Xero Reviews

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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User Reviews Overview

About Xero

Xero is a cloud-based accounting platform designed to assist small and midsize businesses with financial operations management, financial visibility and business performance optimization and more. The platform helps automate...

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Feature ratings

Value for Money
4.2
Functionality
4.3
Ease of Use
4.3
Customer Support
4.0

Browse Xero Reviews

3,076 of 3,076 reviews
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Morgan
Morgan
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/11/2024

Great Choice for Accounting!

Pros

Easy to navigate and very customer friendly!

Cons

Nothing I didn’t like about the platform

Gary
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/11/2024

We love it for our Charity

Xero has become an indispensable part of our financial operations. Its robust features, ease of use, and flexibility outweigh the minor drawbacks. For organizations like ours, Xero provides an excellent balance of power and simplicity, helping us focus on our mission while staying financially organized. We would recommend it to other charities or small businesses looking for a modern accounting solution.

Pros

At Dogsnhomes Rescue, we use Xero for our accounting needs, and it has proven to be an invaluable tool for managing our financial operations efficiently. Here's what we love most about Xero:

1. User-Friendly Interface
Xero’s clean and intuitive design makes it incredibly easy to use, even for those without extensive accounting experience. The layout is straightforward, and navigation between features is seamless, allowing us to stay focused on running our charity.

2. Automation Features
We particularly appreciate the automation features, such as bank feed imports, recurring invoices, and automatic reconciliation suggestions. These features save us a significant amount of time and reduce the risk of human error.

3. Real-Time Financial Overview
Xero provides a real-time dashboard that gives us instant insight into our financial health. This helps us track our income and expenses, ensuring we stay on top of cash flow and budgets.

4. Cloud-Based Accessibility
As a cloud-based platform, Xero allows us to access our accounts anytime, anywhere. This flexibility is crucial for a charity like ours, where team members may work remotely or need to check financial data while on the go.

Cons

Payroll services are not included in Xero's standard plans and are available only as a paid add-on through a third-party provider, which can increase overall costs.

Alternatives Considered

QuickBooks Online

Reasons for Switching to Xero

Ease of integration with other products to give us a holistic approach to our bookkeeping
Keith
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
2

1
Reviewed on 15/10/2024

Used for 12 years. This used to be a great product. I feel like it's past the point of no...

Degrading quicker than the US presidency

Pros

The memory of how good it used to be, and the lessons learned now.

Cons

New changes are force-fed to customers whilst still in beta or alpha, with no opt-out
Prices have gone up repeatedly
Features used everyday have been removed
The new user interface is bloated and requires more work
Keyboard shortcuts/entry have been removed
Support don't seem to care and just give canned responses
The interface just gets laggier every month

Top Xero Alternatives

Elayna
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
2

4
Reviewed on 29/10/2024

Xero review

Just be aware of the small print. Dont get locked out of your own business software

Pros

I like the software, it offers just about everything youd need to keep your financials in order and even offers end of year reports for the irs ( very important) and keeps you alerted on your quaterly tax payment schedule, among other thing. You can link your bank and reconcile your spendatures and tuck each transaction into its proper tax-non tax catagory, plus other deductions such as depreciation of your vehicles for tax writeoffs, and many more...

Cons

.however. the quoted price on the promotion was way far from the price i was charged for this product. Also i missed my payment by two days and all my information, everything i had documented, reconciled, entered, invoices, reports, EVERYTHING was being held for ransome and untouchable till i paid my inflated price. Its was an eye opener. When running a business, be careful what product you choose, for me. I cant be locked out of my accounting software for any length of time when it comes to my business. Just food for thought. I know zoho has been the best alternative app for free even. And it offers the same services xero does for half the price. No gemics

Alternatives Considered

Zoho Invoice

Reasons for Switching to Xero

I did at first but choose zoho instead. I dont need my financial software locking me out of my business account. Zoho doesnt do that. Ever
Kieran
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 21/10/2024

Useful way to track your business' performance

Xero has been a useful tool for my business for the past 8+ years, and I use it in conjuction with my accountant to keep track of my business accounts. It's a handy way to code account transactions, and also see how my business is performing.

Pros

Super easy to track and stay on top of my business financials.

Cons

It can be hard to get help and support, and also to set up new reports.

Alternatives Considered

MYOB Business

Reasons for Switching to Xero

My account recommended it, and was a requirement to work with them.
Erin
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/10/2024

Easy to use and gives alot of financial reports fo review.

Overall Xero is easy to use and there is not many things that you can do to break it.

Pros

Everything you need for financials are at your fingertips. From Reporting to daily transactions to payroll.

Cons

There are a few client contacts that I have trouble finding. When Updates happen it changes the way things are used, this can be a little frustrating to pivot of processes.

Alternatives Considered

MYOB Business

Reasons for Switching to Xero

Xero was where our accountant was at. and toe keep things smooth it was recommended that we use Xero.
Elizabeth
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2024

Love Xero!

Overall, I wish I had changed to Xero much sooner as it saves me so much time and makes my job so much easier. The price is very affordable, it is very user friendly, and I highly recommend it.

Pros

After getting fed up with Quickbooks, I decided to try the Xero free trial. I love the simplicity, how it prompts me to reconcile each time I log in so month end goes so much smoother and quicker than with Quickbooks. The pricing is WAY better and I'm not getting nickel and dimed the way I was with Quickbooks. I would say it is much easier and more intuitive and makes my bookkeeping so much simpler.

Cons

It was a bit time consuming moving our data from Quickbooks to Xero. We paid to have the recommended service done, I think it was through Jetpack or something like that. They did a great job but there were of course some things that didn't cross over exactly right so going through and finding those issues was a little time consuming, but once that was settled I'm very happy I made the move.

Louise
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 09/10/2024

Xero - great for beginners

I have used it for both my self employed web design work - basic, no VAT and for a partnership that subsequently became VAT registered. I have found it easy to use. Payroll is slightly harder to get a grasp of and holidays can be quite complicated but it works well with Making Tax digital

Pros

From a none accounts background, I found this easy to set up.

Cons

The support is not very good, and relies heavily on other users

Alternatives Considered

Sage Accounting

Reasons for Switching to Xero

Easier to use and felt it was a good fit for the business
Sandeep
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/10/2024

Xero Review by Girik Groupd of companies

It is very easy to use with various reports to help understand the position of your company. Due to the bank feeds it is extremely easy to reconcile all transactions. Also you can do VAT submissions directly from the system which saves so much time. Year end submissions take so less time as everything is already ready to go at the end of the year.

Pros

The ease of use and the integration with all major banking system.

Cons

We are using Xero for nearly 15 of our companies. We would like to get bulk discount for being a loyal customer.

Alternatives Considered

Sage Construction Suite

Reasons for Switching to Xero

Xero seemed easier to use. Was most cost effective also.
Chelcie
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 03/10/2024

Functionality of Xero

Overall it’s great. I’m able to really utilise the reporting functions for month end reconciliation.

Pros

I use Xero on a daily basis and I like the functionality of the system. I especially like the historical tracking it has and the ability to adjust bookkeeping entries.

Cons

I would like to have more options with entering invoices or bills. For example to have the line items be able to reflect individual dates vs as a whole.

Matt
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/09/2024

Easy Accounts

Easy to gain an understanding of with various help sections, and fully customisable in terms of invoicing and product management.

Pros

If fully utilised Xero is a very powerful business tool that can encapsulate everything financial - from integrated stock systems and product costing, to sales tracking and customer management.

Cons

The dashboard can be a little cluttered together - in some instances you need to click through a few hyperlinks to get to where you want to go.

Jhoy
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/06/2024

Xero certified

Pros

Xero is user friendly, easy to navigate things. And they have useful updates quarterly. They make sure they step up their game every now and then.

Cons

Can't think of any right now cause going back to what I just said, they continuously update the software so it will be useful to their users.

Alternatives Considered

QuickBooks Online

Reasons for Switching to Xero

Xero is user friendly, easy to navigate things. And they have useful updates quarterly. They make sure they step up their game every now and then.
Paul
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/09/2024

Easy to use

Been with zero for almost 10 years and despite being offered other software for free have remained with xero

Pros

Easy to use while giving me all the data I require quickly

Cons

Sometimes the changes take a little bit of time to work out

Alternatives Considered

FreeAgent

Reasons for Switching to Xero

Liked the overall feel of the product and the ability to find things quickly
Tim Van
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/10/2024

Xero is a premium accounting product that help gain control over financial operations.

It has been a graceful experience with Xero and we have had great success working on our finances with Xero features. Xero has enabled us to monitor activities in our cash flow making it easy to determine how financial resources are moving in and out of our organization. It also help us to create invoices for collecting payments from our clients.

Pros

Xero is easy to use and the invoicing function help generate accurate and stunning invoices quickly. It provides comprehensive financial reports which gives us a clear glance of how our organization is performing financially. Xero has great budgeting and expenses control features that assist us in crafting budgets for our projects and monitoring the expenditure to ensure it remains within the bounds of the budget.

Cons

Xero features has given us great value. None of them has given us any challenging moment.

Ana
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2024

Xero is every fine-tuned tool for accounting and monitoring expenses.

Xero has become a perfect fit for our accounting needs and more so controlling our finances and monitoring our cash flow. Xero has made it easy to manage our expenses which allows us to match our expenditure with the available budget. Its efficiency in financial reporting has enabled us to measure our financial health position and guide us on how to keep it as strong as possible.

Pros

Xero offers receipts capturing functions that makes it easy to track our expenses. It also has easy to use budgeting tool that help us create accurate budgets for our projects. Xero offers easy to use invoicing tools that enable us to draft up-to-detail invoices for collecting payments. The reporting tools provide us with detailed financial reports that assist us to evaluate where our business stands financially. Xero superior security functions gives our sensitive financial data top-notch security and privacy.

Cons

We have found nothing about Xero that is off the mark. It has served us so perfectly so far.

Obi
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 28/08/2024

What I Experience with Xero

Pros

Xero has a mobile application that enables me to carry out repetitive accounts tasks on the go.
This tool has enabled us to eradicate fraud in my organization by managing and tracking expenses.

Cons

Xero mobile application though lack some capabilities available on cloud apps.

Faye
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/07/2024

Xero Breakthrough

The Xero experience is nothing short of amazing! The user interface is very easy to navigate so anyone can use it. There are various report that can be extracted to create various client reports. They have quarterly updates to keep up with the new trends and address new client concerns.

Pros

They have quarterly updates. Meaning, everything is up to par with what is latest in the market. It is continuously improving to help more more clients and target bottlenecks encountered in the operations. Plus the customer service is top notched :)

Cons

There are some updates that caused some hiccups in the payroll processing. However, all have been addressed.

Jim
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 14/11/2024

Good finance software for small business

Mostly positive, some frustration. I can't help but feel with just a few updates, Xero could be great.

Pros

Xero is easy to use. Xero (the company) has put in the effort over the years to improve the overall use of the product (user interface, reporting).

Cons

While Xero has made significant product improvements, they haven't made the minor adjustments the user community has requested - specifically adding more custom text tracking fields. Xero comes with two, and most users find five or 10 would be beneficial. Also, Xero has not rolled out all of the updated pages on the web version. For example, the updated Accounts Payable pages were available months ago, while Accounts Receivable still shows the older pages. Not a showstopper, but a uniform look across all pages would be great.

Vania
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/11/2024

AP/AR/GL Tool of this Era: Xero

Pros

Xero is a reliable accounting tool which I use to automate major repetitive accounting tasks mainly invoicing, inventory control and billing.

Cons

Ever since I implemented Xero, I have never experienced any daunting aspect.

Grace
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 24/09/2024

Xero: Remarkable Tool for AP and AR Automation GURU

Pros

I am able to save time by automating accounting tasks with Xero.
Paying vendors ahead of time is another great aspect about Xero.

Cons

Mobile application works perfectly lit but it hangs when it is processing tons of invoices.

Linet
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 05/10/2024

What I Know About Xero

Pros

Xero for the past three years has been a game changer in AP, AR and GL automation.
It integrates with external CRM and ERP tools which advance capabilities.

Cons

Lack of CRM tools is the only drawback but it integrates with external applications.

Nelly
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 19/09/2024

Xero in Real Estate Accounting

Pros

I use Xero as QBO alternative. As Real Estate Agent, I am able to save time by automating repetitive accounting tasks.

Cons

It requires to be integrated with CRM and ERP tools due to lack of some features.

Sharon
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/03/2024

Xero Works

Pros

It makes it a breeze to create, customize and send invoices online.
Automation of repetitive accounting tasks saves time.

Cons

The vendor has worked hard ever since 2019 to eradicate any bug that may arise.

Hassan
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 16/04/2024

Xero review

Overall I have been very comfortable in its use. I learned to navigate through it very quickly. I suggest this as a good fit for small businesses.

Pros

Its a very easy and user friendly software.
With minimum amount of training anyone can use it.
Its flexible.
Can generate different forms of reports.

Cons

Is good for small businesses.
Its not a very detailed software.

Ibrahim
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 20/08/2024

Xero Insight by Grants Write

Pros

Xero automates repetitive accounting tasks in real-time which saves time and improve productivity.
Matching POS, receivables and invoices allows me to detect discrepancies rapidly.

Cons

Xero iOS mobile application doesn’t encompass some features available on cloud apps.

3,076 reviews