User Reviews Overview

About Redmine

Redmine is an open-source cloud-based project management solution based on the Ruby on Rails programming framework. It is a cross-platform and cross-database solution and allows users to manage multiple projects within the...

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Feature ratings

Value for Money
4.4
Functionality
3.9
Ease of Use
3.8
Customer Support
3.5

Browse Redmine Reviews

173 of 173 reviews
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Dmitrijs
Dmitrijs
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 03/09/2023

Was our companion-tool of choice for many projects

Redmine is a powerful and versatile project management tool. However, its outdated user interface may be a turnoff for some users. We used it because it was highly configurable and could run on our hardware or in totally in Intranet in some sensitive projects. We used it since 2006 or so for many years.

Pros

Redmine is a feature-rich project management tool with everything you need to manage projects of all sizes. It is easy to use with a clean and intuitive interface. It can be integrated with a variety of other tools and self-hosted, giving you more control over your data and security.

Cons

The interface of Redmine always looked dated for every version.

Gerrit
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 12/12/2024

Great ticket management once you heavily customize

Pros

It's open source, so it is easy to customize.

Cons

The UI is ugly, even with the different themes, it's not fun to have to stare at all day for an engineering team.

Verified Reviewer
  • Industry: Computer & Network Security
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
0

3
Reviewed on 28/12/2024

Redmine has a perception issue - might be good tool, but is not very inviting to the eye

It did not just clicked with us. In retrospect - a tool is not enough if the monkey is not wise to use it.

Pros

Redmine used to be de facto project management software when people knew what RoR is and it has this distinctive look of software that is too stubborn to change for the better or worse of it.

I like that it is Open Source and some of developers are familiar with it, but if you are not using it and choosing your first project management software - look somewhere else. You can self host it, but eventually you will reach its limits and it will be PITA to maintain it.

Cons

It looks dated and philosophy is also a bit dated. Also we were using it wrong, but this is not surprising as it is quite rigid in comparison to other tools (that might be too flexible).

Top Redmine Alternatives

  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 09/11/2024

Redmine review

Pros

Redmine is a tool used for project management and task tracking. It is pretty flexible bug-tracking software, and easy to install.

Cons

Redmine has a quite poor graphic user interface.

Obhioze
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/05/2024

A Resourceful and Flexible Project Management Tool.

Pros

With Redmine teams can share and manage files and documents effectively.It simple to manage projects and track their progress in real-time.Again,it is simple to track time spent on projects using Redmine.

Cons

I haven't experienced any downsides with Redmine so far.

Sofia
Sofia
  • Industry: Computer & Network Security
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

3
Reviewed on 03/02/2025

No longer at par with technology

Pros

Redmine was our project management tool for several years. Lightweight and streamlined web app to track everything in the project, wiki and code/document repo included. Using a ready-made distro can make things easier. We now use it as project archive.

Cons

It is quite old as technological stack. It requires high knowledge to upgrade and specially to ensure data migration, we had a hard time upgrading and had to move to another tool, keeping it as an archive.

Allan
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 27/02/2024

Great Open Source Ticketing Tool

It's one of the best open source products we've seen

Pros

It was feature rich, fast, stable and had a heap of intergrations out of the box

Cons

We had to host it on premise, but we could have put it into Azure

Carly
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/10/2024

Great communication

Very useful, a quicker form of communication

Pros

Easy to get assistance and training support

Cons

Can take a while to load depending on Wi-Fin connections

Arturo
  • Industry: Aviation & Aerospace
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
1
Ease of Use
3
Customer Support
0

1
Reviewed on 31/05/2023

Redmine is good for issue and bug management, but do not use it for anything else

In our company, it has been in use as the main project management and configuration management tool. The experience is horrible, only useful for very small projects with little or no updates. To supplement some of its lacking features a reporting tool has been used, but the day-to-day use is horrible both for the team and management.

Pros

Simple, straightforward. Good ticket management for bug-fixing or maintenance phases.

Cons

All project management-related aspects are invalid. Gantt tool is a nightmare. The Edition of the existing plan is a nightmare. Resource management is flawed.

asad
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 21/01/2024

Very helpful in keeping attendance and Leaves record

Pros

Very easily integrated with attendance hardware devices.

Cons

Interface is really old and job scheduling can be sometimes tricky.

Ryan
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

4
Reviewed on 31/08/2023

Redmine is the perfect portal to have clients and developers working together

Overall I like the product, but I think it may be too small and not robust enough for a larger corporation to use.

Pros

It's ability to have projects that are viewable with permissions. So that both client, PM and developer can work simultaneously to get the job done.

Cons

User interface felt a little dated and was lacking in some features such as real time chat, etc.

Verified Reviewer
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 11/03/2023

A great IT task management platform

I've been using Redmine for IT task management and I'm very happy with it. It's an open source solution.

Pros

Integrates with Subversion and Git, which is awesome for IT PM.

Cons

It does not have native Oauth2 authentication

Alternatives Considered

JIRA Service Management

Reasons for Switching to Redmine

Redmine is free open-source.
Jean Baptiste
  • Industry: Public Relations & Communications
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 08/02/2023

Nice tool to follow precisely tickets

Pros

Status, priority, affectation follow cases...

Cons

Not enough user friendly an a lack of optional tools

Victor
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
4

5
Reviewed on 13/12/2022

Redmine Review

It’s been great. Especially if it’s issue tracking you’re looking for, Redmine is the best software I’ve used so far

Pros

It’s straight forward and doesn’t deviate from its functionality. After setting it up you’ll get used to it easily. Each functionality there is necessary and easy to use as well

Cons

The user interface is a bit bland. A bit of customization needs to be made so it’s looks a bit lively.

Verified Reviewer
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
1

4
Reviewed on 13/05/2018

Good open source ticketing software

A useful ticketing system as well as a time tracking system for free, as it is open source.

Pros

I used this software in two companies that had it customized to their needs. So the possibility to customize features to fit the company workflow seems to be properly working. We used the time tracking feature to know which part of a project was taking more time than planned. The ticket's features are very useful for teamwork as you can see who worked on what task and when. You can also easily add documents attached to the task, and even write some Wiki for projects that may need it.

Cons

Redmine can be quite complicated to use, for one not used to software like this. For example we used to open parts of the software for clients when we were doing fine tuning on applications and websites, and often the client needed a small training to be able to create ticket and answer questions on the ticket.

Binigya
  • Industry: Computer Games
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
2
Customer Support
3

3
Reviewed on 19/10/2020

Redmine - Mine full of possibilities

My experience with Redmine has been a mixed bag. It is free, so it was a good start to using a fully fledged project management tool and get used to the process. It had adequate tracking features and after a bit of time, our team got used to it. But its archaic UI, confusing UX and a headache during deployment and frequent downtimes can seriously impede your project management process. So, it was a strictly OK experience for me with some pain points that were too impactful to ignore, so we had to make a switch to a better, a paid option.

Pros

Redmine is a project tracking tool with good intentions. I like that it is free, open source and comes with comparable features to its paid counterparts. I love its Git integrations, flexible time tracking options and multiple databases support, even though it may take a bit of tinkering the first time around. But most of all, it is free and that is its biggest plus point. Anyone, with some configuration can get started with it.

Cons

Where do I start? Redmine is free, so we have to keep that in mind too as it allows you to dip your toes into the waters of project management tools. I really dislike the UI and UX. Granted, you have some themes but that doesn't help its case. The UI looks aged and the UX is somewhat terrible. Our team took a lot of time to grasp it and use it properly. And even then, we were making a lots of mistakes and couldn't find the data we wanted quickly. Redmine does have lots of features but most of them are half-baked. And also, according to the deployment team, the deployment was a headache. And we also got frequent downtime too. We were always getting 5xx errors and that seriously hampered our ability to track projects effectively.

Alejandro
Alejandro
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 21/05/2018

excelenete project manager

excellent experience with this software, work on more than 7 projector using it, I recommend it

Pros

*Management of multiple projects
*Customization of projects
*Flexible task tracking system
*Integration in code repositories
*Use of calendar and Gantt chart

Cons

Redmine is a very powerful and mature project manager, despite its "little" development time, it is also inspired by trac, so we are facing a very flexible tool in itself, and quite stable. During its use, it is difficult or easy to obtain shortcomings, always depending on what each user is looking for, so you have to be very clear about what you are looking for in this type of tool.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/09/2019

Manage your projects

I use this tool daily for the control of tasks and hours dedicated to the projects in which I participate. This allows managers to have a global vision of how many resources are spent for a particular project and to make the best decisions for the business.

Pros

You can manage projects easily and efficiently, it allows you to control metrics such as estimated time spent by teams or by individual, you can create tasks and follow up on specific project functionalities and then you can get reports of time spent for each category in the project and this allows to make better informed decisions for the business.

Cons

The user experience design should be improved since sometimes the functionalities of the tool are not intuitive and this causes some time to be wasted.

Verified Reviewer
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 05/04/2022

Great for issue and task tracking

We loved using Redmine, but eventually replaced it with JIRA, JIRA Service Desk, and Confluence. Which helped us better manage help desk and project tracking issues in one system.

Pros

Great price (free) for a good set of project task and time tracking features.

Cons

Lack of integration with help desk systems.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 15/07/2022

Free and open-source project management tool

Pros

When you need a free and open-source project management tool, Redmine is the one to use. It is primarily aimed for development teams who can also install and manage it.

Cons

Favors software developers; not appropriate for all teams and projects

karthik
karthik
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/07/2019

Great open source product

We used this product for issue logging during our game development project. Very easy to use and it does its primary job of bringing together teams very well. Our development company was based off shore so we pretty much had to rely on the tool for communications related to issues and this tool fits the bill perfectly. You get notified whenever there is an update on an issue which is a critical feature. Uploading pertinent files, assigning/unassigning team members to an issue are all easily taken care off. Overall a great product.

Pros

Easy to use, intuitive, very short learning curve.

Cons

User interface can feel a little bit dated.

Santhosh
Santhosh
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 04/02/2019

Ticket managment tool.

Pros

It is very good open source Ticket Management Tool, User friendly, Easy to understand & good User Interface.
Easy to Create a Ticket and update, We can also Upload the image, video and supported files.
We can easily filter the Tickets and Track it.

Cons

Some time i observed page loading and We can't upload more than 5MB data file

Verified Reviewer
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
4

3
Reviewed on 21/11/2019

My take on Redmine

I've used Redmine over the years, although useful it has brought a lot of hassle.

Pros

Redmine gives a lot of space to customization. It can become a useful space to produce and store textual artifact as well.

Cons

Redmine is not as well equipped for Agile development processes. Its markdown syntax is also clunky.

Robin
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
2

4
Reviewed on 20/12/2018

Ticket tracking for small businesses

Pros

Redmine is a great tool as long as your workflow fits its expected flow. We use it for our incoming bug report triage, and it works well. Generally works well.

Cons

If you need to have multiple people collaborate/work on a ticket before it can be completed (eg. Analysis by one person, but development or testing by another), it can be difficult to manage this flow. The transitions between stages has to be done by the users (outside of the flow).

Upgrading the tool can be a little more effort, but that's because it's open-source, and upgrade guides aren't very thorough at times.

Chintan
Chintan
  • Industry: Dairy
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 22/04/2019

Redmine plus customization is equal to super software

Pros

Its customizations as per your requirement

Cons

Though it comes with good features, there are bad points UI is not that powerful

173 reviews