User Reviews Overview
About ArcTitan Email Archiving
ArchTitan is a cloud-based email archiving solution designed to help businesses archive and retrieve emails from a centralized location. Key features include instant data encryption, retrievable archiving, data processing,...
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All ArcTitan Email Archiving Reviews Apply filters
- Industry: Chemicals
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Quick and easy Email archiving
We moved form Lotus notes email on premise and needed a way to have access to more mail more easily than in the Outlook 365 environment. We also needed to ensure every email was captured in a single searchable location.
Pros
It a real set and forget system It was easy to configure and setup. Once the new
Cons
It was not straight forward to assign different email accounts to other users. Also having to switch accounts to privieledged to do a full archive search could be a little better handled.
- Industry: Fine Art
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Would use TitanHQ again
It's been pretty much 'set it and forget it'. Setup was pretty easy, and wall led through the process. Searches work ok. Have not tried yet to upload older emails, but they provide an important facility.
Pros
It provides a complete solution for email archiving.
Cons
It can get a little complicated at times, but a necessary evil in dealing with the security requirements. Not particularly fast to work with.
Reasons for Choosing ArcTitan Email Archiving
Old software was outdated and had to be replaced.Reasons for Switching to ArcTitan Email Archiving
Support and price were leading factors, and needed to be in compliance.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Easy and does what it says
Pros
Setup is a bit complicated, but then when it's launched all is well.User interface needs to be more intuitive.
Cons
Setup was a hassle and needs to be simplified
Top ArcTitan Email Archiving Alternatives
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great Archiving Product
The support, service, and onboarding has all been fantastic
Pros
Great pricing structure, and much easier to implement for new clients than it used to be
Cons
Licenses are to be purchased in blocks of 25
Alternatives Considered
CarboniteReasons for Switching to ArcTitan Email Archiving
Much nicer user interface albeit slightly more expensive- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Good product with great support
Great, the onboarding and support was a pleasant surprise
Pros
It just works and the support is top notch!
Cons
The user interface could be nicer and more modern
Alternatives Considered
Dropsuite Email ArchivingReasons for Choosing ArcTitan Email Archiving
We were looking for a cloud solution and easier managementReasons for Switching to ArcTitan Email Archiving
TitanHQ was more focused on email and overall cheaper- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
ARC Titan for our Clients
I like the experience of administering the product for our client. I found it was enough to setup and police with policies that our clients needed.
Pros
Support are always there to help with any issues and there is a fantastic knowledge base area to find out what we need if we are ever stuck.
Cons
We've not really hit any issues with the product.
Alternatives Considered
Microsoft 365Reasons for Switching to ArcTitan Email Archiving
It was a 3rd party solution. 365 had the emails already. If something happened to Microsoft then it would all have been lost. If it is in 2 places then the data is better protected.- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
great product
great support staff. love the product. we tried to use in place archiving with O365 but it seemed to cause more headaches for end users. arctitan is very simple to use and you can retain emails forever, even after an employee leaves, at no additional cost as arctitan does not charge a license if there is no associated O365 license being used. thats a bonus!
Pros
very easy to use. much better search tool than Microsoft E-discovery when searching for emails.
once in place, users can safely delete, clean up their mailboxes knowing that ArcTitan has a permanent record for them to search.
Cons
the setup took a little longer than we liked.
Reasons for Choosing ArcTitan Email Archiving
other product was problematic for end users.Switched From
Microsoft 365Reasons for Switching to ArcTitan Email Archiving
barracuda was too expensive and Zix was built on older tech.- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
We are very happy with ArcTitan
Very good experience, it works "out of the box"
Pros
It's easy to use and setup and the mailbox reader work great to import current mailbox
Cons
The Outlook "Integration" is is difficult to mass deploy to users.
Alternatives Considered
Jatheon Archiving SuiteReasons for Choosing ArcTitan Email Archiving
Want to switch to Cloud solution with better search functionalityReasons for Switching to ArcTitan Email Archiving
The possibility to "be forgotten" delete mail in mail archive.- Industry: Warehousing
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Great solution to search corporate emails history
It has been very helpful to find support on specific questions for follow up. We make querys using our internal refences and get a full history of emails between us and our customers.
Pros
It's very easy to use and configure. Fast to retrieve information and easy to create customized querys.
Cons
Once I found an email that I need a copy, I can't forward it to another email.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
ArcTitan is a great automatic email archiving system
Overall it's been great, a good peace of mind knowing that our emails are archived and that we can access and restore them with ease
Pros
Very robust, automatic system, far easier than dealing with Outlook's .PST files, a set and forget email archiving system
Cons
There was some troubleshooting with setting up the system, I had to open up a few support tickets, and there are some features I'm not quite sure how they work.
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Email Archiving Made Easy
We had a need to put in place an email archive for regulatory requirements. ArcTitan made it easy by meeting our regulatory needs & offering a competitive price. Implementation was straight forward & support was on hand for any questions we had.
Pros
Email search is fast and easy with the multiple search options available. If I can't find it, it's not in the archive.
Cons
None that I can think of. The product just works to our requirements.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Great Archive Product
ArcTitan has worked well and serves the purpose for which it was intended. It works so seamlessly that I sometimes forget it is working in the background.
Pros
It is simple to setup. Begins archiving mail almost immediately. The fact that all activity is logged is also a nice feature. A user cannot just go and start looking at everyones email without that activity being logged for accountability. This could be a very important feature for some industries that need this kind of product.
Cons
It isn't immediately clear how to view archived emails. It took a little bit of direction from support to figure out how to use the archive, but after it was explained it was pretty easy to find what was needed.
- Industry: Building Materials
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great tool for email archiving
We have been using ArcTitan for 2 years now and we had no issues at all.
As described above, setup was quite easy and compared to other providers Titan itself is bit cheaper.
Highly recommended.
Pros
Very easy to setup, support is great and responsive, import is easy too.
Cons
none at the moment, no bugs, no glitches, great tool.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Solid Product that delivers Solid Results
Pros
The ease of deployment and integration with our on Prem Exchange environment made deployment and ongoing maintenance a breeze.
Cons
I only wish the Outlook addin was a bit more developed. Installing to a local workstation or laptop works great, but a large portion of our environment utilizes a RDS farm and the addin doesn't play particularly well there. It works, but requires a reactivation from time to time.
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Amazing time saver and easy past email access
We love Arch titan and have come to depend on it. Import all your Past PST archive files and you will never go back.
Pros
My sales staff and customer support department have become dependent on AtchTitan. When a contract dispute or service contract cant be found we have discovered it is 100 times faster to search for the email on the topic then to actually look through hundreds of folders.
It is also awesome when a customer says "We never said that" . i can rapidly find the message where they did say that.
Cons
The key word search is a single box. It would be nice to have a "Near" function or "Does not contain"
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Very powerfull product
Pros
Facility, powerfull, secure and the time to setup
Cons
Nothing cons for this product. The software work very good
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
An archive solution above the rest
Pros
- Cost
- Features and functionality
- Customer Support
- The array of on-boarding solutions
Cons
Nothing bad to say about ArcTitan. The UI is slightly dated, however I believe there is a new improved UI being released as I type this out.
- Industry: Mechanical or Industrial Engineering
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Good simple email archive
Pros
It just works, minimal set up for Office 365
Cons
Some users have difficulty finding emails, but they can always be found
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used for 6-12 months
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Review Source
Arctitan Initial Experience
Arctitan is providing us with the peace of mind of knowing that all company mails, without exception, are being captured and archived. This is all being done without any impact to mail performance and with an incredibly straight forward implementation.
Pros
The ease of use and peace of mind that Arctitan provides.
Cons
No real complaints. We've only had the product for 6 months but so far its been working very well for us.
