TenantCloud Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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User Reviews Overview

About TenantCloud

TenantCloud is a cloud-based property management system designed to meet the needs of landlords, property managers, rental owners, team members, service providers, vendors and other real estate professionals. The system offers...

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Feature ratings

Value for Money
4.3
Functionality
4.1
Ease of Use
4.1
Customer Support
4.2

Browse TenantCloud Reviews

401 of 401 reviews
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Himanshu
Himanshu
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 15/12/2024

Managing tenants and properties.

It is very useful platform to avoid any move and forth in managing the properties for reselling, renting or for lease as well. Everything related to that can be done on one platform effectively.

Pros

1. Absolutely perfect for small businesses with great cost.
2. Managing rents and properties are not a big deal now. Taking rents online through app is safe and hassle free.
3. Giving rent reciepts and invoice generation is also a quick job to done.
4. Managing and checking properties availability is quick and easy.

Cons

1. Customization in the platform is very limited and restricted.
2. Little bit issues in performance while paying or receiving rents.
3. Customer support is very less knowledagble and not much helpful.

Amy
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/10/2024

Reduced Stress!

Pays for itself! People would drop off a check and "conveniently forget" the late fees. They can't argue with the time stamp on their payments- late fees collected has increased.

Pros

It has greatly streamline my processes and improved interaction with tenants.

Cons

Deposit email only lists the tenant NAME and not what building/unit they are in. Have sent request to tech staff and they said it was a good idea and they would work on it. Has only been a few weeks.

Reasons for Choosing TenantCloud

TC was more user friendly and had a more secure portal

Switched From

Stessa

Reasons for Switching to TenantCloud

Looked at several of the "Big names" but found that TC had almost as many features for a much better price
Michael
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
1

1
Reviewed on 03/10/2024

TenantCloud

Not so great. Many issues would arise and it would take weeks or months to get a response.

Pros

The original pricing structure and online convenience.

Cons

Policy changes while actively in use forcing adoption of new platform.

Response from TenantCloud

Hi Michael,

Thank you for your candid feedback. We truly appreciate your support.

For many years (roughly 6-7), we did not increase our pricing or change our plans while continuing to introduce exciting new features, many based on user feedback.

However, as we grew and aimed to improve service quality, it became necessary to adjust our plans to better meet user needs.

I understand that changes in pricing can be frustrating. Your experience matters to us. If you ever have questions about any of the new features we release every quarter, please reach out.

We're here to help you get the most out of our enhanced platform as we continue to build and maintain state-of-the-art property management software.

Warm regards,
The TenantCloud Team

Replied 15/10/2024

Top TenantCloud Alternatives

Ben
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
4

5
Reviewed on 16/10/2024

Great product and with some minor tweaks it can be amazing

Overall, their support has been pretty good. Over the last three years, I've submitted well over 30 ideas to make my life easier that they could implement into the product, and I don't think any of them have been implemented.

Pros

Templates to create leases and notices. And the ability to schedule rent increases.

Cons

The transaction tracking. If I want to see the last time a person made a payment it's almost impossible to do sometimes. If I get a check from assistance that applies to multiple months trying to record that and track it within TenantCloud is nearly impossible I have to do that outside of tenantcloud for tracking purposes. Tenantcloud won't create a report to help me build the year-end CRP reports for the tenants even after requesting for multiple years... it's an easy report to build... I would also love the ability to automatically do rent increases on a schedule with a notice sent out prior. I would also like the program to figure out pro-rated rent automatically when starting a new tenant not on the 1st of the month. Apple iPhone/MAC users can't use safari to fill out the application or manage their account so I always have to teach them to use chrome or download the tenantcloud application on there phone.

Alternatives Considered

Buildium

Reasons for Choosing TenantCloud

$1 charge to the tenants to pay rent was a big one

Switched From

RentRedi

Reasons for Switching to TenantCloud

Because of the templates for notices and leases
Perry
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/10/2024

Great support and appropriately-sized features

I've had a positive experience with TenantCloud. It's a user-friendly interface for my tenants, allowing them to access both via a web browser or a mobile app, and they offer an excellent level of support for all customers.

Pros

TenantCloud offers a great entry-level property management software for my small real estate portfolio. I appreciate that I can pay an affordable price for the features I need now with the option to add on to the software as I grow. I love that their customer support gets back to me and my tenants within 24 hours.

Cons

There isn't much that I don't like about TenantCloud. The only issue I've run into is that the number of equipment records allowed at the lower subscription levels is too low for the number of properties allowed at those same levels.

Alternatives Considered

RentRedi

Reasons for Choosing TenantCloud

My prior property management app, Tellus, had a variety of payment processing issues, including failure to remit payments on time, failure to catch payment errors, and double withdrawals without permission. These were highly concerning - both a financial and legal risk for my business. Tellus' customer support was also slow and unhelpful. TenantCloud offers much better payments functionality and performs their duties as expected. TenantCloud's customer support is great for both my tenants and me.

Switched From

Tellus

Reasons for Switching to TenantCloud

TenantCloud offered additional features and additional options for growth.
Lisa
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 28/08/2024

TenantCloud is a solid choice

I have had excellent experience with the software and the staff at TenantCloud. I think they are very innovative and taking the responsibility seriously to offer the best product in the market for me.

Pros

Software was very easy to set up. Customer Service is very responsive and I like the ability to talk to someone live when needed vs all electronic communications. My tenants also have been able to correspond directly with TenantCloud on payment issues.

Cons

I don't currently have the ability to do bank reconcilations via TenantCloud, so I still need to use a bookkeeping software package to track financial information. TenantCloud is actively working on the rollout of the bank reconcilation process which will make the package a fully integrated product for my needs.

Alternatives Considered

Buildium

Reasons for Choosing TenantCloud

The transaction fees became too expensive with this service and it wasn't customized to tenant management. Very labor intensive from my side to upload payment information.

Switched From

PayPal

Reasons for Switching to TenantCloud

TenantCloud was the best fit for my price range and my needs.
James
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/10/2024

Happy customer

Overall it gives me a great view and easy way to read what is happening in my properties with a press of a button, Easy to use

Pros

I really like the ease of use to manage one to many properties

Cons

The time it takes to clear a payment from tenant to bank account, it takes too long.

Steve
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 22/10/2024

Tenant Cloud! Great app!

Support is great. Start up is okay. How too videos are nice. It would have been nice if I could have gotten some 1v1 when i started.

Pros

Seems like the whole package. Works great.

Cons

Training could be better. Move in/ Move out checklists should have been a part of it a long time ago. Making ur own lease or importing a lease is very difficult or cumbersome.

Alternatives Considered

RentRedi

Reasons for Switching to TenantCloud

Price. Overall complete package. I needed what it does.
Francesca
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/10/2024

Clean easy and professional interface

Pros

clean interface, many functions, easy to navigate, great customer support

Cons

nothing I can't think of other than it seems to log me out after most sessions

Alternatives Considered

Innago

Reasons for Switching to TenantCloud

The UI is a lot cleaner and professional with Tenant Cloud, a lot more features are possible. TenantCloud seemed a lot more established.
Verified Reviewer
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
2

5
Reviewed on 28/01/2025

My TenantCloud Review : Landlord's perspective

Pros

TenantCloud is user-friendly, easy to set up, and most importantly cost-effective especially for new landlords

Cons

support was a little slow, but eventually got around to solving tech issues

Derek
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/07/2023

Well Rounded PM Software at a Reasonable Price

Overall we're very pleased with TenantCloud, and would refer it to other property managers. While there are a few items I'd like to see upgraded, ultimately the value is great for the price. I tested several PM softwares before deciding on TenantCloud and have been very happy with our decision.

Pros

I like a lot about TenantCloud. To summarize, I like the ability to maintain all property management related features in one place, the ease of use and comprehensive coverage of the accounting feature, the ability for tenants to download the app and submit payments, maintenance requests, etc directly from the app, the reporting functionality is great, and the application process is streamlined and professional looking.

Cons

It is sometimes necessary to develop work arounds for simple features that are not available such as: creating an invoice for the first payment due on a renewal lease, viewing a lease that is currently out for signature, etc. It would also be nice to remove the per ACH charge given that can be problematic for some tenants. It also takes 5 - 7 days for funds to credit our account after a rent payment has been made, but it used to only take 1 - 2 days which was greatly preferred over the longer timeframe.

Alternatives Considered

AppFolio Property Manager, Rentec Direct, Avail and Buildium

Reasons for Switching to TenantCloud

TenantCloud had more robust features than Avail or Rentec Direct, but didn't cost nearly as much as Buildium and AppFolio. TenantCloud gave us what felt like the best value between overall functionality and cost.
Delores
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 05/08/2024

Excellent Property Management

This has been a lifesaver I took over property management and was able to get up to speed with everything quickly and have information available to my team.

Pros

It makes it easy for me to track rent payments, receive payments, and conduct the other rental business I must complete.

Cons

I have not found anything I did not like, there are items I haven't taken full advantage of but nothing I do not like.

Xavier
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/07/2024

Tenant could makes managing my properties a breeze

Pros

The app, both web and mobile are very intuitive, the feature offer everything I need to manage my nine properties while holding an unrelated full time job.

Cons

Nothing comes to mind, I really get everything I need from this tool, and it’s very reasonably priced.

Alternatives Considered

Microsoft Excel

Reasons for Switching to TenantCloud

Web based, automatic emails, full featured
Philly
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 24/10/2024

Best value for small landlords - all in one.

Pros

All in one platform - payment, messaging, maintenance requests, posting listing. Incredible value for a small landlord. Really useful for recording all messages with tenants. Like also the maintenance feature for assigning service pros

Cons

Not able to message all tenants on one chain -- I think it is behind a paywall for larger landlords

Daysi
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/10/2024

Highly recommend for any landlord

Very satisfied the company is always evolving and bringing new services

Pros

The ability for our tenants to pay and communicate with us

Cons

Nothing that I can’t think of they provide a lot of updates

Dasein
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Communication with tenants

Good. I have yet to make use of all its feature. I would love to explore the accounting side.

Pros

Tenant communication. I can send the tenants messages through tenant cloud app.

Cons

I can't text the tenants directly from TC.

Rohit
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 28/08/2024

Great Software

Good overall. App experience is a little difficult to navigate but you can get around it with a few clicks

Pros

Easy to use. Tenants like to use it and it makes managing the property much easier. As an owner of two properties it’s easy for me too.

Cons

It’s difficult to get the lease renewed. Sometimes the invoices don’t post on a recurring basis.

Ryan
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/08/2024

Tenant Cloud - the rental management solution

Anytime I have had an issue they have been very prompt with their assistance. Overall, I am very happy with the software. Tenants can access their account on their phone, make payments and contact me with any issues they have. All localized to one app which makes things very nice and easy to manage.

Pros

I like how easy it was to setup my rentals within the tenant cloud software. Being able to access my account from my phone from anywhere is very nice. I like how easy it is to list an apartment for rental and then get the applicants directly in tenant cloud is great. Lease management and billing is very easy with tenant cloud. I have recommended it to multiple people.

Cons

The fees associated with payments for the tenants.

Barry
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 30/07/2024

Great software for smaller operations

Very happy and is wonderful for the price. Tenants are very happy with the portal as well.

Pros

Good price
Useful website and easy to learn

Cons

Data filtering resets everytime you go back!!

Dale
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 28/10/2024

Good Value and Features

Good. A good value for the cost compared to others.

Pros

Very responsive when issues come up; willing to make updates based on feedback.

Cons

Current inability to customize reports to remove unneeded information.

Teresa
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 17/07/2023

Porftolio Manager

This is well worth the time to implement in your portfolio or private personal hosing units. I would 100% refer this program to others. I have used in my past experiences Yardi, onsite, and hab, and Tenant Cloud is much easier and user-friendly for the residents and vendors as well as the office personal.

Pros

This feature is great for smaller portfolios under 150 units and for private landlords. The syndication with Zillow and other listings does help some. Great software for the money and easy to use. I love that I can add photos to the work orders when completing and link the vendor and the payments directly to the property and the vendor's profile.

Cons

It does not link with all programs, it also does not have a lot of advertising so the listing leads are pointless in my region. More advertising to get residents and prospects on the site that are looking for places would be great as well as more functions and abilities to remove some of the formated work orders for the properties. Ex. elevators if you don't have them that shouldn't be an option for the resident to choose for a work order( This would be like one putting in a pest control and it not being included in lease) These happen all the time.

Anes
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 30/07/2024

TenantCloud: Easy to use with great potential for more

Pros

Easy to implement and manage rental activities.

Cons

Poor QA, bugs that delete user data (e.g. Terms of Use).

Caitlyn
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/07/2023

TenantCloud Software is a Great Value!

Pros

TenantCloud is user-friendly, low cost, & effective property management software. It allows you to manage property features, accounting, leases, listings, maintenance requests, etc. all in one place at a very affordable price. The TenantCloud team is always looking to improve the software and is very responsive to users needing assistance or users that have suggestions for improvements!

Cons

No cons to list at this time, overall I am very satisfied with TenantCloud.

Dan
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/07/2023

Accounting Software For Real Estate / Passive Income

It's been a small learn, but the interface is very friendly and easy to use after a little time.

Pros

The interface is very easy to use, and appreciate the forced requirements to enable a lease to go live. This ensures things are complete and done correctly.

Cons

Nothing that I can think of at this time.

Jeremy
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 26/09/2023

Great platform for property management - Easy and Efficient

TenantCloud is great to keep track of all the financial information of your company and to communicate with your property manager without having to send emails.

Pros

I like the fact that everything is kept in the same app, can be checked using our phone and all the information is available at all time.

Cons

I personally don't use the payment abilities because the communication wasn't very clear about it.

401 reviews