Mindbody Reviews

4.0
Overall rating
Reviews

4.0
Overall rating
Reviews
Learn More

User Reviews Overview

About Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and...

Learn more

Feature ratings

Value for Money
3.6
Functionality
4.0
Ease of Use
3.9
Customer Support
3.8

Browse Mindbody Reviews

2,872 of 2,872 reviews
Sort by:
Sherree
Sherree
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/11/2023

Time Saving

Very happy and less stressed with Mindbody.

Pros

I can have all the different kinds of appointments for my Mary Kay on here easily. Easy to load and navigate through it. Helps keep personal appointments seperate from my businesse.

Cons

So far I haven't found anything that I don't like or that would be a Con for users.

Don
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 17/01/2025

Good for group classes, solo classes, not great for schools or medspas.

I'd say the scheduling capabilities were fairly intuitive- moving classes from one schedule to the next, cancelling, rescheduling etc was great. The check out process was tedious, took forever, and editing patient and teacher info was clunky and inconsistent.

Pros

Creating schedules you can offer online for solo and group classes worked fairly well.

Cons

The checkout process was long and tedious and the loading screens between viewing customer profiles took forever.

Alternatives Considered

Vagaro and Operations Hub

Reasons for Switching to Mindbody

Owner fears of switching entire client base to new system.
Gerardo
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 21/12/2024

Do NOT get this CRM, there are MANY better ones that actually care about you and your business

Overall I had a very displeased and disappointed experience

Pros

I always had a problem with how it was sold to me. There was no new customers coming from them and their marketing platform, also, it is extremely complicated to set up your pricing and processes for charging customers. When you need to change something or personalize it, its a pain.

Cons

Their customer service is trash. I was never listened to about my concerns or needs.

Alternatives Considered

Exercise.com

Reasons for Switching to Mindbody

Because I thought it would be better but the features were terrible compared to every other software I was going for before.

Top Mindbody Alternatives

Carl
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 26/12/2024

Not great, but not bad. It'll work

It was okay. It was better than what we had been using previously.

Pros

It was easy to set up and use. Support was also available 24/7 even though it wasn't advertised as 24/7.

Cons

It was difficult to send emails out to members if we had any changes to our class schedules.

Andy
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 30/01/2025

Great product and dare I say best gym software!

Pros

This is by far the best gym software for running a business. Easy to use and capable of doing most everything that you need.

Cons

There are some changes with the upgrade to some of the reporting and things that I was not a fan of.

Alternatives Considered

ABC Glofox

Reasons for Switching to Mindbody

It was way more robust and user friendly. Liked the sales people too.
Ellie
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
2
Customer Support
1

2
Reviewed on 12/12/2024

Bad service

Pros

Nothing in particular. Very complicated system, not user friendly at all, too expensive plus they charge you with a Technical Account Manager fee on top of your monthly fee

Cons

Very bad service. They constantly have bug issues which they cannot resolve for weeks and they dont care if your studio is loosing money in the meantime

Alternatives Considered

ABC Glofox

Reasons for Choosing Mindbody

No longer in operation in my country unfortunately

Switched From

Zingit

Reasons for Switching to Mindbody

Not really sure but if I remember well they had some more features
Yolanda
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 14/01/2025

Hairstylists BEWARE Shady, exorbitantly expensive for services.You can get for 1/10 of the...

Do not check mark any boxes without reading terms of service. Don't agree to any discount for several months. Create reviews on better business bureau also.

Pros

Bait and switch program. No.Transparency of programme features prior to paying your first month. Do not agree to make a first month payment or check mark any boxes.

Cons

Customer service bounces you around to avoid discussing cancellation. Their contract will lock you in to 12 months. At exorbitantly, overpriced cost to your business 250-1000 MONTHLY! for services that are provided at thirty four dollars a month through schedulicity,vagaro for small salons. Scaled TOO LARGE for a small salon.. on boarding will cost you. It is not included in your monthly. Click buttons will charge per click on your site. There are so many hidden charges.. any monthly subscription will be the beginning of spending. Someone has been pilfering in my account changing my subscription type when I haven't even been online.

Alternatives Considered

Schedulicity

Reasons for Choosing Mindbody

I won't be making the switch. Schedulicity merged with vagaro and is far better. Reasonably priced.

Switched From

Schedulicity

Reasons for Switching to Mindbody

Believe me, I wouldn't recommend Mindbody.
Naomi
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 06/01/2025

Great for Marketing Purposes

Pros

As a consumer, I think it is extremely beneficial to be able to see classes from different studios. And as a studio owner, there is a special piece of marketing that is connected to this platform.

Cons

I think from a studio standpoint, it can be difficult to manage all the features of mind-body.

Alternatives Considered

ABC Glofox and Mariana Tek

Reasons for Switching to Mindbody

The marketing standpoint, random folks can see classes even when they may be searching for something else
Isaiah
Isaiah
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 27/01/2025

DO NOT DO BUSINESS WITH MINDBODY

Very Poor. Wouldn't recommend anyone to do business with Mindbody.

Pros

Nothing at all. My experience was different. Poor customer service, poor customer support. Generic emails that the support team is sending. The issue was that after my subscription, I couldn't have access to the app for two weeks. I ended up canceling the subscription.

Cons

The so-called 3 months free promotion they have going on is not free. They will lock your account until the time expires. So basically scamming people.

Alternatives Considered

Zen Planner

Reasons for Switching to Mindbody

I found Mindbody first, reason why I chose them.
Alec
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
4

4
Reviewed on 23/12/2024

One of the first, but there are better now

As one of the first cloud-based CRMs, MindBody has become kind of the gold standard by which many others compare themselves to. The interface is fairly simple and it definitely gets the job done, but I've used other software that have spent time building up a prettier UI and UE and it shows. I think a lot of this is because it is so versatile in multiple industries, but as such there are a list of features that simply didn't apply to my use. "If it ain't broke..." seems to be the operating concept with MindBody so I don't fault them. It just felt cumbersome to have so many clicks for most functions.

Pros

Very robust program that covers most features needed for studio management

Cons

Lots of clicks to complete any function, especially at point of sale and enrollments

Jennifer
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

1
Reviewed on 09/10/2024

MindBody - Incompetent and Greedy

MindBody operates with defective information, illegal rules and horrendous support. Their customer support is poor and inconsistent. Multiple service employees who spoke to us never had the same answer. I purchased the license and merchant account in 2012, and always paid the fees through my bank account. They refused to send the 2012 contract. I know the license and merchant account contract states I am the purchaser and owner. However, they dod not consider me the owner; they told me my employee who was hired in 2018 was the owner and was the only one who could make requests or changes. In preparing to close down the business, MindBody insisted she was the owner even though she was on her way out. This is outrageous and illegal. In addition, last quarter, MIndBody forced our clients to switch to the new app even though many did not want to handle their sign ups and payment on the app. Poor way to treat my customers; we get the blowback for MindBody decisions. They finally now recognize that I am the owner when I want to cancel the contract as studio is closing. MindBody makes cancellation of the license and merchant account almost impossible and outright improper. Here is a recent example. We were told that we would have 90 days after the termination of the contract to download our information. Now, they are claiming that we have only 24 hours to download all of the information. Some information such as liability waivers had to be obtained on each client separately. We have over 800 waivers. Their solution is that we pay them $500 to download the information and send it to us. Extortion! This is only a few examples of how bad poorly MindBody has treated us. Their only concern is to squeeze as much money out of the business. They could care less that the studio is closing down. This is an incompetent, immoral and greedy company. Stay away from them and find a different software.

Pros

In the last 3 years, there is nothing I would recommend with MindBody especially with all the different platforms available today

Cons

Poor and improper customer service to my studio and my clients. Inconsistent and totally incorrect information. We have called multiple times in the last two months, and we get different answers every time. MindBody’s modus of operandus is to protect themselves and their money stream. The customer does not matter.

Alternatives Considered

DanceStudio-Pro

Reasons for Switching to Mindbody

Studio abruptly had to be closed down.
Carolyne
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 17/09/2024

One of the best but highly priced

was really excited at signing up to Mindbody and used every resource they offered me. After a year it was becoming costly. I could only put my own clients through and a few integrations didn't work. For a high-priced product - and they are the best they would be a good 1 stop shop for many. My own situation, it was too expensive for the features on offer.

Pros

Mindbody is feature-rich and takes away so many headaches with a booking system, payment system and holding client data. It freed up my time daily.

Cons

The price. They specialise in gyms, salons and studio classes, all of which must be small businesses but the price doesn't reflect that at nearly £100 a month on the smallest package

Tanille
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/05/2024

My goto app for searching classes that are available for the time that I have carved out!

MindBody is my go-to app for seeing what is available in local classes. It is also my go-to app when traveling; when I find a few hours, I can use it for self-care. I have explored many courses I would never have considered without using MindBody as my primary search. More minor business schedules do not populate a standard Google search, so I always use MindBody first.

Pros

I love that I can see many types of classes available during a time slot that I have available for self-care. My schedule is always shifting, and self-care time slots overlap with other obligations. MindBody shares what's happening now and in the future, allows me to explore options and book classes, and sends me a calendar link with mapping. I love this app!

Cons

Having a time slot - mileage willing to travel - and available search options would be helpful.

Arina
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 25/01/2024

Experts in their field

It's convenient and reliable, customer service was really helpful

Pros

It's much cheaper than collaborating with a company that would develop everything from ground zero.

Cons

Nothing, it's great! The company used it for many years and is satisfied

Daphne
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/06/2024

Using Mindbody at New York Pilates

They are not the most inexpensive booking platform out there, but all my staff are very familiar with using the app which is really helpful.
I believe that they are currently very good value for money. I see other studios switching over to cheaper alternatives, and have been hearing horror stories after they've changed.
I prefer to keep calm waters and continue using Mindbody. It does everything I need and the customer service is totally worth it.

Pros

GREAT customer service. Whenever I have a problem, I can call and the problem is usually sorted out straight away.

Cons

I've been with them since 2008, and in the last 4-5 years the price went up considerably. They offered me a deal to re-sign and I was very happy with it!

Response from Mindbody

Thanks for your review, Daphne! We're so grateful to have you as a customer.

Replied 20/06/2024
Evelin
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
2

3
Reviewed on 14/10/2024

There are better, cheaper alternatives..

I have now moved away from using Mindbody as a booking platform - found cheaper, and more user friendly alternatives.

Pros

Easy scheduling and visibility of class availability for customers, relatively easy use for studio staff.

Cons

Quite pricey for functionality. Multiple logins required for multiple studios. Frustrating limitations for custom reports.

Rachel
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
5
Ease of Use
3
Customer Support
3

3
Reviewed on 28/10/2024

Mindbody - great options in theory, very glitchy in practice

Mindbody was what we used when rolling out an online wellness program during the pandemic - in theory it appeared to have everything we needed, but in practice the system was very slow and led to dissatisfaction with clients in terms of booking, payments, and access to online offerings.

Pros

Large network of users - had potential to reach new client base

Cons

Too many glitches in the system - payments, scheduling/signups, and livestreaming all had major issues

Lisa
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 04/06/2024

Great tool to schedule classes

Pros

Mindbody is so incredibly easy to schedule classes and it keeps track of my schedule. I can find classes and cancel if something comes up and I cannot make it. I can also see who is instructing the class. Basically, I never have to call the gym anymore because all the information is in the app.

Cons

It is a little clunky when trying to schedule classes at multiple gyms. It is not easy to navigate between all of them but it is not impossible.

Meredith
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 01/05/2024

Long term Mindbody user

Pros

Ease of scheduling and booking clients. Payment processing.

Cons

Need family based profiles. They only do individual profiles which causes issues with families.

Virginia
  • Industry: Fine Art
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/01/2024

Mind body, your one stop shop

We've been using it for over 6 years for our business and will continue to use it.

Pros

We can schedule, run payment and keep track of all of our students in one place, it also integrates with our marketing system.

Cons

Every update the location of features changes somewhat drastically and all staff needs to start looking at where to find these features when it happens and get used to it all over again.

John
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 02/10/2024

The standard in fitness scheduling programs

Used it daily for all fitness scheduling and purchases

Pros

Easily navigatable and easy to make changes

Cons

No issues at all with MindBody, it was my favorite of the scheduling programs ive used

Jennifer
  • Industry: Computer Networking
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

3
Reviewed on 09/07/2023

My personal review of the product

Mindbody is really great and helpful to our business when it comes to membership.

Pros

What I like about MindBody is it is easy to use. You will be able to see all the details of the members and all transactions that was made on the account

Cons

What I don’t like about it is that sometimes we are experiencing an error or loading issue. Sometimes if I am going to update the information of a member it will not accept the updated information. Sometimes software is down.

Payam
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 12/06/2024

Mindbody Review

Overall get's the job done but it can be better in a lot of areas.

Pros

Everything all in one place. Schedules, appointment counts, contracts, payment.

Cons

Lack of flexibility. Large requirement for customer service help at times. Not as customer focused as it could be.

Margaret
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
2
Customer Support
1

3
Reviewed on 15/02/2024

Horrific "Customer Service"

I would not recommend at all. After the sale there is absolutely no customer service available. They refer you to articles to read for help and if you do actually get to speak with a rep they tell you that it is not their department.

Pros

Cost, but if you want anything of value it is an add-on and they integrate with other companies.

Cons

They refuse to handle or solve any problems issues in house. They outsource staff with people who don't fully understand the issues and never solve anything on the first attempt.

Laura
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 16/02/2024

Never grew to love it

It was a fine enough experience. I was however in support of seeking out other booking systems that could sustain both class sign-in and appointment bookings.

Pros

I used this product mainly to sign people into class and occasionally to book people in for a treatment. I appreciate that Mindbody offer the opportunity to do both and allow for therapists to run their practice out of the studio. I cannot comment on the quality of charting options available.

Cons

I have used this platform for 8 years and I have never grown to love it. It frequently glitches. It isn't the most user-friendly. The last time I used it, they were trying to implement a new UI to sign people into classes. Instead of presenting an inviting, easier format, it's just incredibly annoying and counter-intuitive. Turning the prompt down once doesn't work; every time I log back into my account I have to click on a small button to use the old version.

Although I don't know the cost, I have heard from many that it is very expensive for what it is you're getting.

2,872 reviews