Feedzai Reviews

Pros

I like it because it immediately identifies possible frauds that can affect my account, giving warning signs and being able to act quickly before cyber thieves do. It has very good tools that are up to date with any type of threat and that generate trust. Biometrics is one of the safest tools and has made my data protected and secure

Cons

It has modern technology so there is no reason to say that something does not work well, everything is perfect

Pros

the software is updated with all of the latest technology that are out there in the market. big data, machine learning, artificiall intelligent ect..
the product is flexible and can be custimsed as well as being configured for monitoring in severral dimenstions such as card level, merchant level, online banking ect..

Cons

it seems as the product was built to perrform better on cloud than on premiss

Alternatives Considered

SAS Analytics Pro

Reasons for Choosing Feedzai

we had the impression that the product was allready "to old" and didnt fit to the latest trends and technology. the product was black box without the ability to be customised to our needs

Pros

Feedzai has amazing flexibility and could be utilised in most decision making scenarios.
The support team are fantastic and you feel product teams have a real passion for their product.

Cons

With great power comes great complexity, it would not be suitable for someone with little experience administering fraud products.
The huge capabilities and performance do come with a fairly high cost but it’s not out of line with it’s main competitors.

Pros

Feedzai's precision power over scams has been a safe protection that keeps data security compliance. Identity theft is a repetitive scam that scammers do, but with Feedzai it is detected in time, stopping risky transactions

Cons

It has a good security and fraud detection system that has never failed and has maintained good protection

Pros

It controls the risk in all operations that are carried out by having protection over the data and transaction frauds or scams that can be generated, it gives me a lot of security in each transaction that I carry out, eliminating risks and fears. All the advice that is needed from the Feedzai team is super good and extensive.

Cons

I can't find any faults or bad functions, everything is good and I like it without having any negative comments

Pros

With Feedzai, it generates confidence to carry out any money process by having a security scheme where it perfectly analyzes each fraud in payments in real time, avoiding fraud before it happens.The scam is so common to happen but with Feedzai we have had the guarantee and security that was the solution to combat scams, with their good service they also provide luxury attention giving more confidence that it is a platform that can be trusted.

Cons

No, we have not had any type of inconvenience because your good service has been correct from the beginning

Pros

Builds digital trust to protect customers and the business from fraud and cyberattacks. With the right tools and strategies, risks can be identified and mitigated before they become a problem. They have advanced technology such as behavior analysis and machine learning to obtain greater certainty in risk assessments and guarantee full transparency to stay ahead of compliance requirements.

Cons

They have a weakness and it is the customer service team that does not give specific answers about the information requested

Pros

CaseManager
The tool has a lot of useful things for everyday life. The set of queuing, use of SLAs and automated rules help us a lot to control the cases that we want to pay more attention to.
The way we visualize each event, with the reference data always in view, and having just a few clicks on the historical cases of the same customer represents a very big gain in the time of analysis.

Pulse
The possibility of creating rules in any scenario we want, mainly due to metrics, is a very big advantage that Pulse provides us. In a few minutes we were able to create / edit a rule and place it in our production environment. It is also very good to have the possibility to leave rules turned off and to be triggered only in specific cases and in a short time.

Cons

CaseManager
Automated rules need more attention, since they are not so flexible as to allow us to send the cases we want, according to the rule triggered, for example, for each queue. The performance reports of analysts / rules / events are very basic, providing only the minimum amount of information we need to measure performance. The reference data is not recognized if we do not send the customer's document, but we could recognize the customer with just the card data, for example.

Pulse
Although it is quick to create a rule and / or metric, it is costly.
It involves many steps, creating fields in workflows, updating snapshots, several updates. I believe that some steps could be automated so that the user does not get lost in the process. For example, when creating a metric, it should not be necessary for the user to create a field in the workflow, but for it to be created automatically. And if we changed the name of a metric, it should be updated automatically as well.
In the metrics panel, because the names are similar to each other, it's easy to get lost. It would be nice if we could see where each metric is being used. The space for developing the rules / metrics / maps also requires some attention. Many times there was no space to write the code and the visualization is confusing, with one field overlapping the other in the view, for example.
The explanations of the rules have a character limitation. Therefore, we are very limited to very short explanations.

Pros

The ability to build complex rules, aalthough the process isnt easy we can build almost any rule we like

Cons

Lack of reporting ability, and also how difficult it can be to build rules.