Fiix Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About Fiix

Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance. The CMMS helps...

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Feature ratings

Value for Money
4.4
Functionality
4.2
Ease of Use
4.3
Customer Support
4.4

Browse Fiix Reviews

632 of 632 reviews
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Lillian
Lillian
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 17/11/2023

Fiix is the best maintenance management software

The program has significantly improved our maintenance efficiency and reduced equipment downtime. The user-friendly interface has made it easy for our maintenance team to adopt and integrate into their daily workflows.

Pros

Fiix has become an indispensable tool for our maintenance management. The program's user-friendly interface and intuitive design stand out. I appreciate the ease with which we can schedule and track maintenance tasks, ensuring equipment reliability and minimizing downtime.

Cons

More advanced analytics tools and customizable reporting options would provide deeper insights into maintenance performance.

Kellie
  • Industry: Food Production
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 08/10/2024

Simple Review

The ease of use is nice even for the non-computer savvy technician and we enjoy the convenience of the mobile app. The tracking of material usage and ease of reporting on spend and equipment usage.

Pros

The ease of use and that it encompasses multiple modules to collect data for a complete picture.

Cons

The reports. I find that the reports are the weak link in that they usually do not pull all data. I need to learn more about analytics to see if this improves the issue.

Alternatives Considered

Limble CMMS and MaintainX

Reasons for Switching to Fiix

With the multiple modules I knew it would give us a true cost of asset
ROSS
  • Industry: Import & Export
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 12/12/2024

Fiix CMMS software review

The team is great, there have been issues but all can be resolved with good people.

Pros

The support team is the best. We have been using the software 2 years and now have a good solution.

Cons

The CMMS process is difficult and any CMMS system is time consuming and tedious,

Alternatives Considered

Limble CMMS

Reasons for Choosing Fiix

Tabware was a very poor system and old technology

Switched From

Agility

Reasons for Switching to Fiix

Relationship with Rockwell was the driving factor

Top Fiix Alternatives

JD Edwards EnterpriseOne

Verizon Connect

Verified Reviewer
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 09/11/2023

Buyer beware, review your contract.

Pros

it works for what for the most part, you get what you paid for.

Cons

You are tied to a yearly contract and they can change terms at their convenience without proper communication. Good luck trying to get someone on the phone unless is to sell you the software, customer service is lacking. They say you can change the number of licenses but try to downsize and you have to wait a year. If you try to cancel it has to be 90 days before your renewal (it used to be 60).

Jeff
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 08/10/2024

Amazing CMMS and Highly Recommend

My overall experience with Fiix has been amazing. The customer service that is provided is second to none and is why I believe Fiix has set itself above the competition. They are quick to respond and stay with you until you are satisfied with the solution. One other aspect that I appreciate with Fiix is how they continue to evolve and add new and exciting features to the CMMS. They do their best to offer cutting edge technology to help each customer make the most out of their CMMS. I could not be happier with my time and experience with Fiix.

Pros

Fiix is very easy to use for our mechanics which has been great for us. Our mechanics are not overly computer savvy so having a system built where it does not take a lot of mouse clicks to open a WO, update it and close it has been tremendous for us. No longer do we have to use pen and paper to find and sort through our old WO's. With all of our maintenance records stored in one easy and accessible location our speed and efficiency has improved drastically.

Cons

The reports and charts are a function where there is opportunity for Fiix to grow. There are some simple charts (like specific assets out of specific locations) that are not present, and it is not easy or intuitive to build these myself.

Alternatives Considered

Fleetio

Reasons for Choosing Fiix

We needed a system that could grow with us and scale to the size we were headed. We were not all that thrilled with what Verizon Connect could offer us in comparison to what Fiix could.

Switched From

Verizon Connect

Reasons for Switching to Fiix

Fiix was able to show specifically how they could help us grow and become more efficient and streamline our processes.

Response from Rockwell Automation

Hi Jeff, thank you very much for your detailed review! We're glad that Fiix's features, especially our work order modules has been a tremendous help for your team. Also pleased to hear your positive experience with our customer support team. Thank you for your feedback on the reports and once again, we appreciate you sharing your thoughts.

Replied 26/11/2024
Mel
  • Industry: Shipbuilding
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2024

Fiixers are great people who work towards the success of their customers

My experience with Fiix has been a very positive one. The Fiixers are very knowledgeable and take the time to understand your need and help find solutions

Pros

The people! Great bunch to interact with. I like the application as well as it is easy to configure once you understand the logic behind the configuration.

Cons

I wish there is more flexibility in managing fields in the different screens. While I like the Localization, ability to add custom fields, and to rearrange fields, there are some limited capabilities.

Jesse
  • Industry: Mining & Metals
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/05/2023

If Fiix can't fix it it can't be fixed.

I am utilizing Fiix to capture and track maintenance and repairs at multiple locations.

Pros

The workorder process is very user friendly and can be used with very little training involved. The ability to utilize Fiix from my mobile phone is amazing.

Cons

TBD: I haven't found anything that I do not like about Fiix.

Alternatives Considered

JD Edwards EnterpriseOne

Reasons for Switching to Fiix

Fiix was chosen for its overall ease of use.
Sven
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 23/05/2023

Great, cost effective solution

Fiix has allowed us to be fully compliant with both regulatory and professional practice in relation to maritime maintenance, at zero cost. Traditionally, maintenance records had been handwritten and risk being lost, damaged or presenting difficulties in quick access if required

Pros

The pricing and what features were included in the basic free package

Cons

I appreciate that the analysis tools are in the paid package, but it would be beneficial to have some very basic tools available in the free package as well

Alternatives Considered

MaintainX

Reasons for Switching to Fiix

Better quality and features on the free version
Timmy
  • Industry: Farming
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/10/2024

Great for large buildings

Even with the cons, I would still recommend the application. We never encountered an issue with crashing or work orders not reaching the maintenance team.

Pros

Cross platform was a huge win. We were able to use the application on phones, tablets and PC.

Cons

It did not have who was assigned the works order, time stamps of orders and comments.

Response from Rockwell Automation

Hi Timmy, thank you for your review! We're glad to hear that you're utilizing Fiix's cross-platform capabilities and we appreciate your feedback on the work orders module. Once again, thank you for sharing your thoughts.

Replied 26/11/2024
Mehmed Oğuz
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 27/01/2025

Fiix has advance maintenance management features

Pros

Fiix makes maintenance optimization quite straightforward thanks to its advance features.

Cons

Fiix could have a more user-friendly management panel.

Balaganesan
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/05/2023

Fix your issues with Fiix

Good to Excellent

Pros

Ease of use - The end user need not know Computer. A functional Maintenance Engineer can very easily adopt to Fiix

Cons

Analytics part of Fiix. Need a brief Education of what it depicts. How it can be interpreted?

Vaibhav
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2023

Efficient and Reliable Software For Us!

Fiix Software is definitely the best maintenance management software out there. It offers user-friendly interface, asset management capabilities, work order management system, preventive maintenance module, reporting, and analytics features which make it an invaluable software for any company or business. I highly recommend this software for anyone looking for an efficient and reliable way to manage their maintenance operations.

Pros

I recently switched to Fiix Software and it's been a breath of fresh air for me. The software is incredibly user-friendly, intuitive and saves me a ton of time. It helps me stay on top of my maintenance tasks with ease and provides detailed reports on the go.

Cons

There are many Pros of this software but till now I didn't face any issue with the software that's why their is no any cons of the software till date.

Lawani
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 24/05/2023

Fiix CMMS Overview

the data are used to for pareto analysis which improves equipment reliability

Pros

Interactive and flexible dashboard its easy to understand and use for analytics

Cons

Basic plan needs an upgrade, we need more features to make client get attracted to it for a start most client want to try the basic and upgrade later

mickey
  • Industry: Glass, Ceramics & Concrete
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/06/2023

fiix network

Pros

you can create work orders on the go. also track progress.

Cons

in a big plant the cell service is in and out it would be nice to have a fix network and have curtain locations to enter work orders

Jhanvi
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/05/2023

Game-Changer Software For Us!

Fiix software is the most affordable option on the market to fulfil your maintenance management activities. I highly recommend this tool to any maintenance team looking to streamline their operations and improve their overall efficiency.

Pros

I've been using This Software for over a six months now, and it has been a game-changer for our team. Before using this software we struggled to keep track of our maintenance schedules. But with using Fiix, we can easily manage all our maintenance activities in one place.

Cons

As I used the software till now their is no any issues found in the software.

Jeff
  • Industry: Packaging & Containers
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 02/06/2023

I am relatively new to FIIX so I am just scratching the surface of what can be done with the...

Pros

I can go in and find the plant , machine , and what needs to be done, and find if the task has been completed.

Cons

Trying to figure out the navigation as I am new to the system

Luan
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/12/2022

Very satisfied with everything FIIX can provide

Unlike other applications with fixed or not very flexible formats, FIIX allows several possibilities for editing parameters, which in my opinion makes the application very flexible and adaptable for different sectors and sizes of industries, from the simplest to the most complex.

Pros

Several parameters are editable and can be customized according to the specific need.The possibility of communicating with external systems and the entire help library available online.

Cons

The analytics is slow when applying filters.Impossibility of sharing information between different administrators, even if they belong to the same company.

Scott
  • Industry: Warehousing
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/09/2022

great software to streamline your maintenance department

Im very happy with Fiix. it's quickly become the most used tool in our Maintenance department.

Pros

the open API and Cloud based app made implementation super simple, Allen Bradly integration is a nice addition to the already feature packed software. at the time of purchase it was the most feature packed CMMS with the smallest price tag.

Cons

Implementation is a bit of a bear. I dont know how it could be streamlined, but it would be nice for future iterations.

Alternatives Considered

Hippo CMMS and eMaint CMMS

Reasons for Switching to Fiix

price vs features

Response from Rockwell Automation

Hi Scott, we appreciate you taking the time to leave us a review. We're glad you have been enjoying Fiix and that it's become one of the most used tools in your department. Thank you for telling us about your experience.

Replied 17/10/2022
Suzannah
Suzannah
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 04/11/2022

An all round maintenance and inventory solution

Fiix has been easy to use and has improved the efficiency of our processes 100%

Pros

I really like how easily FIIX manages our inventory and maintenance needs. The Request for quote feature is so easy to use and helps us to keep track of all of our purchases.

Cons

Can be difficult to learn at first but once staff and vendors are properly trained it is easy to use and so helpful

Verified Reviewer
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 03/11/2022

Great for communication across silo'd departments!

Within my role at my organization, I verified work orders regarding ongoing asset maintenance and regulatory requirements. It was a great tool to verify work completion and tracking compliance with our regulators.

Pros

Easy communication, streamline and efficient. Allows users to attach documentation that could be communicated across different levels within an organization.

Cons

The functionality is wonderful. The software is intuitive and does not require much critical thought.

Travis
  • Industry: Paper & Forest Products
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2022

Best program for the cost I have used so far

I have machine breakdowns that where in the days range down to an average of 2 hours

Pros

Ease of use and setup make this a easily used tool for those who like to keep track of machine and equipment needs even on multiple sites.

Cons

Would like to have a setup with non-concurrent users in addition to our concurrent users, but it is not offered.

Alternatives Considered

Maintenance Connection

Reasons for Switching to Fiix

Cost and value
Verified Reviewer
  • Industry: Renewables & Environment
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
5

4
Reviewed on 23/02/2020

Good Experience With Fiix CMMS

Fiix CMMS software helps Bariq a lot in the following :

1- Evaluating the assets performance weekly in terms of availability and productivity.
2- Based on the Annual Analysis out from Fiix software, we could set our upgrading plan for 2020, by focusing on the biggest downtime assets.
3- Using Fiix software we could manage successfully the Preventive maintenance program.

Pros

In my opinion, the most powerful points in the software:
1- The Preventive maintenance module, is very organized.
2- The work order page includes many important data, makes the the reports very descriptive.
3-Many kinds of reports, meet many aspects of study.

Cons

The most annoying points:
1- The Arabic language data does not appear in the report.
2- The customized reports are not easy to be shaped and need to be more flexible for selecting the presented data.

Alternatives Considered

Oracle Database

Response from Rockwell Automation

Hello there, thank you for taking the time to leave a review for Fiix! We are happy to hear that our CMMS is helpful for asset management, work management, and forecasting for your work. We're sorry to hear about your frustrations with the Arabic language data and reporting difficulties. We have captured this feedback for our product team to investigate. If you had any other feedback, please reach out to our Customer Success team as we are always looking to improve our CMMS.

Replied 09/03/2020
Greg
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 12/02/2020

Fiix... 4 years in.

Gradually getting away from individual databases and "personal" information stores.

Pros

Once all users are onboard with all sections it does become a "single source of truth" for all equipment within a business. Easy import of existing databases, easy to move assets between sites and have all relevant data follow the asset.

Cons

1.Limitations and complexity of the reporting module. example:- I want to create a report that lists run times, power generated, and fuel usage for our generating plant but this does not appear to be possible.
2. Some important data does not automatically populate between sections. example:- We have compound equipment made up of multiple assemblies (Think, television camera, with a teleprompter, mounted on a pan and tilt head, all on top of a robotic pedestal) if a work order is created for the pedestal (which is "part of" the complete camera) and we look at the history of the complete camera, the pedestal work order doesn't appear.
3. No multi-site project capabilities without "tricking" the system by transferring assets between sites.

Response from Rockwell Automation

Hello Greg, thanks for the review and your feedback about our CMMS. For our reporting module, we offer report training sessions that can get you more information about how to use our reporting module. If you like, you can also engage our Professional Services team to build custom reports for you. We really value your feedback and we are always looking to improve our CMMS. We would love to learn more about how we can improve our equipments and projects module so someone from our Customer Success team still connect with you shortly to discuss your feedback in further detail and find the best solutions for your pain points. Have a great day!

Replied 06/03/2020
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
2

5
Reviewed on 14/05/2022

Great for IT Asset Management and Upkeep

Pros

I love the search feature. There's been several times, since we manage a large number of assets, I have able to pinpoint exactly where it is, user detail, and device specifics. Also, importing and exporting data is convenient. The mobile access is also nice to have when across campus and away from my computer.

Cons

I don't have many complaints about Fiix. The customer service has been top notch for me; however, some of my colleagues have reported some not so great interactions with Fiix customer service reps.

Response from Rockwell Automation

We appreciate you taking the time to leave us a review. We're so glad to hear you've been enjoying using Fiix in your facility and that your finding the search feature helpful. Thank you for telling us about your experience.

Replied 17/05/2022
Michael
Michael
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/06/2021

Best Engineering system

Fiix MACMMS is very reliable and easy to use in our hotel especially our engineering department. Beforem they are using Excel to record all work order until work completed and it's very hard for us to trace the work order because of this manual system. But after deploying the FIIX, our job makes easier and the response time to attend to our guests' needs is now very fast.

Pros

The FIIX is a very useful system not only for Engineering department but for all department in our hotel because this system has an inventory system and purchasing module. very user friendly and easy to setup.

Cons

I wish we could also add/change a logo to our company logo under basic plan because it's not applicable to our existing plan.

632 reviews