User Reviews Overview
About Epos Now
Epos Now POS system is an effective business management, sales, and payment system for single-site, multi-site and online businesses. The system offers an extensive range of management and sales tools, with the option to expand...
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- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
We use it to run our bar
We use it daily to run the bar at our sports club and it works for us.
Pros
All seems to work as you would expect. Adding products is simple, the reports are good. As we are a sports club, we can also add our members so they can load up with credit.
Cons
We haven't found anything in particular that doesn't work. Customer services always help quickly if there is an issue.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
A great tool for any business
This software has made my book keeping a thousand times easier.
Pros
I like that it is user friendly and the back office functions make my paperwork so much easier to navigate.
Cons
Slow to load and could have better options for integrating rewards and gift certificates.
Alternatives Considered
Lightspeed RetailReasons for Switching to Epos Now
The price was right and the reps were very helpful and informative.- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
My Terrible Experience with EPOS Now
In short, don’t let EPOS Now’s initial low cost fool you. Between their poor support, misleading billing, and substandard software, it's a trap. Reduce stress and stay away from EPOS Now.
Pros
Nothing like most about Epos Now, everything not satisfied, terrible experience
Cons
When looking for a cost-effective POS solution for my business, I was attracted by the attractive offer from EPOS Now. However, the next year was filled with frustrations and unexpected expenses.Attractive offers, low support: EPOS Now's low-cost advertising is eye-catching. They provided me with hardware, software, and even a "1-year premium support license." However, this support has been dismal. Slow responses and ineffective solutions became the norm.Billing Error: Their P400 system incorrectly billed me despite specifying the EFTPOS machine I selected (Tyro). To correct this, they hid the terms and made me wait two months before canceling. They keep charging me, but even though I paid, I am not able to login my account.Software issues: Their software was disappointing: slow, buggy, and inefficient, especially in a retail environment.
Top Epos Now Alternatives
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Contact the BBB and your state Attorney General
It's a PAIN! Don't pay for this nightmare.
Pros
Next to nothing! The people I spoke to at first were AWESOME! Then, once I paid, I got the WORST support.
Cons
Horrible. Most of my scheduled calls were never met. They just didn't call for our set up appointments. They kept me on hold anywhere from 10-60 min. When things started to go south, they were harder to get in touch with. They are not holding up their end of the contract and want to charge me $500 to cancel my account. The 28 page Terms and Conditions are a MUST to read. They're convoluted and difficult to understand when there's a problem so be careful before you give them your credit card info. This is a paid for NIGHTMARE!!!
Reasons for Choosing Epos Now
qbPOS is no longer supported.Reasons for Switching to Epos Now
Because it was less expensive and they said it would integrate with my website.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Works for our store!
Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving! Very helpful customer service group!
Pros
Flexibility and customization of the software.
Cons
Integrations - We have a few integrations - Shopify, Mail Chimp (which was discontinued), Postal options, etc. The integration we're least pleased with is Shopify. Everything is an add on which makes it hard for small startups.
Alternatives Considered
Shopify POSSwitched From
Shopify POSReasons for Switching to Epos Now
Again, flexibility and customization.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
NONE EXISTENT Customer Service!!
Contacted EPOS now invoice department for an overpayment of £48.00 that we have made when we have already informed them that we were closing and which they have acknowledged. Despite several attempts thru their web tickets, they have just ignored us and have not made any attempt to get in touch with us. Called their sales department,surprise,surprise somebody answered !! I asked them to put me thru the invoice department and somebody answered with a fake American accent. Called again they can probably see my same phone number and refused to answer my call again. They’re good at taking your money but not interested to credit you back!! Will only answer if it’s sales and if your potentially a new customer. Don’t entertain EPOS now if you want a human customer services support .
Pros
Software overall was functional to our retail shop.
Cons
Customer service was non existent. Apart from Sales, you can only get in touch with them through a web ticket which another reviewer have noted that they don’t reply to. They are only interested to talk to a new customer and a potential sale! In short they can’t be bothered and don’t care about the concerns of their existing customer. We have now potentially lost £48.00 of overpayment but I’m glad that we don’t have to deal with such an awful customer service! The fake American accent of the male sales person was terribly bad.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good system with many feature and few limitations
Overall they are a solid company. The system is intuitive enough that I can manipulate it to carry out more functions. Still I think that there are others that are not as savvy that would prefer not to have manipulate the software so much in order to accomplish the desired result.
Pros
Price and ability to manage my system remotely their website.
Cons
For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen.
The promotion features can be very glitch at times.
Response from Epos Now
Hello Cesar.
Thanks for leaving us a review, it's great to hear that you like the system and the remote abilities.
It sounds like the product matrix app maybe useful to you regarding your pour sizes, it's a free app and will allow you to create variants for each product for volumes. If you are interested in this app it may be worth giving us a call to run through this with you.
Kind Regards
James
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Good product, poor integration with EFTPOS and MYOB
Continual dealings with the support team to sort out the MYPB integration issues.
Pros
Relatively easy to administer, add products, customers, good reports.
Cons
Poor integration with MYOB, we have had no end of problems getting sales transactions to transfer into MYOB, missing transactions for no reason. Have had to deal with the support team many, many times, this is an ongoing problem. Also the system does not integrate with the New Zealand EFTPOS system, VERY dissppointed to find this out despite purchasing the EFTPOS app. After many months, there is still no integration. For this reason i do not reccommend it at all to NZ users.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Poor communication
Pros
I like that on the surface it appears to have all the functionality necessary for managing pricing and inventory of multiple locations from a corporate office. But once you aquire the system the problems seem to be endless and support is hopeless!
Cons
Support is a joke! They promise to call back and never do. You make multiple requests for assistance and then some of the support team are inexperienced in the retail industry therefore unable to provide assistance or answers.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use, very complete software
Pros
ePOSnow is a simple but very complete software, and allows the seller to control the business very easily
Cons
There's a glitch here and there ; but nothing that disturbs significantly the work being done
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Don't Do it! Go with another POS
horrible im lucky if I get a response. Still waiting on phone calls from them its a sad company that robs people of their money.
Pros
It looks nice thats pretty much all I can say about it.
Cons
customer service is a joke, I've sent so many emails and called and keep getting bounced around. They are charging me when I didn't get my system for a month and half got my CC company set up and said I would here from Epos Now to finish the final step and nada. I even got charged for not doing the integration of the cc payment per terms and conditions which I did and called asking them to help me with the final step and nothing. I just want to be refunded bug waste of time and money. I need a new POS company and im 9 days away from opening which they know about. Don't throw your money away with this company check the BBB on them they have well over 30 complaints with similar situations.
Alternatives Considered
Revel SystemsReasons for Switching to Epos Now
The rep was good with a bunch of promises and thought it was exactly what we needed. Even [SENSITIVE CONTENT HIDDEN] from Square Space had warned me- Industry: Farming
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Difficult implementation, but lots of potential
We are starting feed/retail/animal health products store, and wanted a cloud-based system with more flexibility than the dinosaur server-based systems typically used in our industry. We asked a TON of questions, demoed multiple systems, and decided Epos Now was the best fit; we've had the system for 4 months. Implementation was rough, to say the least. We were told customer service was based out of North Carolina; however, most of the reps we've talked to are very British. Nothing against Britts, but lingo is different, business is different, time zones are different- all making for minor challenges that we were not anticipating. Our implementation manager hung up on us mid-call when she had to go catch her train. We were instructed to enter products one way, then told we had to delete everything we'd entered (DAYS of work) and do it all over again. It cannot accept payments over $, which matters if you sell a large amount of product or invoice monthly. It is weight integrated, and when I was doing my initial inquisitions, made it clear that we would sell feed/seed in ounces, pounds, and tons with decimal values; the system only can measure in kilograms, which is not practical for most US applications. Manager overrides require the sales associate to log-out and the manager to log-in; an override code would be so much more efficient. However, when you actually have a client in front of you for a simple transaction, the transactions are smooth and easy. The sales interface is very user-friendly. It works great in the remote setting for pop-up shops. It was not expensive. The apps are interesting- it's nice that it makes the basic system very affordable and there are many apps available, but it is overwhelming to know which apps I need and how to use them. It could also potentially get expensive if you added many apps. As a young company, they are motivated and do continually work to improve the product and add frequent updates; however, we were told some features were a part of the system, but after purchasing the system were told that they would be available in the 'next update'. After about 2 months, we had a serious discussion about ditching this system and switching to another. We ultimately decided to stay with this system, accepting that all systems had limitations, and crossing our fingers that the worst was over. It does appear that the worst is over; however, we've only been going at this for 4 months, so ultimately time will tell.
Pros
Sales interface and usability for transactions
Overall look and style of equipment and graphics
Price for value
Mobility and Flexibility
Cons
Misleading information during demo/search process
Unreliable support during implementation
Lack of standard features and functions- units of measurement, limit on dollar amounts, etc
Confusion regarding which features are/not available via apps
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Extremely Disappointing
I am so disappointed in EPOS NOW support. My system is running extremely slow and my staff and customers are complaining. Support tried everything they could and even sent a replacement computer. Neither has worked. I reached out to their online community and was told support would call me. That was 3 weeks ago. Software is buggy and and the IBC integration has issues completing the sale on EPOS. I have called IBC and they have assured me the issue lies with EPOS. Have requested call backs and raised tickets and no response. Regretting this purchase.
Thank you for your response but guess what...still no call or response from your team. I will be contacting AMERICAN EXPRESS and refusing charges until such time your company can provide the service I am paying you for and you agreed to provide.
Since my last update 1 week ago, I received a call from [SENSITIVE CONTENT HIDDEN] who was very helpful. He took a video of my system running very slowly and a copy of the system logs. He said they would get back to me and here we are 1 week later with no response. This is becoming a real pain in the a**. This is not right and not the way any customer should be treated. How do I go about getting a full refund at this point???????
Another update, still no response from anyone at EPOS. Complete Radio Silence. Our IBC terminal stops working many times a day now and our system is unassigning the license at least once a day. The problems keep piling up and no one responds from EPOS.
Pros
I like the User Interface but thats about it.
Cons
The constant problems. My system runs so slow my staff does nothing but complain about it. It takes 5 to 10 senconds for the cash drawer to open. The systems boots us out at least once a day. The IBC integration is a joke. I have assured by IBC that the issue lies with EPOS. Customer service does not exist. We cant get through to anyone, return phone calls do not happen and requesting service via a web ticket does not work either. Currently in the process of refusing all charges from EPOS until the issues are resolved.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Unhappy retailer
If it were easy to switch services, I would in a heartbeat. But I'm hopeful with time, they will listen to feedback and improve the product.
Pros
The back office is fairly easy to navigate for basic needs
Cons
The help/tutorial aspect of this software is greatly lacking. There are a lot of features to utilize but it's near impossible to get proper training on using them. Which leads me to my next con -
The support team is incredibly unreliable. IF you are lucky and get a good support rep, your issues may be resolved quickly. However that is a rare occurrence. I typically have to call back a few times to get issue resolved/questions answered. Add the fact that it's very common for the support reps to make mistakes in fixing "issues" and often end up making matters worse.
The bulk import feature is incredibly important to our business. But it is complicated and doesn't work properly because of what seems like a formatting/programming issue. It's been two years that we have used this product. One would think they would have fixed this issue by now. Especially because they charge for the service.
They also do not have an EBT functionality which complicates our daily report reconciliation. That has been on their "project" list for some time now. Maybe one day?
- Used Daily for 6-12 months
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Review Source
Do not purchase if you are in the hospitality industry.
Pros
The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself.
Cons
This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server their tips and then eat the cost when the ticket won't close. In speaking with the company, their only excuse is that tipping is not customary in the UK so it wasn't designed for that and they are "working" on it. We also ordered a case (10 rolls or800 meters) of printer tape from them. They sent us 270 meters of tape and tried to claim the rolls were larger and we got all the paper we paid for. I found their supplier and was able to order 50 ROLLS. Complete rip off. When I called to tell them I wanted to return their 4 rolls of tape and get a refund, the customer service rep actually laughed. I would never buy this system again and am currently saving money in an effort to replace it so I can sink the system in the bottom of our local lake.
Response from Epos Now
Hello Mr Davis,
I am sorry to hear about the experience you have had with your hospitality solution. It is a shame to hear your feedback as we have a significant number of hospitality companies all over the world who have found our system to work seamlessly.
I am keen to resolve this issue for you. Please, could you provide your account number so that I can look into this further for you?
Many Thanks,
Naiomi
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
By far the worst company I dealt with nomorals/ unethical selling
EPOS NOW is by no doubt the worst company I have ever dealt with Worse POS/ No support/ unethical selling/ hidden terms in contract/ hidden charges/ worst customer bombarding EPOS NOW unethically sold their P400 counter top terminal to me. I was rushed to make the payment for the proforma as the sales rep said the black.friday deal will be out if I don't sign up today. I never asked for Merchat services, it was included in the proforma and after I signed it I was forced to pay. I tried telling them.numerius time that u was with other Merchant service provider who are way cheaper than their 1.7%. However, as per the contract I had ended up paying 36 months charge for the terminal just to get rid of it. The I received another email saying that I have purchased a new terminal.whixb want the case. And they were forcing me.tk.use their teeminal.for taking the payment. Later they started charging me $49 +GST for payment premium saying that I have not met the terms and conditions of using the terminal. I explained them.multiple.time that I don't have their paymwnt terminal.but still till.date they are charging e payment premium. I 've been trying to.gwt my refund but I can't get hold.of their Global cases support!! And who ever pick up the phone after 40- 50 mins wait tells me that the issue is out scope and escalated. In short, these guys are unethical and definitely cheater. Please do not got for this company. Save yourself.
Pros
I did not like anything in particular nothing special, same as any other POS service in terms of system.
Cons
No support Dishonest people who do not careToo slow
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Terrible customer service
Pros
The system is easy to use. I would love to have continued to use it....if they stood by what that tell you when you are purchasing the product and provide customer support, as they indicated.
Cons
Do yourself a favor....DO NOT PURCHASE AN EPOS SYSTEM. They DO NOT stand by what they tell you, when you are purchasing their equipment. Their support after one year is HORIBLE. If you refuse to buy their customer support plan, they tell you that they provide email support, which is a lie. They told me desktops have a 3 yr warranty on all equipment. Now, they are saying it only had a 1 yr warranty and we have to pay for a warranty, to have anything replaced now. I have created several tickets and never heard a word back or got the problem resolved. Today (Sunday at 2:00 CST) our desktop was down (which is ironic since our warranty supposibly just expired on the desktop). We had customers in our store and I needed our desktop up to check out customers. We received an error message saying the desktop could not be found, it has been moved or deleted. We called EPOS. It went to U.K. They refused to help because we did not purchase the 24/7 customer support service and said to call the US support line on Monday. Needless to say, we will be shopping for another POS system that stands by their product and customer service!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Glitches
Pros
Fairly user friendly , great customer service
Cons
The number of glitches, ie. Past orders popping up out of nowhere.
Alternatives Considered
TouchBistroReasons for Choosing Epos Now
The company went out of businessReasons for Switching to Epos Now
Cost- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Dreadful support of a non functioning system
Dreadful and extremely costly. Possibly the worst in over 30 years of working in Epos. As a consultant advising on Epos / Accounting selections for retailers of a single store through to significant multiple site/till configurations i could never recommend such a product confidently when it fails at its its most basic level.
In very short space of time became apparent that the product did not meet its claimed functionality and was creating significant challenge for the client and a decision to halt the project at significant cost and resort to its former system.
Pros
Not Much to define it above anything else in a crowded marketplace of average solutions.
Cons
With over 30 years in the Epos industry, both supply and executive user, Brought in to effect the conversion and integration of accounting systems for existing Eposnow solution. On representation of links to Xero and with other systems integrated elsewhere to the platform in the business all attempts to link were painful. !st line support were unable to fix and any higher support was not accessible. Insistence that the problem was Xero for over a week was frustrating until eventually a functioning link was established to the API (not a Xero problem).
Then the problems really started. Transactionally the information flows to Xero were flawed and did not balance to reality. The posting of sales invoices to the accounting ledger made no reference to defined accounting structure, created spurious entries and gave no meaningful method by which reconciliation could be achieved.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Beware of what your told and what you get
not really happy. thinking of at least dumping support because i see no value. i paid for the system outright so just going to grin and bear it for now. If my industry continues beyond 2020 would probably switch to clover
Pros
Not hard to setup
not hard to use
The till is OK
Cons
this a United Kingdom based software. The reporting when exporting to excel use VAT taxes and you have to change headings because a lot of them don't make any sense
when using an outside loyalty program platform the system is incredibly slow
The system uses nearly all the storage available and I find myself constantly having to try to delete windows update failures, downloads, and other items . I am a small shop and not an IT guy
Support is random sometimes unavailable and the times we have called in most of the problems have not been solved by their support . We were escalated but then no one ever calls back and we figured out the issues on our own.
'I'm unable to figure out how to use the added features as most things are just set up as individual items
I run a vape shop and was hoping to be able to use variants such as colors, and bottle sizes but was advised against during setup for reporting purposes. so every size and color is setup as an individual item which is disappointing as we have changing stock constantly in the industry.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
This company is a scam!
Bottom line - run away as fast as you can. Eposnow is THE worse company I've ever dealt with by a significant margin. You think Telco's are hard to deal with, try and get support from these guys!
After purchasing the product and buying two tills (cost of over $1200 NZD), the communication from the sales rep and my 'allocated' technical support person vanished completely. During the sales process he was quick to respond, but as soon as they had my money, ALL communication stopped. Calling his number went through to the 'help desk', which was just an on hold service. I waited 1.5 hours and then got disconnected. This happened several times.
When I did a sales enquiry (with the goal of trying to get in contact with my original sales guy) - they were quick to respond, but on asking to talk to him, there was ZERO response - all comms stopped. Still waiting on his call after 5 weeks. My tech guy has also vanished.
They wanted me to setup a Direct Debit for 12 months, and for this, offered a deal on the hardware which I accepted, but after 5 weeks, I still haven't received anything. This company is a SCAM!
You cannot email anyone, and if you do have an email (i.e. my sales guy) you never get a response.
I have sent over 7 emails over 5 weeks to my sales rep and support person asking them for support or some contact, but still ZERO response. The last two emails I told them that if I didn't hear from them within 48 hours, I would cancel my contract and seek a full refund of all
Pros
It seemed like it would work for us, but the customer service was TERRIBLE. The till software was slow and the management software has some major bugs.
Cons
How slow it was and buggy. The load time for the till was over 30 seconds.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
What a shamble!
Im pretty sure all those positive reviews are not genuine because time and time again support proven how bad they are at their job. Even when you go to their forum you can see how many bad reviews and im also sure this review wont be even read of publish by anyone at eposnow.
Let me start from the beginning: Back in June i was looking to upgrade the till system and came acros eposnow and what i could see it was all very impressive. Once I paid up and got the hardware, the sales guy disappeared. Tried many times to email and call with no result, so much so i though the company went bust or even that i got scammed. After about one month i managed to have a reply from our sales representative apologizing but he was off sick. Fair enough but, what about passing on your contact to a colleague?? Then finally we started training and setting up but, because we lost so much precious time i asked for extra hand to input the menu as the eat out to help out scheme was coming up and I wanted to make the most of a new till. They charged me £ 500, yes, £ 500 to put our menu in the system and, to be fair, a child would have done a better job than them. So many spelling mistakes so many items with not even space between words, vat rate completely wrong and overall a really poor job that, i would have been better of doing myself and save £ 500!
Then it came the time to try out the till and watched in horror in the till keep crashing and not able to sustain an internet connection. Then again,
Pros
Product its easy to use but the lack of support or the ability to work when wifi signal drops really let this product down
Cons
Support, support and support. Also their software is not great and very often slow down
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
EPOSNOW software review
Getting a new till system installed is simple abd a good experience when setting up a new part of the business.
Pros
The till at the forefront for staff is easy to use
Cons
It is not easy to run reports and set up products especially when cost prices and sale prices can change. The stock take functionality is also not the easiest to use and monitor from a staff and management perspective
Response from Epos Now
Hello Mala.
Thank you for leaving a business review.
It's great to hear that you have found our system easy to use as this is a key design feature of our solutions.
We rely on customer feedback to help us build future propositions for our customers and would like to learn more about your feedback regarding the stock taking and reports. If you are willing please can you email us more detail to [email protected]
Kind Regards
James
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Poor Inventory Management System
Not so simple to implement, the Quickbooks connect apps does un-acceptable updates. So we have to reverse the process and disconnect.
Pros
Technical support staff is great. They are alway happy to helop and solve your problems with the implementation.
Cons
Inventory Mangement and costing system. It does not support different methods of costing in compliance with GAAP (FIFO , average.. ect. ) what it does is -it cost your inventory base on your latest cost input. Can't do average or compute for cost like we use to do in every purchase where we need to add unit price plus shipping and other incidental costs. It takes the PO unit price.
Response from Epos Now
Hello.
Thank you for taking the time to leave us feedback, I'm sorry to hear that you would not recommend Eposnow and have experienced problems.
It's difficult to provide accurate responses without knowing further information, however regarding issues such as app updating unfortunately this is out of our control as these are third party apps.
If you would like to further discuss the issues you have faced please do contact us.
Kind regards
James
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Perfect option for my Business
I use Epos Now for my POS, employee clock in/out and inventory management (small portion). The easy customization makes its very intuitive for employees to learn and start using right away.
Pros
This software did not over burden me with things I did not need. Customization made it a good fit for my business, plus its very easy to use.
Cons
A few of the functions are not so easy to find, but customer support was able to help.
