Wealthbox Reviews

Pros

The workflows, being able to design a process and implement other team members is wonderful.

Cons

Contacting customer service has been painful in the past. I like having a dedicated phone # to call in problems with. Trying to find the problem in the list of issues takes time and its not always available in the list and then you have to email and go back and forth when a simple 5-10 min phone call could fix the problem.

Pros

It's simple to use. Anyone who has ever used social media accounts in their lives will pick it up quickly. The functions to inform one another about notes make working with virtual assistants extremely streamlined and efficient avoiding slow email-only communication.

Cons

The social media connections went away. Not a big deal but it was great to stay in one spot and review client happenings within your client base. Also, the email system is still not very flexible and dynamic like a live Outlook program is. I like the tracking but I couldn't get my signature to work right. I want to be able to select my fonts and make the emails look like they came from my Outlook. I also think they could improve upon the tabs for additional client information and make them easy to fill quickly. Makes me not want to really fill out detailed data on them.

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud and AdvisorEngine

Reasons for Choosing Wealthbox

Redtail is too expensive and too clunky to use. I don't understand why people use it so much, I guess they may have just shown up first. Salesforce was expensive and archaic. It's customizable but advisors don't need extensive customization to track notes and client details. I do think that the new Salesforce for financial services may be competitive now.

Switched From

Salesforce Sales Cloud and Redtail CRM

Reasons for Switching to Wealthbox

Beauty in Simplicity.

Pros

Wealthbox is extremely sleek and clean looking. The calendar is simple and user friendly. I love being able to use the @ from my home page to input data into any client without being in that screen.

Cons

Mailmerge fields are limited, as are integrations with the other platforms we use. I am not a fan of the support being only through a help request, and not having a number to call to speak with someone. Many of the "upgrades" they make are only partially done that then need updates and fixes to improve and complete the intended use.

Alternatives Considered

Salesforce Sales Cloud and AdvisorEngine

Switched From

Redtail CRM

Pros

It's easy to navigate. Easily accessible on the go when you need to quickly check something.

Cons

Would prefer ability to change some of the field drop downs. Needs some more detailed reporting (If, then, and).

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Wealthbox

We weren't using Goldmine to it's potential but we weren't skilled in the necessary coding to operate it at that level so it became to outdated and challenging to make beneficial for us.

Reasons for Switching to Wealthbox

Simpler, less functions we wouldn't use.

Pros

Wealthbox is a great CRM system that is easy to implement and use. It connects with many other software providers to help aggregate important financial data in an intuitive way. The connection with Gmail really enhanced the value of the product as it reduces steps in the email process.

Cons

While the software is easy to use and easy to implement, it still had a few items that need work. I had used a software called Contactually many years ago and they had a great way of bucketing clients so that you could set up different contact cadences for the individual groups. It's a bit clunky setting up periodic reminders to contact clients. Also, if they had more pre-filled workflow templates, it would be a great help to advisors new to the system and the industry.

Alternatives Considered

Redtail CRM

Reasons for Choosing Wealthbox

Contactually was specific to the real estate industry and was ultimately acquired by a real estate firm. Thus, it's functionality moved away form my needs.

Switched From

Contactually

Reasons for Switching to Wealthbox

Cost, ease of implementation and user interface.

Pros

This was the easiest and fastest setup of any CRM I used in the past. It matched my needs as I wanted something that I could tailor to meet my needs in a database. It is very easy to make changes to the CRM to add fields. I didn't need to pay a consultant to change the face, fields or integrate with other vendors. Note taking is very simple and I really liked the layout.

Cons

It sounds too good to be true but i did not have any cons with this software. At least not yet.

Alternatives Considered

Redtail CRM

Reasons for Choosing Wealthbox

I needed to pay thousands of dollars to make the necessary changes within the program to meet my needs.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Wealthbox

I liked the simplicity which in many ways matched Wealthbox but I couldn't change Redtail to meet my needs when entering data and connecting families or Relatives. Redtail is on a Template that cannot be tailored or morphed easily to meet my needs. I had to create many Custom Fields and that doesn't always work well if you have too many.

Pros

WB is super easy to hit the ground running. From day one it makes sense and is intuitive. Tagging clients for group emails is super-easy.

Cons

The 'opportunity' pipelines are hard to remember how to update. Seems like I spend a lot of time trying to remember how to update or delete them, probably the clunkiest part of WB.

Pros

The ability to add custom categories and follow-up e-mails that are sent daily. It's a helpful reminder to log in to the software or simply review the items that are tagged in the e-mail.

Cons

I have to click on my notes to read the entire post.

Pros

It is easy to use. It allows client management and task tracking. I like the 'Tag' process.

Cons

Printing a selection is not as easy as it should be. There is a lot of less than and greater than information. This can get complicated. It would be easier to just have a selection of criteria available to pull into a text window and print from those criteria. It's a bit of a run around.

Pros

easy navigation, easy UX, access to client history

Cons

reporting could be improved, also would love the ability to customize client cards to meaningful info

Pros

It was SO easy to learn and implement. Entering client notes can be done quickly from the home page. I also love the feature that connects Outlook emails to the client contact registers. I can easily view all of my correspondence with a client!

Cons

When searching for a client it would be nice to have one less click to get to their page. It first pops up on the right side of the screen, and then you need to click on the name again to add a note or create a task. I also wish it would automatically enter client information when I create a client profile on my broker-dealer (Cetera) platform, AdviceWorks. I hate duplication, but it seems that just comes with the territory as an independent advisor. AdviceWorks doesn't integrate that way with RedTail either, I just don't think it's possible, but it would be awesome if that type of integration was made possible in WealthBox. :)

Alternatives Considered

Salesforce Sales Cloud and Redtail CRM

Reasons for Switching to Wealthbox

Redtail was proving difficult to get up and running, also took longer to learn.

Pros

Easy to use, intuitive and well integrated.

Cons

The iOS app, while it does everything the web app does, feels like it is missing some of the ease of use that the desktop app has.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Wealthbox

Redtail was too bloated and didn't have a functional mobile option. It was poorly designed and not very user friendly.

Switched From

Redtail CRM

Reasons for Switching to Wealthbox

Salesforce was way more expensive and much more difficult to deploy.

Pros

The features of Wealthbox are very easy to use and very intuitive. The UI is a clean layout and the mobile app is stellar.

Cons

There is a lack of automation within Wealthbox, as far as automatically kicking off workflows before or after certain events. Also, I always found it a bit of a headache that while you can search note content, it does not include searching replies to notes, events, and tasks.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Wealthbox

It seemed superior at the time, but now I will be consolidating into Advyzon.

Pros

The integrations make Wealthbox a pleasure to use along with the ease of note-taking and email upgrade.

Cons

The workflows work fine, but like most CRMs, it is not as robust as it could be.

Alternatives Considered

Redtail CRM

Reasons for Switching to Wealthbox

The simplicity of use and it was not very difficult to learn right out of the box.

Pros

The beautiful and simple user interface makes it enjoyable to use.

Cons

I would LOVE a "mark as unread" button and a "clear formatting" button in Wealthbox Email.

Pros

It helps me connect with clients and make my work done faster than usual

Cons

It just a little bit expensive and sometime hard to connect with client

Pros

It is very easy to set up and import data. The workflow and Opportunities are invaluable to growing and managing your business.

Cons

Not much to discuss as negatives. They are constantly updating so you can suggest features.

Pros

task and workflow management, price is reasonable

Cons

customizable reports aren't intuitive for me

Pros

I am an administrative assistant and this software was in place when I started in my position. I had never used a CRM before and appreciated the ease of use and the ability to learn it quickly. The feature to save our emails to Wealthbox enhances our ability to keep complete records on our clients in the CRM. We are currently working on integrating our TDA and SEI clients to Wealthbox and excited to get that information shared saving us steps from having to log into their websites for current information.

Cons

The only feature I do not like is the "head of household" feature and how it displays the spouse and children.

Pros

Intuitive. Easy to use. Well-developed mobile app. Continuous product improvements. Webinars of new features and the best ways to use.

Cons

Better syncing with Google Drive and a complete integration at the folder level would be transformational as well.

Alternatives Considered

Redtail CRM

Reasons for Choosing Wealthbox

Ease of use, quick customization and cost.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Wealthbox

Intuitive and easy to use.

Pros

This product is very easy to use, quite intuitive. As a new CRM user, I was delighted to find a product that does not require much training. All features are easy to learn on the site. I can even personalize some field, and I find that very helpful.

Cons

I would like to add/edit the Additional Info area, but I don't think I can customize those.

Alternatives Considered

Redtail CRM

Reasons for Switching to Wealthbox

Ease of use, price was very reasonable.

Pros

A central hub to track everything that happens with clients. Integration with Albridge, Orion and other asset aggregation to tools. Integration with google/gmail. I don't know how I could operate my office without WealthBox!

Cons

Inputting addresses is not efficient. Householding is not very flexible for multiple generations. Mobile app is very limited in functionality.

Pros

Although not too fascinated with software and technology, I've found that the Wealthbox program is quite easy to use. It is intuitive so it does not require massive training.

Cons

My least favorite aspect of the program is the "reconnect" that is necessary if I've been out of the office for several weeks and need to sign back on. Although quick, the code that is texted to me seems unnecessary to confirm my identity.

Pros

I've been very impressed with the ease of use of Wealthbox. It was quick to learn, and the customer support is top-notch. Along with this, the company seems to be willing to look into integrations with numerous partners, as each of my other software programs within my tech stack integrates into the platform. Very impressed and a daily driver of my business.

Cons

There are no major features that I feel are missing from the platform. In a perfect world, I may ask to group notifications or remove some items from my dashboard view. Still, these do not affect the use of the product and do not affect my recommendation.

Pros

WB is intuitive and easy to use. I've recommended it multiple times. It's also cost effective

Cons

There's very little I don't like. No system is perfect for all users but WB fits our firm and the users about as well as we could expect. I'm sure we aren't getting the most out of the system