Reftab Reviews

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews
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User Reviews Overview

About Reftab

Reftab empowers schools and IT departments with a customizable, all-in-one platform for hardware and software asset tracking. Recognized by Forbes as the best in its class for 2023 and 2024, Reftab simplifies onboarding and...

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Feature ratings

Value for Money
4.9
Functionality
4.6
Ease of Use
4.7
Customer Support
4.9

Browse Reftab Reviews

93 of 93 reviews
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Jordan
Jordan
  • Industry: Information Services
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/12/2023

Excellent tool

Pros

Reftab offers organized asset management.

Devin
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 28/05/2024

Reftab Review

Overall Reftab has been a five star product. Very easy and simple to use. If you aren't able to figure a task out they have helpful documents explaining each process step by step or customer service is very responsive and friendly to work with.

Pros

Easy to understand and use. This software is very simple and straight forward and very customizable.

Cons

You can't change the fields in the LDAP sync to custom fields such as Screen size etc.
If importing machines you can't have the asset status set to in stock automatically. Which means you have to go to each asset and change the status manually. You can make a Workflow Automation that changes the asset status automatically for any new asset added after creation.

Alternatives Considered

Asset Panda

Reasons for Switching to Reftab

We have a patch management software we use that runs off an installable agent and will take a back seat to anything else that runs off an agent. Reftab was one of the only options that didn't require the install of an agent.
Nick
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/01/2025

Really do like this platform

Really good experience! I'm sticking with this one!

Pros

Good set of features
Barcode generation and scanning
Easy to use
Good UX
Fair plan limits

Cons

No ability to hide tabs/modules that you don't use

Top Reftab Alternatives

GigaTrak Asset Tracking System

Microsoft Excel

Alex
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 07/09/2023

Review

A few things still need some more work, such as offering more ways to automate would be great, some more complex automation would be great like, "If the loan is XYZ and the user is Disabled email Manager (Insert body of the email and allow response) My company is really looking to automate as much as we can so being able to do more complex things in Reftab and make a more friendly API to use (have had some issues with trying to make things work, for example, the API will work fine on one call, I will change one thing and it no longer authenticates.)

Pros

The integration and automation, I would like more of these.

Cons

Manual management can be tricky to use, I would love a cleaner/more streamlined way for things that can not be managed via integrations.

Response from Reftab

Thanks for your review Alex! Much appreciated - we'll reach out to you regarding your workflow automation needs. Reftab can be configured to email a person's manager based on conditions like if the person is disabled and has equipment assigned to them, etc. There might be more that you're needing (such as a reply to address), so we're happy to work directly with you for that. Thanks again!

Replied 08/09/2023
Susan
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/10/2024

Happy Reftab Customer

I have had a great experience with Reftab so far. Set up was easy with user friendly UI and support documents. The import tools were extremely helpful and the support team was phenomenal in helping answer questions and troubleshoot our Okta connections.

Pros

Okta SaaS Discovery is a game changer, we no longer need to manually checkout & checkin any applications assigned to users via Okta. Additionally, the reporting offers more 'out of the box' features than I've seen in other asset management tools.

Cons

I wish Kits could be used to assign licenses in bulk. We have installed & non-Okta licenses that fall outside the scope of Okta SaaS Discovery. If we could create kits to assign licenses used by specific departments, this would greatly reduce the remaining manual assignments.

Alternatives Considered

Asset Panda

Reasons for Choosing Reftab

Reftab has more robust integrations with Okta and the reporting feature is easier to use, giving us most of the data we need within minutes.

Reasons for Switching to Reftab

Cost, configurability, reporting, integrations, both asset & license management in a single tool.
Michael
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 21/08/2024

Good system

Good system, precisely what I need for my educational organization.

Pros

I selected Reftab over other systems, implemented it, and used it for my previous and current organization. Easy to navigate,

Cons

Limited feature for bulk update to update multiple field information.

Alternatives Considered

Asset Panda

Reasons for Choosing Reftab

I was looking for something new and more user-friendly.

Switched From

JIRA Service Management

Reasons for Switching to Reftab

Educational discounts. User-friendly and budget-friendly, and Reftab keeps adding or improving its features.
Melanie
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2024

RefTab - asset / equipment management education

We are quite early I our go live, but RefTab have been outstanding in their responsiveness and willingness to work with us to provide a product we can use.
Any issues or questions have been dealt with promptly.

Pros

The adaptability / configurability of the platform.
The pricing structure is simple and easily tracked.
The team are excellent, welcoming feedback and considering adaptations if possible.

Cons

The app is not focused the way we want it, but this is our specific use case. We will be reviewing its use again and hoping to be able to utilise it in the future. In the meantime, the portal works well for our users.

Alternatives Considered

Cheqroom

Reasons for Choosing Reftab

We are expanding, the cost structure and set up did not keep up / make sense for our structure.

Switched From

Smarthub

Reasons for Switching to Reftab

Price, adaptability, a part of our Group already utilised part of the product.
Kyle
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/10/2023

Reftab is making my IT life easier!

Very positive. Customer service was very helpful and knowledgeable. Asset creation was a breeze, and I enjoy using the interface.

Pros

Easy to use, clean and fast interface, mobile app allows for asset signing and tagging in the field.

Cons

I'm looking forward to more integrations. Some of the integration tutorials were outdated. Some UI customization would be nice, like themes or a dark mode.

Camille
  • Industry: Graphic Design
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 29/10/2024

Just right

Reftab is just what I needed to help us track our equipment as we regularly check things in and out to students. Each of the different instructors can know exactly where the equipment is as well.

Pros

I can check out our school equipment to students seamlessly with the app on my phone or on my computer. I can also track and run reports regarding the status of the equipment. This is just what our program needed at a great price.

Cons

The UI of the app and the desktop version would greatly improve the product.

Alternatives Considered

VIZOR IT Asset Management for Schools

Reasons for Switching to Reftab

We chose Reftab over VIZOR due to the price.
Philip
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/11/2024

Regional Communication Aid Service, UK

Great software that does what we need a service. The support is great. Things are sorted very quickly when there has been issues.

Pros

Simple to use and quick to learn. Great support!

Cons

Cant print labels for accessories when looking at the accessory you need to go out and into all of the accessories. We need to generate labels for our stock and its really annoying.

Scott
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/03/2022

Absolutely astonished by the support offered by Reftab

Pros

Reftab checks all of our boxes for a ITAM tool. The Jira, Intune, and Jamf syncs allow us to trust Reftab as our 100% live source of truth for all of our most critical assets. The software is easy to use and has been a real win for us.

While the software is great, support is really where Reftab shines. There have now been two instances where I've found a bug and reported it to their support team. Both times they were able to apply a fix within hours of me reporting the issue. I'm absolutely blown away at how responsive and helpful their support team is. I cannot evangelize them enough!

Cons

None, reftab has been able to satisfy all of our business needs.

Alternatives Considered

Oomnitza

Reasons for Choosing Reftab

Integration availability

Reasons for Switching to Reftab

We prefer to work with smaller, more agile companies.
Chris
  • Industry: Law Practice
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/06/2020

Best-in-class Asset Management solution

Reftab was simple to configure and even easier to manage. Our business enjoys the peace of mind knowing we are in control of the cost as we grow in users.

Pros

Reftab provides a powerful and cost-effective solution enabling us to keep track of our physical and digital assets across a distributed workforce.

Cons

I can identify very few cons in the time I've used this platform. The ability to deploy an agent to all hardware to automatically capture information would be nice but not necessary if managed well.

Alternatives Considered

Asset Panda

Reasons for Switching to Reftab

Cost and integrations with our existing platforms (Jira Service Desk)
Mido
  • Industry: Environmental Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2024

Reftab is a good tool for asset tracking

Pros

Good to track assets and find them where they are located

Cons

Could be more user friendly but its okay

Scott
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/05/2023

Early adopter who's watched you grow

Impeccable

Pros

There are so many ways in which we use the system. We have adapted multiple processes to fit Reftab. It has become one of the most important tools I use. We were there in the early days before the site became as feature rich as it is today and we are pleased to say we stuck around. We are proud to have our logo on your home page displaying that we use your product

Cons

It's hard to say what I don't like. Over the years I have seen the site develop and today I'm left with feeling that anything which isn't quite right will get there eventually. As long as you keep the attitude you have towards development, there are no cons

Benjamin
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/04/2024

Great Support

Pros

Great customer support. US based company. US based storage.

Cons

2FA is not in the free version. I do not like Free Trial promotions on the asset webpage all the time. I wish we could turn that off.

Kim
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/03/2022

We save time and money because of Reftab

Every time I have had a question, or issue trying to do accomplish something with the software, the help has been very prompt, and helpful.

Pros

We are a cleaning company, we use Reftab to track our vacuums, mop poles, caddies, etc. Lots of low cost items, but hard to keep track of. Easy to leave at jobsites. This has been huge in keeping our assets. WE have seen a savings from not having to rebuy lost items. The software is comprehensive enough we also use it to provide asset lists for taxes as well. The software can track your item locations, you can add picture of the items, the cost and date of purchase as well as track how long you had it till it was disposed off. The reports let you know who and how many times the item has been checked out.

Cons

The two issues we had with the software was the inability to change asset numbers and the printing of tags was complicated system. Both of these have been upgraded making the software even easier to use.

Maria
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 31/01/2023

Efficient and Easy

Loved how there was a free trial, so we could see how it worked for free. Loved the software and ease of use.

Pros

So easy and user friendly. We were able to set up the software, put tracking stickers on over 50 assests and start using within a day. Amazing!

Cons

I do not currently have any cons at this time.

Trevor
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 01/12/2022

Great product, so easy to setup and use!

Experience with Reftab has been great and the support from the Reftab team has been superb and they have sorted out anything I've raised with them. Well done guys!

Pros

Checking in and out and having locations of where equipment is are fantastic. I can easy see who checked items in and out too, which is essential.

Cons

I wish there was a way to fix the default sorting order in the Asset view (call outstanding on this, so hopefully it's possible) and wish I could use the Change History without having to upgrade to a higher tier. Would like to choose a default Tab when opening the program too. Everything else is great!

Kirk
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/10/2022

Reftab saves a lot of time for asset management

There was a feature missing that impacted our workflow, I emailed support and that feature was implemented within a couple of weeks. This has been our continual experience with Reftab, amazing customer support and an all around great product.

Pros

Ease of use, ease of setup and the integrations. We have been abysmal at keeping our assets up-to-date, but with the integrations in Reftab a lot of our mistakes have been alleviated by the sync from Jamf and Intune. The auto checkout of assets has helped us keep up on equipment.

Cons

The mobile app would be nice if we used barcodes, but because of remote workforce now-a-days we do not put barcode/asset tags on equipment. If would be nice if the mobile app was able to OCR a pic of the serial number, but it's not a deal breaker in the slightest.

Joyce
  • Industry: Research
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/08/2022

Good system for current needs - some upgrades would make it more useful.

Overall, it's meeting our needs to monitor inventory stock and assets. As we continue to use the software, we may find other needs to utilize it more.

Pros

Mobile app scanning, easy navigation of software,

Cons

- would be nice to be able to have "clone" feature for accessories.
- the ability to edit notes in accessories that have been issued
- the ability to create accessories from scanning in mobile app. currently, it will only create assets. currently, all accessories are created from a desktop. having the ability to do both from mobile app would be more helpful/useful.
- limited information can be seen in mobile app - seeing loan history in mobile app could be helpful

Robert
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/02/2022

110% satisfaction guaranteed.

user-friendly, with all extra features that i did not see anywhere else, customer service was extremely helpful. and the on-boarding for subscribers was top-notch. do your self a favor and take the software for a spin.

Pros

the asset management was amazing, but the ability to Bar code every asset and then check-in and check-out,and the iphone apllication for ease of use. this purchase was a no Brainer

Cons

when i find something i will revisit my review.

Brent
  • Industry: Media Production
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/09/2020

The perfect solution for our rental inventory needs

We looked at many software options that cost 10 times that of Reftab and never perfectly fit the bill of our specific needs. Reftab, right off the shelf was a great solution for our application and came in at a considerable lower cost than the other software options that were evaluated.

Pros

Reftab is a powerful tool to manage rental inventory going in and out and being able to identify the status and location of any given at any given time is very helpful in our quick passed application.

Cons

There is not much I am missing in the software. My only feature request in customized reporting has been submitted to the company.

Jeremy
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/03/2021

Good user interface, newer inventory management software

We are really happy we went with Reftab. Our strategy was to pick a smaller product with more room to grow. I feel Reftab is early in their product lifecycle, and their staff is motivated to grow and add more features. This is the kind of company and product we like to work with.

Pros

Reftab seems like a newer, slightly smaller company product, and it does everything we need it to do. Price is competitive, coming in a little lower than some other products. Reftab doesn't have some of the bloat or feature creep in other more mature inventory management solutions. The support team is very responsive to inquiries, and they even developed some small features we suggested, saying those features made sense for the whole user base.

Accurate, intuitive

Cons

The simplicity of the software has lots of pluses if you like simplicity, but it may lack some of the more niche features in the larger, more mature products. On rare occasions it throws an error, but the errors are handled and displayed in the UI in a way which makes sense.

Adam
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 20/09/2022

Great overall user experience

Pros

I've only been using the software for a short while and feel like it's been very easy to grasp the fundamentals. The UI is simple and features are well worked.

Cons

There are some minor bugs when it comes to searching for assets or loanees. I've however contacted the customer support about this and they told me they would be fixed in the next update :)

Roland
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 05/01/2017

Most compact asset management tool

I reviewed a bunch of asset management tools to use within our company. Reftab is the only one which is smooth to use and reduced to the really needed functionalities. What often is what you need. We decided to use that tool for our needs.

There are some tiny points which can be improved like the data import/data export for Loanees and Devices. Some controls are maybe not placed very intuitive but after the first find and use, everything is fine. Overall a nice and good tool!

A nice new feature would be to print out not only the QR-Code with a digital number next to it rather the QR-Code, Digital number, Company Name, Device Brand, Device Title and the possibility to format the output (e.g. like another Avery template like the L6011).

Pros

Smooth and reduced to the needed functionality.

Cons

Some controls are hard to find, only in the context of a location or the Import/Export functionality.

93 reviews