User Reviews Overview
About Gusto
Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like payroll, benefits, hiring, management resources,...
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- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Fantastic product for payroll
I have very good experience with Gusto. One of the best payroll software. Easy approach support system.
Pros
I am using this from last 2 years. I like the interface of this website easy to use. Track every employee details, paycheck, 1099, W2 etc. one of the most trusted software.
Cons
Sometimes we face issue in classification of the tax payment made through the portal. This is one of the best payroll software.
Alternatives Considered
TriNet ZenefitsReasons for Switching to Gusto
Very good payroll software. Able to complete the client needs.- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Gusto is a superior timetracking service
I was thrilled to learn that my new employer also uses Gusto. The experience continues to be everything I have come to expect from Gusto.
Pros
Gusto is, by far, the easiest time keeper management program on the market. Tracking time is easy. Gusto is end-user friendly and makes finding all of the information you could need relating to payroll a piece of cake. Time off is very easy to request.
Cons
There isn't really anything about Gusto I do not like, but it would be nice if the mobile version allowed for entering time through the keyboard rather than a scrolling time card.
- Industry: Computer & Network Security
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Payroll yes FSA no
For payroll and basic benefits for SMB it is adequate. They should get out of the FSA business.
Pros
UI is failrly intuitive. Website is responsive.
Cons
Specifically the FSA support is terrible. Requires additional documentation everytime which is tracked in separate system which requires unique login. Seems to be managed almost exclusively by bots.
Top Gusto Alternatives
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Great Software for business Payroll
Great experience using Gusto for payroll. The platform is user-friendly, making it easy to navigate. The payroll process is efficient, saving time and reducing errors. I appreciate the direct deposit feature, which ensures timely payments to employees. Additionally, Gusto's customer support is responsive and helpful whenever I have questions. Overall, using Gusto has simplified our payroll management and improved our overall efficiency.
Pros
Gusto is very user friendly. I used Gusto when I started my consulting business and the time to set up was less than 10 minutes. Time saved when operating a business is crucial.
Cons
For my business needs, there was nothing I disliked
Response from Gusto
Hello Dr Wali,
Thank you for sharing your detailed review! We’re thrilled to hear that Gusto has simplified your payroll process and made it easy to navigate, especially during your consulting business setup. It’s great to know that you find our customer support responsive and helpful. We appreciate your feedback and are glad Gusto has improved your overall efficiency after switching from ADP. Thank you for choosing us!
-Gusto
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Good with Gusto
Overall the experience while using Gusto was good. It was accurate, informative and simple to use. No extra nonsense and no frills.
Pros
What did I like most about the Gusto app?me it was the ease and simplicity of the whole thing. They made it fast, easy, and secure to track my hours.
Cons
To be honest, I don’t have any complaints or problems about the Gusto application. It did what I needed it to do and that’s all I can ask for.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Excellent payroll management
Systems like this should be simple - when it comes to managing your money and making sure you get paid properly. Gusto checks all the boxes. My team likes it too.
Pros
Gusto is the best interface that I have used. Simple, easy to navigate, I like the payday email reminders and they have fun graphics which is just a bonus.
Cons
They have an app, I never used it, in fact I cannot recall them advertising that it exists. That might be my own negligence.
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Gusto is Great!!!
Nothing but good thing to say about Gusto
Pros
Gusto is fantastic! This completely simplifies the entire payroll process. Very easy to set up and easy to enter on a weekly basis. I highly recommend using Gusto!
Added bonus being able to get benefits and work comp. through them also!
Cons
Honestly, I don't really have any cons for this software. We love it! It has saved us a ridiculous amount of money and time compared to other payroll providers.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Good payroll
Much better than other payroll and time tracking. Easy for self service and onboarding
Pros
Easy to use, easy to navigate and utiliz
Cons
Sometimes there are unexplained glitches and can't call right aaway
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
User Friendly
Much cheaper than competitors. Easy to setup and customer service was very helpful during transition. Running payroll is very simple. Can be a little tough to navigate reports but you can find them. Would recommend to any small business.
Pros
Easy to setup. Very easy to run payroll. Easy to update employees. User friendly. Price point is great! Customer service was very helpful during setup.
Cons
Can be hard to view reports and find what you need.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Good for small businesses
Overall it’s been a good experience. Should we expand to more than 10 employees though we will consider switching platforms.
Pros
It’s an easy to use portal and employees love the interface they utilize.
Cons
Lack of reporting abilities and lack of technical help from staff.
Alternatives Considered
QuickBooks PayrollReasons for Switching to Gusto
We chose Gusto due to recommendation from others who own small businesses.- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Gusto is easy to use and fairly priced
After about two years, I have enjoyed my overall experience with Gusto. As a very small business (myself plus two part time employees) I have found its features to be easy to use and relatively inexpensive. I was able to set up custom benefits for my remote work employees in addition to the standard benefits they offer. They also partner with other organizations to offer additional benefits like medical, retirement, etc. and these are things that would have been likely more difficult to seek out and set up on my own. I have recommended Gusto to multiple colleagues before.
Pros
Super simple to use and a reasonable price. Customer service helped me with onboarding and walked me through the features over the phone.
Cons
I haven't noticed much in the way of negatives and I've been using it for about two years.
Alternatives Considered
Paychex FlexReasons for Switching to Gusto
Much cheaper, online platform was easy to use, solid customer care.Response from Gusto
Hi Robert,
Thank you so much for sharing your experience! We're thrilled to hear that Gusto has been easy to use and has met your needs as a small business owner. It's great to know that our customer service team was able to support you during onboarding and that you've found value in the benefits options we offer. We appreciate your kind words and your recommendation to colleagues. If you ever have any questions or need further assistance, we're here to help!
Wishing you continued success with your business!
-Chelsea B
Client Relations Team Gusto
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
A must have tool for the HR manager!
Completely satisfied with the platform. The Customer Service team is accessible and responsive with any issues. A pleasure to continue using their services.
Pros
The general ease and flow of the platform, allows the user to complete payroll in under 2 minutes. The new spreadsheet feature enables accurate time tracking. Great integration with Quickbooks!
Cons
From an aesthetics perspective, the font is stale and the colors are boring. There should be more flashy indicators for the next step/
Alternatives Considered
Square Point of SaleReasons for Switching to Gusto
Superior features and ease of integration to our current softwareResponse from Gusto
Hello Alexis,
Hello,
Thank you for your wonderful review! We’re thrilled to hear that you find Gusto’s platform easy to use and efficient for completing payroll. We’re also glad you’re enjoying the new spreadsheet feature and the integration with QuickBooks.
We appreciate your feedback on the aesthetics of the platform. We’re always looking for ways to improve, and your suggestions will be taken into consideration as we continue to enhance the user experience.
Thank you again for your positive comments and for choosing Gusto! If you have any further suggestions or need assistance, please feel free to reach out.
-Gusto
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Gusto is a great product for starting early payroll but pricing and support don't scale well
overall, it was a great product to get started with, but as we scaled, the price increase became unfeasible and the support wasn't sufficient
Pros
Gusto has a pretty simple and easy UX and is quite easy to navigate around
Cons
gusto support wasn't great and it was hard to get help with a rep and the price skyrocketed out of nowhere
Reasons for Switching to Gusto
We initially went for Gusto because it seemed like the most cost-effective and was the easiest to get started with as a self-serve productResponse from Gusto
Hello Anj,
Thank you for your thoughtful review. We’re glad to hear that you found Gusto's user experience simple and easy to navigate. However, I’m sorry to learn that our support and pricing did not meet your expectations as your business scaled.
We are continuously working to improve both our support and pricing structures. Your feedback is crucial in helping us make necessary adjustments. If you have any specific issues or need assistance with your account, please reach out to us at [email protected]. We are committed to resolving your concerns and ensuring a positive experience.
Thank you for sharing your insights and for giving Gusto a try.
-Chelsea B
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great company to work with
Overall we enjoy working with Gusto and really like their customer service. Moving from a big company to Gusto was a smart choice for us.
Pros
Wonderful customer service, really responsive and easy to work with.
Cons
We have struggled adjusting to the change in when direct deposit gets settled. Most payroll companies, the banks will release funds to employee's accounts once it clears the employer's account. But with Gusto the funds don't clear the account until it the day employees are to be paid. So, employees who used to receive their checks early due to who they bank with no longer get that, they now have to wait until pay date later in the afternoon before their check is deposited.
Response from Gusto
Hello Gabrielle,
Hello,
Thank you for your positive feedback about our customer service! We’re pleased to hear that you’ve found our team responsive and easy to work with.
We understand that the change in direct deposit timing has impacted your payroll process, as funds now clear on the pay date rather than earlier. If you have any further questions or need assistance with this issue, please don’t hesitate to reach out.
Thank you again for choosing Gusto and for your valuable feedback.
-Gusto
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Gusto-Review
Overall, I have had a positive experience using Gusto. It has really simplified a lot of the HR elements for me and has allowed us to remain organized throughout. All in all, I like the product.
Pros
As a startup business executive, Gusto has been excellent in simplifying the payroll and HR processes. It has made payroll effortless, handling taxes, benefits, and employee payments in a way that's easy to manage.
I also want to share another highlight of Gusto, and that is its onboarding experience. New hires can enter their information and sign documents digitally, which saves time and keeps everything organized from day one.
Cons
Perhaps one of the bigger challenges with Gusto is its limited customization options. While it does cover the basics well, if your organization has unique payroll or benefit requirements, it can be difficult to tailor the platform to meet those needs.
Response from Gusto
Hello Chris,
Thank you for sharing your experience! We're thrilled to hear that Gusto has streamlined your payroll and onboarding processes, making things easier for you and your team. We understand the need for more customization and appreciate the feedback—it helps us continue to improve. We're glad Gusto has been a positive part of your startup journey!
-Gusto
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Mucho Gusto con Gusto
After more than two years of using Gusto as my primary payroll tool, my experience has been quite smooth and efficient, especially when managing my store's employee finances and payments. I've been able to take full advantage of this platform's automated functionalities, such as automatic salary calculation, tax filing and payment, and employee benefits management, which has saved me a lot of time and minimized errors.
However, as my business has grown, I've felt that costs have increased since pricing is per employee.
Overall, my experience with the software has allowed me to have frictionless payroll management, which has been key to business growth, although I might be evaluating options to better manage costs in the long run.
Pros
What I like most about Gusto is its comprehensive approach, as it can combine ease of use with automated payroll and tax management.
The platform automatically calculates and processes wages, files and pays payroll taxes, and manages benefits such as insurance and retirement plans. All of this happens in an intuitive and user-friendly interface, meaning that users can manage these processes without needing to be experts in payroll or accounting.
It is very useful for small and medium-sized businesses that do not have so many departments.
Cons
What I don't like about Gusto is that it can get a bit pricey as your business grows or if you need additional features. While it's affordable for small businesses, the pricing model includes a base fee plus a cost per employee, which can quickly add up if you have a growing workforce or decide to use more advanced features like benefits administration and additional HR tools.
Response from Gusto
Thank you, Gustavo, for your detailed and thoughtful review! We’re glad to hear that Gusto’s comprehensive approach to payroll and tax management has been helpful in streamlining your business operations. It's great to know that the automated features and user-friendly interface have saved you time and minimized errors.
We understand your concern about pricing as your business grows, and we appreciate your feedback on this. We're always working to offer the best value, and your insights help us improve. If you ever have questions about optimizing your plan or exploring features, feel free to reach out. We’re here to support your continued growth!
-Gusto
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Gusto is Becoming Popular, and Should Be
I have utilized Gusto for 4+ years within two different organizations, and have appreciated the versatility that it offers, and that both the large and small organizations that I have worked with have used it, so transferring and/or signing up under the new company is simple.
Pros
As a place to track my pay, I appreciate the user-friendly interface making it simple to explore tools within the platform, and find all information that I need at any point.
Cons
I have found it difficult to change my contact information permanently. For example, I got married one year, and now have a different email than the one that Gusto uses for login, and I cannot figure out how to change the actual login email which is frustrating because I no longer use it.
Response from Gusto
Hello Morgan,
Thank you for your thoughtful review! We're happy to hear that you've found Gusto’s platform user-friendly and versatile across different organizations. We understand how frustrating it can be when updating contact information, especially after something as exciting as a name change. Our support team is here to assist you with changing your login email and any other updates you need. Please reach out so we can help make this process smoother for you. We appreciate your continued use of Gusto and are glad it’s been a helpful tool in your work!
-Gusto
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
An intuitive tool to manage time and performance
Relatable performance experience in streamlining HR tasks with access anytime, anywhere.
Pros
Managing goals, training and objectives has become quite effortless. It is easy to find hire and reward the right talent with Gusto. It is also a wonderful online HR tool which helps us in empowering our employees.
Cons
Customization is not satisfying for me. It was not easy at all to setup this tool. Until now, some icons remains unchanged due to failures.
Response from Gusto
Hello Felix,
Thank you for sharing your experience!
It's great to hear that Gusto has made managing goals, training, and objectives effortless for you, and that it helps in hiring and rewarding talent effectively. We appreciate your feedback on customization and setup challenges; we're continually working to improve these aspects to better meet your needs. We're glad you find Gusto a valuable online HR tool for empowering your employees. Thank you for choosing Gusto!
-Gusto

- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Gusto: for the simplest of paychecks and those who don't need support
Support is terrible. They never seem to have an answer and you can't call them, they have to call you. Miss the call? Submit another request. I've been told 3 times I'd have a supervisor or specialist call me back and never received that call. They are unable to properly calculate payroll taxes, telling me the only way to do it correctly was to change our employees' W4 EVERY MONTH. That was their suggestion. It's so strange to me that they are so popular. If you use Gusto, check the federal withholding and I hope you don't mind that they will calculate your salary employees' hourly rates (based on what you enter as their estimated pay) and print it on each paystub.
Pros
Not much. The direct deposit did always go in next day, so that was nice.
Cons
Support was terrible. Chat never worked and if you miss their support call, you put in new request.They are also only able to calculate fed withholding for simple pay plans (straight hourly or salary with no commission). They calculate witholding as if each paycheck is the exact same each month.If you make $10K on your first paycheck of the month and $900 on your 2nd of the month, they will withhold $0 in federal withholding for the second paycheck, leaving you with almost $11,000 in untaxed income. They can't fix this. They also said they HAVE TO print an hourly rate on my salaried employees' paystubs, even though it shows 0 hours and they are paid a salary.
Response from Gusto
Hello Jordan,
We are sorry to hear about your experience with Gusto.
It's disappointing that you've encountered challenges with support and payroll tax calculations. Your feedback is important to us, and we apologize for any inconvenience. We appreciate you sharing your concerns, and we'll use this feedback to improve our services moving forward. If there's anything else we can do to assist you, please reach out directly.
-Gusto

- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
A great payroll management tool
Gusto has been a great tool in the area of employee management, payroll reporting and hiring process. It has helped in digitizing the whole process, and reduce time and effort in such cumbersome tasks.
Pros
Gusto is a one-stop solution for human resource and payroll management. It has a very easy-to-use user interface, with employee management, payroll tracking, employee hiring features as well. Also, customer support is quick and effective.
Cons
The product is a bit on the costlier side, which makes it difficult for small startups to adopt to such useful software.
Response from Gusto
Hello Chitrang,
Thank you for your thoughtful review! We’re delighted to hear that Gusto has streamlined your payroll and HR management, making it easier for you to handle employee management and hiring processes. We appreciate your feedback regarding pricing; we understand that cost can be a concern for small startups, and your input is valuable as we continue to improve. Thank you for choosing Gusto!
-Gusto
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Worst customer service!
Pros
The system is easy to use, but it is super problematic.
Cons
Firstly, the customer service aspect has been less than satisfactory. On multiple occasions, responses to inquiries and issues were delayed or lacked the depth and clarity needed to resolve concerns efficiently. It's crucial for a service provider in such a critical domain as payroll and HR to offer prompt and effective support to its customers. Unfortunately, this has not always been the case, leaving our team in challenging positions during time-sensitive periods.
Another significant issue encountered was the unexpected cancellation of payroll processes without prior notice. Not only has this caused confusion but also operational delays, affecting the morale of our workforce due to the unpredictability of their compensation. We've been met with no information, no solution.
There have been instances where former employees were not promptly removed from our benefits plan for months even after being notified, leading to unnecessary complications and financial discrepancies. This oversight underscores a need for a more rigorous system or checks to ensure that employee status changes are accurately and timely reflected across all service aspects provided by Gusto.
Response from Gusto
Hello Dalida,
Thank you for sharing your feedback about your support experience. We apologize for any inconvenience caused and are here to assist you further. Your insights are valuable to us as we strive to improve.
-Gusto
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Streamlining Payroll with Ease and Efficiency
Gusto provides a positive experience, particularly valued for its intuitive interface that simplifies payroll and HR management for small to medium-sized businesses. The software excels in automating payroll processes, significantly reducing manual errors and saving time. It also offers robust integrations with various applications, enhancing functionality and streamlining business operations
Pros
The most appreciated aspects of Gusto are its ease of use, with a user-friendly interface that simplifies payroll and HR management for users of all skill levels, and its robust integration capabilities with over 100 applications like QuickBooks and Asana, enhancing its functionality. Additionally, its automated payroll features reduce errors and save time, and although its health benefits management is available in limited states, it's comprehensive and straightforward to use
Cons
While Gusto doesn't include time tracking and next-day direct deposit in its most basic plan, this is balanced by the option to integrate with third-party time management apps, providing flexibility for businesses to tailor the service according to their specific needs.
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Bravo, Gusto!
Overall our experience with Gusto was positive and I would recommend checking it out.
Pros
Gusto is perfect for small to medium size firms that want an easy interface for both admins and users.
Cons
Sometimes Gusto can be too simple and doesn't offer everything competitors did at the time of using it.
Response from Gusto
Hello John
Thank you for the kind words and the thoughtful review! We're thrilled to hear that Gusto has been a great fit for your small to medium-sized firm, and that you found our interface easy to use for both admins and users.
We understand that while simplicity is one of our strengths, it can sometimes mean not having every feature you might find elsewhere. We're always working to improve and expand our offerings, so your feedback is incredibly valuable to us.
We're delighted that your overall experience with Gusto was positive, and we appreciate your recommendation. If you ever have suggestions or need anything in the future, don't hesitate to reach out—we're here to help!
-Gusto Team
- Industry: Online Media
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Gusto is Great!
Overall, I have enjoyed the platform. It simplifies tax filing and takes the guess work out of bookkeeping as it shows everything my contractor made for the year.
Pros
I love that you can handle your W2 signing and 1099 filing through the platform. I also love that it supports direct deposit.
Cons
It's hard to create and review reports. For example, I couldn't figure out how to make a report of what my contractor had made in a given time period.
Response from Gusto
Hello Skyler,
Thank you for sharing your experience! We're glad Gusto has made tax filing and bookkeeping easier for you. We appreciate your feedback on reports—it’s helpful as we work to improve our features. If you ever need assistance with report creation, our support team is here to help!
-Gusto
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Seamless payroll support
It has been a transformative tool for our monthly payroll tasks, cutting them down to a mere minute.
Pros
Very clear and concise interface for payroll, benefits and reporting, and the customer support is always there when we need them.
Cons
I wish the time tracking was more detailed.
Response from Gusto
Hello Herbert,
Thank you for your review!
We're glad you find Gusto's interface for payroll, benefits, and reporting clear and concise. Our customer support team is always here to help. We appreciate your feedback on time tracking and will continue working to improve our services. It's great to hear Gusto has made your monthly payroll tasks more efficient. Thank you for choosing us!
-Gusto