Retail Pro Reviews

Pros

It’s ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business

Cons

New more knowledge based support. When I access my portal, the limited amount of user information is disappointing

Pros

I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good.
Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have:
- Inventory
- Vendors and Purchases
- Transfers
- Customers
- POS
- Physical Inventory
- Inventory Adjustments
- Customer Loyalty

So, you see... It is the full package.

One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa).

Cons

Cost, period...
But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business.
You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro.

Alternatives Considered

QuickBooks Enterprise

Reasons for Switching to Retail Pro

Retail Pro is really Retail focused. There is no competition. Other companies develop Retail software around other producst, like ERP or Hardware, loosing focus.

Pros

ECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro.

Cons

Unbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base.
Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable

Pros

Easy to navigate and does what I need it to do.
Minimal issues with the software.
When we first started using it and issues would arise the support staff was always available.

Cons

Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it.
"Reports" feature is not very user friendly.
Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more.

Pros

Retail Pro is a user-friendly software that fulfills all my requirements effortlessly. I encountered minimal issues, and whenever there were any, the support staff promptly resolved them. What sets it apart is its comprehensive range of features, making it a one-stop solution for any retail business. The software, combined with knowledgeable business partners, ensures success in the retail industry. The intuitive interface facilitates easy navigation for both admins and users, with a well-organized layout that maximizes options and optimizes space for processing and displaying items.

Cons

Retail Pro offers improved and informative support that is focused on knowledge-based solutions. However, I found the user information available on the portal to be lacking, which was disappointing. Additionally, the software's database recovery process, particularly on the main server, can be time-consuming. Upgrading from an older release to a new one, especially when dealing with numerous stores and POSs, can also be a lengthy process. While the software generally functions well, there is room for improvement in making certain basic features more user-friendly.

Pros

Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.

Cons

When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.

Pros

It does 90% of everything we want & need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously.

Cons

Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge.

Pros

We have been using the software Retail Pro for about two months now at our single location, which is a Swimming Pool retail store. Since the day we first launched the software, we have had such an easy time conducting business with our vast customer base. Ringing in sales have never been easier, and we can now, for once, really track our sales by department and so much more. The software was very easy to learn and J.D. Associates was a big part of that! Their training process was not only well-performed, but our teacher made it fun as well!

I'd recommend RetailPro and J.D. Associates to any entrepreneur or business manager!

Cons

I can't think of anything at all. There is nothing to date we dislike, and I can't see us ever changing our views.

Pros

easy for the admin and user to navigate, layout allows for maximum options to be displayed while allowing for processing or item space

Cons

The skins or designs of this software still look like they're from the early error of POS, it's easy enough to remove the windows xp look

Pros

I have used Retail Pro for about 15 years, so I am very familiar with it. Rtech customer service reps are knowledgeable and easy to work with. V8 was awesome. Wish I could go back!

Cons

V9 is slower and harder to get around in. Reports are the biggest downfall. There is not even a simple sales tax report, nor any type of customer reports for companies.

Pros

Detailed reports are very good. A lot of options.

Cons

Customer Support is non existent. Stay away, too many times in 15 years we’ve been left high and dry with absolutely no help from our RetailPro partners and RetailPro customer service.

Pros

The Retail Pro product and Big Hairy Dog are unique in a number of ways:
1) The product has unmatched functionality that allows users to manage just about every conceivable aspect of a retail business (fashion, in our case) in a highly flexible and customized manner.
2) The product is mature and, as a result, is extremely robust.
3) Retail Pro is very active and responsive with their support program. Bugs are addressed in a timely and efficient manner. Extensions to the product occur on an ongoing basis.
4) Big Hairy Dog are an excellent distributor of Retail Pro. They are well established and have a large team of highly skilled professionals providing service and support on the Retail Pro product. Their knowledge and experience in both Retail Pro and POS generally is unmatched.

Cons

The user interface of the product could be more intuitive.

Pros

Versatile and straight forward to use. Many 'out of the box' POS programs are too rigid to adapt to the unique needs of specialty retailers. Retail Pro handles this very well. While there are features we feel we are doing without, no other program offers us the flexibility in the ordering process we need.

Cons

Room for non-tech savvy users to get into trouble. Tends to lag a bit behind the leading edge of technology.

Pros

Retail pro is a decent software for a consignment store. It is fairly simple to you and has a smooth layout.

Cons

My cons with the product is that there is more products out there like it with newer layouts and easier to use.

Pros

The software is packed with features that I have yet to find in other software on the market, including multiple ways of handling employee compensation (eg.-SPIFs, different commissions for different employees), fully customized screen layouts, and most importantly the ability to do quick mass edits using the CTRL+F2 function on the inventory grid.

Cons

Sometimes the software can slow down when too many users are logged in at once.

Pros

They OneStep team is thorough with a capital T.

The product is extremely robust, putting all the important metrics a click away.

Cons

The biggest downside to V9 vs V8 is the speed. V9 is significantly slower.

One other big downside to the RPro software is it limits your third-party options. We are stuck using only one CC processor, which ties our hands and limits our ability to get the best possible deal/rates.

Pros

The biggest change was having tighter control on inventory, needing less inventory, and generating more sales on a smaller inventory value. That’s pure profit! As our store really began to take flight, we built a great partnership with One Step Retail Solutions and have been going strong with them since 1994.

Cons

There isn't much I don't like about the product. It is very user-friendly.

Pros

Retail Pro is easy to use at Point of Sale and in the back office. New employees learn the system quickly because it's very user-friendly. The customer service and tech support is outstanding.

Cons

The only thing we wished our version of Retail Pro had would be better statistical analysis. It is available on the new version, but we would have to do a complete switch over.

Pros

Retail Pro is well developed, from an end-user standpoint. We don't experience system problems, and they continue to update and enhance routinely. Big Hairy Dog's support is fast, friendly, and - most importantly - knowledgeable!

Cons

We have been exceptionally happy with both for 11 years!

Pros

I find it very user-friendly and very visual with the layout. The vendor always responds to questions and is always willing to help.

Cons

Nothing that I can think of currently. The product is very easy to use, and the vendor is always there to support and provide whatever is needed.

Pros

The program is very user-friendly. Features are very helpful. Our support is through Big Hairy Dog team, and their team is always ready to provide service just a phone call away.

Cons

No complaints! I'm very happy with my investment.

Pros

Retail Pro continues to be updated with time. My vendor, BHD Information Systems, is proactive about their customers being happy with Retail Pro.

Cons

Some basic features could be easier to use (e.g.-Sales Orders/Gift Cards).

Pros

Very user friendly and easy to use. Plus online support is very helpful.

Cons

There's limited functionality for our products, which are homemade specialty retail items.

Pros

I've been using Retail Pro for over 15 years and would not be able to run my business without it.

Cons

I would like the reporting to be a little more robust.