Teamwork.com Reviews

Pros

Whiteboards are great but even the developers of TeamWork Projects (formerly TeamworkPM) were tired of trying to make them do the work of a real project management system. That's how I came across TeamWork Projects 8 years ago -- tossing aside the whiteboards and comparing online project management applications. TeamWork ultimately rose to the top because it either includes features I felt were must-haves or they had those features on the roadmap to deal with in the near future.

TeamWork has task-level time-tracking and incorporates a desktop timer that I use on both my Windows and Linux versions computers.

TeamWork was one of the few online project management applications that incorporated a file manager early on AND had the foresight to include it in the permissions system (important so all stakeholders have access to the files they need). I've used it for mock-ups, contract change-orders, and project photos.

There is a project notebook system that is far superior to a so-called project wiki found in other project managers. I use it to keep notes, format them to look like real documents (not just a bunch of text notes), and export out in a format that is useful to project owners and clients.

This was important enough that it would have been a dealbreaker if it wasn't included: the means to allow stakeholders (especially clients) to log in to see progress on their projects, participate in project-specific discussions, and access project-related files.

Cons

TeamWork's free tier is less generous than some of the other highly rated project management apps.

Keeping up with the times, they've lately added a Kanban view (but it costs extra). But why the boards view is an add-on instead of integrated into the main projects beats me and makes me call this a welcome feature that is also a CON.

Although TeamView has native integrations for GMail, HubSpot, and Harvest, I think it relies too much on its (well-developed and well-documented API) for integrations with the majority of the world of business applications. Of course, there are hundreds of Zapier workarounds. Still, I think TeamWork is strong enough to have better integration and less cobbled recipes.

Pros

The best part about teamwork is the birds-eye-view that it gives employees and managers over everything that is going on within the company. We really appreciate having our time tracking system tied directly to the tasks within a project because it makes it much easier to log time and to see how much time was spent on each area of the project.

Cons

We have not yet developed a clear process, and Teamwork doesn't seem to have one built in, to account for tasks that are waiting on outside input such as a client approval. Most of our clients are not using our Teamwork software, so when we are waiting on a review there is not a great way within the software to distinguish that apart from a task that is actually late.

Alternatives Considered

Kantata, ActiveCollab, Zoho Desk, monday.com, Wrike and Asana

Reasons for Choosing Teamwork.com

We needed integrated time tracking and better control over a large number of simultaneous projects.

Switched From

Trello

Reasons for Switching to Teamwork.com

Integration with quickbooks, time tracking, the ability to create templates and recurring tasks, reporting features

Pros

I like the fact that its integrated with other products such as Desk. Its relatively easy

Cons

Tons of errors when using it. They launch updates during business hours taking the system not saving actions, producing random errors ending up in losing your work without any prior notice - as in we will update the system, it will take X time and it will be down. Nothing like that they just shoot the update and if you are lucky and not doing something in the system you may get away with it.

Various functionalities of the system stop working out of the blue; we report them to their customer service and they never get solved, or get solved at a pace teamwork wants and not based on the actual criticality.

For example, the past two (yes you read correctly, 2) weeks, emails dont work. You can reply to a task and it simply gets lost. We've notified support, sent messages, they replied after 5 days that its fixed but guess what. They didnt even test the "fix" and as a result, second full week its not working and they evidently do not even reply to our ticket.

On top of all of the above, if you have many tasks in the system, the system becomes extremely slow to perform actions. You open a list and it takes ages which it has paging mechanisms.

Pros

It's a good software that I highly recommend to all professionals and business leaders for project management. It's just the calendar which is a little small on a mobile phone but on a computer it's perfect.

Cons

I sometimes notice some technical difficulties but it doesn't bother me too much.

Pros

Tracking tasks on projects are top of the line with this software. Reporting and additional features are constantly improving but much better than Microsoft Projects or Smartsheet.

Cons

Reporting features and Gantt charts/tasks both showing at the same time can use improving.

Alternatives Considered

Jira, Microsoft Project and Smartsheet

Reasons for Choosing Teamwork.com

Teamwork is better, better functionality on project management

Switched From

Smartsheet

Reasons for Switching to Teamwork.com

Better project mgmt, better task tracking, better time management

Pros

I like the fact that each project has so many ways to add information to each account. There is an overview tab where you can see the overall health of the project from one screen, and tabs where you can add Tasks, Milestones, Messages, Files, Notes, Links and even Comments for each project in the system.

Cons

It takes a very long time to get everything setup. There is so much to learn about the setup of the product and the free trial is not long enough to set up everything correctly from start to finish.

Pros

I like its intuitive interface most of all. I like customizing my account and projects visually. Creating teams and assignments is something I like as a manager.

Cons

Integrations were easier with Zapier. It did work natively, but it just wasn't as productive.

Alternatives Considered

GanttPRO

Reasons for Choosing Teamwork.com

Microsoft project doesn't have what we need to be productive

Switched From

Microsoft Project

Pros

Teamwork interacts with a number of other well-known apps, including Google Drive, Salesforce, and Slack. Teamwork offers a wide range of capabilities to support effective team collaboration and project management.A project management tool called Teamwork facilitates team collaboration, communication, and progress monitoring. Task management, time tracking, file sharing, and communication tools are just a few of the functions it offers.

Cons

Teamwork includes a ton of functions, which some users may find overwhelming.Compared to some other project management tools, Teamwork is less customizable.

Alternatives Considered

Microsoft Project

Reasons for Choosing Teamwork.com

Difficult to customize

Switched From

Zoho Projects

Reasons for Switching to Teamwork.com

There are many reporting tools available through teamwork that may be used to monitor project progress and pinpoint problem areas.

Pros

What I enjoy most about working in a team is when we have a set plan for how to accomplish our goals. It encourages team members to work together toward a single objective, and it establishes some semblance of order and predictability in the process.

Cons

When I was originally introduced to the site, I discovered that there was a slight learning curve associated with finding one's way around it. I was able to make better use of the platform's features once I developed my own method for organizing projects.

Pros

One of the standout features I truly appreciate about Teamwork is the exceptional task organization and categorization capabilities. It provides a seamless system for creating projects, breaking them down into smaller tasks, and assigning them to team members. Also, the built-in reminders and notifications are amazing as they ensure that important deadlines and tasks are never missed.

Cons

It may require a bit of getting used to, but that can be said for any app. No real cons that I can think of.

Alternatives Considered

Trello

Reasons for Switching to Teamwork.com

I feel it was more suited for our IT projects

Pros

The ability to create subtasks, apply time estimates, set percentages on task completion, back-and-forth commenting area on tasks, ability to set milestones, the 'Everything' view to see what tasks are assigned to you, email reminders for upcoming or past due dates - they really thought about EVERY detail of managing a software or web related project.

Cons

I can imagine it being overwhelming for someone to get started with. I've been using it for years so I'm grown accustomed to it now, but you might want to watch a training video or have someone walk you through all the features, even if you only end up using a few of them.

Alternatives Considered

Trello and Basecamp

Reasons for Choosing Teamwork.com

I used the Basecamp trial, but didn't realize how ridiculously expensive it was. Teamwork is MUCH more affordable, especially for a small business.

Switched From

Basecamp

Reasons for Switching to Teamwork.com

Has way more features than Trello and is way more affordable than Basecamp.

Pros

• Teamwork is always innovating and releasing new features/functionality. And they are great at publicizing the new features/functionality, allowing you to beta test, and all the while it doesn't screw up the work you've been doing.
• It's cloud-based.
• It's packed full of things you'll likely never use, but because there's so much stuff, the core of what you use it for is that much better.
• The design is elegant.

Cons

• The exported reporting functionality isn't always as attractive as I'd like, but that may have changed since I last used it. Our team does use import/export for the management of tasks, and that's been a godsend for many of our projects. So, really, not too much to dislike.

Alternatives Considered

Jira, Box and Basecamp

Reasons for Choosing Teamwork.com

It's been almost five years since switching. Basecamp was a legacy PM tool that we were using thanks to our partnering with another institution. Nothing really to complain about. If I recall, it was the additional functionality around what information could be included in tasks and the use of task lists that swayed me. At any given time our production team has 15–25 individual projects happening, all very similar in construction but each with its distinct timeline and with so many intersecting pieces (even across projects) that trying to do this with anything else would require some serious rethinking.

Switched From

Basecamp

Reasons for Switching to Teamwork.com

See the "Why did you make the switch" comment above.

Pros

The feature set is great for agencies with a lot of similar type of recurring projects. Project and Task templates, easy to use, robust features, time tracking built in, integrates perfect with their sister product - teamwork desk (support ticket tracking system).

Great open API (we use it to kick off project templates from salesforce.com and report time and utilization back to salesforce.com dashboards).

The support team is amazing, in fact everyone we have ever interacted with at Teamwork has been incredible.

Plus, when you look around, the price is incredible for the feature set.

Cons

We have a crazy amount of tasks per person across many projects and many clients. Looking across everything is a little cumbersome at times. You can look across projects, users, tags, etc. it just could be a little easier sometimes. I am really stretching for a negative here, but that is all I can really think about that I would want to see improved.

Pros

It looks pretty and modern, but to be honest, so do all the new apps and websites these days.

Cons

It is extremely laborious and time consuming to add tasks, set start and finish dates, and assign the task to people. Too much requirement to use the mouse pointer to select these. It should be just really basic where you can 'tab across' to the next thing. e.g.
type in task *tab* start typing who the task is assigned to and it picks up the name *tab* enter start date *tab* enter end date *tab* <-- notice I didn't need to use my clumsy mouse at all during this process. using the mouse is slow, you need to allow us to have shortcuts that minimises the need to use the mouse.

Pros

Teamwork provides many features to help manage your project from start to finish. The features are robust and offer flexibility along the way. It's very easy to add users, assign permissions, and assign tasks. To get started, Teamwork offers an easy way to import tasks from an Excel spreadsheet.

The feature I like best is email communication tracking. When you add a comment to a task and send it to the assigned resources, all email responses are automatically captured on the same task. This helps prevent key decisions or conversations from being lost in off line email threads.

For larger projects the Overview (dashboard) is very nice. At a glance, you get a quick overview of the project status and who tasks are assigned to. Additionally, you can drill into most Overview items to get additional information. For example, if you click on Late Tasks, you get a list of all tasks past their assigned due date and the assigned resource.

Cons

Teamwork lacks a few features that would make it easier to use.
- It's difficult to move individual tasks in mass to a new Task List or Sub-Task group. Tasks must be moved individually because you can't select multiple tasks at once. If you have a lot of tasks to move it can be tedious.
- Project reporting capabilities are adequate but not overly robust. Most of the built-in project inquiry features are very good so reporting is not necessary unless you need to produce a report in a PDF format to email. When creating a report, you have pretty good control over what type of tasks are included but what is missing is the ability to select which columns you want or don't want. Additionally, you can't save a report filtering options for future use. You have to reselect your options every time you want to run the same report.

Pros

It is really easy to add tasks quickly using the "quick add" feature. I also think that the organization works really well. The software is organized by Projects, Milestones, Task Lists, and Tasks. These help you really think through and plan what you are doing. Milestones force you to actually have a plan for your projects and not just go about doing day to day tasks. You can comment on almost anything. We noticed after using Teamwork that it didn't make much difference if you were in the office or remote because the collaboration is so quick and easy. For example, if you comment on a task, you can have the comment sent to someone's email. The person who receives it can just reply to the email and the response is saved as a comment in the task! This means that all those conversations are right there for anyone working on it to reference. No more tracking down email strings. It is really easy to look back and see how much time you have been spending on a client. The time tracking features are also very good. You can see very customized time reports and the workload report, which gives you a forecast of the workload for future time periods. This helps you assign out work. Teamwork support is also top-knotch and very responsive.

Cons

I think they could offer to let you have 4 projects at a time instead of just two in the free version. It can be difficult to take advantage of all the features of Teamwork because it is so robust and has a lot of features.

Pros

Robust functionality of tasks and projects. Clean intuitive design. Collaboration ability and allowance of unlimited users.

Cons

Time reporting lacks in depth data, customization and visual graphic representations.

Invoicing is almost embarrassing in its looks, almost no customization, and zero financial reporting.

Pros

A quite complete task editing, can add tasks and subtasks, estimate time, billing, responsibles, and a lot other important and nice stuff. But what was really important for our team is the maintenance and display of time in the information of each task, the application generates a table, with the start and end time, and counts the total time invested. This feature is activated with a play/pause button; after a project for example, the user can display a report with all tasks done and the time accounted for each one of them, as well as the total assigned.

Cons

The home screen has a dashboard, although I didn't see much value in it, as you need to record every detail of each job for some minimally useful information.

Like other tasks managers, it doesn't do everything I need, and I end up using other applications.

It has a desktop timer app that is completely different from the platform design, it looks like from another product. I did not use it because I always have Teamwork open in the browser, and there each task has its own counter.

Alternatives Considered

Trello, GitLab, monday.com and Bitrix24

Pros

How customizable it is by project and within a project. The ability to set permissions and privacy on almost anything in a project.

Cons

Adding users to specific projects at a mass project level is not easy. I would like to be able to both add users and filter items (milestones, task lists, activity, Everything items) by Category of the Project. I would like to report on Category of project. I would also like more ways of exporting the milestones in an easier to read report. We want to use milestones as a way to get our entire company in-the-know of upcoming items. But we have so many overlapping milestones the calendar view doesn't work, and the exported excel list isn't appealing for a quick read.

Pros

Intuitiveness of all of the tools. Integration of all of the tools to work together. The appearance and flexibility to customize it for each unique organization. As an educated graphic and interactive media designer, I applaud the UI designers. Very clean, no-nonsense, where the design and placement of interactive objects don't get in the way of the use.

Cons

Love the new calendar. Would like to see how it could populate both ways to a Google calendar. This may already be possible and I just haven't explored it yet. Really can't think of anything, though.

Pros

I love how easy to use it is!! I can gather many different file types (including emails) in one location, and I know exactly where to go to find them later. On the off-chance you cannot find something, the search functionality is great. I spend most of my time either adding files, messages, notebooks or links. I don't often use the time or billing sections, but I can see how they would be useful to other people.

Cons

The only thing I would like to see improved/changed is I would like the ability to have single sign on with some other common tools, such as the atlassian suite. If people in my company did not have to have ANOTHER login to another product then so many more people would use it.

Pros

Adding tasks, assigning them to team members, and categorizing them makes it easier for project managers to keep track of the status of active projects. One of the company's favored benefits is the capacity to alert managers of upcoming duties automatically so they don't neglect them. It is the most delicate technique to manage every part of the projects you want to implement in the firm. It is the perfect instrument for allocating the tasks and resources needed to fulfill the set objectives.

Cons

It is not a very simple tool for new users, so I think it should have a more straightforward and less sophisticated interface so that it is not just utilized by technical employees or technology professionals.

Pros

The biggest pro is that it allows us to work in transparency amongst the team members while accountability of who owns what in the project. Adding files and snippets of what we are working on added further value than old email chains especially when we are trying to search for them on our HDD! Teamwork also has a milestone feature allowing you to see the bigger picture and then drilling down to take the necessary next steps to complete the project. Reporting is clean - especially on Gantt charts and Kaban boards including Time Tracking built in.

Cons

I still believe the user interface is not as straightforward as some other collaborative tools that I use and only because there are so many features that it will still take some time for buy-in for new users.

Pros

I am a technical writer working with a web development company. Before we started using Teamwork Projects (Projects) we were struggling to keep up and keep everyone on the same page. Projects has become a central place we can all use to keep things going.

One feature I use are the Notebooks. You can create them, assign different users, privacy levels, and categories. I actually write the copy for our projects directly into the Notebooks. If your internet connection is cutting out, it warns you to stop before continuing to work. When you save a Notebook, you can choose to send various people email messages, mark it as a new version, etc. There are lots of features, and that is just for the Notebooks!

You can also create task lists, estimate the amount of time members of your team will spend on things, track time on projects, and send email messages through Outlook. We have even gotten clients to use the system by sending them invitations so they can send and receive messages as projects progress. When clients can use it and participate, it says a lot. No more having to search our inboxes for email messages and cutting and pasting information. Before this, version control on copy was a nightmare.

Cons

The interface cannot be customized in such a way that it looks neat. There are filters that can be applied so that things will be listed in a certain way, but I haven't figured out how to have all my current projects listed right up front when I log in.

Pros

Ease of use, value for money, flexibility.

Cons

Needs a more feature rich consistent reporting interface OR a choice of integrations for analytics services/applications