--- description: Review of Oracle Cloud CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Oracle Cloud CX | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Higher Education CRM Software](/directory/3231/higher-education/software) > [Oracle Cloud CX](/software/1822/rightnow-cx) # Oracle Cloud CX Canonical: https://www.softwareadvice.co.uk/software/1822/rightnow-cx Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/1822/rightnow-cx?page=2) > For companies looking to meet the high service expectations of their customers, Oracle Cloud CX ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue. Oracle Cloud CX provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services. Many customers use the web constantly: for work, research, entertainment and more. Oracle Cloud CX gives a company's consumers a supportive, branded online experience from a computer or smart phone, providing anytime access to conduct research, resolve issues and purchase goods and services. Today's consumers are also constantly on the go - they are just as likely to visit your site on their smartphone as they are a desktop computer. This system optimizes services for myriad smart devices to provide a consistent web experience. With Oracle Cloud CX, businesses can monitor and respond to feedback from customers on the social media channels, as well as integrating social media into the company's brand strategy, an important tool in today's market to increase customer satisfaction and build loyalty. > > Verdict: Rated **4.3/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 16 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Oracle - **Location**: Chicago, US - **Founded**: 1977 ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Contact Oracle for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: United States ## Features - Activity Dashboard - Activity Tracking - Authentication - CRM - Customer Experience Management - Data Security - Data Visualisation - Engagement Tracking - Monitoring - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Predictive Analytics - Real-Time Analytics - Reporting & Statistics - Reporting/Analytics - Templates - Text Analysis - Third-Party Integrations - Trend Analysis ## Integrations (4 total) - Oracle Marketing - Oracle Sales - Oracle Service - ServiceNow ## Support Options - Phone Support - 24/7 (Live rep) ## Category - [Higher Education CRM Software](https://www.softwareadvice.co.uk/directory/3231/higher-education/software) ## Related Categories - [Higher Education CRM Software](https://www.softwareadvice.co.uk/directory/3231/higher-education/software) - [Hotel CRM Software](https://www.softwareadvice.co.uk/directory/339/hospitality-hotel-resort-crm/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.co.uk/directory/340/gaming-casino-crm/software) - [iPad CRM Software](https://www.softwareadvice.co.uk/directory/433/ipad/software) - [CRM Apps](https://www.softwareadvice.co.uk/directory/1491/mobile-crm/software) ## Alternatives 1. 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At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment. > > **Cons**: Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration. > > Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services. ----- ### "Oracle for ECommerce" — 5.0/5 > **Verified Reviewer** | *10 November 2020* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I like the the user face and setup of the program. It makes it easy to use and access the functions you need. I work in ECommerce and we use the program a lot for managing vendor agreements and accessing Purchase Orders. > > **Cons**: The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes. Other than that, I don’t have many complaints. > > I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process. ----- ### "Inefficient" — 2.0/5 > **Stephanie** | *12 October 2021* | Higher Education | Recommendation rating: 2.0/10 > > **Pros**: I enjoy data entry and data management. I liked the ability we had in CX. > > **Cons**: It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with. ----- ### "Good tool for the administration of clients with potential sales." — 4.0/5 > **Verified Reviewer** | *12 June 2018* | Recommendation rating: 7.0/10 > > **Pros**: Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool > > **Cons**: This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code. > > Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases. ----- ### "Very flexible and easy to use." — 5.0/5 > **Ahmed** | *15 August 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app. I like that its costs is lower for its category. I like that we can do a lot of customizations. > > **Cons**: The global search was slow for me. Eventhough the effort that Oracle makes to improve their performance I constantly find myself refreshing to gather accurate data. > > Overall it is a good sales tool. Top quality with low cost. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/1822/rightnow-cx?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/1822/rightnow-cx) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data