User Reviews Overview
About Fresha
Fresha is the world’s #1 booking software for salons, spas, and wellness businesses, trusted by over 450,000 professionals in over 120 countries. Designed to simplify operations and supercharge growth, Fresha provides an...
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- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Best point of sale system
Exceptional.
There hardly ever is an issue with the app, but when there is, the turnaround on client service enquiry is just a little slow. Happy none the less.
Pros
I have worked with many POS systems and this is by far my favorite one. The fact that I can manage everything from my phone is a massive bonus! Easy to use and the developers have really thought of every aspect of running a beaty business. Thank you Fresha!
Cons
The fact that I cannot copy a voucher number onto my phone from the 'voucher purchased' list to paste at checkout when a voucher number is asked. It used to be like this in the beginning but was changed with the latest updates. Now I have to write down the number before I can check out a client on my phone.
- Industry: Higher Education
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Fuss Free version
It is an easy to use system once you get your head around it, has many free features that allow for the smooth running of our salon. Easy product orders and input of stock, good client information features. Would definitely recommend.
Pros
The free version is easy to use and not too limiting. Almost as good as a paid system
Cons
Hard to navigate to notes etc.
lots of clicks to get to where you need to go.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
DO NOT USE FRESHA
Pros
Fresha is terrible! They have terrible customer service. No phone number to ring. Terrible lags in getting back to support emails. Hidden fees. It is not user friendly
I have switched to timely and I am so happy. They have a number, very friendly and platform very user friendly.
Cons
Everything but mainly the staff and their customer support team.
Top Fresha Alternatives
- Industry: Higher Education
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Fresha - free version review
I use the free version which means little contact with the fresha team. Just the odd email here and there offering assistance if needed. I like it this way
Pros
That it has a free version with enough of the capability
Cons
The new updates that then cost.
The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!!
Alternatives Considered
TimelyReasons for Choosing Fresha
Salon Ezy although had all the features needed and was free to us. It was cluncky and not up to dateReasons for Switching to Fresha
It was because there was a free version available- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Fresha Than The Rest!
Pros
I love the design, colors, and the feminine feel it gives off when you’re getting “it done”!!!
Cons
I don’t have anything specific I don’t like about them.
Reasons for Switching to Fresha
I really liked the overall feel of Fresha way better.- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Excellent for your bussiness
My experience has been totally positive, I would like to improve some things but that depends on me and my clients (like the use of cards to charge when they don't show up for the appointment), but this is a complete app with everything you need.
Pros
I use it to manage my clients' appointments and have all my services organized and accessible to all my clients.
Cons
I don't have any negative comments at the moment. I've been using the dating app since March 2023 and I've found it great.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Excellent product
Pros
Ease of use for both practitioner and client.
Cons
Soap notes are not available to write/chart.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Book appointments on your phone, tablet or computer!
It's a fantastic platform for online appointment booking.
Pros
I love that my account houses all providers that I have used previously who also utilize Fresha.
Cons
I can't really say there is much that I do not like about Fresha.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Fresha review
Generally a really positive experience, happy with the systems and it is very easy to set up for my clients
Pros
Simplicity of setting things up as well as the dashboard/ interface
Cons
The 20% fees is quite steep compared to other software's
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Disappointing service
I took a chance to see if fresha could be the solution I needed. Overall I am greatly disappointed both by the features and the customer support received.
Pros
I did not get to use this product for long before realising it would not be suitable for my business needs
Cons
Unfortunately it did not meet my business needs. Deleting your workspace takes 7 days and yet they do not allow for refunds if it is within this window. It seems they need to review their policies to allow for immediate deletions and no refunds or allow a window for both. They have left gaps purposely for the customer to be charged regardless of whether it works for the business which in my mind is highly unethical.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
outgrew fresha
Fresha is a good software for a sole proprietor. they have weird hidden fees.. It feels sometimes shady when I would've paid a monthly amount. it allowed staff to cash out packages and not cash out the appointment but the appointment would show closed. this caused a lot of lost money.
Pros
customer service was great and helpfulclients found it easy to bookdeposits were taken easily
Cons
switching to another software was a nightmare everything is wonky.commission was always incorrect but only for a few transactionsa couple times my scheduled deposits were delayed once for a over a week. unreliable.
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Fresha is the calendar for me
Great product to schedule my clients and take payments. Customer services responds promptly and assists me with any issues.
Pros
The ability to collect funds and create services and products that fit my business
Cons
The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look.
Alternatives Considered
Square PaymentsReasons for Choosing Fresha
The fees for fresha was cheaper over square.Switched From
Square PaymentsReasons for Switching to Fresha
Fees for fresha were cheaper than square.- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Pharmacy vaccine appointments are never an issue
Pros
WE ABSOLUTELY LOVE using fresha at our community retail pharmacy! We are independent so we dont have any fancy apps that book our appointments for us! So we started looking online to see if there was anything that we could use that would help us with appointment scheduling! Im sure everyone knows in the pharmacy world that booking appointments for covid vaccines, flu vaccines, and all other types of shots is very difficult during the fall season! this makes it so easy and we even color coordinate our shots so its clear and easy to see
Cons
Fresha charges for text messages to send to people that make appointments which as a small business you may not want to opt into. We actually don't opt in as its pricey however we would love to if it becomes available for free or at least cheaper
- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
I am currently using it and am satisfied with it.
Because it was a small company, we only used Excel. After learning about this software, I was able to achieve overall integrated management.
Pros
It is convenient because you can also manage it with your smart phone. We were able to attract more customers and new customers through the online reservation system. Inventory management is easy.
It is also convenient to automatically send SMS notifications to customers.
Cons
There aren't many inconveniences yet, but I wish the cost of sending a text message would be a little cheaper.
- Industry: Alternative Medicine
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Good booking platform
It is a solid booking platform but only this
Pros
I used this for a while it’s easy to use doesn’t have lots of functions but does booking well
Cons
I personally wanted integrated crm which it doesn’t have
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Fresha Review
Very good use it for many services personally
Pros
I am able to book appointments through fresh easily and get reminders
Cons
It sometimes logs me out and doesn't keep me signed in
Response from Fresha
Hi Alex,
Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do!
Kindest regards,
The Fresha Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Scammers and dishonest
Do not trust this company with your credit card!Fresha was free until it wasn't. I started with Fresha when it was free. after building up over 3000 clients on their software, they started makin shady charges to my card. for example, I started asking to store credit card info for NEW clients. but they started charging my existing clients. They claimed it was a glitch in their system. So, I reversed that feature. then, when I restarted capturing CC's, they started charging 20cents per credit card capture. Then They started charging a percentage of charges at check out IF the booking was made through "their marketplace". But a client booked by clicking on my google ad (which already costs a lot), but now they are charging my credit card a ridiculous 20% for that client, claiming it was booked through their market place! Do Not trust Fresha. very shady and dishonest practices.Do Not Trust Fresha. They will use shady tactics to charge your card, and You have absolutely no way to defend yourself.
Pros
easy to use, and relatively easy to set up.
Cons
1. dishonest about why they charge your credit card2. constantly thinking of new ways to charge you3. Credit cards captured for no shows, frequently say "insufficient funds" and no customer service help, and in some cases say "code sent to client" to allow us to charge for the no show! Just laughable.4. Nickle and diming for everything for their "Free" app, and shady charges
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Even a guy can use this
Im a happy customer and will recommend it to friends and family.
Pros
As a guy who always wants to look good, Fresha helped me booked appointments easily without any hassle. As a guy who is always on the go, I can easily use this seamlessly.
Cons
Hmmmm.. I can't think of any because I enjoyed using this alot.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Amazing experience!
Very good.
Pros
We have now used fresha since 18months. It has been such a great journey. [sensitive content hidden], our assigned fresha partner, is an absolute ANGEL. He has supported us and helped us ease so many situations that I don't know how we would've managed without him. His presence has been so important that we surely feel as if he is a team member of our business. Thank you [sensitive content hidden] for all you knowledge, passion and sincere care and thank you to the fresha team for working so hard in delivering us so many great tools to keep on expanding our business. 🤗
Cons
Group bookings needs to be released as soon as possible.
- Industry: Design
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Easy to make reservations from the website
Pros
It’s easy to see what’s available and what services the stores/companies provide, and easy to make an appointment with the app.
Cons
It’s not that obvious to find the exact service I’m looking for, if we can contact the stores (like leaving messages) directly from the website, it would be great
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
First Class App
Easy to find the venue you require and find a time/treatment you require.
Pros
Very easy to make and change bookings.
Cons
Nothing - everything is very easy to use.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Fresha Changed the Capabilities of our Day Spa
It has been revolutionary for our business and allowed us to offer our clients exactly what they need and want.
Pros
Fresha has the ability to do everything you need.- Memberships- Vouchers- Bookings- Offline Bookings- Data/Analytics & Reports- POS- Payment Terminal & Wallet
Cons
- The inability to connect Mailchimp via API
Alternatives Considered
TreatwellReasons for Switching to Fresha
Better costMore Options- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Hiding fees £72
Cons
I work with Fresha about, five years and someone take online appointments. And she didn’t even come “no show “ and they charge me £72 for thisLast couple days I’m trying to contact them no contact number they don’t answer they don’t explain to me. This is not fair I will take this to all media group. I will try my hardest to tell everyone. Kind regards mutlu taskin
- Industry: Consumer Goods
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
I love Fresha.
My overall experience is going great and I love Fresha.
Pros
I absolutely love everything about Fresha.
Cons
I do not have like least about Fresh at all.
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Essential platform and amazing service
It’s been challenging to learn and evolve and teach my clients to be more independent in booking themselves but it will be very helpful eventually! Thank you!
Pros
I love that I can access my schedule wherever I am. It’s very user friendly and the service is very helpful. Thank you Caitlin for your continuous support!
Cons
Some people tell me that their credit card number doesn’t work.