning emails to projects simple, and I recommend trying it.

Pros

It was easy to use, integrates well with Outlook, and lets me track data from my emails in the CRM.

Cons

It makes Outlook slow at the start and sometimes has issues working with it.

655 reviews