Smartsheet Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About Smartsheet

Smartsheet is a work execution platform and collaboration tool with a familiar spreadsheet-like interface that helps teams plan, track, and manage projects in real-time. Smartsheet features include a range of project management...

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Feature ratings

Value for Money
4.4
Functionality
4.3
Ease of Use
4.3
Customer Support
4.3

Browse Smartsheet Reviews

3,412 of 3,412 reviews
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  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 30/09/2024

Smartsheet: Project Planning Reinvented

It is very flexible, enabling one to have a personalized order of work and flow, which may suit a certain design project.

Pros

With Smartsheet, you can easily create and manage projects, track progress, and collaborate with team members in real-time. One of the most powerful features of Smartsheet is its critical path highlighting feature. It makes it much easier for you to notice any issues early and try to sort them out. Smartsheet is an online tool, so clients, you, and your team members can use Smartsheet from any location and at any time.

Cons

Unfortunately, in Gantt chart view, there are limited possibilities to customize the task dependencies. Availability features of allocating various resources do not incorporate part-time availability well enough.

Renee
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 01/01/2025

Fast & efficient. Competitively priced.

We implemented smartsheet almost 2 years ago & haven't found any reason to change to any other project management software. I recommend smartsheet to my colleges because it's reasonably priced, faster & more efficient then thee software we were using prior to Smartsheet.

Pros

Switching to this project management software was simply painless! Easily coverts workflow request forms & workflow audimations. Best feature was probably the free trial. By the time our free trial ended we had really become familiar with the software & had really started to depend on it. So purchasing the software was a no-brainer.

Cons

The thing that I am most concerned about is the lack of security built into this software. I also found that after signing up for the free trial I received a lot of spam emails from smartsheet. I didn't want to block them because I was very interested in purchasing the product.

Karl
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

3
Reviewed on 31/01/2025

A workforce product that is suitable for most organizations

Their sales team have become more aggressive over the years. While the product has worked well after the initial implementation, we still have gripes with their support team from time to time.

Pros

The user interface is well designed to give our users an easy learning curve. It did not take our users long to figure out how to navigate within the system and we received positive feedbacks. It's also easy to customize each user's dashboards so that they can have a tailored look.

Cons

The overall implementation took much longer than expected. We were sold a product that was supposedly easy to configure and implement, but instead got one with many technical issues during implementation. Their support was not all that helpful, and we ended up paying extra to have a third party to help us with the implementation.

Top Smartsheet Alternatives

Jira Workflow Steps for Slack

Jace
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 16/10/2024

Best PM Tool Available

I used this a few years ago as a PM and I wish that I could have it at my current role. I have used many different tools, some good and some awful, but if I had 1 choice, it would be Smartsheets.

Pros

This is the best tool I have used as a Project Manager. There are so many features that I could write about, but most importantly you will not need additional tools/software to track projects. The ability to track a project, update timelimes based on missed deadlines, share with a customer and have a live document is so important for a successful project.

Cons

It is expensive. There is also a learning curve. I would say for beginner level use and just navigating around, it is very user friendly. But like Excel, there are so many things it is capable of and it takes time to figure them out.

Jenna
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 03/02/2025

Useful tool

Good product for reports and project tracking

Pros

Can use it for so many different things.

Cons

Would like more customizations and sometimes the automations don't work

Alternatives Considered

Microsoft Excel

Reasons for Choosing Smartsheet

Not enough options and not easy to use. Confusing interface and options.

Switched From

The Customer Factor

Reasons for Switching to Smartsheet

Smartsheet's is easier and better suited for the needs
Juliet
  • Industry: Legislative Office
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 27/01/2025

Simple project management software suitable for beginners

Easy to use and helps to keep track of projects and plan. Enabled me to get the team using a central project management facility.

Pros

Ease of use. My direct colleagues are not IT-savvy, do not come from project management or analytical backgrounds. Some can't even use Excel. Smartsheet is simple to use and I have been able to create help and tutorial videos that have enabled both them and other users across the organization to get started with the software.

Cons

I would like it to have more simple views like Trello as this would enable me to "sell" it more easily to those who are not used to computer-based work.

Alternatives Considered

Jira, Trello, monday.com and Asana

Reasons for Switching to Smartsheet

Ease of use and allowed by government organisation
Ivy
  • Industry: Chemicals
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/01/2025

Smartsheet Review

Pros

One of the greatest tool i have ever come across. So easy to learn and use

Cons

Integrating it with other tools is a bit cumbersome

Alternatives Considered

Slack

Reasons for Choosing Smartsheet

The previous tool was a bit expensive than Smartsheet.

Switched From

Confluence

Reasons for Switching to Smartsheet

I was given huge discounts when purchasing Smartsheet.
Madalena
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 05/02/2025

Smartsheet is quite extensive solution for work management

Pros

Smartsheet is quite extensive workspace solution that halps me alot.

Cons

Smartsheet is working so good so far and I have no objections.

Alyx
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 10/02/2025

Smart sheet is definitely Smart!

Pros

I love how you’re able to edit your documents for work on the go, they have real time team collaboration, and very easy ways to connect many apps!

Cons

The customization limitations they have, very few of them.

Alternatives Considered

Adobe Acrobat Reader

Reasons for Switching to Smartsheet

Smart sheet seemed way more intuitive, interesting, and had more ways to connect accounts and have custom things.
April D
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 18/01/2025

Staying Organized is the only Key!

i like this app because they offer features i use every day such as repetitive task can create my to do lists, integrates well with my other software, customizable, i love the dashboards and charts madre available to me, and great support.

Pros

task management is a must for me, and with apps that offer strong integration with others. offers a trial period, great for repetitive tasks, dashboards and charts are one of the best available

Cons

steep learning curve, free package needs improvement, as there are too many on the market offering great competitive packages free or cheaper with more features

Colin
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 14/10/2024

Smartsheet - Great interactive tool

Very good overall experience. Great tool to use to keep up to date in the moment for many people. Keep tracks of pictures, notes, deadlines and much more.

Pros

Great interactive tool for working with any individuals for projects. Even multi company uses to avoid email big down

Cons

Filtering for specific items in the list has to be set up by an admin. Ideally filters can be done easier without having up adjust the sheet. However, once it’s set up it works well. Filtering is done in one list (not the same as excel spreadsheet) harder to find what you want to filter

Heidi
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 02/05/2024

Low cost, quick adaptability, and ease in learning are key to this products.

While not as robust in spreadsheet functionality as, say, Excel, it's plethora of varied components and a robust selection of tools used in every day business and database software.

Pros

Familiarity to other standard office products such as MS Office, ease of use and adaptability based on our project needs. The overall feel is familiar to most as it uses standard business software looks in many key areas but has a large variety of options to suit your specific needs.

Cons

There were some limitations in the spreadsheet look and functionality adjustments.

Leslie
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/09/2024

Very useful project management tool for Architects

I use it regularly and find it very helpful for project management as an architect. Highly recommend.

Pros

Smartsheet is a wonderful tool for me. I use it to create tasks list broken down by project schedule and then can notify key team members about those tasks. They can update whether or not it's been finished so I can keep track of what's been done. I utilize their Gantt charts also to produce project timelines for clients - and in particular clients with whom I have multiple projects, and they can see them all in one place by creating a widget that shows all ongoing timelines in comparison. Very useful.

Cons

I think there is a learning curve to it that can be a bit challenging. And finding the time to access learning resources to get up to speed is difficult at times. I'm not sure there's a good answer to that issue - it is what it is.

Mark
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
2

4
Reviewed on 19/08/2024

Reasonably Smart Sheets

Positive on the whole, almost entirely down to the functionality of the product. I've self-taught and used forums/Youtube to learn how to do more complex builds, and managed to create a really effective ecosystem of sheets, reports and dashboards with no training. Value seems ok, ultimately you might find your bill gets quite hot if onboarding more and more users.

Pros

Modular, customisable, fairly rapidly evolving platform. Familiar UI with many common features to Excel / MS products, so very easy to pick up and eventually master. Smartsheet is a bit lego-ish in that you can build more or less anything you want with a mid-level subscription.

The user-populated forums are a really good resource, you'll find plenty of potential and actual answers by simply searching for what you're trying to achieve/fix.

Free users able to collaborate with sheets/reports/dashboards without an account (although not without headaches - see below), which allows for effective collaboration on projects.

Cons

Customer support is hit and (mainly) miss. Getting timely answers to account questions is not a reliable process and effective account management seems to be a service Smartsheet would rather upsell than provide as a standard offering.

Some basic functionality is missing, as verified by a few searches on user forums. That said, Smartsheet do roll out updates fairly regularly which can hit the spot, depending on what you're hoping for.

Being able to share with non-account holder colleagues as 'free users' has been great, albeit the onboarding process can be clunky and confusion prevails with Smartsheet encouraging all new users to request a paid account through the main admin, or creating a free trial account, which then needs downsizing to a 'free user'. This part could be much, much more transparent.

Data security. Smartsheet is particularly shifty about where it stores data, and we never managed to get assurances that all our data could or would be stored in the EU, which is a fundamental requirement.

Chitturi
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/08/2024

Review of Smartsheet

Overall, my experience with Smartsheet has been positive. Smartsheet’s flexibility in handling various types of workflows and projects is a significant advantage. Smartsheet remains a reliable and effective tool for project management and collaboration, particularly for teams looking for a balance between functionality and ease of use.

Pros

It has a user-friendly interface that combines the familiar look of spreadsheets with powerful project management features. Additionally, its robust collaboration tools, such as real-time updates, commenting, and file sharing, make it easy for teams to work together efficiently.

Cons

Though Smartsheet has lot of Pros. There are some Cons too. It has Limited advance features, Performance issue with large data sets, and it is expensive when compared with other applications.

Calvin
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/03/2024

My Views on Smartsheet Platform

Pros

It is over five years now ever since I started using Smartsheet. It help me track and plan projects in one single dashboard.

Cons

Up to date I still use Smartsheet and it seldom fail to accomplish my needs.

Ronald
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 11/05/2024

Smart Cloud PM,TM, and E-marketing Campaign Automation

Pros

Dashboard workflow visualization.
Online products and services branding and promotions as well as marketing.
Online proofing, task and team scheduling.
Real-time time and expense simplification and tracking.

Cons

None to regret,it has it all . I highly recommend it to prospects.

Manmadharaj
Manmadharaj
  • Industry: Pharmaceuticals
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/05/2024

Smart System for better outcome!

Overall, It is an effective scheduling and task management platform that provides a wide array of helpful templates. We can also create our templates and share them.

Pros

This is a more effective and efficient tool for tracking all requests for small projects
It is a user-friendly interface tool as we are all familiar with MS excel.
It's easy to design distinct workstations for various Projects. Even, we can create a separate folder, sheet, and report for each stream within a project.
The ability to notify users and the appropriate team when a task is created or changed. This helps us to efficiently handle our requests.
The audit functionality within each sheet allows us to easily identify the recent changes and updates. So, we have more insights into what is happening with my request

Cons

It Would also be nice if we could set a dashboard view as the default view for every user
It has limited functionality when compared to other ticketing platforms. So, the big projects may find some difficulties with its functionalities

Jacqueline
  • Industry: Mental Health Care
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 10/10/2024

Positive Experience with Smartsheet

Smartsheet exceeded my expectations. A solution was needed in my workplace to provide swift communication to our leadership team on negative feedback collected from customer survey calls. A customized Smartsheet template was created and is in full use in our organization. This provided a simple solution to our team. Prior to the implementation of the Smartsheet, we used email communications. This format caused delays, was time consuming, caused email congestion, and were difficult to address in a timely manner. With Smartsheet, our management team was able to develop default questions with fillable blank text boxes for the survey responses within the product. The text boxes also had ample space for all word characters needed. It also had a flagging symbol that allowed our organization to identify and escalate formal complaints to our leadership team at an eye's glance. The drop-down menu feature was utilized template with frequently used answers as weel as names of pertinent subordinate staff and their supervisors eliminating need write them out manually. The availability of these components, as well as the software's ability to transfer the data into a spreadsheet immediately after submission of the entry criteria, made the process seamless. This is clearly an excellent product. It is just what our organization needed.

Pros

The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet.

Cons

I liked everything about Smartsheet. The software was simple and readily available for use without any glitches.

Herbert
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 13/05/2024

Awesomely reliable system

I would recommend Smartsheet because it has more productivity than other apps. I love the collaboration in between teams and our ability to produce reporting consistently.

Pros

It integrates with other tools easily and the mobile app is accessible on the go. I appreciate its versatility in project management and the workflow automation capabilities.

Cons

Reports and dashboards can be a bit of a challenge to set up, but once you get the hang of it becomes easy to work with.

Surace
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/04/2024

Brilliant Tool for Project Portfolio Management

Task and project management.

Team communication.

Pros

Ever since I started using Smartsheet, it has never been hectic to manage tasks and projects.

Cons

Smartsheet is the most iconic tool that barely has any drawback.

Franklin
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/04/2024

PM and TM in One Spot

Pros

With Smartsheet, I am able to manage projects and tasks automatically on the go via mobile application.

Cons

I have been using it in nearly all agencies that I am currently enrolled and just works fine.

Jennifer
  • Industry: Writing & Editing
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/03/2024

Smartsheet is great for office work!

A fantastic program designed for employers to easily work from home, at a coffee shop, or anywhere in the world!

Pros

I was able to create and share forms to gather and organize information within Smartsheet for my business.

Cons

It tends to be easy to forget that I have a subscription, and sometimes Spreadsheet doesn't notify you of upcoming payments.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/04/2024

Smart Thinking

Working with a brand that I can trust in delivering on timely basis while monitoring organizations flow chart and business model.

Pros

Ability to manage Discrepancies and Discounted Cash Flows for internal checks and balances in updating software ,rerouting and transfer validations metrics

Cons

Compatibility on different operating systems and pathways dependencies

Alex
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/05/2024

Smartsheet in Construction Project Management

Pros

It has been effective and straightforward to plan, manage and track projects with Smartsheet.

Cons

Managing programs in my industry has never been hectic ever since I started using Smartsheet.

3,412 reviews