User Reviews Overview
About When I Work
When I Work is an employee scheduling and time tracking solution that helps businesses streamline shift management and enhance workforce productivity. Through its intuitive interface and robust features, this software streamlines...
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- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
When I Work
I used this program for scheduling associates a the various Crumbl Cookies location I managed in Florida. It was easy to set up and adjust as needed.
Pros
I found the program to be easy to use and it did everything we needed it to do.
I liked the feature that allowed associates to swap there shifts around without me to have constantly do it.
Cons
If there is a con is was that it took a while to enter all the employees information. But once that was done it was a breeze.
Response from When I Work
Hi David,
Shanyce here from When I Work. We appreciate your nice feedback! It’s great hearing from you that When I Work is helping to make your teams’ and your work lives easier.
Kindly,
Shanyce
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Rock it Clock it
Excellent excellent I miss using the program honestly.
Pros
I loved I could find my paystubs, employee information and easy access to W2s
Cons
I hated it didn’t let me save my password and I’m forgetful.
Response from When I Work
Hi Jazzmen,
This is Dawn from the Care Team at When I Work. I can't thank you enough for taking the time to leave such a wonderful review! We truly appreciate your feedback and are so glad to hear you're enjoying the app.
I saw that you mentioned the app didn’t let you save your password, and I can definitely understand where you are coming from—I'm also guilty of forgetting my passwords from time to time! If you'd like to make logging in faster in the future, I’d recommend exploring the password storage options on your device or browser. Many devices have an autofill feature that you can enable within the 'Settings' app, which could save you some time.
If you ever need help with anything else or have further questions, don't hesitate to submit a ticket with our Care Team using the following link: https://help.wheniwork.com/submit-a-ticket/
We are always happy to help!
Warmly,
Dawn
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Meh hit or miss, option 3.
When it works is probably a better title
Pros
I appreciate how inclusive the app allowed all employees to be
Cons
It was one sided and only management had full control, and ended up en mass miscommunication
Response from When I Work
Hi Ian,
Shab here from When I Work. Thank you so much for your feedback! We're sorry that you ran into some trouble with the app. If you ever wanted assistance with the issues you are facing, please kindly submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to help! Thank you!
Warmly,
Shab
Top When I Work Alternatives
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Weekly for 6-12 months
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Review Source
When I Work Review
Overall, I find When I Work to be a helpful and up-to-date scheduling application, but I think there's some room for improvement in regard to how the homepage is set up.
Pros
I think that When I Work has a very visually appealing and user-friendly app. It's clear and easy to see what shifts are available if someone is interested in picking one up. When I Work also sends helpful notifications to remind someone when their shift is that day.
Cons
When you first open When I Work as a user, you're immediately on the "available shifts" tab. While this is a great method of trying to get staff to see what shifts are available to them for pickup, this setup leads to confusion. I would much prefer the main page on When I Work to show someone their current shifts, and the next tab over show them available shifts.
Response from When I Work
Hi Erin,
Natalie here with the Customer Care team at When I Work! Thank you for taking the time to leave this excellent feedback. We're happy to hear that your team has been making good use of the OpenShift feature, and that the schedule reminders have been helpful for them.
We also appreciate your feedback regarding the Available Shifts card on the mobile Dashboard. I can see how it'd be useful to customize where that information appears, and we're always looking for ways to improve the app. If you have any additional questions or concerns to share, don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ - we're here to help in any way we can.
Best,
Natalie
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Better than the others
I like when i work over other things because its organized and easy to navigate
Pros
You can send all time.off requests and it goes to manager for approval
Cons
You can't enter PTO thru this application
Response from When I Work
Hi Amanda,
Shanyce here from When I Work. Thank you so much for your review. We are glad to hear that you are enjoying using the app and hear how it's working for yourself and your team. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance!
Kindly,
Shanyce
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
when i work review
i enjoyed the app and preferred it over the paper method that my job used to use to scheduling
Pros
it keeps the schedules for the job organized
Cons
just the relatively long load times to open up the app
Response from When I Work
Hi Marc-Henry,
Shab here from When I Work. Thank you for the kind words! We’re so happy to know that the app is meeting your expectations. We're always striving to make it better, and your feedback helps a lot!
Warmly,
Shab
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
When I work works
Overall it has been quite good. As with any new app or program, using it more and more will only make it easier with time.
Pros
Very easy to navigate through the set up process, and easy overall use.
Cons
I still haven't had the chance to fully go through the whole program as of yet.
Response from When I Work
Hi Taylor,
Hannah here with When I Work. Thank you for taking the time to leave us a review and let us know how your experience has been so far.
I'm glad to know that your initial experience has been positive and it's been easy to use.
We host customer webinars that could provide some helpful tips and insight if you are interested in checking them out: https://thisclicks.wistia.com/folders/liqrczqwnd.
If you have any additional questions, don't hesitate to reach out so we can assist further https://help.wheniwork.com/submit-a-ticket/.
Thank you!
Best,
Hannah
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Works as it should
Have been using for 2 years and it has allowed me to track time easily.
Pros
Ability is to modify schedule for employees.
Cons
Sometimes when using the app version there is a delay.
Response from When I Work
Hi Alex, thank you for your support! We love hearing you share your experience.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Desktop is great, app could use some functionality fixes.
Pros
Ability to see who was working, and when.
Ability to message and swap shifts directly in the app.
Cons
Difficult to customize availabilities on the app, works much better on desktop.
Response from When I Work
Hello there,
Dawn here from When I Work. Thank you so much for taking the time to leave such a detailed review of the When I Work app.
We truly appreciate you sharing your feedback, especially regarding how the mobile app could benefit from some functionality improvements to match the performance of the web app on a laptop or computer.
I’ve made note of your feedback and will be sure to share it with our product team. Your input is invaluable as we continue to improve and enhance the app for all of our users.
If you have any other thoughts or suggestions, please don’t hesitate to reach out to our Care team using the following link: https://help.wheniwork.com/submit-a-ticket/
We are always happy to help!
Warmly,
Dawn
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
A Great Tool for Employers AND Employees!
Pros
Immediate notification of when the schedule is posted.
Cons
Some of the functions were a little difficult to dicipher.
Response from When I Work
Thank you so much for your kind words Annie! We’re thrilled to hear you're loving the app! Keep enjoying, and we’ve got more exciting updates coming your way!
- Industry: Luxury Goods & Jewelry
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
More accurate time management
This program is a God send for any business owner worried about employees clocking in when their not on the job. It's built in GPS tracks employees locations so you know if their at work or at home on the couch.
Pros
I love When I Work because it saves me time doing payroll. It adds all my employees hours up for me and even takes off breaks, lunch and has GPS built in to make sure nobody's trying to clock in at home.
Cons
The graphics could be a little better but the functions far out weigh the graphics by far.
Response from When I Work
Hi Ezra! We're delighted to see that you're enjoying When I Work. Thanks for reaching out with this feedback!
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
The Best Tool A Manager Could Ask For
When I Work is very easy to navigate and makes scheduling, as well as communication, with employees efficient. There are never any pop ups or app speed issues. The company has though of everything regarding scheduling.
Pros
The feature I like most about When I Work is the ability to view employees hours. Often times, as a manager, we are required to cut shifts or adjust schedules. The forecast tools and the option on scheduler allow us to make fair decisions.
Cons
My only complaint about When I work is the inability to publish schedules on the app version. I often have trouble and even though I click "publish" in the upper right corner - I do not see any notifications sent or publishing done. The website does not look appealing either on mobile safari app.
Response from When I Work
Hi Destiny,
Shab here from When I Work. Thank you kindly for your review! We'd love to help troubleshoot any issues as well, if you can kindly submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help!
Warmly,
Shab
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Simple and Easy Scheduling
It was alright. It did the job, it was easy to use for scheduling and organizing teams although I wish it had an option for clocking in and out and looking over timesheets
Pros
Scheduling is easy and everyone can have access to it
Cons
Employees are not able to clock in and out in the app which would make it easier.
Response from When I Work
Hi Shania,
This is Dawn from When I Work. Thank you so much for taking the time to leave such amazing feedback! We truly appreciate all of the positive things you mentioned, as well as the opportunities for growth.
I’d love it if you could reach out to our Care Team by submitting a ticket using the following link: https://help.wheniwork.com/submit-a-ticket/. We’d like to investigate and resolve the issue you're experiencing with employees not being able to clock in and out of the app.
Looking forward to hearing from you, and thanks again for your feedback!
Warmly,
Dawn
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Work with When I Work
Overall, this is a great app for busy people who need an on the go scheduling app. I can quickly check my schedule and make changes when I need to. I am sure this is a lifesaver for employers trying to schedule multiple positions, especially, with a lot of part time workers.
Pros
When I Work makes it easy to schedule around my available times. I can also pick up or drop shifts when I need to.
Cons
It seems like I get logged off too often. I want to stay logged in for easier access. I'd like to have the option to mark shifts I am interested in and get a text message if they become available. Maybe this exists, but I need a quick way to modify my notifications and receive alerts.
Response from When I Work
Hi Joe!
Thank you so much for leaving a review for our app—we truly appreciate your feedback! Regarding the issue of being logged off too often, we definitely want to improve your experience.
Please reach out to our Customer Care team by submitting a ticket at the link below, and we’ll be happy to assist you with marking shifts you’re interested in and staying logged in for a longer period of time.
https://help.wheniwork.com/submit-a-ticket/
We look forward to helping you get the most out of the app!
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Best Available
Pros
The ease of use and how quickly employees catch on to using it
Cons
Sometimes if the employees aren't looking they miss the clock in confirmation and that's frustrating to have to fix often.
Response from When I Work
Hi Jackie,
Shab here from When I Work. We are happy to hear that you are enjoying the ease of use of the app.
We'd be happy to take a closer look at any issues you are encountering, if you can please submit a ticket to our team at: https://help.wheniwork.com/submit-a-ticket/. We're here to help!
Thank you for using When I Work.
Warmly,
Shab
- Industry: Entertainment
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Exeptional App for Scheduling Workers
I find that When I Work is a seamless way to schedule shifts for my part-time job. With When I Work, I can view and pick up shifts quickly without being distracted from my full-time job. In addition, I can request to drop a shift or pick up a dropped shift. There are a lot of great features to assist with scheduling numerous part-time workers, but as a worker, the ease of choosing shifts once posted is what I like most. I also like that I can sync my shifts with my digital calendar.
Pros
There are a lot of great features to assist with scheduling numerous part-time workers, but as a worker, the ease of choosing shifts once posted is what I like most. I also like that I can sync my shifts with my digital calendar.
Cons
There isn't anything that I do not like about When I Work. In the two years I have been using this app, I haven't experienced any difficulties.
Response from When I Work
Hi Angie,
Thanks for taking the time to leave such a detailed and positive review. We are glad to hear how the app and its features are working for you and your team!
Kindly,
Shanyce
- Industry: Photography
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Stick to the smaller guys. Biggest companies suck
The larger the company got the less they cared.
Pros
Drag and dropping shifts and the colour coded job sites.
Cons
After being a customer for over a decade since the very beginning. We missed the alterations to the annual plan deadline by less than a week due to being off work with a sick child.
When I work doesn't care and will not support.
They have now lost one of their longest customers.
They used to care about their customers, now they don't.
Response from When I Work
Hi Jessie,
Shab here from When I Work. Thank you kindly for your review, and thank you for the heads up about this. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you for taking the time to write us your thoughts and feedback today! We look forward to assisting you.
Warmly,
Shab
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great to use
overall it was a good experience. it was easy to use and easy format
Pros
able to see who is working with you on a daily basis
Cons
need managerial approval to take shifts off when you accidentally schedule yourself.
Response from When I Work
Thanks for the detailed review! It’s wonderful to see that our product is helping you and your team!
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Your Typical Scheduling Software
When I Work has all the basic features we need for schedule management in small animal hospital.
Pros
As an employee, it is easy to submit time off requests and check the status of requests, view other employees schedule, and see where additional coverage is needed on the calendar.
Cons
The messaging platform was a little confusing to learn at first.
Response from When I Work
Hello Sara, Thanks for the detailed review! It’s wonderful to see that our product is helpful to you!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Satisfied Customer
Over all my experience was great, no complaints.
Pros
Extremely easy to use. Our team had no issues with it.
Cons
Didn’t really have any issues with the software.
Response from When I Work
Hi Sharonda,
Farrah here from the Care Team at When I Work!
Thank you for taking the time to review the When I Work app and providing your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use.
Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing [email protected] if we can ever assist with anything else.
Take care!
Best,
Farrah
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
LOVE WIW. Always what we need on the daily and brings tons of value
Pros
I love how easy the UI is. The UX for the employee and myself as a business owner is second to none. Makes scheduling and managing labor super efficient and easy.
Cons
Not much to say about what I don't like. I think it does exactly what I need.
Response from When I Work
Hi Sasha,
Farrah here with the Care Team at When I Work. Thanks for the detailed review!
It’s wonderful to see that scheduling and Forecast Tools are helping your workflow and making your teams’ and your work lives easier.
If there is anything we can assist with, please reach out. We're here to help!
Thanks for using When I Work!
Kindly,
Farrah
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Nice app to use at workplace.
I have been using When I Work app at my workplace for sometime and I find it very convenient and easy to use. Works great for scheduling.
Pros
It has a nice UI and very easy to use. It also gives you frequent reminders about your work schedule so you don't have to keep track.
Cons
Sometimes the clock in/clock out doesn't detect the location properly and takes a long time.
Response from When I Work
Hi Anjali,
Shab here from When I Work. Thank you kindly for your feedback! We'd love to help troubleshoot any issues you are experiencing as well, if you can submit a ticket to us at: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help!
Warmly,
Shab
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Best scheduling program
I’ve been using When I Work for the past 15 years. It is a great scheduling program with ease of use.
Pros
When I work is very easy to use an implement and helps me with my daily labor management
Cons
There is nothing I do not like about When I Work
Response from When I Work
Hi Michael,
Shab here from When I Work. Thank you for your
wonderful review of our app! We love to see that you have been with us for a long time and are still enjoying the app!
Thank you for being a valued customer!
Warmly,
Shab
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
One of best scheduling products
I love the product! Would recommend to everyone I know
Pros
User friendly, easy to read, great features not found anywhere else.
Cons
Has everything I need and more. Wouldn’t change anything
Response from When I Work
Hello Dana, thank you for leaving such a positive review!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Loved this system
It was very easy to use, the app worked great.
Pros
You could see what coworkers were working.
Cons
I liked everything about this scheduling system.
Response from When I Work
Hello Becky - Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work.