User Reviews Overview
About Deel
Deel is a cloud-based payroll and compliance software that simplifies international hiring for businesses of all sizes. With automated onboarding, payroll, and compliance, companies can hire anyone, anywhere in just a few...
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Easy to use and time-saving payment management tool.
It's been time-saving and comfortable for me to use. I only have to set the fixed payments and the periods, once that's done I only have to review and approve.
Pros
It sends reminders and alerts to all employees and admins about the next pay-day coming soon. It sets up everything very easily just for approvals and payments.
Cons
It has an option to enter/request time off but it doesn't apply the discounted days or deductions even though it's established that is an unpaid time off.
Response from Deel
Hi Lizzie,
Thank you for your feedback! We're glad Deel has been a time-saving and easy-to-use tool for you. We appreciate your note on the time-off feature and will work on improving the deduction for unpaid time off.
It’s great to hear that Deel has been more reliable and user-friendly for you. For more details on your concern, feel free to reach out to our team here https://cal.com/team/deel-support-team/reviews-complaints-g2
Best,
Deel Team
- Industry: Outsourcing/Offshoring
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Easy to navigate and smooth
Everything right now goes easy from uploading documents relating to hr needs.
Pros
It is the easy navigation of the platform itself.
Cons
Not that I think off right now since everything seems smooth.
Response from Deel
Hello,
Thank you for your glowing review! We're thrilled to hear that you loved using Deel. We're constantly working to improve our service and hope to exceed your expectations in the future.
The Deel Team.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
I expected more
The company needs to work in a level of service, it sucks that I had to receive 4 mails, expecting news every 24 hours. It shows that the company is more interested in a number as indicator than real numbers of sla resolving the actual issues to the clients
Pros
I like that I can have several bank accounts to withdraw
Cons
I expected more from a company with the size of investment, the platform is slow and buggy. when I had the issue I receive every 24 hours an email saying that in the next 24 hours they give me an update, 4 days later the issue was solve. The performance indicator from the service is perfect 24 hours to response without commiting to a date, sucks in many different levels
Response from Deel
Hi Julia,
Thank you for sharing your feedback! We’re glad to hear you appreciate the ability to have multiple bank accounts for withdrawals. We also understand your frustration with the platform's performance and the delays in resolving your issue. Your comments about the service and communication are valuable, and we apologize for the inconvenience caused.
To better understand your experience and work towards a resolution, we’d appreciate it if you could schedule a call with us at https://cal.com/team/deel-support-team/reviews-complaints-g2.
Thanks again for your feedback—we’re committed to improving and ensuring better service in the future!
Best,
Deel team
Top Deel Alternatives
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Good but Not Great yet. Needs improvement on UI and UX
Overall, it does it's job but the UI and the many steps to configuring it makes it really hard.
Pros
I was able to get paid managing my contract with a client and vice versa, I was able to manage contractors there and paid them as well.
Cons
It's often really hard to login with their f2a requirement and needing another app to verify the code. Why can't we just use it like any other app???
Response from Deel
Hi Bill,
We truly appreciate your review on G2 as we strive for excellence. We want to improve your experience and make it exceptional. Your opinion matters a lot to us, and we'd love the opportunity to address any concerns you might have.
Please feel free to schedule a 15-minute call with one of our experts at https://cal.com/team/deel-support-team/reviews-complaints-g2. This will help us improve your so far good experience and make it perfect next time.
We're here to listen and ensure your experience is nothing short of perfect!
Best,
Deel
- Industry: Translation & Localization
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Good option to receive payment fast with good fx rate
Quite good. Fast, reliable and reasonably priced vs. other options. FX rate is also good.
Pros
Ease of use, clear transaction breakdown, fast transfers.
Cons
That it doesn't give me the option to add employers from my end.
Response from Deel
Hi there,
We truly appreciate your review on Capterra, as we strive for excellence. We want to improve your experience and make it exceptional. Your opinion matters a lot to us, and we'd love the opportunity to address any concerns you might have.
Please feel free to schedule a 15-minute call with one of our experts at https://cal.com/team/deel-support-team/reviews-complaints-g2. This will help us improve your so far good experience and make it perfect next time.
We're here to listen and ensure your experience is nothing short of perfect!
Best,
Deel
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Great integrated tool for HR
Simple tool, with a great AI search engine where we can easily find anything we are looking for
Pros
simplicity, all in one management tool, has all we need: time off management, payslips, salary details, expenses management, integrated benefits platform, etc
Cons
first time after setup the account I had some trouble to properly login
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
I love to use Deel!
Well i dont have anything bad to say about it, using it for more than a year by now and no problems at all!
Pros
Its really practice and easy way to handle it. I love it!
Cons
I dont have any complaints, nothing at all.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
It's a Deel
Overall, my experience so far with Deel is that it is great to this platform compared to others.
Pros
What I like most is that Deel has less charge fee compared to others.
Cons
The least that I like with Deel are the requirements they are looking for in order to create an account.
Response from Deel
Hello,
Thank you for your glowing review! We're thrilled to hear that you loved using Deel. We're constantly working to improve our service and hope to exceed your expectations in the future.
The Deel Team.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Excellent service
Pleasant and easy to use. Never had a problem.
Pros
Never had a problem. The one or two times that payment delayed by one or two days support was very, very helpful.
Cons
I have nothing to complain. If anything, I wish all my clients used it.
Response from Deel
Hi Danilo,
Thank you for taking the time to leave a positive review! We're delighted to hear that you enjoyed using Deel. Your feedback means a lot to us!
Best,
Deel Team
- Industry: Graphic Design
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
The best choice I could have made.
Pros
Previously I received my payments through other platforms, but I never found the ease and simplicity with which Deel works. Payments are automated, commissions are minimal and it automatically generates my invoices. I am very happy with the service.
Cons
I find no weaknesses in the platform. Everything looks simple and with a lot of transparency, both for the employee and the employer.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Nice's to have :) from a Pura Vida vibe
Great! Great wallet, full recommended, official fan of the app, great job to everyone and thank you for this great and very useful tool. (Hopefully secure)
Pros
overall the app. It has good features, good AI chat bot, CS and easy interaction.
Has small glitches which is understandable as you haven't met my team of developers :D (jk)
Cons
I did not find any data security specifications within holding my card information against cyber attacks. I would like some info on that :) thanks also Im from CR and here the banks rejects a lot of transactions but your agents know this is a recurrent issue, therefore build a list of success stories please and share it as, I every new Deel's joiner would appreciate a small intro with the info they can count in with. Also in benefit to educate your public, can gain more trust and long term clients. Thanks for reading :) Pretty cool team!
Response from Deel
Hi Alex,
Thanks so much for your feedback! We're glad to hear you're enjoying the app, especially the features and customer service. We appreciate your understanding of the small glitches — we'll continue working to improve! 😄
Regarding data security, we follow industry-standard protocols to protect sensitive information, and I’ll pass along your request for more specific details on our security measures.
We’re also aware of the transaction issues in Costa Rica and are working on creating a list of success stories and resources for new users. Great idea to share this with the community — we’ll look into it!
Thanks again for the support and kind words about the app. We’re committed to building a secure, trusted platform for users like you.
Best,
Deel Team
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Simplifies International Payment Management
Overall, Deel has made the entire process of receiving my payments much simpler and stress-free.
Pros
What I like best about Deel is the simplicity and efficiency with which they manage international payments. I don't have to worry about complicated issues like contracts or tax regulations. Every month I receive my money promptly and in the way I prefer.
Cons
The only thing that could be improved is the variety of integrations with other tools I use in my daily work.
Response from Deel
Hi there,
We truly appreciate your review in Capterra as we strive for excellence. We want to improve your experience and make it exceptional. Your opinion matters a lot to us, and we'd love the opportunity to address any concerns you might have.
Please feel free to schedule a 15-minute call with one of our experts at https://cal.com/team/deel-support-team/reviews-complaints-g2. This will help us improve your so-far good experience and make it perfect next time.
We're here to listen and ensure your experience is nothing short of perfect!
Best,
Deel
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall Experience with Deel
My overall experience with Deel as an international user has been positive. The company that paid me was able to manage everything easily through the platform, which made the entire process seamless. I also appreciated that I could request days off through the platform, and it took my location into account for holidays, making it convenient to manage my time.
Pros
What I liked most about Deel was its transparency and intuitive interface. As an international user, receiving payments through the platform was straightforward, making it easy to manage my transactions. Overall, it provided a seamless experience for handling international payments.
Cons
What I liked least about Deel was the time it took to transfer money. While the platform was generally user-friendly and transparent, the delays in receiving funds could be frustrating at times.
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Seamless Payment Experience with Deel
My overall experience with Deel as a contractor has been excellent. The platform makes managing my payments simple, with automatic currency conversion from USD to Philippine pesos, so I don’t have to worry about exchange rates. The automated invoicing and payment tracking features save me time and ensure everything is handled efficiently. I also find the platform easy to use, whether checking my payment status or updating my details. Overall, it has been a smooth and hassle-free experience.
Pros
What I like most about Deel as a contractor is how smoothly it handles payments from USD to Philippine pesos. The platform ensures that currency conversion is seamless, so I don’t have to worry about exchange rates. The automated workflows take care of invoicing and tracking payments efficiently, allowing me to focus on my work. Additionally, the user-friendly interface makes it easy to navigate, whether checking payment statuses or updating my account details, saving me a lot of time.
Cons
I don’t have any major dislikes about Deel. The platform has worked smoothly for my needs as a contractor, and I haven’t encountered any significant issues so far.
Response from Deel
Hi,
Thank you for your glowing review! We're thrilled to hear that you loved using Deel. We're constantly working to improve our service and hope to exceed your expectations in the future.
The Deel Team.
- Industry: Writing & Editing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Most effective platform for managing payments
My experience with deel has been wonderful. I have been using deel for last 2-3 years and I must say that this particular platform is a game changer.
Pros
Easy of usage. Deel platform is extremely user friendly and also provide advance money feature that makes it more attractive for users.
Cons
Nothing. Everything is good. Deel platform provides multiple services and helps users and employers in managing important activities
Response from Deel
Hi there,
Thank you for your positive review! We're thrilled to hear that you had a great experience with Deel! Your feedback means a lot to us and we look forward to assisting you again soon!
Best,
Deel Team
- Industry: Machinery
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
My Honest Review: DEEL
Pros
Deel really helps me with getting paid from clients around the world and dealing with all the legal stuff. They handle the local laws and taxes, so I don't have to stress about that. I can choose how I want to get paid, like through bank transfer or PayPal, and I always get my money on time thanks to their automated payments. Their contracts are straightforward, the pricing is clear with no surprises, and they have 24/7 support if I ever need help. Deel makes my work life a lot simpler, so I can focus on my projects without worrying about payments.
Cons
Customer support can be slow at times, and payments occasionally get delayed. It doesn’t work in all countries or with all currencies, which can be limiting for me. International bank transfers take 3-5 business days to process, which is a big disappointment for me.
Response from Deel
Thanks for the honest review! We're happy Deel simplifies your payments & legalities. We hear you on support speed & occasional delays - we're working on improvements. Deel isn't everywhere yet, but we're expanding!
- Industry: Writing & Editing
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Excellent Software, Room for Some Improvements
Overall, my experience has been very positive. The software has played a significant role in keeping our business organized and efficient. Despite minor drawbacks, its strengths have made our work much easier. If the speed is improved and more features are added to the mobile app, this could become a perfect software solution. I would definitely recommend it to businesses looking for a powerful and easy-to-use solution.
Pros
The biggest strength of this software is its user-friendly interface. It’s incredibly easy to use, even for non-technical users. In particular, its reporting and analytical tools are very useful, providing deep insights into our business performance. Its customization options and various third-party integrations also make it an outstanding choice.
Cons
Although the software is excellent, there’s a need for improvement in its speed. It can be a bit slow when working with large datasets, which can impact productivity. Additionally, the mobile app lacks some features that are available in the desktop version, which can be inconvenient for users who prefer to work on the go.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Deel is swift, friendly and super easy to use.
I am living in India and working with US company. Through Deel I can have my payment made through DEEL with no hassle.
Pros
I had an effortless and straight onboarding experience. HR and Payroll management is super smooth.
Cons
At moment i do not have anything negative to say.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Amazing experience!
For a Brazilian working for a US company, this means I benefit from seamless and timely payments, legally compliant contracts, and potential access to benefits like health insurance, all while the company avoids the administrative burden and legal pitfalls of managing international employment.
Pros
Deel stands out for its user-friendly platform that simplifies global hiring, onboarding, and payment processes while ensuring compliance with local labor laws and tax regulations. It automates payments in multiple currencies, offers customizable contract templates, manages benefits like health insurance, and provides robust security for data protection. With responsive customer support, Deel effectively reduces the administrative burden of managing a global workforce, making it an attractive choice for companies expanding their remote teams.
Cons
Nothing, it is very good! I had a problem with a payment and they were very quick to solve it!
Response from Deel
Hi Leonardo,
Thank you for taking the time to leave a positive review! We're delighted to hear that you enjoyed communicating with our Support team!
Regards,
The Deel Team.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Deel Review
Good tool and usability. Innovators when creating new customer experiences.
Pros
Ease of sending money to different countries
Cons
You can improve payment time with what the supplier does.
The advisors only serve in English
Response from Deel
Dear Ligia
Thank you for taking the time to share your feedback Capterra! We're grateful for your review.
We have seen and appreciate your review but want to get even better. What can we do to reach an ideal score? Please schedule a quick call with us at https://cal.com/team/deel-support-team/reviews-complaints-g2 so we can personally ensure your experience is nothing short of perfect.
We'd love to turn your great experience into a perfect one by addressing any concerns you might have.
Appreciatively,
Deel
- Industry: Legal Services
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
I recommend deel
I'm totally satisfied. The security, and friendly system save me time to look for any document payment or the tools that it has help me with taxes. Super easy!
Pros
Easy and friendly system. And the client support staff responds arte quick and assertive.
Cons
When the bank transfer is done it doesn't say exactly the fee charged to transfer the amount. It provides a range but no the exact amount.
Response from Deel
Hi Adonis,
Thank you for your feedback! We’re glad to hear you find the system easy to use and that our support team has been helpful. We also appreciate your comment about the bank transfer fees and will look into providing more precise fee details in the future. It’s great to know that Deel has helped save you time with document management and taxes. We're thrilled you're satisfied with the platform!
Best,
Deel Team
- Industry: Human Resources
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Amazing platform
Simple and easy, it has option to include MFA to ensure a good level of security and easy to integrate with other banks account.
Pros
Amazing platform to use when you need to create contracts to work abroad.
It is easy to use and display all relevant informations that you must have when you have a work contract.
Cons
I'd like Deel to include inside, their own plaform with reduced fees, just to avoid a third party global accounts, necessary to reduce fees. Why not a full fledge app and what if this app offered better options to avoid fees altogether?
Response from Deel
Hi Matheus,
Thank you so much for your valuable feedback! We’re thrilled to hear that you find our platform easy to use and appreciate the level of detail it provides for managing work contracts abroad.
We also understand your concern about third-party fees. We’re constantly working to enhance our platform, and we’ve taken note of your suggestion for a fully integrated solution with reduced fees. While we currently partner with global accounts providers to offer flexibility, we’re always exploring new ways to improve our services and reduce costs for our users.
We’re glad to hear that you appreciate the multi-factor authentication (MFA) option and the ease of bank account integration. Security and seamless user experience are always top priorities for us.
Thanks again for sharing your insights, and we look forward to continuing to improve Deel to meet your needs!
Best,
Deel Team
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Transformative Solution for Global Workforce Management
Deel has significantly simplified the way we manage our international workforce. By bringing payroll, HR, compliance, and performance management into a single platform, it has streamlined our processes, reduced administrative burdens, and ensured compliance across the board. Despite a few areas for improvement, Deel is an exceptional tool that I highly recommend to any business with a global presence. It's a worthwhile investment that will undoubtedly enhance your workforce management capabilities.
Pros
Deel combines payroll, HR, performance management, and compliance into a single, cohesive platform. This integration is a game-changer, allowing us to manage all aspects of our workforce from one place. The convenience of not having to switch between multiple tools cannot be overstated.
Cons
Some customization options, particularly in the area of workflow automation and report generation, are limited. More flexibility in these areas would greatly improve the user experience and allow for a more tailored approach to workforce management.
Response from Deel
Thank you so much for sharing your feedback with Deel!
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Deel - Efficient and User-friendly
I recommend Deel because it's efficient and user-friendly. It helps businesses stay compliant with local labor laws across multiple countries.
The platform supports multiple languages and currencies, making it accessible for global users. Additionally, it supports different types of workers—full-time employees, freelancers, and contractors making it easier for businesses to work with diverse talent pools. It benefits me as it eliminates the hassle of dealing with multiple payroll systems, exchange rates, and payment delays.
Pros
The platform supports multiple languages and currencies, making it accessible for global users. Additionally, it supports different types of workers—full-time employees, freelancers, and contractors making it easier for businesses to work with diverse talent pools.
Cons
None so far as it is valuable tool for global teams.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Global Coverage And Automation of Payroll and HR
Pros
Global Coverage: Deel supports payroll management across multiple countries, which is crucial for companies with international teams. This capability ensures compliance with local labor laws and regulations, making it easier to manage payroll regardless of geographic location.
Automation: Deel automates many aspects of payroll processing, reducing manual work and potential errors. This includes calculating taxes, generating payslips, and ensuring timely payments to employees
Cons
Deel integrates smoothly with other HR tools and systems, streamlining the overall HR and payroll processes within an organization
Response from Deel
Hi there,
Thank you for your glowing review! We're delighted to hear that you enjoyed using Deel and that you found our platform easy and convenient to use. Your feedback means a lot to us!
Best,
Deel Team