Smartsheet Reviews

Pros

With Smartsheet, you can easily create and manage projects, track progress, and collaborate with team members in real-time. One of the most powerful features of Smartsheet is its critical path highlighting feature. It makes it much easier for you to notice any issues early and try to sort them out. Smartsheet is an online tool, so clients, you, and your team members can use Smartsheet from any location and at any time.

Cons

Unfortunately, in Gantt chart view, there are limited possibilities to customize the task dependencies. Availability features of allocating various resources do not incorporate part-time availability well enough.

Pros

Switching to this project management software was simply painless! Easily coverts workflow request forms & workflow audimations. Best feature was probably the free trial. By the time our free trial ended we had really become familiar with the software & had really started to depend on it. So purchasing the software was a no-brainer.

Cons

The thing that I am most concerned about is the lack of security built into this software. I also found that after signing up for the free trial I received a lot of spam emails from smartsheet. I didn't want to block them because I was very interested in purchasing the product.

Pros

It had basic project management tools that allowed different team members to provide updates on tasks.

Cons

It has so much less functionality that other project management tools such as Asana or Trello. It's worth mentioning our team was using the free plan with only the manager on the basic plan. But there are other free software out there that do a much better job.

Pros

This is the best tool I have used as a Project Manager. There are so many features that I could write about, but most importantly you will not need additional tools/software to track projects. The ability to track a project, update timelimes based on missed deadlines, share with a customer and have a live document is so important for a successful project.

Cons

It is expensive. There is also a learning curve. I would say for beginner level use and just navigating around, it is very user friendly. But like Excel, there are so many things it is capable of and it takes time to figure them out.

Pros

Ease of use. My direct colleagues are not IT-savvy, do not come from project management or analytical backgrounds. Some can't even use Excel. Smartsheet is simple to use and I have been able to create help and tutorial videos that have enabled both them and other users across the organization to get started with the software.

Cons

I would like it to have more simple views like Trello as this would enable me to "sell" it more easily to those who are not used to computer-based work.

Alternatives Considered

Reasons for Switching to Smartsheet

Pros

Smartsheet makes it possible to plan, track, automate, execute and report on work in real-time.
I like that Smartsheet has robust backed integration capability which help connect with a wide range of external apps such as Okta, Tableau, Google Calendar etc.

Cons

I am working in two current organizations and Smartsheet barely let me down on either.

Pros

I loved Smartsheet with its many collaborative features and functions that enable us to gain knowledge and maintain continuity of support. I always find it easy to achieve continuous follow-up and record updates in real time. I loved the ease of creating main and sub-tables and sharing them with colleagues to add more tasks. The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and enhances transparency. Smartsheet dashboards are very advanced, I loved the ease of customization and linking them to multiple data sources to display metrics in an organized manner.

Cons

Notifications may be interrupted sometimes, and appear all at once. It is not a problem, but it may delay the start of some necessary procedures.

Pros

Smartsheet streamlines business processes by automating major procedures such as resource management, product management, time & expense tracking, project and portfolio management.

Cons

Unlike other PPM tools, Smartsheet have poor UI and outdated dashboard mainly on on-premise software.

Pros

Fairly intuitive UI and UX. I was brand new to Smartsheet in September 2023 when I joined a department that heavily utilized the tool. I took some of the self-paced trainings (videos) but found that if you are just using it for the basics you can just click around and/or Google your way through the vast majority of it. Overall, I've been a use for 1+ year and like the tool.

I also like that my clients (many of whom do not have a Smartsheet license) can still utilize/access the workspaces I create.

Cons

No auto-save?! All the time I add a new row, make updates, etc. and forget to hit the little save button. And it does not save any of the work, it just disappears like I never did it! There is a little banner that pops-up after 10 mins and says something like "It's been 10 minutes since you saved your work" But often the work I'm doing doesn't take a full 10 mins.

This is so annoying and seems like a simple, standard feature. I sincerely hope it's on their road-map as Google Docs has had this capability for years.

Pros

task management is a must for me, and with apps that offer strong integration with others. offers a trial period, great for repetitive tasks, dashboards and charts are one of the best available

Cons

steep learning curve, free package needs improvement, as there are too many on the market offering great competitive packages free or cheaper with more features

Pros

Smartsheet offers a wide range of templates that cater to various business needs. It has improved my organizational skills, helped me meet important deadlines, and kept me accountable for tasks that need follow-up. Moreover, it allows me to work even when I'm unable to connect to the private Wi-Fi required by some systems. With Smartsheet, I can access all the information I need without relying on my EHR. It also provides the flexibility to work remotely, whether from a coffee shop or outside on my PC.

Cons

Configuring Smartsheet to leverage its full potential can be challenging, and I recognize that I'm not using it to its fullest. I would prefer more detailed explanations over numerous YouTube videos on how to utilize each template. An in-built Smartsheet guide for maximizing integrations would be helpful, avoiding the need for external instructions. While short videos may highlight features, they often fail to show effective integration. The cost of attending the conference is exorbitant. Many colleagues who considered attending were deterred by the conference fees alone, not to mention additional expenses for flights and stay. As someone who frequents conferences, I find the cost prohibitive without the incentive of college credits or certification, particularly for individuals not sponsored by corporations.

Pros

Love the new slick version of Smartsheet which allows me to cross function and collaborate with multiple users from different teams and also helps me set up a level-based permissions to access the sheets which I think is a great help for my business needs.

Cons

Some times on the filters, it doesn't fully function or filter out the wanted and unwanted data. Also, the same filters when applied sometimes mess up my entire data set

Pros

A powerful platform with excellent organizational features. I particularly like the ability to create timelines and easily switch between task and Gantt views. creating reports using filters and specific criteria is super helpful in seeing what employees are spending their time on and for getting prompt feedback about projects.

Cons

I wish I could sort by more than 3 criteria. Some reports I've made need one or two more levels of sorting or filtering than are available to really focus on what the report needs to tell me.

Pros

We get a ton of use inside smartsheet. Our primary use is to document tasks and projects inside one program. Smartsheet allows us to do this, track said items, and easily communicate across the company.

Cons

I would not say we have any high cons per say, but if you require more complicated or intricate uses from a task/project management software, you'd be better suited looking at more expensive or higher frills programs.

Pros

Smartsheet is great for client implementations. We were able to configure worksheets to meet specific implementation processes. We were also able to provide the client with the ability to update some or all of the worksheets within Smartsheet as well as create a document store for the client so we could keep track of official versions of documents.

Cons

I wish there was a less expensive option to allow client users access without paying the additional cost for that.

Alternatives Considered

Reasons for Choosing Smartsheet

Switched From

Reasons for Switching to Smartsheet

Pros

Excellent for project plans, dashboards can be easily customised and are excellent way to get a high level, save time creating weekly reports

Cons

Guest users now need to have a licsence

You need to practise how to use some features sich as dasboards

Can be tricky moving rows

Pros

Smartsheet is a good project management tool.
It helps you track your grouped dependencies and exported and clear GANTT chart

Cons

The sub-tasks were hard to manage within the tool or it wasn’t as intuitive

Alternatives Considered

Reasons for Switching to Smartsheet

Pros

Solution to managing projects are execellent. They collect data from multiple projects into simple and useful dashboards for overview that the top managers adore. It helps us boost our PM process efficiency on a daily basis.

Cons

The design could be a bit more modernized. But it is not a big deal to be jonest.

Alternatives Considered

Reasons for Choosing Smartsheet

Switched From

Reasons for Switching to Smartsheet

Pros

I love how you are able to completely customize solutions for your process/problem. If you need an excel spreadsheet with cross functional tools embedded, Smartsheet can do it. If you are simply looking to send out a form and gather some info, Smartsheet can it AND help you visualize it. There are endless use cases where the flexibility of Smartsheet has played a vital role in our project success.

Cons

They are slower to roll out very impactful changes brough forward by the community and I feel they have not captialized on bringing some pivot table like features from Excel into the Sheet Summary area of Smartsheet Sheets.

Pros

It has a user-friendly interface that combines the familiar look of spreadsheets with powerful project management features. Additionally, its robust collaboration tools, such as real-time updates, commenting, and file sharing, make it easy for teams to work together efficiently.

Cons

Though Smartsheet has lot of Pros. There are some Cons too. It has Limited advance features, Performance issue with large data sets, and it is expensive when compared with other applications.

Pros

It has been effective and straightforward to plan, manage and track projects with Smartsheet.

Cons

Managing programs in my industry has never been hectic ever since I started using Smartsheet.

Pros

The various tools made data syncing, sharing, and integration became very easy for us to automate our workflow. Integration with other platforms helped us to cut down a lot of extra work. Smartsheet has become an ideal workplace for us where our team can work effortlessly and flexibly. The customer service and dashboard are extremely intuitive and accessible.

Cons

Smartsheet offers everything a new business would need. Therefore, there is nothing I dislike about Smartsheet

Pros

In smart sheet mostly I like the workflows where I can create alerts to manage my actions without manual effort

Cons

While creating new workspace from another workspace the references are referring to the old one where we need to change manually

Pros

Smartsheet is a great hub for information storage and group collaboration. I like that it's basically an excel sheet where you can attach documents and communicate with others across your business. I also especially like the automation feature which streamlines processes.

Cons

There are some additional features that I wish Smartsheet had. For example, I wish you could filter by "This Month". I also wish it could integrate with Outlook a little better.

Pros

The best thing was the customisation of dashboards and defaults templates that saves lot of time

Cons

The sheet references where I need to change manually