RingEX Reviews

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews
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User Reviews Overview

About RingEX

RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. RingEX...

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Feature ratings

Value for Money
4.1
Functionality
4.3
Ease of Use
4.2
Customer Support
4.0

Browse RingEX Reviews

1,201 of 1,201 reviews
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Ellenore
Ellenore
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 08/12/2023

Functional and helpful

Pros

I like that I don't need to use my personal number for business calls.

Cons

Sometimes notifications lag in coming through on my computer. Sometimes calls will get missed because they don't ring until it's too late to answer them or will just show up as missed calls.

Response from RingCentral

Hi Ellenore, please email the Review Team so we can learn more from you and do what we can to improve your experience! Our email address is [email protected].
We appreciate you, Ellenore!

Replied 11/12/2023
Beth
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 31/12/2024

RingEX in a Pharmacy Setting

It's been great. We migrated over to Ring Central from Mitel and it's been worlds different. Definitely a better experience in EX!

Pros

It's very user friendly for both the agents and the administrators. It's nice to be able to fax, call, text and message all within one app.

Cons

Some of the reporting for RingEX is lacking. Most of what I needed I was able to find though.

Amy
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
1

3
Reviewed on 09/01/2024

RING CENTRAL

The customer support was not very helpful. They used terms that I didn't understand, and no one was willing to help me understand. For example, I do not know what Ping means or how to do a "Speed test." Their ways of troubleshooting were not ever helpful.

Pros

The app was easy to use when making calls away from the office.

Cons

Not reliable for our technicians when out in the field. The call wouldn't go thru, causing our techs to have to block their personal numbers resulting in customers not recognizing the phone number and not answering.

Response from RingCentral

Amy, the Review Team appreciates your great feedback!
As VoIP calls need a reliable internet connection for optimized call quality, it is expected to experience poor connection when there is not a strong connection available. Call Continuation is available on mobile; this feature allows you to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz.
If you would like to continue this conversation, please email us at [email protected]. Thank you!

Replied 22/01/2024

Top RingEX Alternatives

Cisco Unified Communications Manager

Shannon
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 09/12/2024

Great VOIP service provider

The system has been excellent and reliable.

Pros

It is quite efficient and effective to have several key business services in one spot. Telephony, group chat, text, fax, video conferencing. The reporting features and analytics are also very helpful.

Cons

4 stars because the system needs to integrate a global address feature that can be populated by admins without uploading archaic lists of external contacts (which is very difficult and not intuitive).
Also the ability to configure the application's user interface remotely for each user would also be great.

Alternatives Considered

Zip

Reasons for Choosing RingEX

reporting analytics were lacking and tracking is now better.

Switched From

Microsoft Teams

Reasons for Switching to RingEX

reputation and GUI and features that are included
Jennifer
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 11/03/2024

Ring Central makes getting your calls across the business system easy and seemless

Overall a positive experience. It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills all our calling and texting needs.

Pros

I like that I can get the office calls on my cell if I (or any of us) are out of the office, and can even transfer back a call to someone who is in the office. I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients.

Cons

There used to be some glitches with the app, it would restart or sometimes the app signal was not so strong but that seems to have gotten much better

Connor
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
1

4
Reviewed on 29/11/2024

Centralizing our external communications

We use RingEX and Ring Central for all of our phone calls and meetings with customers. It is a great way to keep everything all in one place for our external communications.

Pros

RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account.

Cons

We have not had great experiences with their customer support and billing teams.

Alternatives Considered

Microsoft Teams

Reasons for Switching to RingEX

We do not have any other Microsoft products so were more inclined to try out another product.
Ryan
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/11/2023

One Stop Shopping For Remote Workers & Nomadic Offices

Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3 years.

We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely.

Unlike some VoIP competitors it also had built in text message services which made SMS authentication through text seamless.

Pros

RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system.

We we're able to use text authentication services, call clients, and keep our office going from any location in the world.

Cons

RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors.

It's an expensive solution unless easy of use outweighs cost.

Alternatives Considered

Google Voice and VoIP.ms

Reasons for Switching to RingEX

RingCentral offered an integrated solution for text and call with a built-in and fully supported app. Setup was easy, staff supported, and only took a few minutes.

Response from RingCentral

Hi Ryan, thank you for your awesome review! The Review Team appreciates you sharing your experience with us and the community. If you want to share more with us, email us at [email protected]. We appreciate your loyalty!

Replied 22/11/2023
Verified Reviewer
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 05/10/2023

Great platform for VOIP

Overall we have enjoyed using this new platform and it meets our company compliance needs for phone calls in the insurance industry.

Pros

Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program. The message feature is a must as well.

Cons

Would like better instruction/direction on the MPV integration with Microsoft Dynamics CRM

Response from RingCentral

The Review Team appreciates you for taking the time to provide us with your valuable feedback. We are happy to hear that our product supports your business' performance and is easy for individuals on your team to use. Here is a link regarding your request for instruction/direction on the Microsoft Dynamics integration: https://ringcentr.al/48JRz3g.
If you have any questions or need assistance, please connect with our Support Team via call, chat, or by submitting an online case here: https://support.ringcentral.com/contact-support.html or you can always email the Review Team at [email protected]. Thank you!

Replied 06/10/2023
Sarah
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 27/11/2023

RingCentral MVP is great for internal collaboration

Although we do not love their customer service department, overall it is worth the money.

Pros

It was easy to install, and it is easy to use.

Cons

The customer service department is improving but it still takes a long time to resolve issues. There is a lot of waiting on hold for unimportant tasks.

Response from RingCentral

Hey Sarah, thank you for your terrific feedback; we love to hear how RingCentral MVP is easy to install and user-friendly! To share more or discuss your experience further, please email the Review Team at [email protected]. Thank you!

Replied 04/12/2023
Sean
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2024

Ringcentral

that this system works with anyone and with any kind of company

Pros

That this is a great product to use for any company

Cons

that you can use your desktop with the app

Danielle
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 30/01/2024

RingCentral for the remote worker

Pros

I love that I can use my ring central number instead of my work or personal cell phone number to reach clients. Since I work from home, I do not want clients having my personal or business number and ring central allows that. I can call a client via ring central and if they call me back it is through that number. Another great feature is setting do not disturb hours so that calls will not come in after business hours based on time zone. I also like that when I receive a call, I have the choice to answer via my mobile phone or computer since the application is on both.

Cons

Nothing at this time, using this feature is a great resource to remote workers.

Response from RingCentral

Hey Danielle, the Review Team appreciates you sharing your positive experience with RingCentral! We are proud that our platform has been a valuable resource for remote work, offering the flexibility to use your RingCentral number and maintain professionalism. The 'Do Not Disturb' feature and the ability to answer calls on your mobile phone or computer are designed to enhance your work-life balance! If you have questions or want to share more about your experience, please email us at [email protected]. Thank you for choosing RingCentral!

Replied 02/02/2024
Jon
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 28/07/2023

MSP Use Case for RingCentral

Overall, our experience both using and reselling RingCentral has been very positive. Our staff and clients use these products daily and while we do need to work through occasional issues, these are more often training based than product issue based.

Pros

We both use and resell RingCentral. Our self-use is for our IT Service Desk support number and this works wonderfully. It provides us the flexibility to be out in the field and still receive calls from our clients. The medical practices that we've migrated to a RingCentral phone solution find great value in the additional features beyond just a plain old desk phone. These include faxing, SMS messaging, video conferencing, call analytics, etc..

Cons

There are times where it can be difficult to work with the RingCentral sales team and support teams. That said, if you are patient and persistent with them you can almost always reach your end goal.

Alternatives Considered

8x8 Work and Vonage Business Communications

Reasons for Choosing RingEX

Legacy products that are going EOL.

Reasons for Switching to RingEX

Ease of access and initial setup.

Response from RingCentral

Jon, the Review Team appreciates your valuable feedback. Thank you for taking the time to articulate your positive experience with our product. If you would like to continue the conversation, do not hesitate to email us at [email protected]!

Replied 09/08/2023
Aleksandar
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/11/2023

An alternative for a phone number for freelancers

We tried different call applications but this one was the best! I am working as a freelancer with US based company, and this application gave me freedom to call, receive calls and voice mails and get done my job very fast and easy. Easy to set up.

Pros

Inliked the voice mail option, since I am working in a different time zone, remotely.

Cons

Nothing major, just sometimes I need to re-log in.

Response from RingCentral

Hi Aleksandar, the Review Team appreciates your feedback! If you would like to share more, email us at [email protected].

Replied 21/11/2023
David
  • Industry: Sports
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
2

4
Reviewed on 09/08/2023

Not the worst or best

We used this because Ringcentral was a client and we got a good deal on it. I prefer using the phone system built into Hubspot directly.

Pros

Ring central covers the basics and is an industry leader. It is very good with computer/mobile integrations as well as recording and tracking calls.

Cons

Not the best service, on voip connections at times.

Response from RingCentral

David, thank you for your feedback. If there is anything the Review Team can assist you with, don't hesitate to get in touch with us via email at [email protected]. Thank you!

Replied 15/08/2023
Allyson
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 30/10/2023

Its just ok

Pros

I have used Ring Central for 4 years or so. It is easy to use, but drops calls alot. Sometimes callers will say they cannot hear me.

Cons

Dropping of calls, disconnects calls. Would like for Ring Central to help with that.

Response from RingCentral

Hi Allyson, the Review Team thanks you for your feedback! As VoIP calls need a reliable internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation is available on mobile to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz. In addition, here is an article regarding troubleshooting VoIP connectivity issues: https://ringcentr.al/44JvAq0.
Email us at [email protected] if you would like to continue the conversation. Thank you!

Replied 21/11/2023
Marshene
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
5

3
Reviewed on 30/10/2023

Needs Improvement

Overall, ring central is very effective. I am able to see my calls and text in one app.

Pros

I like that I am able to see who is calling members of my team on my desk top. I can see if the answer a call or not.

Cons

I don't like the fact that when a call is transferred from another party, the call does not record.

Response from RingCentral

Hey Marshene, we appreciate your review! If you would like to submit a feature request, you can do so easily via our app! Click on your profile picture - scroll down to Suggest a feature; from here, you can search for pre-existing ideas that you can vote on and engage with, and if you have a new idea, you can submit it by selecting "add a new idea."
To continue discussing your experience, please email the Review Team at [email protected]. Thank you!

Replied 21/11/2023
Audra
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 13/11/2023

Ring Central (Thumbs Up)

Great product overall. Everything has its cons, but this is a great system.

Pros

Very versatile, easy to use. You can call, text and fax all in one system.

Cons

Hmmmm. Can't think of any right now. Must be good.

Response from RingCentral

Hi Audra, the Review Team is proud to offer you a versatile and easy product with minimal to no cons! If you would like to email us and continue to discuss your experience with us and our product, please email [email protected]. Thank you!

Replied 22/11/2023
Robert
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 10/08/2023

Ring Central

The setup was a little rocky, was called one afternoon for setup in the middle of the work day , BUT worth the hassle. Phone system is awesome!!

Pros

Love the control it gives us and the money we are saving from the local utility phone company

Cons

I cannot think of any cons. Love all the features

Response from RingCentral

Hey Robert, the Review Team greatly appreciates your feedback on our product. We enjoy hearing how it helps our customers. Thank you for taking the time to let us know how our system and features have benefitted you!

Replied 15/08/2023
Haley
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 02/06/2023

A little tricky sometimes but overall great system!

It has been extremely beneficial to have a unified system across all of our locations. Being able to pick up the central line when staff is available regardless of where they are located has been a total game changer for our teams.

Pros

The set up was pretty easy overall and being able to assign phones for home use on the fly was imperative during the pandemic. The call forwarding system is amazing and very reliable.

Cons

Have had a few hiccups with some of the handsets not working correctly and "park"s getting stuck but customer service has always been very responsive to our issues.

Belen
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
5
Customer Support
3

4
Reviewed on 09/12/2023

Good working tool

Pros

Not missing any important phone call, the system records everything and also takes voice messages perfectly

Cons

Nothing to say against this tool, overall works perfectly

Response from RingCentral

Hi Belen, the Review Team appreciates your review! We would love to learn how to improve your experience and rating. Please email us at [email protected] so we can get the conversation going.
Thank you for your loyalty and business!

Replied 11/12/2023
Phillip
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 07/09/2023

Great phone system with some room for improvement

Pros

Enables us to setup teachers with Soft phones on their mobile phones, enabling them to call parents using the school's main phone number as their call-back number.

Cons

The phone app is slow to respond at times, ringing 5 or 6 seconds after the desk phone (all settings are to ring all simultaneously)There are at least 2 or 3 different sets of instructions to setting up a hot desk phone, none of them helped, so the documentation on their website desperately needs a review

Response from RingCentral

Phillip, the Review Team thanks you for providing us with your feedback in this review! We would love to learn more about your experience with delayed ringing and assist however possible. Please email us at [email protected] or contact our Support Team via call, chat, or by submitting an online case here: support.ringcentral.com/contact-support.html to continue this conversation.

Replied 07/09/2023
Jackie
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/11/2023

Great Contact Software

Pros

How easy it is to use. I am able to text my clients.

Cons

There is nothing I do not like about RingCentral. Its super user friendly.

Response from RingCentral

Hi Jackie, the Review Team loves to hear how easy RingCentral MVP is to use! Thank you for your valuable feedback. If you would like to share more or have any questions, feel free to email us at [email protected].
We appreciate your loyalty!

Replied 04/12/2023
Sheri
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

3
Reviewed on 12/01/2024

Experience

I'm glad to hear that it was good. Could you provide more context about what you're referring to?

Pros

Everything was great but support was hard to contact

Cons

customer support was hard to get in contact with

Alternatives Considered

Dialpad

Reasons for Switching to RingEX

Thea availability was good and on the go
karla
  • Industry: Commercial Real Estate
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2023

Leasing Agent

Pros

What like about this app it's that it keeps a log of our phone calls

Cons

What I don't dislike is having to log in

Response from RingCentral

Karla, the Review Team appreciates your review! If you would like to share more, email us at [email protected].

Replied 22/11/2023
Sussan
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/07/2023

Amazing

I love that I'm able to get calls on multiple phones and can connect and disconnect from a call without any issues,

Pros

The feature we fine most intriguing is the capacity for voicemail automation that captures our business name. I love that my clients can call and text our business number. Out e-fax has been the best feature because I can get faxes from anywhere. Customer service is also amazing.

Cons

There is no complaint with ring central, we have enjoyed using the product. No issues, I am a happy customer

1,201 reviews