RXNT Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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User Reviews Overview

About RXNT

RXNT’s cloud-based, ONC-certified medical software—Billing, Practice Management, EHR, and more—improves clinical outcomes & revenue cycle management. Simple, transparent pricing includes free setup and training, free data...

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Feature ratings

Value for Money
4.2
Functionality
4.2
Ease of Use
4.3
Customer Support
4.2

Browse RXNT Reviews

477 of 477 reviews
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Alexander
Alexander
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/03/2024

The nightmare that wasn't

I have been a psychiatrist for over 30 years. I still write my session notes in longhand and do not store records on a computer but in a filing cabinet under lock and key. So when the state passed the law that I have to use electronic scripts, I expected a nightmare.

The nightmare did not materialize. Initial set up was not the easiest, but then I am not computer savvy. Once the set up was completed and I learned the ins and outs of the process, I am delighted to have this!

It is easier to renew scripts, easier to track prescriptions, and it definitely decreases the chances of an erroneous prescription. Safety increased! Documentation improved! Less time is spent renewing prescriptions as I no longer need to call in the scripts.

Pros

Once I learned it, it is a piece of cake.

Cons

Some aspects are not intuitive, but that's me. Help was easily accessible and helpful.

Janet
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/09/2024

review RXNT

favorable. Easy to use with minimal practice.

Pros

ease of use and tech support when needed. Able to talk to a live person to problem solve

Cons

unable to note or delete deceased patients or those that have moved away

Alternatives Considered

RxWorks

Reasons for Choosing RXNT

quanum or quest discontinued the program

Reasons for Switching to RXNT

primarily because of live technical support and ese of use
Britany
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 05/12/2024

Paying for RXNT is Paying for a Software that Doesn't Work and Paying to Add Unnecessary...

Stressful and terrible on all fronts. Would not recommend to anyone.

Pros

The only good thing about RXNT is that it is cheaper than other options, but you get what you pay for because it is absolutely terrible.

Cons

Doesn't work for patients. Patients are more often than not not able to register for their portal or fill out paperwork. Software has lots of "bugs" that none of the employees never know how to fix. The billing software does not work. I have been using this software for over a year for my practice and they still have not been able to get it fully setup for me. Save yourself time and stress and don't use RXNT. Choose another software even if it is more expensive. I am in the process of switching now and wish I would have never started with this company in the first place.

Reasons for Switching to RXNT

I chose it because it was one of the cheapest options and I though it would be better suited for my practice

Response from RXNT

Hi Britany, we're sorry to hear that you and your patients have had a negative experience with RXNT. We do everything we can to meet the unique needs of every client, and we have comprehensive procedures in place surrounding setup, software updates, etc. Setup and migration are a collaborative process, and they require an active role and some manual work to ensure our software meets the needs of your business. Patient registrations are also something handled by the practice from within our EHR or Scheduling products. It looks like a vast majority of your support tickets have been addressed fully and successfully, and we can assure you that our support staff works very hard to ensure that any issues are addressed promptly and effectively, and we are 100% committed to your success. Our team has already been in contact with you, but for any additional concerns related to the review above please contact [email protected]!

Replied 17/12/2024

Top RXNT Alternatives

AdvancedMD Billing Services

AdvancedMD EHR

Jesse
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 10/10/2024

Buyer Beware

It was absolutely awful. From the start it was clunky, pt feedback on the experience signing up was terrible. Customer Support was non-existent. I have met with them multiple times and they have been unable to fix any of the issues (consent forms not working, Telehealth not working). I created multiple tickets. Their response was "we said we are looking into it". They promised me a functional program they DID NOT deliver. Worst of all they are still making me pay monthly! The contract says they will provide a functional program and they can't do that!!! I went the KAREO. A bit more expensive but worth it. I am sure they will respond to this (although they seem pretty clueless). They DID not deliver any promises in the contract PLAIN and SIMPLE.

Pros

They make it seem like its low cost but they then add on fee after fee. I actually liked nothing. Even the interface is sloppy

Cons

Telehealth is external to RXNT, Customer support is terrible. They seem to know nothing about their own program. Had to figure out all on my own.

Response from RXNT

Thank you for sharing your experience with our company and software. We sincerely apologize for the frustration you’ve faced and truly appreciate your feedback!

We understand that the issues you’ve encountered—particularly with Telehealth and Customer Support—have significantly disrupted your experience. RXNT’s support staff strives to ensure that issues are addressed promptly and effectively, and we are 100% committed to resolving customer complaints. Our team is actively working on solutions to improve your experience with RXNT. Our goal is to ensure smooth operations, fully meet expectations, and go above and beyond fulfilling our contractual obligations for our clients.

We have already been in direct contact with you on your issues and many have been resolved, however, if there’s anything else we can help you with, please reach out to [email protected] or your given point of contact. Your satisfaction is incredibly important to us, and we’re committed to making this right!

RXNT

Replied 23/10/2024
Sam
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 24/01/2025

RXNT better than

Very good integration between EJR and PM

Pros

Easy of use, flexibility in the program, and mental health focus

Cons

Some software instability and inconsistent onboarding protocol

Alternatives Considered

CollaborateMD and eClinicalWorks

Reasons for Choosing RXNT

needed to upgrade the software, improve patient experience

Switched From

Practice Fusion

Reasons for Switching to RXNT

Software Costing and Mental health focus
ELyse
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 30/01/2025

Executive Director RN.

My overall experience is this is a very helpful tool for our agency to use as a hospice. I can send my orders and requests over for my physicians to complete as directed.

Pros

It is simple to use and access. I enjoy the prefill for medications and the ease of script writing.

Cons

It can be very confusing if you do not have information entered clearly and correctly for your patient

Peter
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
1

3
Reviewed on 16/12/2024

Abysmally Inadequate Support Staff For New Authentication Process

There stance in this recent authentication process to me is medically dangerous as patients on controlled drugs who can't come off cold turkey must have had their Rx's delayed because of the absence of support staff to teach MD's to use new system. It strikes me as irresponsible if a business can be called irresponsible. And they are I the health care business.

Pros

When it is up and running it is comparatively easy to use.

Cons

100's or 1000's of MD's (according to their own customer service reps) have been left high and dry and unable to prescribe controlled meds because they rolled out a new DEA regulated new authentication process without hiring enough support staff so that I have literally spent hours and hours on hold trying to get a rep to help. The support staff is lovely but the process is a nightmare.

Response from RXNT

Thank you for the feedback! We’re sorry to hear that you’re having a less-than-stellar experience with the new processes and our support staff. This transition reflects our firm commitment to implementing the most effective and recommended security protocols. Our goal is to provide tools and resources that optimize workflows and enhance security for our users and their patients. This new process is designed to be completed by practices independently, with support from RXNT available if needed. We understand that new protocols can be challenging, and we worked hard to provide ample notice. Beginning with an email on September 18th, we sent 13 subsequent emails, text messages, and in-product notifications, and hosted webinars to ensure awareness and preparedness. We can assure you that our support staff is working hard to ensure that issues are addressed promptly and effectively in the order they are received. Please reach out to [email protected], and we’ll be happy to help!

Replied 30/12/2024
Portia
  • Industry: Medical Practice
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/01/2025

RXNT review

all positive. Really like using the app. it is very easy to use.

Pros

easy to use. I like that the meds pull over from the emar directly into rxnt

Cons

times out if staff does not use within a certain time frame

Crystal
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/01/2025

Pleasant Experience with RXNT

I've had a great experience with RXNT. If I have a question I can search through topics or I can chat.

Pros

It is so user-friendly and easy to navigate. If I ever had an issue, I could search for a training deck or chat with someone. Everyone was so friendly and easy to work with. The training was amazing.

Cons

I think the set up should be more streamlined and easier to complete.

Alternatives Considered

Cario

Reasons for Switching to RXNT

RXNT was more cost-effective than Cario.
Kelsie
  • Industry: Alternative Dispute Resolution
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/12/2024

Very helpful

Very great experience I love how easy and helpful it is.

Pros

Very easy to navigate and helpful I love the way the system is set up.

Cons

Nothing I think it is overall a very helpful system and very efficient.

Stephen
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/01/2024

Johnsons Family Medicine

Very good experience so far since my first meeting with the sales executive.

Pros

It’s ease of use, functionality and cost.

Cons

So far I have no dislikes. I am currently in the start up.

Chris
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 06/01/2024

Worst Company

We have been with RXNT for over a year. Was great when we first started, now we spend all day submitting support tickets. You can never get a hold of anyone over the phone. Its hard to run a medical office when the website is always down. All they every want to blame it on is your cache or cookies to be cleaned. You can only clear it so much over and over and over.

Pros

Nothing, the system is always not working

Cons

That the system never works. You have to send multiple support tickets a day to find out why things don't work. No one has time to sit around waiting for things to get fixed.

Response from RXNT

This user is no longer a current client of RXNT. We're sorry they had trouble with the system and with our support team, however, our customer service team works hard to ensure that issues are addressed promptly and effectively. The former client communicated their frustration in a disrespectful, threatening, and verbally abusive manner. This was unacceptable and RXNT does not tolerate customers treating our team members in such a manner. We are committed to resolving customer concerns, but we request that communication be conducted in a professional manner. For any concerns related to the review above, please contact [email protected] and we'll be happy to help!

Replied 20/03/2024
John
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/10/2023

RXNT is an amazing EHR/EMR and e-script software!

Overall, RXNT has been great and I don’t plan on switching to any other software.

Pros

The features that are most impactful are the east to use patient templates and the easy prescribing with a hard or soft token

Cons

I don’t feel RXNT is missing any features that I needed.

Alternatives Considered

Tebra

Reasons for Choosing RXNT

RXNT is much more affordable

Switched From

Symplast

Reasons for Switching to RXNT

Pricing and ease of use
Verified Reviewer
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2023

Review of RXNT

Great. Can have improvement in heaving newsletter to remind prescribers about better use

Pros

Solve problems of my medical practice.

Cons

Confusing at times when other prescribers start a new profile

hinmoy
  • Industry: Government Relations
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/07/2024

Great prescribing solution for worldwide use.

Overall experience is positive. I would recommend this platform to a colleauge

Pros

It is easy to use this platform from countries such as China.

Cons

The patient demographics input is a bit clunky and sometimes erases information. The e-consent can be tricky, if you press the wrong button it deletes the patient.

beth
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/06/2024

All Shore Infusion

Pros

Easy to use, keeps all my files safe, protects account with code

Cons

I have no issues with this program and utilize it daily

UTAHNA
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2024

GREAT PRODUCT.

I USE IT DAILY TO ENTER PATIENT PRESCRIPTIONS, COORDINATE WITH MY PHYSICIAN FOR SIGNATURES AND REORDER PRESCRIPTIONS.

Pros

THE SYSTEM IS EASY TO NAVIGATE THROUGH.

Cons

SO FAR I HAVE NOT EXPERIENCED ANYTHING THAT HAS GIVEN ME ANY TROUBLE.

Ariel
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/07/2024

Great Service and option

Pros

Easy to use. This is very important in our practice.

Cons

Finding certain medications or generics. Sometimes certain medications are difficult to find if isn't a brand or specific

Prince
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 31/05/2024

Top level Prescription service

Exceptional, great, amazing. Graphic design is engaging.

Pros

It is 2024 compliant and top level service.

Cons

When i click on rnxt prescribe on Donefirst EMR, i wish it takes me to the patients portal. I am always having to search the patient before prescribing.

William
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2023

Overall very good in function

Very good bust slow on showing data sheet for patient

Pros

Ease of access and efficiency and capable of executing anywhere and have records under previous. Also avoid mailing prescriptions

Cons

Do wish show phone number of patient beside birthday on face sheet

Bette
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/11/2023

RXNT Rocks!

Pros

I have not experience any issues while using RXNT. I was able to understand the program in a few days of training. If I do ever experience a problem or have any questions, I am reached out to within 24 hours and taken care of.

Cons

I haven’t had any bad experience with the RXNT system.

Erika
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/03/2024

IN MY OPINION

I am a paper trail person, so this makes it so easy to follow and keep schedule

Pros

the software is very user friendly and can be accessed from various locations

Cons

the software is not very easy to correct mistakes

Camille
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/09/2023

Dr C. Ziomek

Good in general. It is really nice to get faxes directly into RXNT.

Pros

Ability to e-prescribe and the ability to make notes without templates.

Cons

After an encounter is printed out the words are too small to read easily. It would also be helpful to be able to chose what to print to give to the patient, for example, just the assessment and plan. It would be helpful to be able to move from one encounter to another for a given patient more easily when reviewing their prior appointments.

Susan
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 01/11/2023

Excellent source for electronic prescriptions

very happy to use this product. All the trasnferring prescription or pharmacy identification were always corrected the same day or within the hour.

Pros

the ease and immediate technical support, if needed.

Cons

none I have no problems with the system. I have not have any issues with the system that were not corrected.

Anthony
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/02/2024

Very good for e prescribing

Overall has been a very good company with a good product. It is a little on the expensive side.

Pros

Customer service is good. Knowledgable staff.

Cons

Wish they had better after hours support.

477 reviews