Order.co Reviews

Pros

Negotiatus is incredible. They truly help businesses scale and consolidate while saving $$$ on product spend. Their customer service team is ready to handle all client needs 24/7 and they are constantly innovating and upgrading.

Cons

At first, reporting was a bit tedious but they have made significant improvements. They are always listening to customer feedback.

Pros

My favorite aspect of this software is the ease at which I can order our very specific office supplies from multiple different vendors including Amazon while only dealing with the checkout and payment processes of one. This product also offers the option to allow Order to look for similar products with a lower price and even allows you to return without question if you did not like the substitution. Order will work with you directly to find the item you want which is very nice. They also take care of the return process for you, which is maybe even the best aspect. I don't have time to be waiting on the phone and dealing with the return process on so many items from so many vendors and Order does make that a breeze.

Cons

Some features that I have noticed a lot of improvement on more recently but are still somewhat left to my own devices is the way the returns and credits are applied. I have about 5 returns from last year that I completed as per instruction and then I never received my refund or my return was still "processing." I only noticed because I went into each individual order and checked. I wish there was a button to say return completed, that way an Order support member can finalize the return process and get the refund accordingly. That's probably my only complaint.

Pros

It is super easy to use the widget to add items directly from a website to the Order.co cart. The consolidated invoicing has been amazing for our ap team. The support staff are very professional and kind.

Cons

There is no line-item receiving available. For busy purchasers, you can only have one cart at a time. If you submit something for a support ticket (wrong item received, need to submit a return/exchange, need to get the tracking link for an amazon order, etc.) sometimes it takes days to get a response due to them being "short staffed" or "support tickets being backed up" for the entire past year. I hate that I don't have access to the purchasing documents and have to go through the support system to take care of things that I could do in 5 minutes on my own. It feels like you have a purchasing team working for you, but they don't do things with the urgency or thoroughness you need so you are stuck with a team you have no management power over. The "substitutions" that are designed to save you money have literally no parameters, so if you are purchasing say Windex, the substitution could be any other size or brand and you will never know what you are getting. We have had them source parts for us and when looking closely the parts would have some of the number switched around in them. We have vendors reaching out to me about accounts/orders for other companies because it turns our Order sometimes will use our account to purchase for other companies or they will have my name and shipping location on an account setup that they will use for other companies. This causes mystery shipments to show up addressed to us. I have a lot more to say but my 1500 words are up!

Pros

As an office admin at a bustling office, Negotiatus has been a true lifesaver. Negotiatus finds us the best prices and gets the products to us quickly. It keeps all our costs in one place, which save me so much time! I no longer have to spend hours sourcing receipts from different vendors. This keeps not only our staff happy, but also our finance team. In addition to saving me time, Negotiatus is a breeze to use. It acts as an extension, so I can order products from any website I choose. It also saves all of the products I purchase, so it's simple click to reorder products. Their support team, is friendly, customer service oriented, and always quick to assist. If I ever have a question about a product or want to submit a return, I can submit a ticket directly through their website and their team emails me back the same day with information or a return slip. I would recommend Negotiatus for all office admin who are looking to simplify their weekly ordering process and save time.

Cons

I currently have no issues with Negotiatus.

Pros

Order.co has a dynamic formation in invoice control, and there are systematic assistance to make every computation transparent.

Cons

Order.co has determined invoice assistance, and every feature is top notch.

Pros

Adding products from the website, analytics, customized list of products.

Cons

I wish i can filter the categories as well on the spend by cost center so i can separate the cost for assets and retail from the cost of services. Linking vendor accounts can be difficult.

Pros

The customer service that comes along with this software is truly its best asset. However, software wise, it's very easy to add/delete/audit/organize inventory.

Cons

The software can be a little tedious and granular when reproducing bulk orders for more than one location. Provided this feedback to the support team and they've ensured they've taken it back to the developers.

Pros

The ability to purchase items from multiple vendors but have all the spend organized and categorized.

Cons

I'm not certain we actually achieve price savings.

Pros

The customer service team is very responsive and it has saved us a ton of time on the back end by consolidating all our online ordering onto a single monthly invoice.

Cons

There can be some delays in the processing and approval process, which can occasionally delay deliveries.

Pros

The ability to copy links from amazon to add new products that aren't listed on the dashboard or product lists.

Cons

The website and technology isn't very intuitive. Items often come in miniature form, for example and ball pop walking toy was ordered and when it arrived it was roughly 4 inches tall. Items often come broken or damaged and returning items is time consuming. Delays in accounting shipping costs and actual costs deducted from budget frequently result in people going over their specified budgets.

Pros

The product is easy to use and easy to navigate. There are always directions available when adding new products but overall the process is simple and easy and makes ordering supplies a less tedious task.

Cons

Integration with our business was successful but our team was unaware of all the additional features. They're may already be available resources, but video tutorials on how to fully maximize usage of this software would have been beneficial in its rollout at our facility.

Pros

The layout and the desktop are very easy to use. As someone who is not too familiar with computers, the format of Negotiatus is good for any intermediate computer user.

Cons

I feel like sometimes there are too many hurdles to have to do to add products. I have experienced Negotiatus not ordering the correct version of an item. There was an item that was sold out and rather waiting to purchase one from another site Negotiatus purchased a similar item but the wrong version.

Pros

Order.co is very easy for my team and I to use. It's great as a one stop shop for everything I need for my business. The customer service team is phenomenal and helps find alternate products and keeps me up to date on orders and returns. I love that I can see links to products directly on the ordering page so I can get more information before ordering.

Cons

I can't think of anything that I would change or add to Order.co. We love it!

Pros

Ease of use for every type of user
Centralization of information of supplies order for our business that has multiple locations
Ease of payment

Cons

Not really clear on the switch in products that happen or not to get less expensive but equal products.
Monthly subscription not automatically adjusted to the scope of use each month (that would be additional flexibility for the client that we would appreciate)

Pros

not much

Cons

The work falls on us, not you

Pros

Working as a publicist in the beauty industry, we have to order materials and gifts on behalf of clients all the time. This takes all the guesswork out of it. The platform is super easy to use and I like the fact that the customer service team is super attentive to any problems that arise. They've made my life so much easier. The platform is so convenient and if an item is out of stock it helps to choose a similar item. Also love the fact that it helps my company save money on materials!

Cons

I don't like that sometimes tracking takes a while to show up.

Pros

You can see all your previous orders and/or re-order from the list.

Cons

You cannot track an item even if it's unavailable. There should be a section that tells the customer what is going on with their order.

Pros

It’s easy to purchase and add new products.

Cons

Replacements, customer service use to be better

Pros

Ease of use. I can add items from any website. Good tracking ability.

Cons

It could be beneficial if some more of the categories could be pre-populated with popular products.

Pros

Finds the product at its lowest price. All the wholesale websites in one place.

Cons

Sometimes the replacement product is not exactly the same which has lead to problems in the past. When I place an order it takes so long to process that the product that was originally in stock is now out of stock (so we cant get it). Delivery dates are shown but no direct link to tracking available. Order minimums are not in the order page so we often have to go back and forth to get to the order minimum due to unavailable product.

Pros

I no longer have to go to multiple sites to order our club supplies.

Cons

Updates on out of stock inventory our not accurate.

Pros

Easy to use! Super quick and straightforward!

Cons

None at this time - I enjoy all of it's functionalities

Pros

simple your products are there and easy to track past orders

Cons

never really sure what is in or out of stock

Pros

I can create lists and schedules

Cons

The tracking didn't work

Pros

This software made it easier for our users to buy what they needed in once place. Otherwise, we would have had to make separate accounts for different vendor websites.

Cons

The substitution preference "when savings is available" was not a very good option. It led to users receiving lower quality or even completely different products than what they ordered initially. The search function made it very difficult for people to find items already in the catalog. When people are purchasing off the catalog, they are unable to see organization preferred items. As the procurement team, we wanted to see other options not in the catalog that we could potentially buy from new vendors, so we can compare price differences on the platform. If we do not like to rely on the when savings are available, it puts the stress of sourcing on us and makes it very manual.Reporting is also not always accurate. An example is with prices for items. We received a report that showed us potential savings if we switched to a certain product from a different vendor for our items in the catalog. However, this report did not include units in the analysis. So the report would say that we would save money by switching from a bulk product to a product with less units in the pack, which would be cheaper overall, but not more cost effective if you look at cost per unit.

Alternatives Considered

Reasons for Switching to Order.co