Box Reviews

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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User Reviews Overview

About Box

Simplify your tech stack and save on cost with the Content Cloud: a secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, e-signature, classification, and retention....

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Feature ratings

Value for Money
4.3
Functionality
4.4
Ease of Use
4.5
Customer Support
4.2

Browse Box Reviews

5,570 of 5,570 reviews
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Himanshu
Himanshu
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 31/12/2024

File Accessing via BOX

We are using this platform to share brochure and quotation to the customers extremely securely with full accessing permissions. It allows us to make partners file folder separately to keep their file records.

Pros

1. User-friendly , secure, stable storage cloud platform.
2. Extremly helpful for external users to share and access files securely with environment.
3. Keep record of highly confidential data properly.
4. It allows us to give file accessing permission individually.

Cons

1. Extremely high in cost.
2. Little bit off when it ask for external user to create account for file accessing.
3. Difficult to search document from the records of particular entry.

Chris
  • Industry: Nonprofit Organization Management
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 02/12/2024

Better then most online storge services (free account).

The share option is much better than other services.

Pros

The interface is very user friendly , on desktop and mobile.

Cons

The storge space on a free account is a bit low compared to other online storge services.

RAjneet
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

3
Reviewed on 02/12/2024

Box is Useful But Beware of Storage Constraint

Good for cloud files and integrations but storage space constraint is a big turnoff.

Pros

Vast amount of applications are integratabtle. Very dependable and great for file management in the cloud.

Cons

The storage provided is a limiting factor. Desktop syncing resulted in some issues that were not desirable.

Top Box Alternatives

Ben
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 03/10/2024

Great software but not perfect

My overall experience with Box was really good but not without flaws.

Pros

I liked the ease of being able to transfer files between office computers at a very competitive price.

Cons

The sychronisation was sometimes slow and the software was very limited with compatibility of operating systems.

Alternatives Considered

Google Drive

Reasons for Switching to Box

Cheaper and a recommendation from other colleagues
Daniel
  • Industry: Graphic Design
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 27/11/2024

Box is the best for managing cloud based content

I really enjoy the seem less way my content is being managed

Pros

I like the user experience and interface of the website

Cons

I haven't noticed anything bad but if I do I'll come back

Ing. Ind. Manuel
  • Industry: Import & Export
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 24/11/2024

Start with Box

Pros

Unlimited storage from the most basic plan for companies.

Cons

At the moment we have started working with box and I have not found any functionality failure with work colleagues.

kobina bosumtwi
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2024

A Solid Cloud Storage Solution for Collaboration

Box has indeed been a dependable cloud storage service for our team, right from easy file sharing to secure collaboration and a high level of integration with other tools. It is for this reason that despite pricing concerns, security, scalability, and ease of use make it an excellent choice for businesses that really need storage and collaboration.

Pros

Box excels in providing robust cloud storage and file-sharing to enable collaboration among teams with much ease. Its ease of use, combined with good integration into popular productivity tools like Google Workspace, Microsoft Office 365, and Slack, makes it highly effective for business. Advanced security features of Box include encryption and granular access control, particularly helpful when it comes to dealing with sensitive documents.

Cons

While Box has great functionality, the pricing for Box can be quite steep with its structure for small businesses, particularly if you have to scale up or require additional storage. There are also slight complaints from users that the mobile application needs to be a little more intuitive and responsive.

Joyce
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2024

Review For Box

Box has a fantastic security for protecting our data.

Pros

Box offers incredible security features like data encryption. This helps to protect you data from malicious activities. Box has an amazing customer support.

Cons

There nothing that is wrong with this platform.

Maryanne
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/11/2024

Five Star Platform

It is always great to work with a five star platform.

Pros

Me I feel like Box has made storing things online easy because I can access my data from the cloud easily. Box has the best integrations ever. Box's customer support team is dependable on.

Cons

I haven't had any challenges with this platform.

Dominick
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/01/2025

Box - Cloud Based File Sharing Is A Must Have

I've been using Box for about a decade for various post production jobs, it's become even more helpful since the pandemic because remote work has become even more common!

Pros

Box makes it easy to securely store and share files, which is super helpful when you're working with other people remotely and need to collaborate on a project!

Cons

I have no complains about Box, I think it works great!

Bilal
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 21/05/2024

The Ultimate and Cloud Solution for the Secure Collaboration and File Management.

The platform excels in providing a secure environment for storing and sharing files, which is crucial for any business handling sensitive data. The collaboration tools, such as real-time editing and commenting, have significantly improved teamwork and productivity within projects.

Pros

The ability to share and store files securely, while also enabling real-time collaboration and integration with various third-party applications, makes it an incredibly powerful tool for businesses.

Cons

While the platform offers a wealth of features, navigating through them can be overwhelming, and finding specific settings or options isn't always intuitive.

Mahamudul
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 09/07/2024

Box is flexible enough to grow with the project, offering more features and storage as needed.

Box provides cutting-edge security features like access controls, two-factor authentication, and encryption to safeguard private project data.

Pros

Keeping all project-related files and documents in a single location accessible to all team members of my research project facilitates collaboration and information sharing.
Businesses needing strong collaboration, integration, and compliance features will find Box to be an excellent and secure cloud content management solution.
Certain offline access functionalities guarantee uninterrupted work in the event of an internet outage, with modifications synchronized upon reestablishing connectivity.

Cons

Higher pricing tiers come with more advanced features and larger storage limits.
Complex setup and management may be required for certain advanced features and integrations.
Customization and initial setup can take a lot of time.

Han
  • Industry: Medical Devices
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 04/08/2024

Decent file storage and sharing

We use it to share files within and outside of the organization. It can be used for files and folders alike, which is very useful for us. I’m happy with the quality of this software, and hope others would adopt it too.

Pros

Box has a very friendly UI that anyone can start using easily

Cons

It’s not very common in workplaces, so I struggle to find teams and companies that I use it to communicate with

Przemek
Przemek
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 02/08/2023

The best solution for content management

Overall I am very happy with the Box. I work with files for several hours every day and doing this with Box gives me a lot of satisfaction from smooth tasks. I would not replace Box with any other competitive tool such as OneDrive.

Pros

I really like that box controls versions of stored documents and stores all previous revisions. This makes it much easier to work with documents that require frequent updates by many people. The tool is very intuitive and easy to use. Controlling and granting access is not difficult. The adaptation of Box in my department was practically one day and did not cause any problems.

Cons

Box seems to be complete and it's hard to find any shortcomings, but I had a hard time integrating Box with GitHub and setting up file sharing. This required providing many settings that were not entirely clear and required clarification. Later, the process of approving these settings by Box took a while and I think this is the field for improvement.

Manuel
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/10/2024

Box Review

Overall, it’s been a good experience. It helps keep everything in one place and makes working with my team much smoother. There’s a bit of a learning curve, but once you get past that, it’s super useful.

Pros

I really like how easy it is to share and organize files. The collaboration features are great, and I feel confident using it because of the strong security.

Cons

It can be a bit slow when working with big files, and some of the integrations can be tricky to set up at first.

Shaun
  • Industry: Food Production
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 07/10/2024

Does what you need, straightforward and robust.

Box was utilized for my first 2/3 years with this current company. The company as a whole made the transition from Box to OneDrive for Business. As a front end user, I did not see any issues with Box and think it was a great solution, but I believe the company as a whole transitioned to overall integrate more of Microsoft's Office 365 for simplicity and consistency.

Pros

Box does what it is supposed to do. It worked well as a backup solution and I always felt confident my documents and data were secure and easily accessible through desktop or mobile means.

Cons

Throughout my experience with Box, I would say that I never found a negative aspect.

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/02/2024

Very Good Program

It helped me to complete my work very quickly and not worry about the confidentiality of my files and data. It also helped me in the development of my company and the speed of its performance and transfer of files.

Pros

A very secure program that allows you to store without limits and share them in a very safe and easy way, and you can restore your old files. also. This allows the organization to be managed better and faster and is very excellent for large, medium and small companies and institutions

Cons

I do not find many negatives in this matter, and since I learned about the program and used it, I have not suffered from any problems or negatives.

Chidz
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/11/2024

The Best Software For Storing File's.

I find Box to be an easy platform to use and a good one to use to store data.

Pros

It has many features and it's easy to use Box. It is easy to share files with Box and it also organizes our files well.

Cons

Their is absolutely nothing to hate with this platform.

Nishmitha
  • Industry: Renewables & Environment
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/09/2024

Great document storage solution

Helps me to increase accessibility and security,makes it easier to find and share files and streamline my workflow.

Pros

I like that it provides facility to upload documents and share them with internal parties securely. It is easy to access and navigate.

Cons

So far i haven't experienced any problems with the software.

Verified Reviewer
  • Industry: Human Resources
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 03/05/2024

Box the great tool to keep your files secure

Pros

1. File Sharing and Collaboration 2. Security and Compliance

Cons

The box notes could be more accessible and they are not really used by our clients.

Divesh
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/09/2024

File Storage and Sharing Program: Box

Pros

Box has a mobile application which makes it super easy to store, share and coordinate on files in one place.

Cons

There is no daunting aspect which I am experiencing on Box.

Leslie
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/08/2024

Box vs. Case Management

It took time for me to understand the platform. Once I did it was an easy file system for the duration, until the company went to a Case Management system.

Pros

The ability to file documents and able to access from multiple location's.

Cons

A patient had to be moved manually when he/she went from Active to Inactive. It would have been nice to have a way to select Inactive and it moved on its own.

Suraj
Suraj
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 13/09/2024

Secure and User-Friendly, but Missing Built-in Editing

Overall, I found Box to be a reliable and secure cloud storage solution. I appreciated its user-friendly interface and strong security features. However, the lack of built-in editing tools was a bit of a drawback, requiring me to use external applications for document editing.

Pros

I liked Box's ease of use and security features. It was easy to upload and share files, and I felt confident that my data was safe.

Cons

I didn't like that Box didn't have built-in editing tools. I had to use other apps to edit my documents.

William
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/08/2024

Precision in a package.The Box Experience.

Pros

Box is easy to use and navigate plus very easy to keep my files organized where they aren't taking up space on my drive.The fact that I can set permission limitations and lock my sheets is amazing.I use it daily and its security is top not not forgetting that Box has very powerful E-signatures.

Cons

There is nothing I deslike about Box, however the ability to list views within folders would be great a feature if it gets added.

Akinyemi
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/05/2024

Backup files to the cloud with Box!

Pros

Has made it easy for us to securely store files.
We can easily collaborate and share files and documents with others.
Also i like it’s strong security in the cloud.

Cons

It is great for secure file sharing and collaboration, nothing that I dislike towards it.

5,570 reviews