HiveDesk Reviews

Pros

It is extremely easy to use and very user friendly and intuitive. My work from home staff never have an issue with it, it has never affected our system or our operation and works quietly and reliably in the background. As the work from home manager, I find the reporting easy to generate. We don't need a complex system and Hivedesk gives us the information we need without a lot of clutter to effectively manage our remote staff.

Cons

There are only a few minor issues. One, when installing, the client itself is easy to install but you usually have to update your Java on almost every new install. Hivedesk does provide a link to update Java when needed which is nice, but it has to be done on most installs. Secondly, while there response through the intercom message system is fast and very effective, it would be nice if they had a live support or customer service number.

Pros

It is a great tool to tracking time, it is affordable and easy to implement.

Cons

Some features are not easy to find, like changing work sessions.

Pros

Tracking developer's time and productivity. Also the random screenshots.

Cons

The speed at which the reports are generated is very slow. Overall admin reports can be improved.

Pros

Ease of monitoring employee productivity.

Cons

I have not found any Cons to Hivedesk thus far.

Pros

Being able to track the time and activity of employees. This is a very useful productivity tracker.

Cons

I don't have any serious issues with HiveDesk.

Pros

Hivedesk allows us to manage remote workers in multiple time zones and locations. One of the challenges with having remote workers is you don't have the same ability to see they are actually working as you do with in office workers. We use a number of hourly freelance workers and Hivedesk gives us screenshots shots and activity rates to ensure they are working the hours they are billing us for. Its not something we monitor all the time, but rather use as a tool when we think there is a performance issue.

Cons

We have had the occasional setup issue, but this is usually resolved quickly.

Pros

It is easy to use and it has functionality that we need. Customer support is great.

Cons

Inability for the admin to move hours from project to another. It is difficult to zoom in and out the snapshots. When a user runs a report to verify his time, it is not possible to sort by time. WE had a lot of problems with the client app.

Pros

We love hivedesk. It allows us to track peoples use and find areas of weakness. Their price level is perfect for us and we love their reporting.

Cons

The one report I want they don't have. We have a request in, but we have not gotten it. Outside of that, very impressed with solution!

Pros

Easy to use as the most important thing for time tracking is making sure that the program keeps track at a click of a button.

Cons

Lots of resistance from co-workers when this time of software is introduced and the whole taking pictures of your screen doesn't really show much if your co-workers aren't programmers and spend all day looking at a CRM.

Pros

This software is fantastic for tracking hours. It also does a great job of determining how active employees are with their work with the active time feature. It has other features that allows you to check in on your employees (in house or remote), if needed.

Cons

No negative feedback. The program provides everything promised and more and is easy to navigate!

Pros

Able to track remote resources, view screenshots and create timesheets in one place.

Cons

Had situations where sessions or session comments are not being logged. Although we receive support for this issue the resource still have the same issue occasionally.

We wish logged hours would be against tasks as opposed as against projects.
We wish there would be reports using tasks as opposed as projects.

Pros

I actually use it alot staff and i use it everyday and it gets the job done

Cons

It is resource heavy my computer seems to be slower when it is running. Also the website is so annoying it logs you out like every 5 minutes of inactivity so everytime i work on it generating reports i have to log back in between format my report in excel then generating another report on hivedesk

Pros

Accuracy
Ease of use
Flexible with Useful Options
Pricing

Cons

I would say that it would be useful to have the full list of screenshots for a session open in lightbox right from the project page, rather than clicking into the session first.

Pros

Affordability and user friendly. A great option for thr cost

Cons

Support takes a while to respond if needed

Pros

This keeps remote workers accountable, where the other option is I trust that they actually did the work. It also makes payroll easy when I can just pull up a report.

Cons

I'm not 100% sure how relevant the "Activity" feature is because I use the service for calling agents. I'd like to be able to pull up a video of exactly what they were doing so I can assess the speed of their work.

Pros

It is very easy to use, I don't have to explain much to my workers about how to use it and when I add tasks my works get a notification right away.

Cons

I wish I could get a notification whenever they are connect or check in or when they check out. Maybe a chat online between workers would be good

Pros

Easy to use. I can use it to bring in client feedback so the team can use it. I like that I can put the project links into our dashboard on Google Sheets

Cons

Their is no overall dashboard that makes it easy to see at a glance the health of projects. There is no tracking of progress on tasks. Ideally would want it to be a hybrid of project management with the task details that Basecamp already has.

Pros

The ease of signing up and implementing the software.

Cons

Having to set up "groups" to put people in - it would be easier if you could just add staff members to the software without having to set up an entire group.

Pros

The reporting capabilities.

Cons

No real integration with other systems.

Pros

Ability to track time and screenshots . Employee can login right from screen

Cons

Some things are hard to set such as the time zone the employee is in for tracking time

Pros

I like that it is easy to use for the agents

Cons

It cost 25.00 a month with very few features and I can pay less for other systems and get way more

Pros

It is very intuitive and easy to navigate

Cons

I would appreciate a 1099 feature so that all I have to do is hit a button and it would calculate the form and have it filled out with my subcontractor’s information and total paid for the year.

Pros

Screenshots are a great feature. Also, the timekeeping is very beneficial as well.

Cons

We have used it in the past with all of our staff across the board and it was wonderful. My only complaint would be that we could not fit our whole team in a project it required me to create multiple projects.