User Reviews Overview
About Pabau
Pabau's all-in-one software is built to handle everything that clinics (both large and small) need to run smoothly. Forget spreadsheets, integrations, paper notes and scanning — do it all from one easy to use tool. - Save 12+...
Learn moreAll Pabau Reviews Apply filters
Browse Pabau Reviews
All Pabau Reviews Apply filters
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Highly recommendable software for clinics and groups of clinics
Superb
Pros
The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly.
After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.
Cons
So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.
Response from Pabau
Thanks for the review - we are happy to have you on-board. You can book 121 success meetings to make sure you are getting the most out of our system anytime here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Very happy so far!
It’s been good, any problems I had were quickly resolved
Pros
After care support, [sensitive content hidden] has been exceptionally supportive.
Cons
Need more functions on mobile particularly android although they are implementing new features all the time
Alternatives Considered
PhorestReasons for Switching to Pabau
Aftercare support available and having one point of contact was important for us- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Avoid like the plague
It could not be worse, customer service is appalling. This software has cost our business tens of thousands of pounds and hours of stress
Pros
Absolutely nothing. I really cannot expand on this any further
Cons
It’s difficult to choose just one. Very poor functionality, issues which will detrimentally effect patient safety and the success of your business
Top Pabau Alternatives
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Not something I would choose again
All a bit rubbish and disappointing to say the least
Pros
Functionality - low number of steps to navigate
Cons
Promises a lot but doesn't deliver - Lots of glitches - very poor customer service - mega expensive compared to market leaders like Cliniko
Reasons for Choosing Pabau
Practicepal was old tech trying to support too many add on functions and it became mega slow, crashed frequently, and lost data.Reasons for Switching to Pabau
Because Pabau assured us that switching would be fairly simple and only take 1-2weeks maxResponse from Pabau
Hi David, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121 and we will endeavor to turn this around.
You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
Additionally, you can explore these resources available 24/7 - https://pabau.com/support-centre/
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Pabau switch success
It has been a good experience and it's great there is always someone you can contact
Pros
has all bases covered and continues to develop
Cons
There are still some features in development.
I would like more free marketing as this is another expense that other systems do not charge for
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Pabau is an excellent software
Excellent software; it will make my life much easier because it contains all the features I need to run my clinic smoothly plus superb customer service and support.
Pros
Excellent software and support from purchasing the software until the last configurations tailored to my needs. The staff is super helpful and provides outstanding customer support and online training on all aspects, such as setting up an account, configuring Pabau to my needs, helping with Stripe integration, uploading my templates, marketing advice, tips for my practice, etc. Pabau is easy to use and offers numerous useful features. I am exceptionally pleased about Pabau 2, too. It is a good value for money.
Cons
Nothing so far; I am pleased to purchase Pabau.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Great for small - medium sized businesses!
Pros
I like that Pabau is cloud based and easy to navigate. The training videos are really helpful and customer support is straight forward and quick to respond.
Cons
When the portal is open and being used by multiple devices, it does not update unanimously on each device until the page is refreshed. Once you know this, you get into a habit of actively refreshing the page before booking someone in to avoid double bookings.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
Everything you need on one CRM
I like Pabau as there is lots of support
Pros
There are many features and I am still working my way to optimising all of them. Pabau has literally thought about everything.
Cons
It can be a bit tricky in comparison to other interfaces but the more you interact the better it gets and the more features you find
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Good booking system
Pabau’s invoicing and payment processing are seamless too, helping us keep our finances organized and professional. We also use Pabau’s automated reminders, which clients appreciate and reduce no-shows significantly.
Pros
Pabau has allowed us to focus more on delivering exceptional service to our clients by making our backend operations much more efficient and professional.
Cons
One minor area of improvement would be the learning curve; there are a lot of features to explore, so onboarding took some time. However, their support team has been responsive and helpful, answering our questions promptly and even offering training sessions.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Amazing! We wouldn't use anyone else!
Amazing! We wouldn't use anyone else!
We couldn't function without Pabau!
Pros
Quick with solving questions via online or zoom meetings. Marie is just awesome and is always helpful.
Cons
There was a few teething problems with the 2.0 version but all is sorted.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
[sensitive content hidden] deserves a pay rise!
Difficult with the technical side but have had a great experience with [sensitive content hidden]
Pros
A lot of the automated features such as consent, medical, reminders, follow ups, reviews
Cons
Difficult to learn how to use the system, but [sensitive content hidden] has been amazing and very supportive
Response from Pabau
Hi Natasha, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Great clinical software. A must have!
Amazing, I can't think of using any other software.
Pros
The software keeps getting better.
I love the automation.
Cons
Intermittent software issues but its less frequent now.
Alternatives Considered
FreshaReasons for Switching to Pabau
Pabau is much better software compared to others.Response from Pabau
Hey Soumendra, thanks for the review - we are happy to have you onboard! Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
- Pabau Academy (300+ lessons) - https://academy.pabau.com/
- Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Data Migration and Integration
Migration and integration is seamless. Staff are supportive and reassuring.
Pros
Marketing features. Client data management. Migration and integration support.
Cons
Scheduling of staff. Enforcing deposits.
Response from Pabau
Hi Ryan, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including support around building comms, scheduling, deposits, AI, etc.) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Highly recomend
Pros
I would highly recomeb=nd Pabau for its ease of use, nice interface and clinical forms. Also the customer serivce is great and always fast to solve any issues
Cons
I dont have anything to dislike so far. The have been great
Alternatives Considered
CalendlyReasons for Switching to Pabau
It is more professional and offers more optionsResponse from Pabau
Hi Vee, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting-us
- https://support.pabau.com/meetings/pabau/success-meeting
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Not for medical businesses
Software is ok but I don't think it's suitable for a serious medical business. Sometimes they mix up data so there is GDPR issue.
Pros
Lots of features
covers everything that you need for marketing
Reports are very good and flexible
Cons
Takes ages to load
Lots of features but lots of them breaks and not working properly
Support - it takes ages for them to understand your issue and ages to reply. They ask same questions again and again,
Too many technical issues at the moment and they are struggling to fix
Response from Pabau
Hi Richard - we serve over 2000 medical businesses world-wide, are HIPPA and GDPR compliant, and we have isolated databases, so the idea we can have a mix up, is simply not true. We often find that 'issues' are 99% of the time caused by staff not going through the full academy, via academy.pabau.com so please encourage everyone to do so.
You can raise tickets via our ticketing system mytickets.pabau.com - but from looking at your interactions, it seems like you expect a more dedicated response, which can be easily achieved by upgrading to an account manager. https://pabau.com/account-manager/
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Excellent crm
Good customer service, easy to use setup, easy to find information
Pros
It’s got mostly everything I need minus few features that are coming soon
Cons
A few features aren’t ready that I thought were already functioning
Alternatives Considered
PhorestReasons for Choosing Pabau
No gift vouchers packages Not intended for medispaSwitched From
ClinikoReasons for Switching to Pabau
Easier use of system Cheaper monthly feeResponse from Pabau
Hi Ellen,
Thank you so much for your review - we are thrilled to have you onboard!
We're constantly rolling out new features and updates – keep an eye for our newsletter!
As a reminder, you can book a call with our Success team anytime to make sure you are getting the most out of our system:
UK hours: https://support.pabau.com/meetings/pabau/success-meeting
US hours: https://support.pabau.com/meetings/pabau/success-meeting-us
Best wishes, Thiago
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Fantastic Team—Incredibly Helpful with Setup
Overall, my experience with Pabau has been very positive. The setup process was straightforward and the support team was incredibly helpful throughout. The system efficiently manages our daily operations, streamlining tasks and improving workflow. The virtual consultations and SMS features are particularly valuable, enhancing client communication and making everything run more smoothly. Pabau has been a reliable and effective tool for our clinic.
Pros
Pabau has been a great fit for our clinic. The setup was smooth, and the support team has been incredibly helpful. It handles most of our daily operations efficiently, making everything run more smoothly. I especially appreciate the virtual consultations and SMS features—they make communicating with clients much easier. Highly recommend!
Cons
Pabau is a good system, though the setup I thought would have been challenging. Thankfully, their supportive team was very helpful throughout the process
Response from Pabau
Hi Dr J, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and to get expert help around setup), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Pabau Review
The set up and implementation was extremely easy and smooth. Customer Service has been great so far.
Pricing has to be competitive and certain features need to be improved
Pros
I liked the Calendar feature, REcords Management feature, Templates are handy, Marking for Botox etc are compatible, Notifications are well designed.
Cons
The least I liked is their PRescription feature which is complicated to use. Also the birthday templates are not fancy. Customer review template is also not up to the mark.
Response from Pabau
Hi Abhi, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including setup of prescriptions and templates) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Better execution of the basics, customer service very good
Pros
The customer service is great, I am on the chat most days and have an answer to my questions within a couple of hours. The reminders, pre care and after cares are excellent and the desktop is lovely to use.
Cons
We use the app and it just does not keep up with Pabau on the desktop, which is a shame as it is what we use the most and this was explained to the agent when Pabau was sold to us. The basics don't always work as they should, clients haven't been getting reminders for over 2 weeks now. Get the basics spot on before implementing any other features I would say.
Response from Pabau
Hi Maegan, thanks for the review. Regarding your feedback - To help you with the overall setup and get the most out of Pabau (also around the app) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into any issues.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Poor customer service
Overall Pabau does what it needs to until it doesnt. The software glitches and customer service is appalling. THE ABSOLUTE WORST. I have not been able to see my schedule for over 7 weeks and keep being told that it is in the process of being rectified by 'x' date and it does not. I can not speak to anyone and I am stuck. Find a company with better support!
Pros
I had used it at a different practice and wanted to stay consistent
Cons
Pabau has THE WORST customer service. Do not expect to speak to anyone. There is a standard response and issues routinely take 6-8 weeks to rectify. I have had 2 issues in the last two years and both incredibly frustrating- there is no contact person and there is no accuracy to when they will fix a problem. There is no apology and no attempt to help the situation.
Response from Pabau
Maryam
We both know this review is littered with inaccuracies and we communicated on email and showed our team had in fact been more than helpful with your issues. The nature of development is some issues take longer to solve than others based on priority and how many clients are impacted, we are more than happy to deal with clients and work with them to make the system better , but when faced with nothing but lies from someone who supposedly understands how reviews can impact a business it’s surprising you have taken it upon yourself to not only give an inaccurate review, but may put others off by the fact you have downright lied. Our offboarding team will be in touch to help you find a new provider as clearly Pabau is not for you.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Review of Pabau CRM
My overall experience with Pabau has been excellent
Pros
The best is the Calendar feature, followed by the ease of accessing multiple pages from the Calendar itself.
Cons
PRescription feature
Birthday templates need to be fancy
Response from Pabau
Hi Shanthi, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and get help around prescriptions and birthday templates), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Simplifies Clinic Operations with Ease
Pros
What I liked most about the Pabau app is its user-friendly interface and comprehensive patient management system. The appointment scheduling feature is particularly impressive, allowing for seamless booking and automated reminders. Additionally, the app’s ability to integrate with other systems and its robust reporting tools make it an invaluable resource for managing my practice efficiently
Cons
What I liked least about the Pabau app is the occasional lag when accessing certain features, which can slow down workflow. Additionally, the initial setup and customization process was a bit complex and time-consuming. It would be beneficial if the app had more intuitive navigation and streamlined onboarding for new users.
Response from Pabau
Hi Edgar, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (including setup help), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Regarding your feedback: We've been working extremely hard on the development of new features and overall speed. Although rare, please contact us if any issues.
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Enjoy using Pabau
Pros
Makes scheduling , EMR easy. The automated features are great too.
Cons
In the journey from the Pabau App. When it’s time to choose a consent form and you mistakenly click on the wrong consent form , it can’t be corrected. There is no provision to go back and select the correct consent form. This needs to be fixed asap
Response from Pabau
Hi Shiela,
Thanks for the review – we are happy to have you on board. Please ask anyone else in your team to also leave an honest review!
Regarding the app journey, I’m pleased to inform you that it is possible to reset the consent form if you pick the wrong one – try swiping left, and it should reset! You can also book 1-to-1 success meetings to ensure you are getting the most out of our system anytime here: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us
Thiago
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
It's great if you know how to navigate it.
It's relatively simple and easy to use, with the help of customer support they make solving problems easy.
Pros
Everything is integrated into the software. Features that are coming are why I purchased with Pabau and am anxiously waiting to be able to use them.
Cons
There are multiple steps you have to take in order to accomplish one goal, for example making a member available for online bookings.
Response from Pabau
Hi Celeste, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including improvement of the online bookings journey) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com.
On top of that, 2 additional resources available to you 24/7 that we would also recommend are:
- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Appalling customer service Avoid
Initially found Pabau very useful but since the latest software update have experienced a plethora of problems and I would not use them again based on their complete lack of customer service or support .
Pros
Cannot comment as we are experiencing multiple problems with this platform
Cons
Recent software update has been an utter disaster.
No notification received that this was happening
Made online booking inoperable
Patients could book into dates and times we weren’t open
It would take random amounts from patients payment method despite us completing the settings
Absolutely appalling customer service
There is no phone number no one would answer emails
Absolutely awful experience which is still ongoing .
Avoid
Response from Pabau
Hi Anne-Marie
As a long term user of Pabau and knowing you personally its a shame that you have felt the need to leave a review given how well Pabau works for your business. The online bookings were commuicated, but often setup was not done well by the user, which caused problems. I can see that you have been using the system without issue now for some time, so hopefully your review can be updated. If you are still having issues reach out to [email protected] and the guys will be happy to help.
Kane
