User Reviews Overview
About Epos Now
Epos Now POS system is an effective business management, sales, and payment system for single-site, multi-site, and online businesses. The system offers an extensive range of management and sales tools, with the option to expand...
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Excellent POS system
Excellent
Support on the telephone brilliant.
Pros
Customisable
User friendly
Stable system
Cons
Back office system not always easy to understand.
Alternatives Considered
SumUp Point of SaleReasons for Switching to Epos Now
Initial cost Ongoing costs Support The look of the product- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Eposnow - a great system
My experience with Eposnow has been very good. I have had a number of occasions where I have needed to call the helpdesk and every time, the person has solved my query easily and with patience.
Pros
Eposnow is very simple and easy to use but on the odd occasion that I do need assistance, the help desk are always on hand and quick to help.
Cons
I had a minor hiccough when I first joined and was not told about the need to have integrated card payments and subsequently incurred an unexpected charge. However, this was rectified.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Do not purchase this do not go into contract with them. They do not hold up there of the...
I purchased now because I had used it at a prior business back when they first started out Company was great around this is been a nightmare. They do not return your calls. They do not take ownership of any mistakes. They’re billing doesn’t make sense as they say If they claim you, then they have no explanation of charges for why you would owe something Most horrible, horrible, horrible experience
Pros
I have no positive about the system Back before they become a bigger company they were actually good
Cons
Customer support will try to help, but the company does not take ownership of any of their mistakes and then they continue to try to bill you wo
amounts That makes no sense
Alternatives Considered
Square Point of SaleReasons for Switching to Epos Now
I chose them because I had to use them as I said prior, but I went to Square and it has been an amazing programResponse from Epos Now
Hello Brad V,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
We requested further details in order to locate your account with a view to resolving any outstanding issues, but unfortunately did not hear back from you and therefore could not validate your experience.
If you still wish to discuss your review, please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
Epos Now.
Top Epos Now Alternatives
- Industry: Retail
- Company size: 11–50 Employees
- Used Monthly for 1+ year
-
Review Source
What a waste of time and money
Poor
Unprofessional
One sided
Hide behind emails and salesforce loops.
Pros
The logo. Everything else sucked.
This is a very misleading question used by companies that can't look themselves in the mirror and accept that they are not that good. This question should be left to the insecure.
Cons
The system never worked, the sales rep never showed up to help (although we had a meeting set) and for the past 14 months i have been paying for a service of which I NEVER used. When we finally had a chance to implement the system....the reader would not turn on! Just one failure after another and NOW I have to PAY them to break my contract!!!!!
Are you kidding me???
When I tried to call during a very busy time to get this fixed (we are seasonal), I got stuck in the "sales force" continuous loop of BS, only to get frustrated and have a survey sent to me moments later that has NO WAY of contacting a real human...and only really lets you give them kudos.
What are we actually teaching the next generation? That mediocre is ok as long as you hit the metric on your current survey goals??
Alternatives Considered
WixReasons for Switching to Epos Now
Originally it looked ok...what a joke.Response from Epos Now
Dear Steve,
Thank you for sharing your experience with us.
We’re truly sorry to hear about the difficulties you’ve faced, from the missed appointment to the issues with the system and the frustration of trying to reach support during a busy time. We understand how important it is for everything to run smoothly, especially for a seasonal business like yours, and we regret that we fell short in meeting your expectations.
We’d like to make things right. Please email us at [email protected] with your details, and we will investigate your concerns thoroughly. A member of our team will reach out to you to resolve this matter as quickly as possible.
Your feedback about our communication and processes is invaluable, and we’re committed to addressing these shortcomings to ensure a better experience moving forward.
Thank you for bringing this to our attention—we’re here to assist you.
Best regards,
EposNow
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
my review on epos now
very good i cannot fault epos now overall they are very professional with me over the phone
Pros
the team who deal with any issues or problems i get
Cons
i dont have any issues with epos now they have always resolved any problem i have had
Response from Epos Now
Dear Christopher,
Thank you so much for your detailed review! We’re thrilled to hear that you’ve had a positive experience with our team and that we’ve been able to resolve any issues you've encountered. It’s great to know that you find our service professional and that Epos Now has been the right fit for your needs.
If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
Thanks again,
Epos Now
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
STAY AWAY FROM THIS COMPANY..
Poor Service..not a good company to deal with . Don't give them your bank account # or credit card.
There are far better alternatives out there.
Get the Apple Square or deal with someone face to face who provides service after the sale
Pros
Seemed OK in beginning when they were selling the product.. After that All downhill in dependability and service after the sale.
Cons
hard to reach anyone for tech support .. Debit machines are garbage. After we cancelled by phone they kept taking money from our account and charging our credit card. When we finally got in contact with someone again , we were told we had to terminate through the back office .After trying it didn't work .We advised them again and nothing was done ..They continued to take money from our account and charge our credit card . we were out over 600.00 until we put stop payment at the bank and cancelled the credit card.
Response from Epos Now
Hello Cal,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
Epos Now.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Great Product, Poor Aftersales and Support
They have a great product and interface for ease of use but terrible aftersales and customer support.
Pros
Ok in the beginning you are assigned with a representative from Epos Now and helps you through the set up on a one to one basis. This person will be based in the UK and will be very familiar with any issues you may jave or question and will resolve them quickly. I found myself thinking wow a great company.......
Cons
However once you are set up and locked into a contract, this excellent customer experience dissappears that enticed you in.
You will call to resolve any issues and you will be put through to a service representative that will not be in the UK and will have very limited knowledge of how to fix your issue, except for reading text on the screen in front of them.
Dont believe me try for yourself.
Call Epos Now and select the option for New Account or Sales...you will be put through to the UK and avail of the bells and whistles and helpfulness.
Call again and select option for billing query or complaints and prepare for outsourced call centres outside the Uk with limited knowledge unable to resolve a simple issue.
Response from Epos Now
Dear Diarmuid,
Thank you for sharing your feedback. We're pleased to hear that your initial experience with our setup process was positive, and we genuinely appreciate your recognition of the support you received. We’re also grateful for your comments on our product and interface.
We sincerely apologize for the experience you've had since then, and we understand your frustration. Providing a consistent, high-quality service is important to us, and we’re actively working on improving our support to better meet customer needs at all stages. Your feedback is invaluable in helping us make these improvements.
If there’s anything we can do to address your concerns or assist you further, please don't hesitate to reach out.
Thanks again,
Epos Now
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Bad company
Very bad experience, they don’t care about you, just your money and never help you
Pros
No pros at all, you have to setup everything yourself and when you have a problem they will tell you one day and time they can call you, if you don’t answer have to do all the processes again
Cons
Customer service is terrible, they lie all the time and never solve any problem for you, for all those years I always had to do everything my self
Response from Epos Now
Hello Edney C,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
Epos Now.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Great customer service
Good. Sometimes entering stock is a bit of a faf. But apart from that good.
Pros
Customer service. If anything goes wrong there is always someone to help
Cons
Entering stock in one section and quantities in another
Response from Epos Now
Dear Stacey H,
Thank you for sharing your feedback! We’re so glad to hear that you’ve had a great experience with our customer service and that there's always someone available to assist you. We also appreciate your input regarding the stock entry process, and we’ll look into how we can make it even more seamless for you. If there’s anything else we can do to improve your experience, please don’t hesitate to reach out.
Thanks again for your share,
Epos Now
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Excellent experience
perfect , [sensitive content hidden] was amazing, she went the extra mile to help
Pros
everything, the staff are amazing, mainly
Cons
none every thing was perfect , the staff werw so helpful
Response from Epos Now
Dear Yahia,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Epos is Getting there.
I'm critical about their POS but after transferring to a more suitable POS for my type of business I returned to Epos as they have far superior customer service and the system is easier to use.
Pros
The Cost is superior, they have 24/7 support, once they have finished with their programming I'd have to say it will be fantastic.
Cons
The scanner and the lack of apple compatibility.
Reasons for Choosing Epos Now
I liked the old inventory system you had that you could look at each product group and see the breakdown of products sold. The cost! I'd love to see you bring back the old way of looking at products. It was superior.Switched From
Cova Dispensary POSReasons for Switching to Epos Now
Customer service, familiarity and cost.Response from Epos Now
Hello Kalawna,
Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us.
Knowing that our customers love our service brings us so much joy!
Your kind words will definitely be shared with the entire team.
If you ever have more to share or need assistance, feel free to reach out.
Thanks once again,
Epos Now
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Epos or no Epos
One word excellent , i even recomend this system to friends .
Pros
The system is extreamly easy to use and any problems the staff are only at the end of the phone .
Cons
There wasnt much to dislike everything works how it should and when it should , the
Response from Epos Now
Dear James L,
We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Owner review
Pros
Ease of use. Self contained and practical
Cons
Processing fees are a nit high. Voild be lower
Response from Epos Now
Dear Matthew,
We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Simple & straightforward
Fantastic, the customer service team are truly amazing. Polite, friendly and professional.
Pros
Clean, simple & user friendly with second to none helpline service support
Cons
Nothing at all. Really, nothing at all.
Response from Epos Now
Dear Dan,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
The worst company I’ve ever seen
I would never recommend this company. The customer service I’ve experienced has been a joke, no refund 7 months into contacting them about it, absolutely no help. Closed my ticket without issuing the refund, I attached bank statement proofs of the money they took from me and there has been absolutely no help giving me back my €113, the worst I’ve ever seen in my life. How a successful company can take €113 off of a small business, not even send the product I was charged for and still not giving my money back after receiving proof? Unsure how this is even sustainable. Robbing from small businesses, absolutely disgusting and shocking behaviour. How many customer service representatives have to send it on higher to get a refund? I would never recommend epos now to anyone.
Pros
Nothing. There has been no help given to us at all.
Cons
Epos now scammed me out of money. I purchased a full bundle in January for €113 and never received the till, now 7 months later I’m contacting them every day for my refund and being passed around like a spare part with absolutely NO help from anyone of them.
Response from Epos Now
Dear Stacey D,
Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and understand how frustrating and disappointing it has been for you. We genuinely appreciate your patience and would like to assure you that we take your concerns very seriously.
It is concerning to learn about the difficulties you've faced in obtaining your refund and the lack of assistance you have received. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and stress this has caused.
We want to assure you that we are committed to resolving this matter for you. Please email us at [email protected] with your details and any relevant documentation. Our dedicated team will prioritize your case to ensure a swift resolution.
Thank you for bringing this to our attention. We value your feedback as it helps us improve our services and support.
Best regards,
EposNow
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
EposNow for a bar
Very positive. Easy to set up and runs well and the overall cost is excellent.
Pros
Easy setup and ongoing management of the system. Cloud sync allows remote management. Easy for our bar staff to use.
Customer support is also very good - if we have an issue it's normally a 5 minute phone call to get it sorted.
Cons
The previous product management was clunky, but the new version has streamlined it and now lets us change the pricing of multiple products at once.
As we are a not for profit Social Club, initial verification by [sensitive content hidden] was a pain because we don't have a company number.
Reasons for Switching to Epos Now
Transaction costResponse from Epos Now
Dear Alasdair D,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Crosville Club
[sensitive content hidden] brilliant sorted everything out easy to talk to.with out people like [sensitive content hidden] I think companies can loose business.
My experience was 10/10
Pros
I spoke with [sensitive content hidden] about payment for the till which I thought was incorrect.He went through everything with me and explained in a way I could understand and the reasons for this he made me feel comfortable and valued .Wish everybody I spoke with on the phone had his attitude a credit to your company.
Cons
The only thing I found difficult was getting to right department on the phone to many numbers confusing.
Response from Epos Now
Dear Dafydd,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
All in one PoS device
Pros
Cloud based, constant updates and regular syncing. Integration with Wix
Cons
- Steep Learning Curve in terms of set up but once you get used to it then it's really good.
Response from Epos Now
Dear Sri,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Good System
Good. The system is easy to use and simple for new staff to learn
Pros
Easy to use and reliable. Quick and simple to get used to
Cons
Trying to fix an issue via telephone when the other person does not have very good english
Alternatives Considered
SumUpReasons for Switching to Epos Now
Better value and recommended by other to meResponse from Epos Now
Dear Stephanie,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Tobacco
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
They happily steal and won’t cancel
Pros
Not a single thing did I like about this system
Cons
Customer service, the till refused to let me access the till and gave an error message for months. They did nothing to help. I begged and pleaded to cancel and I did all their silly steps and they kept thieving my money. I had to cancel my payment method entirely and then they still kept trying for months getting declined. I still don’t think they officially cancelled me. Their toll is crap and there are thousands of companies out there. Don’t go here
Response from Epos Now
Hello Samir E,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
If you still wish to discuss your review, please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
Epos Now.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
North Walsham Town Football Club
Pros
Rang up on Saturday Morning as had an issue with prices not being updated on the till (turns out through no fault of my own)
[sensitive content hidden] went through all the steps with me and even finished off the process for me making sure they were all correct ready for a big charity event we were hosting that day
To add, EPOS Now even kindly donated 2 extra handheld terminals to help us deal with the volume of people we were expecting for our event. Every time we have gone to EPOS now with an issue or request [sensitive content hidden] and the team have always delivered
Cons
Not through any fault of their own but haven't used the inventory or ordering section on the back office yet so not sure how it works
Response from Epos Now
Dear Alex,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Epos agent sorted problem remotely and fast
over all experience is good and I would definitely recommend Epos
Pros
Very much like having a person to speak to when there is an issue. Always fast to respond
Cons
Epos only allow one representative from the company so codes have to be given in order for other managers to sort problems
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Avoid this company especially if you are a small business
Avoid this company at all costs, especially if you are a small business! They are quick to sell you their product, very responsive and pushy for the sale but as soon as you are in you struggle for an answer to anything. There is meant to be training, we received none but were 'graduated from training' with no response when we asked for help. You are then passed on to their call centers which are never consistent. No-one responds to emails and when you do get through to someone in their call center they tell you different things.
The product itself continuously resets, needs re-syncing or unassigns itself in the middle or service. We tried the handheld which constantly disconnected from the FOH and kitchen printers - you have to beg for help from this company. We lasted a couple of months before finding a local company who cares.
Epos Now are NOT for the 'little people' they couldn't care less how much their lack of support affects small businesses - do not go near this company.
Pros
The back end of the software is user friendly.
Cons
The customer service is absolutely atrocious. I ended up sending a 6 page word document of all the emails and communications they ignored from me asking to help
Epos Now didn't attempt to help set up or train us on how to use the product, we had to guess and when we asked for help we were ignored. We ended up having to ask our IT company who figured some of it out.
The software continuously stops working or re-syncs in the middle of service. Not ideal on a busy day. When you call for help you get palmed off and very little help is received.
Response from Epos Now
Hello Laura N,
Thank you for sharing your review with us. I'm genuinely sorry to hear about your experience so far.
I'm eager to gain more insight into your concerns. Please don't hesitate to contact me and my team directly at [email protected]. We're here to help.
Thanks again for your share,
EposNow Digital Team.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Excellent Service
Pros
Excellent support and easily used interface
Cons
Report and gift card functions could be improved
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Functioning POS
Pros
Simple system, easy to train on, knowledgeable service personnel
Cons
Some service people hard to understand.
Response from Epos Now
Dear William,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
