Jolt Reviews

Pros

Originally purchased to label in process product. But when we started building labels, we realized we can also make finished product labels and apply them easier. We just used these for the first time for the entire day and couldn't be happier. Great quality and simple. This software has so many features and now our production manager is using this software for our staff. It can be used as a time clock, for messages and alerts, for accountability of workers tasks, personnel scheduling, and much more. We plan to take full advantage of all it can do for us. We seem to find something new every day that this can do for us. For the price, along with the excellent support whenever needed, it is one of the best values I have found in a long time. I cannot recall a time in my career that I have been excited about a labeler!

Cons

I think we will have to use this a bit longer to find something we don't like about this. The one item we changed was that the labeler comes with 1" x 1" labels, which were too small for our use. Our account manager sent us the labels we needed immediately.

Pros

Scheduling- Employees can request off or put unavailable times in Jolt and when you make the schedule it is on the schedule in yellow so you can try to schedule around them.

Cons

Communication- If you do not use their time card feature there isn't a good way to tell the staff things without sending a text or email. And if you want them to see something you can't attach an image

Pros

we never used the software and tried to cancel the initial free subscription. They make it virtually impossible to cancel once you are signed up! after repeated attempts to send email on they're site with nor response we disputed the charges. No one ever responded or called back. any company that makes it so difficult to cancel a subscription is a good reason to stay away. they rely on you singing up for free trial and then never being able to get ahold of any to cancel. why would they not have any way to cancel your subscription online. High pressure sales and borderline criminal! stay away!

Cons

we never used the software and tried to cancel the initial free subscription. They make it virtually impossible to cancel once you are signed up! after repeated attempts to send email on they're site with nor response we disputed the charges. No one ever responded or called back. any company that makes it so difficult to cancel a subscription is a good reason to stay away. they rely on you singing up for free trial and then never being able to get ahold of any to cancel. why would they not have any way to cancel your subscription online. High pressure sales and borderline criminal! stay away!

Pros

Live time cooling monitoring Last night before closing I got a warning that the UT Wing Cooler was running warm, I was able to have the guys move 10 cases of chicken wings out of this cooler before they left. In the morning the wing cooler was not operational and we were able to save all that product. Thank you Jolt!

Cons

I wish it was integrated into more of our software

Pros

Jolt has given us visibility into our day-to-day operations. It allows us to see where we exceed and where we fall short. Jolt provides the mechanism for operational efficiencies which can't be achieved with paper checklists. We love that we can organize every day in advance and ensure we're in compliance with food safety practices using checklists, food labels, and temperature probes. Jolt is our future manual for franchisees to perform their day-to-day operations.

Cons

Bluetooth label printers don't always connect but this is more of a hardware issue than Jolt's issue.

Pros

I can share different types of content, such as text, videos, PDFs, and I can even ask my colleagues questions to make sure they have understood the information. There are no more excuses for miscommunications or mix-ups. And best of all, I can set reminders and send notifications, ensuring everyone is aware of important updates.

Cons

It would be great to have a more advanced search feature that allows me to quickly find what I'm looking for, whether it's by keyword, date, or sender. This would save time and make it easier to navigate within the platform.

Pros

I love the ability to instant message my entire team with just one click, which has made communication much easier and ensured that everyone is aware of critical information.

Cons

Sometimes it can be a bit overwhelming to receive a large number of messages at the same time if there are a lot of people in the chat.

Pros

By having everything on one platform, I can send instant messages and notifications to everyone or specific groups with just one click. I also love the ability to send and share important files, like manuals and policies, and make sure all team members have received and read them.

Cons

Sometimes it can be a bit complicated to navigate the platform and there are so many features and options that it can be overwhelming especially for me it was a bit complicated but with time and practice I got used to it.

Pros

The LISTS part of the software is so useful for everyday activities that need to be completed at work

Cons

If you are a "sub-user"you cannot edit nor propose an edit of a superior user-created list or content file

Pros

Pretty clear and easy to use once you get the hang of it. Totally indispensable to keeping an operation running smoothly.

Cons

Wish that the software had the ability to alert if there was an exception- i.e. Air Conditioning in working order? Yes/No (if No, notification is immediately sent to Admins)

Pros

The label feature for all food products has really helped us to drastically increase our food safety scores by clearly indicating when a particular product must be used by. We no longer have to mentally recall the hundreds of various hold times we have for all of our products and their ingredients, because all of that information is easily stored in the Jolt system and prints out with the touch of a button. The labels are also much higher quality than other sticker systems we have tried in the past, making dish washing much easier because they are removed easily with zero sticky residue.

Cons

The software, in our experience, is offline often. We contacted Customer Service multiple times to try to correct the issue but were instructed that we may need to send the entire printer back to be serviced and that we would get it back after the repair was complete in 2-3 months. The printer system is pricey to begin with, so it did not seem like an appropriate solution to be without what we were paying for, for multiple months. We also have issues with the calibration lining up with the stickers perfectly, but have discovered that if you gently pull on each sticker before printing it will line up more accurately.

Pros

I love that I am able to customize it for my restaurants needs. We have a lot of information and to be able to have one platform to trickle that information down is easy. From the lists, to labels and bulk imports, it is very easy to use. I also really love their customer service as they are always willing to answer any question I have, big or small and they really value feedback from "in the trenches" and strive to provide us the functionality we crave in this platform. I help establish this platform for several restaurants and file sharing and information is so easy in regards on how to build it, share it and import it.

Cons

Honestly, nothing. Every time it seems to get close to being "outdated" or not as easy to use, they ask for a call so they can help walk you through an update. They ask for feedback and listen so most of our needs are met and are done so in a timely manner. They make me feel like our restaurant is the only one they work with however I know they take feedback from many many restaurants and it helps to know everyone's concerns and voices are heard.

Pros

How it has helped the store become more efficient.

Cons

I need labels I can adjust or have available for Raw Chicken to have all the information required by headquarters on one label.

Pros

The ability to measure our success or failure and the ability to hold people accountable down to the minute and second an item was completed.

Cons

You will "nerd out" and want to do nothing but write Jolt checklists all day long.

Pros

Jolt takes your everyday tasks and lets you create checklists that managers and team members can complete while at work.
Team can earn points for each task completed, helping to create motivation.
Jolt food date labels are extremely cost effective (we saved on labels alone after switching from another labeling company).
The wireless printer is awesome! Print from any connected iPad in the store.
We were able to get rid of all the different binders and papers we had and just go with a single iPad in the managers' station.

Cons

I would like to see better development on scoring. I would like to be able to view score in a category (such as cleanliness) and compare this week to the week before or last month to current month. Scoring is a huge opportunity that needs more development! Also, there's no way to "clear" a checklist without checking it off (sometimes leads to someone just checking everything off to clear the list). Once a list is no longer applicable, it would be better to just clear it rather than having to check every item.

Pros

I like that this helps eliminate the paper in the store and requiring the manager's to "proof" every little part when they are busy managing the shift. Time-stamps are wonderful. The modular ability of being able to build what you need is great. Setting up pushes for the lists and forms at specific times is a great tool to help keep the team on track daily. I appreciate the notifications that I can create for any form. We haven't yet utilized the point system, but our team is excited to use it in contests. I anticipate it will be a great motivational tool.

Cons

The build-out for getting it functional was time consuming. I did not have any templates to work from. If I had those, it would have been much more streamlined, but would still require an investment of time.

Pros

The list is great for keeping the team on task. You can assign tasks to different roles for the team. The reporting is helpful to holding everyone accountable. The schedule is real time, easier for the team to see the updated schedule .

Cons

Only say the log in sometimes has to refresh before you can get into the app

Pros

I love the ease of use with this software, and the navigation of different employees' schedules. Its easy to insert times and easy to post once it is completed.
We also love that there is an app! It's up to date with the times, and with younger employees, technology and ease of access is everything.
We also love the referral program. We haven't had anyone actually join yet, but we recommend Jolt to everyone.

Cons

We had a couple issues with getting employees the link to actually view their schedule. It would get lost or just not even send. There should just be a way for us to preset a password for the employee and once they log in it asks them to reset it.

Pros

The Jolt software gives you everything you need to manage daily, monthly and ad-hoc tasks for your team and helps your team keep track of what they should be doing. I found the setup to be very easy and straight forward Jolt customer training and online training videos are excellent and make the entire process very easy. Depending on the number of departments you have (we have 5) I would suggest rolling this out to one or two departments at a time and use their feedback to fine-tune it before rolling out to others. I also found it easier to initially set up just a few checklists to get the teams use to them before adding more and I would strongly recommend encouraging team feedback.

Jolt offers very good value for money for a number of features it has and the support is excellent from the Jolt team, we had this up and running within two weeks of signing up. The software is very adaptive and I would say you are only limited by your own imagination on how you use it.

Cons

Not a lot to be honest! I think it would be great to see some more functionality added to the logbook to flag issues to specific people.

Pros

It is a one stop shop for many business needs. Jolt offers so many different functions that make streamlining everything easy.

Cons

This software is more complex and difficult to navigate than any software we have ever used. I don't care for how the scheduling is set up. For example, if we want to change one person's shift, you must first unlock the schedule, change the persons shift, and then publish the schedule again, which notifies every single employee every single time someone else's schedule gets changed. On when to work, all you have to do is click on that person's shift, change it, and once you hit save only they receive the notification.

Pros

This product is so easy to use, to build lists/change lists and reports and the best part...NO MORE PAPER!!

Cons

We haven't come across any thing about Jolt that we don't like...

Pros

As supervisors of multiple food service restaurants it is easy to miss crucial information. With Jolt, when a piece of equipment is temped out of range or a safe does not balance we are automatically sent an email and made aware of the issue. This prompt notification allows us to ensure corrective action is made immediately.

Cons

The only con we have noticed is that the app cannot alert you a list has become available unless the app is opened. This has caused some of our managers to forget to do lists. We have found a work around by setting alarms on the iPad reminding the management team that the list is now available to complete.

Pros

The task management is great. Lots of customizable options.

Cons

Labeling is a constant frustration. Whether its printer malfunction or some sort of IT issue, it is inconsistent.

Pros

Easy to use, and teach. Does exactly what I want it to, easy upload and great program for restaurant accountability-

Cons

I would like the program to coordinate with square software to track sales and labor through the schedule- that would be amazing.

Pros

This is useful for tracking down the best employee in a team based on his performance by using the list featureThe scheduling is easier and it also reduces the time taken for the managerThis can also be used in the mobile phone very easily

Cons

In some of the cases it is little bit slowsometimes it is difficult to get in contact with the customer service