Salesforce Sales Cloud Reviews

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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User Reviews Overview

About Salesforce Sales Cloud

Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing automation and contact management solutions. It assists businesses in overseeing customer accounts,...

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Feature ratings

Value for Money
4.0
Functionality
4.4
Ease of Use
4.0
Customer Support
4.1

Browse Salesforce Sales Cloud Reviews

18,766 of 18,766 reviews
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Melissa
Melissa
  • Industry: Entertainment
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 14/01/2025

Salesforce Cloud review

My experience was extremely positive. it was easy to set up, easy to add and maintain users and kept me and my team on track as we worked through prospecting and closing

Pros

Salesforce Sales Cloud is really the penultimate option for sales teams to manage and control their pipeline, it is efficient and intuitive in its needs for CRM

Cons

the costs per person become prohibitive and make it difficult for small businesses and not for profits to utilize, even with special pricing for each unit.

Mallory
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 18/12/2024

Salesforce- Beneficial, even for small businesses

Salesforce has definitely been beneficial for Client management and recordkeeping. It's been great for data gathering and sorting. You would either have to know some computer skills or willing to learn if you are not going to rely on tech support to setup and keep all maintenance for you. Support has been reliable and helpful.

Pros

Even as a small business where only two of us use the program. Easy records keeping of client databases and client accounts. I love having an easy way of keeping track of open tasks in Cases and accounts that are processing in Opportunities. Being able to run reports off different client information has been extremely beneficial.

Cons

It can be difficult to make changes to the format and templates. Also, would like if the List Emails could be a little more customizable.

Alternatives Considered

HubSpot CRM

Reasons for Switching to Salesforce Sales Cloud

Better suited our everyday needs of inhouse management of client databases
Verified Reviewer
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
2
Customer Support
3

3
Reviewed on 05/01/2025

Huge platform with dated UI and room to improve

I think Salesforce has potential to be a tool people love to use, but today, sales cloud is more of an obstacle than it is a helpful tool. An overhaul of the UI would go a huge way to improve and there is much work needed to deliver on an experience that actually aids the sales teams using it.

Pros

The most significant advantage in using Salesforce sales cloud is the massive market share Salesforce commands. Given that Salesforce is so widely used, it means you'll always be able to find solutions that integrate with it and to have users on board who are familiar with the product.

Cons

My primary critiques of Salesforce come with the user experience within the product. While Salesforce is massively well known and used across all the big name companies, the UI continues to fall a bit short. The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not enjoyable to use.

Top Salesforce Sales Cloud Alternatives

Verified Reviewer
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/10/2024

Best CRM software on the market!

Pros

I love that Salesforce allows you to configure your org as much as you want, even if you find something not possible right away, you can always look for some third-party app on AppExchange or create some custom code to make your usecase work! It provides you with training on their Trailhead platform, where you can earn badges and valuable certifications. As far as for the sales features, it allows you to fully manage all your sales processes in it. It is super intuitive for beginners and really easy to work on!

Cons

I think the price is the only downside of this solution. This is one of the most expensive CRM software on the market, but it is still understandable why. For someone who looks at the price not knowing it's pros it will just look big, but for a person who sees a value with automating sales processes and decreasing manual work within your sales or support team - it really makes sense.

Alternatives Considered

HubSpot CRM

Reasons for Choosing Salesforce Sales Cloud

The previous software was very limited and we just couldn't grow as an org with solution not designed for our needs.

Switched From

Freshsales

Reasons for Switching to Salesforce Sales Cloud

It is not as flexible as Salesforce, we wanted to do as much as we can and develop it continuously
Alfiya
  • Industry: Computer & Network Security
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 20/01/2025

Track leads, customise offers, analyse current trends using the Salesforce Sales Cloud

I have been using this for 2 years, we have an interface in the backend where data from the Salesforce Sales cloud flows into the backend application and we have to refine it and look for leads, trends, customer likings. Using all this information we can make customised deals for probable customers and gain market.

Pros

It has a really good predictive analysis using the Einsteins analysis. It provisions a more streamlined approach to track customer activities- likes , dislikes, etc. This helps in designing marketing strategies, advertisements in accordance to customer likings. I like the api integration it has to integrate with any other product which uses this customer information so as to provision a customised experience

Cons

It has a relatively high pricing compared to similar products in market. Initially the learning curve is slow as it is complex to understand for the beginners. The UI can be made more modular and tailored according to customer experience

Jon
Jon
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
4
Customer Support
2

3
Reviewed on 20/01/2025

It Can Work For You

Pros

easy interface, loads in a reasonable amount of time

Cons

not robust enough in features or customization

Alternatives Considered

Copper

Reasons for Choosing Salesforce Sales Cloud

Trello is outdated and cumbersome . We wanted a modern CRM with all the "bells and whistles", and that's what Salesforce promised us

Switched From

Trello

Reasons for Switching to Salesforce Sales Cloud

mostly based on industry standards and the promise from the sales rep that the tool would provide everything we needed and more
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/01/2025

Top rated Deals and opportunities management software for B2B Industry

I am using this software for mainly opportunities and deals management and setting up the follow-ups for all my high priority deals. This software is also giving me the remainder for missed followup and now i am able to do my work efficiently using this software and able to track all my deals in single place. Also their reporting Dashboards are upto the mark with 100% accuracy. Very satisfied with this product.

Pros

Customizations as per the business requirements and mobile app for field sales team working at different locations.

Cons

Initial setup cost is high and also onboarding time is very high. They need to work on these two aspects.

Chansa Catherine
Chansa Catherine
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/01/2025

Salesforce Sales Cloud: Good CRM

My overall experience with Salesforce Sales Cloud is good, though it takes a while to get used to

Pros

easy to add functions, one of the best CRM platforms I've used

Cons

it's quite expensive compared to other CRMs

Orçun
Orçun
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 27/01/2025

Salesforce Sales Cloud is a great solution for construction industry

Pros

Salesforce Sales Cloud meets our requirements in managing the sales process in our construction company.

Cons

Salesforce Sales Cloud is quite good in features aspect but can have a cheaper pricing.

Marc
Marc
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Functionality
5
Ease of Use
1
Customer Support
3

3
Reviewed on 28/12/2024

Salesforce is not meant for a single user at an organization

It was not a good one but this is not a reflection of Salesforce, it was just not meant for me.

Pros

It is a great product but not meant for a single user which I was. You need an admin, which I am not.

Cons

It is too difficult to learn to set up and use on your own.

Alternatives Considered

Microsoft 365

Reasons for Choosing Salesforce Sales Cloud

Act went up in price and I heard many good things about Salesforce.

Switched From

Act!

Reasons for Switching to Salesforce Sales Cloud

I thought Salesforce would be a better option.
Vanessa
  • Industry: Computer Networking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 21/08/2024

The Ultimate Business Card Book

I use it on a daily basis, in general it is a good solution to store everything customer-related, not only as a large business card holder but a project manager deals and agendas.

Pros

It is a good CRM where everything can be organized by leads and opportunities. I like that it is easy to keep track of everything that is customer related and it allows you to integrate with another different tools for quoting.

Cons

Since it is all in one, sometimes the interface it is not user-friendly and it can take a while to find what you are looking for.

Rebecca
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/10/2024

Getting our sales operations in order with Salesforce Sales Cloud.

Our overall experience with Salesforce Sales Cloud has been greatly efficient and productive. We have had a very solid working experience with all the features in Salesforce Sales Cloud. It has helped us to improve our sales activities from lead scoring abd prospecting to engaging with customers to close up deals.

Pros

The automations in Salesforce Sales Cloud always comes in handy for us when tackling the routine tasks and activities like customer data entry and follow ups. Its gives us AI tools that has helped us improve our sales through intelligent sales prospecting and scoring. Salesforce Sales Cloud provide a very secure and well organized location for keeping all our customers data and information. It has an incredible reporting function that offers us useful insights about our sales and our performances.

Cons

We have not yet experienced anything wrong about Salesforce Sales Cloud to write about.

Jimena
Jimena
  • Industry: Food Production
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2024

definitely need and, therefore, you can consider them as an essential ally for my company!

Of course, for the first several days, I faced somewhat a problem to orient myself in all the functions and characteristics of Sales Cloud. However, thanks to the depth of the excellent technical support team that you offered to us, it simply took us a short time to address any concern that we developed.

Pros

The use of Sales Cloud in our company has led to increased performance rates in sales aspect, as well as a considerable enhancement of clients management. In conclusion, it stained to say that Salesforce Sales Cloud has been a great partner to support our company. We have established that it has assisted us in enhancing our performance, enhancing the communication with our stakeholders and expanding our sales.

Cons

Salesforce Sales Cloud is easy to navigate, which is perhaps my favorite aspect of it because the company can tailor its functions to the needs of the company. Thanks to the BI tool, we can find out sales opportunities and enhance the way how to promote sales effectively.

Verified Reviewer
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
2

5
Reviewed on 24/08/2024

Salesforce cloud is giving us the high ride

when we start using this SF we were admiring that this adjustable CRM arrangement of any business. Effectively alter work processes, reports, dashboards and connection point. Long haul answers for associations with developing necessities. More we spent time and more we got the skills and there was huge growth in our sales as well because we were improving ourselves by analyzing the numbers on dashboard

Pros

We recently switched to this cloud and we are getting huge benefit because SF cloud is our best CRM with regards to overseeing information, accounts, contacts, pipelines and valuable open doors. Salesforce cloud genuinely figure out our necessities, cycles, and business to propose and help us with giving the best answer for us.

Cons

The cost is comparatively high in the market. Extraordinary for information capacity, yet restricted usefulness for examination. I need to send out information each time I need to break down it, on the grounds that the dashboarding usefulness is restricted.

PRACHI
PRACHI
  • Industry: Legal Services
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 04/10/2024

Salesforce Sales Cloud: A Powerful Tool for Growing Businesses

Using Salesforce Sales Cloud has been pretty smooth overall. It’s packed with useful tools that help automate tasks and give smart insights, making the sales process much easier. It can seem complex at first but once you get the hang of it, it’s a powerful system that grows with your business and helps keep everything organized in one place.

Pros

I really love the automation feature of the software. It automates the process of tracking leads from prospect to sale. This helps the sales teams identify the most valuable leads. Also the ease of use and implementation is icing on the cake.

Cons

There are no major loopholes that I could point out about the tool.

Miguel
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 26/09/2024

Salesforce, a practical and useful tool.

Salesforce is a tool that I use on a daily basis, so my overall experience is pretty good, there are only details to be corrected. It's a useful tool that definitely helps me to provide a good customer service and keep record of each ticket I create.

Pros

I enjoy creating tickets using Salesforce because it's practical and functional, and you can navigate easily in each ticket. This helps to have each ticket's information faster.

Cons

Sometimes it glitches when you detach an article and you have to refresh the entire page and the content of a case comment goes lost if you don't save it first.

Sergiy
Sergiy
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 13/09/2024

Amazing experience with Salesforce Sales Cloud

In my Company, the Salesforce Sales Cloud is the tool for everyday work. This software has everything needed to work effectively in one place.

Pros

It is essential software not only for Sales Teams, who can have all information from the Customers and many Automation tools in place but Salesforce Sales Cloud could be fine-tuned for other teams inside a company. Different consoles and views could be created for Finance, HR, IT, Chief Officers, Managers, and Support.

Cons

It is a complex product requiring bigger efforts from companies and teams. It would be best to have a separate team of professionals, who know the details and can create, adjust the views, fix bugs in automation scripts, update changes, and provide training to employees.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/10/2024

Salesforce Cloud Expert review

I have been working jn salesforce cloud and on salesforce software since last 4 years and i feel this a very usefull tool and well know software which is used globally and the most important think which i like is its accessibility of the documents which are stored on the cloud.

Pros

Easy user interface, best to customer and sales database and multiple documents can also be uploaded for further reference

Cons

License is very costly and limited options

Kanishk
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 23/08/2024

Industry wide used product.

Overall great product since the market has great expertise in using and deploying sales force products.

Pros

Industry wides used CRM product. Easy to integrate with existing Platforms.

Cons

Not as intuitive as new Sales CRM platforms. Customization required to make it user friendly.

Christina
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/09/2024

All joy and jubilation managing sales with Salesforce Sales Cloud

Salesforce Sales Cloud has helped us keep our house in order which has seen our sales get more successful. It has made it easy for us to manage our sales which results to getting sales deals closed faster. Salesforce Sales Cloud has given us an absolute classic experience making our sales operations very smooth and less demanding.

Pros

Salesforce Sales Cloud offers us with sales analytical tools that makes it easy to analyze and forecast sales. It also offers us with metric reports that help us track the success rate of our sale operations. The powerful task automations that allows us to simplify the tedious sales tasks.

Cons

There has been nothing disappointing about Salesforce Sales Cloud. All is good and all features are so incredible.

Jayson
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 08/06/2024

Sales Cloud key to any Sales Organization

Pros

I like how much functionality comes out of the box. I also like how easy it is to customize. While some pieces require technical experts, basic things are pretty easy to learn and Trailhead is an amazing free tool. The community around Salesforce is pretty awesome too.

Cons

It's not cheap. Pricing is varied depending on how many licenses you need and how well you can negotiate. They don't publish standard pricing which can be frustrating.

Nelson
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 20/02/2024

Value of Salesforce Cloud

As a dedicated user of Salesforce Cloud, I am excited to share my insights and experiences with this transformative platform. Salesforce Cloud offers a great of features and functionalities that have greatly helped me enhance my business operations and productivity.

Pros

User friendly, Customisation option, Integration capabilities

Cons

Salesforce offers extensive customization options, implementing these customizations often requires coding knowledge or the assistance of a developer. This can limit flexibility for users who are not familiar with coding or don't have access to technical resources.

Davinee
Davinee
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
3

4
Reviewed on 24/10/2024

Slow start, but worth the struggle!

Overall, I really am impressed with everything that this platform can do. Even if it was a little hard for me to pick up at first, now I am proficient at utilizing what it has to offer which is alot

Pros

The ease of keeping all customer and business process records in one place that everyone on our team has access to.

Cons

I is a bit hard for a person who is not super familiar with the terminology of dashboards and report parameters to pick up.

Girish
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 20/08/2024

Salesforce Sales Cloud: A Powerful CRM with a Price Tag

While the platform offers extensive customization options and seamless integration with other tools, I did find the learning curve to be quite steep, especially as a newcomer to CRM systems. Additionally, the pricing can be on the higher side, which might be a concern for smaller businesses or those with limited budgets.

Pros

Exceptional customization capabilities, Seamless integration and Automation are the Pros.

Cons

Steep Learning Curve, Limited Customization for Advanced Users and Cost.

Sujal
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 30/09/2024

"Powerful and Customizable CRM That Boosts Sales Efficiency"

Overall, my experience with Salesforce Sales Cloud has been very positive. It has significantly enhanced our sales operations, provided valuable insights through detailed reporting, and helped us better manage customer relationships.

Pros

I really appreciate the robust CRM features that Salesforce Sales Cloud offers. Its customization options and integration capabilities have greatly streamlined our sales processes and improved team collaboration.

Cons

The user interface can be a bit overwhelming at first, especially for new users. There's a steep learning curve, and it took some time for me to navigate all the features effectively.

18,766 reviews