Tripleseat Reviews

Pros

Setting up and working with events and groups is simple and intuitive. Tripleseat ahs many options, so everything can be done within the software.

Cons

Tripleseat acquired Gather, our previous event software, and the price went up substantially. Tripleseat is competitive with other software's pricing, but Gather was a bargain.

Pros

Tripleseat makes my life and my client's lives so much easier!

Cons

The only area for improvement would be that I wish there was an app!

Pros

The software is fairly easy to use and learn.

Cons

The price of service has been going up 5% each year for the past 3 years. They used to help with updating our documents, but now they are not so helpful after being with them for almost 7 years.

They try their hardest not to update the documents that you use to create contracts. They want you to do it yourself. If you want them to update the contract then you have to pay $125/hour for their "Professional Service Reps" to update it for you or you can wait over two weeks for them to do it at no extra charge.

Pros

Ease of use, functionality, the ability to communicate directly with our clients

Cons

There are no cons with the product that I see

Pros

Tripleseats ability to organize my events, calendar, contracts and payments literally shaves hours off of my work day. At this point, I literally can not (will not) work without it.

Cons

I have no actual complaints. It seems like I.T. tickets used to move a little bit faster, but the overall speed is more than adequate.

Pros

I love how easy it is to use. I have been using it for the past year. I use it everyday and my job has been made exponentially easier due to tripleseat.

Cons

When the site is being worked on, it takes forever to load. This is a burden considering how much I use tripleseat.

Pros

Best CRM for restaurant events! Contract creation, and great integrations, and internal communications are great. Notably, the Stripe payment integration is a huge help. Being able to create tasks for yourself and others is a great way to streamline communication.

Cons

The guest discussion center has a few downsides, the formatting of emails is not how the email shows up in the guest inbox, and it is sometimes hard to decipher. it is great that guest messages can show up in my email inbox, but the entire thread doesn't populate and makes switching between my gmail and TripleSeat a hassle.

Pros

I love how organized Triplseat keeps me. I can do communication, contracts, payments, and follow up on leads all within the same platform. It was a game changer.

Cons

I think because the platform is SO useful, there are little tweaks on things I would love to add. I think I would love a draft option for if you start an email and exit out of the page.

Pros

Easy To Use, Set Up, and Make Changes. The BEO's are well formatted and easy for the client to read. My favorite is that you can turn an event lost and it comes off the calendar but all the contact information is still captured.

Cons

The COST of Tripleseat software vs. competitor like Perfect Venue. Tripleseat double the price and not much different.

Pros

Tripleseat is very user friendly. I like how it keeps all discussions and documents in one central location

Cons

It used to be very easy and timely to talk with a person if there was a question. Now it can take multiple days and it's only done by email.

Pros

Ease of use. I can easily train other employees quickly on how to book orders. I love the customization and ease of adding new menu items. The reporting is excellent for keeping track of sales and other marking tools.

Cons

I wish that it had the ability to auto populate a packing slip for the kitchen. I.e. when fajitas are ordered for 10, it would populate on the kitchen sheet the exact amount of food by oz or quarts the kitchen would need to prepare.

Alternatives Considered

Caterease

Reasons for Switching to Tripleseat

When we met with the sales representative, we felt like it was the perfect fit for our small company. It had everything we needed to book, keep track of sales and scheduling for in the restaurant as well as our off site catering, and the tools to easily communicate easily with customers.

Pros

Very customizable to set up different locations with varying offering and price points. Sending payment links and invoicing to clients is seemless. Guest and internal communication with calendars makes it easy to stay organized.

Cons

A bit expensive and cuts into margins. I wish it would integrate with TOAST POS directly.

Pros

It gives me such piece of mind every day. I pull up the calendar each morning and I know exactly what needs attention, and what I need to do. I literally cannot do my job without it.

Cons

I cannot think of one thing that they have not thought of. I wish I could give you ne, but for me I can't think of anything.

Pros

Tripleseat is easy to use and they are a great partner. Anytime that we need something they are always willing to listen and figure out a solution.

Cons

Daypart segmentation and minimums for Tripleseat direct Surveys Texting to Guest feature

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Tripleseat

Needed upgraded features

Reasons for Switching to Tripleseat

Cost

Pros

Extremely customizable once you understand the backend

Cons

Not super user friendly and difficult to use on the go

Pros

It streamlines our entire business and has allowed us to be more strategic in our hiring processes.

Cons

There are some quirks to iron out like any newer business but for the most part, no complaints as their customer service team is almost always available and fantastic.

Pros

I like that they strive to make more revenue for event hostess' when it comes to their event

Cons

There may be some features that some people may not know how to know.

Pros

Everything from leads, inquiries, messaging, booking, menu planning, proposals, BEOs, calendar.

Cons

They are a little behind in online forms. Proposals, contracts and credit card authorization forms all send as a PDF that clients have to print off and sign or have Adobe in order to sign electronically.

Pros

Continuous growth, integration with other software, able to be customized on many levels, great client interface for ease of planning, live document updating

Cons

High learning curve, some internal programming can be clunky, not enough freedom for customizing, email drafts are not saved, when using Seven Rooms, it would be fantastic if events were automatically populated into the reservations system

Pros

In the events industry a good system to track your event schedule, event menus, special needs, requests, pricing and payment is extremely important. Tripleseat makes this a breeze and is all in one place. This program is easy to use, easy to learn for someone who has never used a program like this before and is perfect for businesses with multiple locations, rooms or event spaces. This has greatly improved our internal communication by having everything in one location.

Cons

The only issue I have come across with this software so far is that it can be difficult to make edits to menus that were initially set up without the help of a support tech.

Pros

The Event Portal feature. Each event having its own specialized url that allows the client to see everything in a very organized fashion makes the process of converting a quote to a sale much easier. The integration of credit card processing (we used Stripe) keeps the client from using other options (like Square) that would force them away from the portal.

Cons

Trying to keep you locked into their email ecosystem. The email integration is terrible. I wish they would support a Gmail integration. If I want to get my client to approve a proposal - they have to be emailed through their own email system that is not as user friendly and completely breaks the cohesiveness and intent of the software when I have two different email chains happening (which the client flips between without realizing). Make the event approval option available without having to email them please.

In addition, they will charge you for leads from Yelp, even if they don't book! It is a very shady practice that needs to stop. Focus on good software, not making money off lead conversions from third party lead sites please.

Pros

Easy to use and easy to train a new hire on using. All information can be captured in an account allowing for less office clutter and being able to access on any device has been a huge timesaver!

Cons

It is a tad difficult to update pricing as you do have to go line by line BUT this would be with anything out there. Once you know where to go it is much easier.

Pros

The ease of Gather is truly amazing! The report functions I use daily to see overall growth and what needs to be improved on. The calendar is able to be viewed on the app along with a desktop as well as edited on the go from a cell phone. All documents are easy to read for sales coordinators, chefs, as well as servers. Creating events is easy and tracking channels for marketing is a great way to keep updated on marketing campaigns. Also staying organized through Gather is great by creating tasks, not only for yourself, but interns or other sales coordinators. The messaging system is great for communication with other team members.

Cons

I would love to see the sales coordinator on the pop up portion of the calendar. Also, the messages changed into a drop down, however, when you are trying to scroll for some thing, clicking on every single individual message is time consuming and everything should be about saving time. The app is only for viewing and not able to do any editing, which does not save time. Sometimes there is slowness or some glitches, such as Gather cancelling the event or duplicating the event when creating.

Pros

It is easily accessible and great if we need to work from home. Leads are captured for us to respond and sorted accordingly. The calendar for event planning is critical for us to see and use to rent our event spaces.

Cons

I would love if there was an app for it on the phone instead of having to go on a site. When multiple members are booking potential leads, If there was a way to block spaces better besides using the hold mark on the calendar as that does not guarantee a proper blockage sometimes (for example if it can note the space is currently being blocked as multiple users are trying to block the space at the same time that would be great) Also putting potential events on our calendar does require multiple steps with a lot of info -if this could be more compact, that would save time in booking during high demand.

Pros

Very easy to learn and setup due to the onboarding team and account representative.

Cons

It’s hard to find something I don’t like about tripleseat. I guess my only complaint would be there’s no mobile app, just a mobile website. So you have to sign in each time on mobile. It’s really not a bother, but if you are forcing me to say something negative, that’s all I can think of!