Smartsheet Reviews

Pros

With Smartsheet, you can easily create and manage projects, track progress, and collaborate with team members in real-time. One of the most powerful features of Smartsheet is its critical path highlighting feature. It makes it much easier for you to notice any issues early and try to sort them out. Smartsheet is an online tool, so clients, you, and your team members can use Smartsheet from any location and at any time.

Cons

Unfortunately, in Gantt chart view, there are limited possibilities to customize the task dependencies. Availability features of allocating various resources do not incorporate part-time availability well enough.

Pros

Switching to this project management software was simply painless! Easily coverts workflow request forms & workflow audimations. Best feature was probably the free trial. By the time our free trial ended we had really become familiar with the software & had really started to depend on it. So purchasing the software was a no-brainer.

Cons

The thing that I am most concerned about is the lack of security built into this software. I also found that after signing up for the free trial I received a lot of spam emails from smartsheet. I didn't want to block them because I was very interested in purchasing the product.

Pros

The user interface is well designed to give our users an easy learning curve. It did not take our users long to figure out how to navigate within the system and we received positive feedbacks. It's also easy to customize each user's dashboards so that they can have a tailored look.

Cons

The overall implementation took much longer than expected. We were sold a product that was supposedly easy to configure and implement, but instead got one with many technical issues during implementation. Their support was not all that helpful, and we ended up paying extra to have a third party to help us with the implementation.

Pros

This is the best tool I have used as a Project Manager. There are so many features that I could write about, but most importantly you will not need additional tools/software to track projects. The ability to track a project, update timelimes based on missed deadlines, share with a customer and have a live document is so important for a successful project.

Cons

It is expensive. There is also a learning curve. I would say for beginner level use and just navigating around, it is very user friendly. But like Excel, there are so many things it is capable of and it takes time to figure them out.

Pros

Can use it for so many different things.

Cons

Would like more customizations and sometimes the automations don't work

Alternatives Considered

Reasons for Choosing Smartsheet

Switched From

Reasons for Switching to Smartsheet

Pros

Ease of use. My direct colleagues are not IT-savvy, do not come from project management or analytical backgrounds. Some can't even use Excel. Smartsheet is simple to use and I have been able to create help and tutorial videos that have enabled both them and other users across the organization to get started with the software.

Cons

I would like it to have more simple views like Trello as this would enable me to "sell" it more easily to those who are not used to computer-based work.

Alternatives Considered

Reasons for Switching to Smartsheet

Pros

One of the greatest tool i have ever come across. So easy to learn and use

Cons

Integrating it with other tools is a bit cumbersome

Alternatives Considered

Reasons for Choosing Smartsheet

Switched From

Reasons for Switching to Smartsheet

Pros

Smartsheet is quite extensive workspace solution that halps me alot.

Cons

Smartsheet is working so good so far and I have no objections.

Pros

I love how you’re able to edit your documents for work on the go, they have real time team collaboration, and very easy ways to connect many apps!

Cons

The customization limitations they have, very few of them.

Alternatives Considered

Reasons for Switching to Smartsheet

Pros

task management is a must for me, and with apps that offer strong integration with others. offers a trial period, great for repetitive tasks, dashboards and charts are one of the best available

Cons

steep learning curve, free package needs improvement, as there are too many on the market offering great competitive packages free or cheaper with more features

Pros

Great interactive tool for working with any individuals for projects. Even multi company uses to avoid email big down

Cons

Filtering for specific items in the list has to be set up by an admin. Ideally filters can be done easier without having up adjust the sheet. However, once it’s set up it works well. Filtering is done in one list (not the same as excel spreadsheet) harder to find what you want to filter

Pros

Familiarity to other standard office products such as MS Office, ease of use and adaptability based on our project needs. The overall feel is familiar to most as it uses standard business software looks in many key areas but has a large variety of options to suit your specific needs.

Cons

There were some limitations in the spreadsheet look and functionality adjustments.

Pros

Smartsheet is a wonderful tool for me. I use it to create tasks list broken down by project schedule and then can notify key team members about those tasks. They can update whether or not it's been finished so I can keep track of what's been done. I utilize their Gantt charts also to produce project timelines for clients - and in particular clients with whom I have multiple projects, and they can see them all in one place by creating a widget that shows all ongoing timelines in comparison. Very useful.

Cons

I think there is a learning curve to it that can be a bit challenging. And finding the time to access learning resources to get up to speed is difficult at times. I'm not sure there's a good answer to that issue - it is what it is.

Pros

Modular, customisable, fairly rapidly evolving platform. Familiar UI with many common features to Excel / MS products, so very easy to pick up and eventually master. Smartsheet is a bit lego-ish in that you can build more or less anything you want with a mid-level subscription.

The user-populated forums are a really good resource, you'll find plenty of potential and actual answers by simply searching for what you're trying to achieve/fix.

Free users able to collaborate with sheets/reports/dashboards without an account (although not without headaches - see below), which allows for effective collaboration on projects.

Cons

Customer support is hit and (mainly) miss. Getting timely answers to account questions is not a reliable process and effective account management seems to be a service Smartsheet would rather upsell than provide as a standard offering.

Some basic functionality is missing, as verified by a few searches on user forums. That said, Smartsheet do roll out updates fairly regularly which can hit the spot, depending on what you're hoping for.

Being able to share with non-account holder colleagues as 'free users' has been great, albeit the onboarding process can be clunky and confusion prevails with Smartsheet encouraging all new users to request a paid account through the main admin, or creating a free trial account, which then needs downsizing to a 'free user'. This part could be much, much more transparent.

Data security. Smartsheet is particularly shifty about where it stores data, and we never managed to get assurances that all our data could or would be stored in the EU, which is a fundamental requirement.

Pros

It has a user-friendly interface that combines the familiar look of spreadsheets with powerful project management features. Additionally, its robust collaboration tools, such as real-time updates, commenting, and file sharing, make it easy for teams to work together efficiently.

Cons

Though Smartsheet has lot of Pros. There are some Cons too. It has Limited advance features, Performance issue with large data sets, and it is expensive when compared with other applications.

Pros

It is over five years now ever since I started using Smartsheet. It help me track and plan projects in one single dashboard.

Cons

Up to date I still use Smartsheet and it seldom fail to accomplish my needs.

Pros

Dashboard workflow visualization.
Online products and services branding and promotions as well as marketing.
Online proofing, task and team scheduling.
Real-time time and expense simplification and tracking.

Cons

None to regret,it has it all . I highly recommend it to prospects.

Pros

This is a more effective and efficient tool for tracking all requests for small projects
It is a user-friendly interface tool as we are all familiar with MS excel.
It's easy to design distinct workstations for various Projects. Even, we can create a separate folder, sheet, and report for each stream within a project.
The ability to notify users and the appropriate team when a task is created or changed. This helps us to efficiently handle our requests.
The audit functionality within each sheet allows us to easily identify the recent changes and updates. So, we have more insights into what is happening with my request

Cons

It Would also be nice if we could set a dashboard view as the default view for every user
It has limited functionality when compared to other ticketing platforms. So, the big projects may find some difficulties with its functionalities

Pros

The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet.

Cons

I liked everything about Smartsheet. The software was simple and readily available for use without any glitches.

Pros

It integrates with other tools easily and the mobile app is accessible on the go. I appreciate its versatility in project management and the workflow automation capabilities.

Cons

Reports and dashboards can be a bit of a challenge to set up, but once you get the hang of it becomes easy to work with.

Pros

Ever since I started using Smartsheet, it has never been hectic to manage tasks and projects.

Cons

Smartsheet is the most iconic tool that barely has any drawback.

Pros

With Smartsheet, I am able to manage projects and tasks automatically on the go via mobile application.

Cons

I have been using it in nearly all agencies that I am currently enrolled and just works fine.

Pros

I was able to create and share forms to gather and organize information within Smartsheet for my business.

Cons

It tends to be easy to forget that I have a subscription, and sometimes Spreadsheet doesn't notify you of upcoming payments.

Pros

Ability to manage Discrepancies and Discounted Cash Flows for internal checks and balances in updating software ,rerouting and transfer validations metrics

Cons

Compatibility on different operating systems and pathways dependencies

Pros

It has been effective and straightforward to plan, manage and track projects with Smartsheet.

Cons

Managing programs in my industry has never been hectic ever since I started using Smartsheet.