User Reviews Overview
About ModMed
ModMed, also known as Modernizing Medicine, provides specialty-specific Electronic Health Record (EHR) systems and solutions. ModMed offers intuitive software solutions for various medical specialties such as Dermatology,...
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- Used Daily for 2+ years
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Review Source
An EMR that puts the physician and patient first
Pros
Specialty-specific EMR built that is easy to use and intuitive. Assists with proper ICD-10 coding and use of modifiers. Additional modules for Pathology, Practice Management/Billing, Telemedicine, and MIPS reporting are available as integrated features. A proactive and responsive company that takes provider issues and input seriously.
Cons
The system is designed around an optimal workflow. As with any EMR, office workflows will need to be updated in order to align with the system's capabilities.
Response from Modernizing Medicine
Tom, thank you for taking the time to share your review and for your continued support! -Alex B., Marketing
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Mod Med for small office
Pros
5 years ago, the ipad based methods of creating documentation were cutting edge. Little advancement since. Integration with other software programs.
responsiveness to suggestions to change software.
Cons
Practice management module never worked well for financial integration. Increasingly cumbersome with some errors in coding notes and services. Not very customizable.
Alternatives Considered
Nextech EHR & PMReasons for Choosing ModMed
prior EMR was much worse in documentation of notes.Switched From
eClinicalWorksReasons for Switching to ModMed
Startup costs. Monthly costs.Both were better. Ease of migration of old data. Visual diagrams.Response from Modernizing Medicine
We value your feedback, Wesley! Thank you for taking the time to leave us a review.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Customer Service Falls off a Cliff
With regards to the system itself, we have no issues. The features are amazing and they listen to requests for updates. It's when you have a question or concern that needs an answer that you can wait months for it (not exaggerating).
Pros
Features and updates. They listen to their customers about what can make the system better.
Cons
Customer service is the worst I've ever experienced. Even with our inferior previous EMR they would resolve customer concerns within a week. A simple question of whether we can get collections letters sent through our clearinghouse because we have ModMed BOOST has already been about a month with no response. Case: [sensitive content hidden]. This is unfortunately not a first time this has happened. It has been a reoccurring problem.
Reasons for Choosing ModMed
Sunsetting of the product forced us to make a switch.Switched From
myCare IntegrityReasons for Switching to ModMed
It was better customized to ophthalmology and patient care.Response from Modernizing Medicine
We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention.
Top ModMed Alternatives
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Splendid experience
Pros
It's so user friendly. I am able to get what I need easily.
Cons
I am unable to click on a path report and print it like I can the medical records. I have to view the path report and then print it.
Response from Modernizing Medicine
We're so happy you're enjoying Tina; thank you for sharing.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Expensive but worth it
So far so good and our staff has gotten to its functionality.
Pros
The functionality of the system is way better than our older system and is made specifically for my speciality.
Cons
The hard part is all the training and the time to do it all which takes away from patient care. It's not the most economical system in terms of pricing.
Response from Modernizing Medicine
We value your feedback, Hai-En! Thank you for taking the time to leave us a review.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
EMA saves time and makes money
Pros
The intuitiveness of documentation for providers allows them to not spend as much time on the burdensome of documentation. This allows providers to focus on patient-care instead of administrative work.
Cons
Sometimes, the rigidness of ModMed requires us to change our workflows instead of changing ModMed to integrate into our workflows.
Reasons for Choosing ModMed
Allscripts was not designed for dermatologists and was an antiquated system.Switched From
Veradigm EHRResponse from Modernizing Medicine
We value your feedback, Trent! Thank you for taking the time to leave us a review.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Limits to customization
Limits to customizability and limited training training are problematic.
Pros
Specialty specific but with insufficient specialty information.
Cons
Lack of sufficient user customization. An ICD10 code often is used for more than one diagnosis. There are many common diagnoses that do not exist in the ModMed system and cannot be added by the user. ModMed tells us to use an ICD code that may include such diagnoses but the problem is that the specific diagnosis is not carried through the note documentation.
Response from Modernizing Medicine
We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Worst EMR I have ever used
Horrible. If I go to a practice and this is their EMR I am quitting.
Pros
When the system works it is very intuitive and can make charting easy. HOWEVER, it crashes at least once per week and leaves our practice crippled as we lose all the patient's information and reasons for the visit.
Cons
Customer service is non-existent. As I mentioned above the software crashes multiple times per month and you are unable to see anything about the patient (last exam, reason for visit, previous appointments, diagnostic imaging). If you try and call or email you get directed to either an answering service that does not return calls or an email chain that says someone will be in contact soon. This is by far the worst EMR I have ever used.
Response from Modernizing Medicine
Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Why would you use anything else??
Pros
It is user friendly. You CANNOT mess it up. Everything is fixable. It is excellent for teaching. You can pick up EMA so quickly. It is extremely easy to navigate and set preferences. I took this job because I didn't want to use any other EMR system. It is definitely my favorite.
Cons
When you block a schedule it throws you back to todays date.
Response from Modernizing Medicine
We're so happy you're enjoying Jennie; thank you for sharing.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
do your research.
Pros
easy to document HPI with quick text. creates taste for orders.
Cons
customer support. no surgical op report available at the time of purchase. everything had to be customized. very little provided from purchase date.
Response from Modernizing Medicine
Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Prism Clinical Manager
I am overall happy and usually a super user for any dermatology office I work at.
Pros
I have been a big part of the inventory process and with the videos and step by step instructions I was able to implement and teach the staff how to use.
Cons
Some features like the cosmetics need to be more customizable.
Alternatives Considered
NextGen Office- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
EMA is the best ophthalmology EHR available.
Our experience has been so excellent with both the EHR product itself as well as the Modernizing Medicine team that we have since adapted their practice management software as well. While using another practice management company we were able to directly contrast the customer support between the two companies...and there was no comparison. From implementation to troubleshooting, the support from Modernizing Medicine is far superior to anyone we have come across. The support team is reason enough to choose EMA over its competitors. Fortunately they also have a superior product to go with a great support team.
If you are considering an ophth EHR do not hesitate to go with Modernizing Medicine. You will not be disappointed. I have no financial incentive or other alternative motivation to promote this product. They have exceeded my expectations from the very beginning and I just really love this EHR!
Pros
The intuitive interface makes documentation far easier than any of the other systems we tested before choosing EMA. Even our more senior partners were able to adapt to this system coming from decades of paper charting only and without having to employ scribes.
Cons
We are ‘dead in the water’ on the very rare occasion that we loose internet connectivity. Currently there is no way to access prior patient records or testing since it is all stored on a cloud server. In 4 years of using this system we have only had this happen 2 or 3 times for a period of 1 hour to half a day. This has never been a problem with the EHR system itself but was either our internet service provider or once when there was an ‘attack’ on the amazon server system. Reverting back to paper at those times was a great way for us to realize how much we preferred documenting in EMA rather than paper!
Response from Modernizing Medicine
Good morning Dr. Niemi - Wow, thank you! We very much appreciate you taking the time to share your valuable feedback with us and others considering our software. Thank you from the entire Modernizing Medicine team! -Holly A., Clinical Solutions Manager
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
EMA-Ophthalmology is well-designed for the specialty. It has great functionality & is user...
EMA-Ophthalmology is a great system and saves trees. Patients are impressed with not having to fill out paperwork, since our technicians update their medical history and current medications while they are dilating. We like not having to store paper records or maintain an expensive server.
Pros
The ModMed customer support is very responsive and professional. EMA's cloud-based design and integration with our practice management system has allowed our practice to be virtually paper-free. It took a bit of effort to get protocols set up to streamline our visit notes, but now it is a big time saver. The e-prescribing function and new office flow features are great.
We use the EMA app for iPads primarily, but the web version is also easy to use. I recently attended their annual conference and was thoroughly impressed with the company's sincere interest in user feedback to constantly improve their product.
Cons
There was one time (once in two years) when the system was unavailable for a couple of hours, but we used the "Paper EMA" sheets you can download and print as a back-up until it was restored. The only other negative we have noticed is that it is difficult for the system to bill corneal topography with the correct codes.
Response from Modernizing Medicine
Hi Maria - Thank you so much for taking the time to share your positive feedback about EMA with us and others. As always, if there's anything our team can assist with please do let us know. Take care! -Alex B. in Marketing
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Very happy otolaryngology practice!
Mod Med was on our short list of four vendors for evaluation. Two were specialty specific, two were general. 1.5 years into our installation, we are SO GLAD that we selected this system and strategic vendor partner.
Pros
Doctors love the iPad device. We absorbed staff attrition because of system efficiencies, now doing the same clinical work with less staff. Practice Management has been a pleasant surprise. We now collect 10% better than with our previous system because of integrated clearing house and point-of-sale merchant services devices.
Cons
Mod Med is a dynamic company and constantly updating the products. We love that! The frequent updates requires you to keep up with release notes (we don't mind this) and sometimes a new release breaks old features (we don't appreciate this). There's still room for better alpha/beta testing. Additionally, Mod Med needs to enhance ancillary service features (audiology, allergy). We know those changes are on the road map, but we need them.
Response from Modernizing Medicine
Good morning Barry - Thank you so much for taking the time to share such a detailed review with us and other considering our ENT EHR system. - Holly A., Clinical Solutions Manager
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Disappointment in EMR with terrible billing capacity.
Have had 5 different people for our practice Revenue collection cycle over the past two years and have continued to never meet the expectations promised. The EHR part is good but Revenue cycle management is really something to not get involved. No one follows through with tasks and a new person gets assigned for accounts every 3-5 months.
Pros
Easy software to use with templates like most EHR, I liked the ease in modifying notes and the IPAD features.
Cons
The EMR and EHR connectivity with their Billing is horrible.
Response from Modernizing Medicine
Hi Dr. Zahir - We appreciate your transparent feedback. I understand that you have been able to meet directly with some of our leadership to help identify the challenges and issues you have expressed and are currently working together to improve the situation. - Angela, VP of RCM Operations
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best Dermatology EMR
I bought a small dermatology practice and converted a paper practice to EMR- best decision I made because I am efficient, compliant, and can deliver great patient care.
Pros
Best dermatology EMR out there, very streamlined and easy to use. I am incredibly happy with my choice because it gives me efficiency, and it has very nice built in capabilities for dermatology. There is also analytics built into it which help you run all kinds of reports including CPT code, diagnosis, referring doctor, patient reports and many others. There is also a practice management system that fully integrates with the EMR so you can have all in one and no need for another. I personally use Kareo which integrates quite well with it. Great support team when you need them.
Cons
It is more costly than other EMRs but you get what you pay for- I would rather pay more for a better product.
Response from Modernizing Medicine
Hello! We greatly appreciate you taking the time to share your honest feedback with us and those considering our EHR, EMA. We're thrilled to hear you have been happy with your decision.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Finally a specialty EMR done right!
Overall excellent software. It might cost more than some of the others but I believe it is worth it and should allow you to see more patients, therefore bring more money in, in the end. I came from working in a derm office using this platform and am now in Plastics and am desperately trying to convert my new practice to EMA Plastics.
Pros
They clearly listen to providers and are constantly making changes to improve their system. It comes with built in counseling, patient education, diagnosis codes, it codes all your office visits/procedures for you, keeps track of global periods, allows before and after image comparison (which is huge for stubborn acne teens), it is user friendly, works across desktops, ipads, iphones, the through the use of protocols, it can make charting go extremely fast!
Cons
There is always room for improvement but overall I can't really say anything that stands out for negatives. It would be nice if some of the standardized features like patient history, patient portal had some customizable features or the ability to rearrange topics for personal workflow, but it's nothing major.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Mod Med transition
Pros
The accuracy of reporting and ease of use
Cons
Relatient confirmation system was not offering enough resources for our practice.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
ModMed Review
Pros
The quick integration was great. User friendly
Cons
In general, few cons. Reports could be improved for specific requirements.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
EMR for Derm
I am able to document my interactions with dermatology patients who usually have multiple Chief Complaints and multiple procedures quickly and efficiently
Pros
Very user friendly and easy to document lesions and their treatment
Cons
Fairly expensive and ongoing support is not cheap
Response from Modernizing Medicine
Hi Dr. Feldman - Thank you so very much for taking the time to share your feedback with others considering our EHR system. Glad to have you and ClearlyDerm as part of the Modernizing Medicine family! - Holly A., Clinical Solutions Manager
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
EMA vs eCW
Pros
Otolaryngology module specific to our practice is well designed and as changes were needed, they were done in a timely manner
Cons
Initially, the PM side of the software was not as good as our prior system, but over time, the updates and changes have improved it greatly
Response from Modernizing Medicine
Hi Dr. Goodell - Glad you and your practice have benefitted from our EHR and PM system. We greatly appreciate you sharing your feedback! -Holly A., Clinical Solutions Manager
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
EMA GREAT, PM SIDE NOT GREAT
Pros
I like the EMA side of Modernizing Medicine; Super convenient and easy to use.
Cons
The practice management side has a long ways to go. It is not easy to reverse things in billing ledger, hard to reconcile, and the reports are not easy to run and sort.
Response from Modernizing Medicine
Hi Gabby - We very much appreciate you taking the time to share your feedback about EMA and Practice Management (PM). I have shared your notes about PM with our internal team here for review as well. -Holly A., Clinical Solutions Manager
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best for ophthalmology
Excellent support
Pros
Friendly for non scribe practices. Dual platorm, ipad and web.
Cons
No significant issues. Very happy with program.
Response from Modernizing Medicine
Hi Dr. Malouf - Thank you so much for taking the time to share your feedback with us and those considering our ophthalmology EHR. - Holly A., Clinical Solutions Manager
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Love EMA!
great photos
MIPS
Pros
I like ease of use and ability to customize
Cons
I don't like fees for outbound faxing - so I just fax less
Response from Modernizing Medicine
Thank you so much Dr. Christman for sharing your positive feedback with us and others considering our dermatology EHR, EMA. -Holly A., Clinical Solutions Manager
- Industry: Medical Practice
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Review Source
EMA as a great tool for a multi-location dermatology group.
Pros
EMA provides a very thorough set of tools with which to chart and track patient visits for Dermatology. It is visually pleasing, robust, easy to teach, and easy to navigate for Doctors and Staff alike. We have found that the software is able to document both routine and unusual visits with similar ease. Great features like "stickiness" make routine tasks increasingly simpler overtime.
As a company, EMA offers better than average support for routine problems, usually striving to fix issues quickly after being notified.
The software is robust and seldom has availability or speed problems.
Constant updates demonstrate Modernizing Medicine's commitment to keeping the software relevant and current, as well as increasing its functionality.
Overall, it has been a great tool to support our Medical staff in treating and managing patients.
We spent extra time and money to link EMA to our LIS and to our PM systems, and that has provided both great efficiency and higher quality data consistency (meaning less mistakes).
Cons
Because the software is web-based and centralized, it is not always suitable to unique needs or special requests of any specific practice. That said, most of our needs have been addressed within the software.