Pointerpro Reviews

Pros

Strong features, especially for an early stage product. Superb customer service that really helped with the design, implementation, and onboarding.

Cons

Some features can be further developed at future iterations of the product.

Alternatives Considered

Reasons for Switching to Pointerpro

Pros

We have been thoroughly impressed with pointer pros platform and nimble features. We reviewed several other well-known platforms and none could deliver both with robust, calculating abilities and options for creating aesthetic reports. It was the aesthetic options that very much separated pointer pro from the rest. In addition, we were very impressed with pointer pros on boarding process and support of our ideas, helping create a pathway for our success which was crucial.

Cons

Some customer service representatives in the chat lines are either ignorant or lazy. At times, we have been told answers that have been incorrect. This does not apply to [sensitive content hidden] who have been really helpful.

Pros

Nothing. There was literally nothing that was positive except their promises.

Cons

Programming competence
Customer service
Quality of product
Cooperative attitude

What went wrong?? It would be much easier to say what went right because the list would be virtually nil while the list of what went wrong would be a dissertation. Thanks to Pointerpro and their incompetence in both software programming and customer service, our company took a significant hit reputation-wise and subsequently financially. Over the last 3 years, Pointerpro consistently produced software that did not function as it was supposed to and promised and consistently denied responsibility or accountability. Our firm is a small one or we would have taken them to court and sued them for their incompetence and damages. It is beyond my comprehension how others who have rated them could have had a positive experience unless their programming was so simple and straightforward that a second year college student could have done it. We have customers who have dropped us and their comments were basically this: "As long as you are working with Pointerpro, we will not do business with you despite the quality of your products". Our product is something that is done online and requires functional programming. I would strongly encourage anyone who has anything beyond a simple software solution to go elsewhere.

Pros

Compared to competitors, it has a great user interface, the ability to brand to meet the need, flexibility in pricing models and reliable customer service.

Cons

Nothing in particular. It was a bit complicated changing the settings to feature multiple questions on one page, but once I learnt how it is done, it made sense to me.

Pros

I really appreciate the thoughtful onboarding process and value-added insights [sensitive content hidden] shared as she coached me through the implementation and testing of our first assessment and automated user report.

Cons

The basics can be achieved without much custom code, however, to maximize the professionalism and align the brand image, it required some special code that I would not have been able to do without the Pointerpro team's help.

Alternatives Considered

Reasons for Switching to Pointerpro

Pros

Everything seems so easy ! And the result we delivered to our customers is very attractive

Cons

Adapting the reports to our very special requirements was a bit of a challenge

Alternatives Considered

Reasons for Switching to Pointerpro

Pros

interactive surveys
Customisations
advance reporting
condition logic

Cons

cost
learning curve
limited office capabilities

Pros

It's super intuitive, and has so many types of questions you can build your Surveys with, it's just amazingly complete. On top of that, you can build your own look 'n feel and sharing it with a QR code is a breeze.

Cons

Bit pricey. A tier below of the one I had where you can work with 500 responses would be fine for me too.

Pros

It was easy to implement and get started, and I was able to get what I wanted pretty quickly.The report builder is really great, as well as the results dashboard. The customization options can be tricky but once you get the hang of it, the possibilities are huge.Customer service and support is top-notch!

Cons

The survey builder has a couple things that could be improved, not in terms of functionalities, but in terms of UX. Same with the report builder. The support centre could have a more furnished "Advanced" library for users who really want to get the best out of the customization options.

Pros

Pointerpro's assessment feature is incredibly versatile. I've used it to assess employee skills, customer satisfaction, and even my own personal development. Additonally, Pointerpro's customer support is excellent.

Cons

I wish there were more templates available for the assessment feature.

Pros

The ease of use when creating an assessment.

Cons

The clarity on where the data is stored and how it is structured. Takes forever to get answers and information back to us. Our data from assessments is still faulty 2 months later.

Pros

We used pointer pro to stand up an assessment that helps identify the capacity of individuals to make good decisions and avoid falling into despair. The ease-of-use and speed that we were able to get a beta version of our assessment up and running was awesome.

Cons

There are some latency issues with flipping between tabs and screens, and some of the functionality is still in development with respect to testing the assessment and the reporting. It’s not able to test or import responses to tests the report functionality. Some of the editing features are a little cumbersome for example, when setting up custom formulas if you want to re-order them, you have to re-create them.

Alternatives Considered

Reasons for Switching to Pointerpro

Pros

Easy to use, intuitive set up. The question logic is what makes this tool so worth it!

Cons

Honestly - not many cons. It's easy to use and extremely useful to my work.

Pros

Our previous PHP platform was end of life and we were facing serious challenges with an updated more modern solution, that was until we found Pointerpro.The whole experience has been absolutely seamless, with the support of their absolutely amazing team we have been able to accomplish everything. We simply handed over the reins and they turned our old product in to a new, fresh, manageable and easily deploy-able suite of assessments.

Cons

We have found no cons whatsoever - Pointerpro continue to deliver in every possible way.

Pros

The main reason we used this software was to automate survey responses in a PDF for the user to download or email. There are not many solutions on the market that can do this all in one.

Cons

I think the help pages need updating, they're not very clear when you are new to Survey Anyplace as they describe how to do things but do not show you step-by-step.

Not being able to customise the front cover image of a PDF template is a bit annoying and unless you're a CSS wizard, the PDF responses can look very plain.

Alternatives Considered

Reasons for Switching to Pointerpro

Pros

So I've used a number of survey programs to extract opinions and information from friends and organizations to which I belong. Truth be told I've never had a problem with any of them. None of them, however, have ever made me actually do a happy dance like Survey Anyplace has done. (Twice. I've done a happy dance twice. #literally)

The thing I love most about happy dance isn't the interface that one creates to build a survey. Though, trust me. It's ideal and easy. I'm pretty good with computers but I'm not one of you super-smart Millennials that knows everything about everything and then some. I know enough. I count on ease of use to manifest with every program or app I try. Ease of use with Survey Anyplace goes to 11! As an entrepreneur, one who is starting my own company, it's the feedback and what I'm able to do with it from a reporting standpoint that makes Survey Anyplace the hands-down winner in my book. There are more date filters than one would ever need...and I needed a bunch. You can send PDF's off Survey Anyplace. I was able to show my investor that my path was exactly where we wanted to be. I was even able to loop her into the integration of information by looping her in through a variety of apps she used on a daily basis. You won't get better reporting anywhere else. Period. Whether it's collaboration or ingenuity you're looking for. Survey Anyplace is your best bet. Take it from me.

Cons

I had trouble adding a few pictures I needed feedback on at first. Then I took the time to ask. Worked like a charm once I knew what i was doing. No complaints at all.

Pros

Being Zapier-compatible makes Survey Anyplace even a more valuable tool, because you can combine it's native power as a survey tool with several other services to really maximize it's potential. If you have a surveying need, you can surely find a solution within Survey Anyplace's offerings.

Cons

Even though they recently changed it a bit, the UI still feels very old. To be honest, now it looks "modernly old" with the recent change. I think it's the only downside of the service.

Alternatives Considered

Reasons for Choosing Pointerpro

Switched From

Reasons for Switching to Pointerpro

Pros

Easy to use once you understand the interface. Continuous improvement of features.

Cons

Not much. The report formatting can be improved to increase the quality of the PDF report.

Pros

Survey Anyplace is a great surveying platform. Surveys look professional and can include fun and interactive features. We use it for lead generation and it is very effective. We can directly tie sales back to our Survey Anyplace lead generation form. After reviewing A LOT of different surveying tools we've been using this for a few years now and love it.

Cons

I'm excited to see what new features they come out with to make it even more powerful. I would love for it to connect automatically to our CRM (we currently use Zapier to make the connection).

Pros

We have used SAP since March 2020 and it has been huge in growing out business. It is slick and looks professional...which is great if you are a start up company and don't have the expertise/resources to try and design something like this yourself!

Support is easily available and accessible. In addition to the easy to follow user guides, they are on hand to answer any more specific questions or bigger queries. [SENSITIVE CONTENT HIDDEN] have all been amazing. [SENSITIVE CONTENT HIDDEN] has helped me a lot with setting up our white label as we don't have IT expertise at that level as a small (but quickly growing!) start up.

Cons

SAP seem to be constantly adding new features and integrations so maybe more emails about new features would be really useful so we are not missing out (I may just be missed emails though!). Or maybe reaching out the clients and asking what they would like to see by filling out a short form?

Pros

Reportr is the feature that met our need to provide potential clients with immediate reward for their information. The UX for the potential client is excellent and very professional. It makes us look like a professional business 10 time larger than we are.

Cons

It's a steep learning curve to build the forms and reports. This complexity was challenging the first time we built out a survey/report but gets easier with practice.

Pros

Pointerpro provided great support during the implementation of the software. They provided promo solution-oriented responses.

Cons

We are still learning to customize the software. I hope with time, we will become faster in customization.

Pros

I like the easy flow of setting up newsurveys the most.

Cons

What I like least about this software is the way question logic is being handled.

Alternatives Considered

Reasons for Switching to Pointerpro

Pros

SurveyAnyplace gives you the flexibility and power to control just about every aspect of creating an assessment AND the report that participants receive. I needed to include lots of individualized data, along with written descriptions, to participants that are based on their responses to multiple questions. I'm providing an exponentially better experience now to my clients who are receiving greater value from my coaching and consulting.

Cons

Because it is so powerful and can do so much, it can take a while to figure out how to make the survey and reports do exactly what I needed. But they have an extensive database of training blogs and videos, so I've been able to figure everything out with a little research, trial and error.

Pros

It is fairly easy and intuitive to set up surveys.

Cons

The reporting of data is a little cumbersome and less clean than I would like.