Hubdoc Reviews

Pros

Easy to use and set up. It is bundled with Xero which makes it very affordable

Cons

The login and initial access is a but clumsy. Although you can use your Xero login, it does feel like a few too many screens to go through to set it up

Alternatives Considered

Reasons for Switching to Hubdoc

Pros

The data extraction and setting up rules to push the bills through to Xero automatically. Included in the price of Xero. Automatic storage of documents by name of suppliers. Notes added by the client attached to bills is also very useful.

Cons

Adding new accounts requires a dummy email address, which is strange. More complex bills need quite a lot of manual input, especially with CIS and multicurrency. Quite an outdated layout and feel.

Alternatives Considered

Reasons for Choosing Hubdoc

Switched From

Reasons for Switching to Hubdoc

Pros

Initially hubdoc was like a miracle. I could easily snap pics on invoices and the integration with Xero was seamless.

Cons

Unfortunately now, to get into the app, I have to login and switch screens to the authenticator app, to authenticate every time I open the app. Then it acts slow & buggy. e.g. I have gone into the app today and it's taken the time of writing this review for the app to become responsive enough for me to photograph the first invoice.

Pros

It allows document storage and email forwarding, as well as syncing with a bookkeeping software.

Cons

It stopped downloading documents from banks and other service providers.

Alternatives Considered

Reasons for Switching to Hubdoc

Pros

I like the way Hubdoc stores data in file folders similar to a windows/Apple document manager
I like the tag feature so I can also highlight documents into other groupings without having to chainge the vendor name.
I also love the reposting feature if there was an error when the item was posted originally.

Cons

Sometimes the AI is off significantly on the data extraction.
I dislike that they no longer have bank statement direct links

Alternatives Considered

Reasons for Switching to Hubdoc

Pros

I really like how the setup is easy and the integration with QuickBooks Online is smooth. I really like the mobile app and that you can upload receipts on the fly.

Cons

I was disappointed that the program does not allow us to setup suppliers on the fly that are in a currency other than our native one (other than the one setup as the "main" one in QBO). I also would get a bit frustrated when the syncing would randomly stop for the banks (but this may not be their fault).

Pros

Amazing concept, documents in one place makes reconciliations and audits a breeze. Affordable partner pricing makes recommending Hubdoc to clients a no brainer.

Cons

Receipt management for company paid cards and reimbursable employee expenses is lacking. Hubdoc doesn't read the receipts to determine which card was used and automatically allocate that receipt to X employee. Employees should be able to setup Hubdoc inboxes with their own email address to send receipts to. Feeds break often so if that could be improved that would be great as well.

Pros

I love that Hubdoc makes bookkeeping more efficient. A great time saver that accurately imports data into our accounting system.

Cons

It took a little while to get the hang of using it regularly, but I think that is just the learning curve of implementing a new system.

Pros

The ease to upload documents and integrations with QBO

Cons

Don't really have any issues with it at all

Pros

Hubdoc makes saving all of our paperwork in one spot a walk in the park. It’s so easy to go back and look for old receipts by supplier.

Cons

I find zooming in and out on a receipt not intuitive at all.

Pros

Simple to use and included with Xero subscriptions

Cons

Lack some features that other competitors have

Alternatives Considered

Reasons for Switching to Hubdoc

Pros

The app is easy to use. You can start using it right away with few lessons.

Cons

The sale taxes feature is broken for Quebec users. The half-tax rule for meals and entertainment simply does NOT work. It's so frustration because at the end you need to download the invoice and do it yourself because the app won't allow to push your invoice if it thinks the sale taxes don't match. This is highly frustrating because in the end you are better to not use the software.

Pros

The software integrates with Xero cloud accounting making it easy to get your invoices and receipts entered into your accounting records.

Cons

The setup is a little clunky when adding more users but once you have got your head around how to carry out the task it is fairly straight forward.

Alternatives Considered

Reasons for Switching to Hubdoc

Pros

Software used to be very good, when they had the ability to fetch document from various financial institutions, since they have lost it, would not recommend, especially if you are in Canada

Cons

It was a good software until they lost the ability to fetch documents

Pros

The auto-fetch of statements, invoices, receipts, etc. assists greatly collecting proper documentation. Love that it's easily accessible from any mobile device with a connection. Has the capability to be fed into accounting software which streamlines processes.

Cons

Maintenance of the feeds. It seems that the feeds are constantly going down and the majority of the battle (rather than collecting documentation manually) is ensure the feeds with whichever institution is functioning properly.

Pros

This product is available for free with Xero, this is great for assisting your company to go paperless

Cons

Some gl codes from Xero will not work when entering in Hubdoc, so save as draft then update in Xero which can be frustrating.

Pros

The receipt capture capabilities and the quick link between the mobile app and online platform is flawless. The feature is quick and you can capture, rename, and file within seconds. Data entry becomes a breeze.

Cons

More smart technology to read receipt information in the future would be great.

Pros

We originally set up this service to manage our financial documents linked to Quickbooks. Its a great system that will go and fetch your documents and bills from different companies.

Cons

Now that 2 step authentication is a trend, they have not overcome that issue. With 2 step, the documents cannot be fetched defeating the purpose of the software.

Pros

The application offers ease of use and helps to become more paperless. This will be more and more important in the future and the QBO integration really helps as well.

Cons

Web design is somewhat confusing to split multiple accounts, there could be some improvements on the layout to make lessconfusing.

Pros

Hubdoc connects easily to your bank accounts and your statements upload automatically. I love that all my receipts and statements are in one place and easily accessed.

Cons

I have not had any issues with Hubdoc at all. I have been using it for 2 years and it has been wonderful

Pros

I love being to send receipts to Quickbooks and having the expense already recorded there by the time I work through the bank feed. Clients can send receipts to Hubdoc instead of filling up my emil.

Cons

I don't like the price, it is only worthwhile if you have a decent paying client and they actually utilize it. I also wish they would allow you to send deposit type transactions to Quickbooks. The bank statement fetching doesn't always work either.

Pros

The ease of use, I came into Abbeygate Accoutancy with no experience and learnt Hubdoc very well in a very short time.

Cons

The speed and efficiency of the software.

Pros

Simple price, unlimited documents, automatic fetch documents and statements from banks and other service providers.

Cons

Android application some times not working - you think you send document photo to HubDoc, but not... Hand written bills/invoices (and not only) not recognize very often. You need to control it every time.

Pros

It saves having to log in to multiple supplier accounts

Cons

The time spent trying to rectify communication problems, missed bills or missing attachments does not compensate for any time saved.

Pros

This is a great place to store and save many accounts so you don’t have to log into many different places. Makes things simple.

Cons

It can be frustrating when an account won’t link and it has difficultuty reconnecting.