PitneyShip Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About PitneyShip

PitneyShip is a shipping platform that helps small businesses streamline shipment and delivery tracking operations. It enables employees to access discounted shipping rates from multiple shipping and courier services including...

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Feature ratings

Value for Money
4.4
Features
4.4
Ease of Use
4.4
Customer Support
4

Browse PitneyShip Reviews

89 of 89 reviews
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Verified Reviewer
  • Industry: Higher Education
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/06/2021

Pre SendPro Online Experience

Pros

Prior to signing up to SendPro, I was using another product which continually failed and left me unable to post shipping on a daily basis which is important to my company. A couple of features that I would like folks to be aware of with SendPro 1. No need to save new entries to address book, SendPro is smart enough to add entries of new recipients to your address book. 2. I was able to import all my previous addresses from my previous vendor, and SendPro was able to do a data comparison to allow me to delete multiple duplicate entries what were brought over YAY! 3. Additionally I can create a batch of postage, printing later so I don't need to print with every order and stop fulfilling the orders. 4. Address completion and verification - with smart lookup technology I can have SendPro complete my addresses based on street number and name - SendPro will match city, state and zip AND if I currently have an address in the database incorrectly will offer to automatically correct it and update it.

Cons

Latest upgrade requires running on Chrome, not a first choice as a Mac user and I would prefer to be able to use Firefox.

Response from Pitney Bowes

Thanks for the glowing review. We really appreciate you taking the time to share your experience with us. We're lucky to have customers like you.

Replied 07/07/2021
Addison
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 08/04/2024

Quality Product for All-in-One Shipping

If your office produces enough in-house mail to require an efficient postage or shipping solution but not worry about a piece of postage machinery, PSP is your way to go. It is a more cost-efficient solution than a postage machine.

Pros

The software is easy to set up and use, making it a more suitable option for among various staff and office locations. The transparency of shipping options, requirements, and costs has made it simple to use the best service for a given mail piece.

Cons

I am a promoter of the software in full, and recommend it heavily. I do not see any cons to cause us to seek other options rather than provide recommendation for enhancement. PB has been receptive and responsive to feedback for PSP.

Response from Pitney Bowes

Thanks for all of your great feedback, Addison. We're thrilled to hear that are you such a strong advocate of PitneyShip and that it has been instrumental in enhancing your shipping processes across your staff and locations. We're also glad to know that you've found the product to be so transparent and simple, which supports our efforts in creating a user-friendly and reliable shipping solution.
Once again, thank you for taking the time to share your experience and insights. We look forward to continuing to serve you and your office with excellence.

Replied 17/04/2024
T Todd
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
1

1
Reviewed on 28/10/2024

Highly Aggetated

Down right shitty. Highly unprofessional to try and shake down a loyal customer for more money on a fake required upgrade.

Pros

Equipment did not always work properly. Had to constantly tinker with it.

Cons

Pitney Bowes employee called me up and said I had to upgrade my folder/inserter then tried to raise my payment up almost $400 more. Apparently the lease is not up until end of 2025. When they wanted to go up I sought out other options. Now they want me to pay an early termination fee. This will not happen without a judge being involved.

Top PitneyShip Alternatives

Eric
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
N/A

5
Reviewed on 27/03/2024

PitneyShip is Great but lack of printing return shipping label option.

Overall is great but still lack of some functions.

Pros

Compare all the carriers at one place. That's great.

Cons

lack of printing return shipping label option. Can't setup fedex account via PitneyShip.

Response from Pitney Bowes

Thanks for taking the time to share your feedback, Eric. We're thrilled to hear that you find our platform beneficial for comparing all carriers in a single place. Regarding your feedback around return shipping labels, we’re pleased to inform you that PitneyShip does support the creation of return labels. You can view this support article to learn more about the process: https://www.pitneybowes.com/us/support/article/000083230/creating-a-return-label-in-pitneyship-pro.html.
Additionally, if you are subscribed to one of our multi-carrier plans, you have full access to FedEx rates, along with rates from other major carriers. To add FedEx as a carrier, go to Settings, Carriers, +Add Carrier, and select FedEx.

Replied 02/04/2024
VICTOR
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/06/2024

Pitney Shipping Survey

Pros

Ease of generating shipping labels. Discount on postage and shipping

Cons

Sometimes, customer service is not always available

Response from Pitney Bowes

Thanks for the PitneyShip review, Victor. We're glad to know that the label creation process has been so easy and that you've enjoyed the shipping and postage discounts. We hear you on your feedback regarding customer service and will forward that on to the team for their awareness.
Regarding FedEx, if you have a multi-carrier plan you can use this support article link to learn how to properly set that up in Pitney. If you have additional questions, please don't hesitate to reach out to our support team.
Thanks again for your feedback.

https://www.pitneybowes.com/us/support/article/000084458/setting-up-a-fedex-account-in-pitneyship-pro.html

Replied 19/06/2024
Theresa
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/06/2024

Very User Friendly

Very happy with the service. I will recommend to any who needs to use this service.

Pros

I love using PitneyShip - it saves our customer's money on products purchased. Its very easy to use. Set up and use is a breeze. I have been shipping for many years and find the service had us users in mind.

Cons

I wish I didn't have to enter my email address in every order but that is the only con.

Alternatives Considered

FedEx Ship Manager

Reasons for Switching to PitneyShip

It was presented to us so we tried it and are very happy.

Response from Pitney Bowes

We appreciate you leaving a review, Theresa. We're thrilled to hear that you love Pitneyship for the savings, ease of use, and that we always keep the end user in mind. We'll take your feedback regarding entering your email address for every order to our product team for review, since we hope to make PitneyShip as user-friendly and streamlined as we can.
Thank you again for your recommendation and amazing review.

Replied 19/06/2024
edward
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 29/03/2024

shipping review

Pros

the ability to populate the address field is very convenient

Cons

Some addresses do not show up in the address book as being verified addresses.

Response from Pitney Bowes

Thank you for leaving a review, Edward. We’re glad to hear that you find the address population feature so helpful and that you’ve found PitneyShip easy to use. We understand your concern that some addresses are not showing up as verified addresses, and we’ll forward that on to our product team for further investigation and improvement.

Replied 03/04/2024
Donna
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
3

5
Reviewed on 04/06/2024

Pitney Bowes Review/Comments

My experience with PirneyShip has been very satisfying

Pros

It is convenient in home solution; avoids lines at the Post Office and is slightly cheaper that USPS. I like the fact that you are reimbursed if you get the postage wrong.

Cons

At times it is difficult to update software which seems to be quite often since it is now an online version. I liked the other way.

Response from Pitney Bowes

Thank you for your feedback, Donna. We're glad to hear that you find our solution convenient and cost-effective, and that you appreciate the reimbursement feature for incorrect postage. Your positive feedback about your overall experience is greatly appreciated.
We apologize for any difficulties you've encountered with software updates. We understand that frequent updates can be challenging, and we are continually working to improve this process to ensure a smoother experience for our users.
Thank you for your review and for choosing PitneyShip.

Replied 19/06/2024
BILL
  • Industry: Civil Engineering
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/06/2024

DISCOUNTED RATES AND EASY TO UTILIZE

Fast, reliable and discounted shipping costs

Pros

monthly membership fee, set-up, labels and shipping history

Cons

cost of the custom label printer if needed

Response from Pitney Bowes

Thank you for leaving a great review, Bill. We're pleased to hear that you appreciate the pricing structure, set-up, and shipping history features; as well as its speed and reliability.
In regards to the cost of our label printer, we strive to provide cost-effective solutions that are competitively priced and will keep your feedback in mind as we work on improving our offerings. If you have further questions, please be sure to contact our support team.
Thank you again for your positive feedback.

Replied 19/06/2024
Tim
  • Industry: Printing
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/06/2024

Pitney Ship is the Best!

Very satisfied! I recommend to all my customers and vendors

Pros

Accuracy and Pricing. I have tried them all!

Cons

Have not found a way to print multiple identical labels

Response from Pitney Bowes

Thank you for the review, Tim. We're so glad you've found PitneyShip to be so reliable, accurate, and cost-efficient. We love that you're confident enough to recommend it as a shipping software to others. You should be able to print a label as many times as you want, but once one is scanned, all other labels will become void. If you're still experiencing this issue, please don't hesitate to respond and we'll escalate as soon as possible for a resolution.
Thanks again for shipping with PitneyShip.

Replied 21/06/2024
Kathi
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 07/07/2021

Very Good Time and Cost Savings

HUGE savings on first class shipments because our items tend to be small and relatively lightweight. USPS.com (Click N Ship) software has multiple problems and breakdowns when generating labels. The savings realized in wasted employee time is wonderful for US shipments. Indeed, I would rate SendPro Online 5/5 in all categories for U.S. shipments except that USPS is still responsible for tracking and accurate delivery. Due to USPS system failures, it is too easy to "blame" SendPro Online for problems that have nothing to do with SendPro Online.

Pros

Easy to Use, Easy to get up and running. Highly competitive pricing vs Click and Ship with USPS. STELLAR software compared to USPS Click N Ship

Cons

The date search feature is cumbersome. Lost international shipments means USPS denies all claims for lost/misdirected USPS shipments. No proof of label generated on international USPS shipments unless you set up a massive pdf file system for all labels. Guaranteed USPS denial of lost international claims since labels not generated though USPS.com

Something changed in the most recent software update. Saved address and new address entries we blamed on our computer system and computers was not eliminated with faster transmissions and all new computers which we implemented after switching to SendPro Online

3 different account types and terminology was VERY confusing and easily misunderstood. Entirely too many calls to customer service trying to understand unclear names of 3 account types. After 6 months, finally reached a representative who delineated terminology and account types associated with need for only 1 account.

allison
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/06/2021

Great Value and Easy to Use!

My overall experience has been really positive. I used SendPro at my previous employer and implemented it immediately when I started with this firm.

Pros

SendPro is incredibly easy to use and a great value.

Cons

I do wish that I could edit a label without requesting a refund when a client changes where they would like their package sent.

Response from Pitney Bowes

Thanks for the glowing review Allison! We really appreciate you taking the time to share your experience with us. We're lucky to have customers like you.

Replied 23/06/2021
Joanne
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 01/07/2021

Easy to use and saves on shipping costs

Overall, our experience with SendPro Online has been a positive one and saved us money on our shipping costs over using the USPS website.

Pros

The product is easy to use. Pricing is very good. We love that you can set up defaults for packages you send a lot of. We also like the delivery refund guarantee you offered last December.

Cons

We find it a bit annoying that the emails you send to us about a particular shipment only contain the street address and not the whole address.

Response from Pitney Bowes

Thanks for taking the time to leave a review Joanne. I'll get your feedback to product management and see how we can do better to meet your expectations.

Replied 07/07/2021
Peggy
  • Industry: Pharmaceuticals
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 04/06/2024

Pitney Ship review

Pros

quick and easy online shipping, easy to track

Cons

estimating the weight for packages not easy

Response from Pitney Bowes

Thanks for leaving a review, Peggy. We're delighted to hear that you found the shipping and tracking of packages so easy with PitneyShip. Our goal is to simplify and streamline those processes for our users.
Regarding estimating the weight of your packages, we understand that difficulty and strive to make every aspect of our service more user-friendly. Please take a look at the below link for the PitneyShip Cube. It's our compact shipping label printer with a built in scale that connects seamlessly with your PitneyShip software, which is very beneficial if you've been struggling with package weights.
Thanks again, and please don't hesitate to reach out if you have any additional questions.

https://www.pitneybowes.com/us/shipping-and-mailing/pitneyship-cube-shipping-label-printer.html

Replied 18/06/2024
Morris
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/06/2021

Great Tool for My Small Business

I can more easily track when I send material to the taxing authorities or to the client. It really is a timesaver during the never ending tax seasons.

Pros

I like the fact that I can set up delivery templates, that I can export a database to the program and that it works well! You can arrange USPS pickup from within the program and that is a huge help!

Cons

I have not really experienced any disappointments with the program.

Response from Pitney Bowes

Thanks for an awesome review Morris. We're glad our product has been great for your business and appreciate your taking the time to share your feedback with us.

Replied 23/06/2021
Thomas
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
2

3
Reviewed on 30/06/2021

Great Model but too expensive and lacks compatibility

It was a great service while my company was getting started but without the compatibility with e-commerce sites it made shipping orders of new customers a lengthy process due to having to manually input shipping addresses. There are better services that cost less. This service is ideal for start up companies.

Pros

Loved the ease of use, ability to save contacts for quick shipments, line of credit options and prompt shipping notifications

Cons

The cost was too much compared to others since you have to pay for the service monthly. No compatibility with e-commerce sites which made shipping orders a major hassle. Software crashed at least once a month and if it was after standard business hours including weekends you had to wait until the next business day to talk with customer service or tech support. Wouldn’t recommend for companies that set same day or next day shipping expectations with customers.

Response from Pitney Bowes

Thanks for the honest review Thomas. I'll get your feedback to product management and see how we can do better to meet your expectations.

Replied 07/07/2021
James
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/06/2021

Perfect Small Business Shipping Solution

I just want postage available on demand and without a he cost penalty. SendPro is great service and actually saves money. I'm a fan.

Pros

Postage machines were expensive (there always seemed to be extra unexpected charges) and clunky. I did not enjoy my experiences with the old Pitney Bowes. Stamps.com is a decent online service but has fewer features and costs more. SendPro has worked smoothly and economically.

Cons

There were initial problems setting up, primarily because of legacy information from the days when we used a postage meter. The tech support was patient and got the job done, though. Merging the UPS feature was another hiccup but only because our zip code is registered to another town. (Once I quit trying to register using our actual city, the problem was solved.)

Response from Pitney Bowes

Thanks for the awesome review, James. Glad customer support was able to get you through that hiccup and that the product is saving you time and money.

Replied 07/07/2021
Heather
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/06/2021

Easy to use and has all the features you need!

Pros

It’s so easy to use and great for small businesses and individuals!

Cons

There isn’t anything I don’t like about Sendpro.

Response from Pitney Bowes

Thanks for the awesome review, Heather! We're happy to hear we hit the mark for you.

Replied 07/07/2021
Isis
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/03/2024

We Love Pitney Ship!

Pros

The ease of use of this platform is remarkable. We love using the presets for our more consistent shipment types.

Cons

The price fluctuation is disheartening, as we prefer consistent flat rates across all services.

Michelle
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/06/2024

Great services

I have used Pitney for many years. I have never needed to look else where for my shipping needs.

Pros

Fast and easy to use. If there is a problem
, customer service is great.

Cons

Wish prices were lower. But that is just inflation. They are lower then most for all the services they provide.

Response from Pitney Bowes

Thanks for leaving a review, Michelle. It's amazing to hear that PitneyShip has satisfied all of your shipping needs and expectations over the past several years. We strive to keep competitive pricing and you can always identify your savings by working with customer service. Please don't hesitate to reach out with any further questions or feedback.

Replied 20/06/2024
Katie
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 29/09/2020

Good Customer Service, Not My Favorite to use

SendPro is great when is functions properly. I get frustrated with the amount of updates the machines needs to run through.

Pros

SendPro's customer service is great. Every time I have an issue they are able to help me resolve it quickly and pleasantly.

Cons

Our machine tends to have a lot of updates and then it freezes not allowing me to use it. Every time I call customer service they are helpful and polite.

Naomi
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 22/06/2021

Office Review of Send Pro

Easy & convenient.

Pros

Printing postage from my computer printer, automatic rates with use of scale device.

Cons

Maintenance interruption during working hours.

Response from Pitney Bowes

Thanks for for the glowing remarks Naomi. We really appreciate you taking the time to share your experience with us.

Replied 24/06/2021
Ashley
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 08/04/2024

A good package solution

Pros

Managing postage and shipment for multiple locations in one central place has been positively effective.

Cons

There is a learning curve for the online system. Training is necessary as the platform is not very user friendly.

Response from Pitney Bowes

Thank you for leaving a review, Ashley. We're excited to know that centralizing postage and shipment management has been so beneficial for you.
We understand the importance of creating a user-friendly and intuitive system for our users - we'll send your feedback to our product team to review so we can continue improving our solution.

Replied 16/04/2024
Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
5
Customer Support
1

4
Reviewed on 09/08/2018

Hate the changes to SendPro. No longer “Free”

No longer pleased. Trying to push me into a subscription service that I pay for monthly. Customer supper has not been helpful. I have supplies that I can no longer use so I’m out of money on it and there was no forewarning before I purchased these. Disappointed.

Pros

At home printing of stamps on my QL700 saved many trips to the post office

Cons

Since changing to SendPro, I can no longer print stamps on the roll. If purchased several rolls of the die cut stamp rolls and now I can’t even use these...and customer support has no timeline on when this will be fixed. System now prompts me to “upgrade” to do what I’d previously been able to do for no extra fee.

JD
JD
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
1

3
Reviewed on 12/09/2018

Good Product, TERRIBLE Customer Service

I like their products and services but their customer service is atrocious and is the only reason I will be leaving them, quite frankly.

Pros

The software is beautiful, easy to use, and functions well. It makes sending packages easy

Cons

Two Words: Customer Service. Try calling them for anything and you'll either be on hold for 3 hours or be bounced around to 187 people.

89 reviews