Slack Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About Slack

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education,...

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Feature ratings

Value for Money
4.5
Functionality
4.6
Ease of Use
4.6
Customer Support
4.4

Browse Slack Reviews

23,460 of 23,460 reviews
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Reynaldo
Reynaldo
  • Industry: Publishing
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
4

3
Reviewed on 17/10/2024

My time with Slack

My overall experience with slack was beneficial when communicating with other team members during the process. When you take the time to figure out the organization process, and receive instruction on how to use the software than things seemed to run smoothly.

Pros

When using slack to communicate with former employers and coworkers in training I noticed it's efficient communication tools. One example of this is that you can operate the program by creating different channels. Operating in different channels is key to organization when you want to transition from different communication sources between individuals. Another important feature that slack offers is file sharing. File sharing allows you to share with others, and you also have the choice to file share with another privately. The program seemed to operate smoothly without any glitches. Slack is a great way to communicate and is suggested for Employer's new hires.

Cons

The only disadvantage I have had by using Slack were minor annoyances when finding some of my former conversations. I also feel that many icons made my scrolling around the program disorganized.

Hussain
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 04/11/2024

A solid option to centralize communications

I have been using Slack since around 2016 or 2017. It's been long enough that I don't remember exactly when.

Pros

Communication is seamless. Even though it is an instant messaging product, it lends itself surprisingly well to transactional communication as well, effectively replacing email for most use cases.

Cons

Search is painful. Notifications with channel membership takes some work to get right.

Stefanie
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 24/10/2024

Great tool that allows us to practice what we preach when working with our clients

My company is small and started using it this year. The rollout has been smooth in some cases and bumpy in others. The biggest problem I run into is other users not knowing how to use it. However, as we train each other and our clients, it gets a bit easier everyday and is incredibly.

Pros

There are many things i like about it!
-How many apps it integrates with
-That I can manage projects both internally and externally and communicate freely
-All of the templates are helpful and good quality - many of them are perfect right out of the gate
-That you can communicate via threads so the main message board remains clean and not bogged down with a ton of back and forth
-That you can choose which parts of threads you want to post to the comment board if needed.
-The ability to create workflows

Cons

There are a couple of things I don't like:
-With workflows, you can't create conditional steps. For example, if I want to create a form where the questions change based on the answer to the prior question, you aren't able to do so. You essentially have to make additional workflows/forms for each.
-It gets a bit messy, even if you're great at setting up notifications, channels, communicating through it etc., it can get out of control quickly. Plus, you also have to rely on other people's knowledge on how to use the tool. If someone you're communicating with doesn't know Slack well, you can't be sure if they'll understand how to check for message, have proper notifications etc.

Top Slack Alternatives

Ali
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/11/2024

Our remote team loves slack!

My remote team loves slack! So much easier to use than Gmail's chat feature! We love that it is easy to use on our phones, too!

Pros

I love that I can easily communicate with my remote team, schedule impromptu video calls, and integrate apps! I also branded our slack channel to our company's brand!

Cons

Slack will notify you with notes about your apps, tags, etc. It can get confusing if you get a lot of notifications (ex. a note that your google drive file might not be accessible to everyone in the channel). You have to close out the notification to remove it from your channel feed. It's only visible to you, but still annoying!

Mariana
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 21/11/2024

My favorite corporate messenger

I’ve been using Slack for about 5 years. Before that, I tried two other popular corporate messengers. In my opinion, Slack is the best corporate messenger on the market.

One of the best features is its integration capabilities. For example, we integrated Slack with our web application, so now we receive instant notifications in Slack whenever a critical issue arises, allowing us to react immediately.

I also use Slack for saving project-related notes. It’s convenient to keep everything organized and easily accessible in one place.

Pros

Slack is incredibly user-friendly and makes it easy to manage multiple workspaces, enabling simultaneous communication both within my company and with customers. I especially like the threads feature—it helps keep discussions organized and makes it easy to find information when needed. I also like the customizations and automation you can set up, which saves time.

Cons

I use Slack on both my phone and laptop, but sometimes I have an issue where I can’t answer a call on my laptop because it’s active on my phone instead.
Also, sometimes when a colleague calls me using Apple headsets, I can’t hear them.

Sooyeon
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 28/10/2024

It is more than satisfactory as a communication tool.

As a communication tool, the overall quality is excellent, with no need to worry about bugs. It offers various features, and it’s up to you how to make use of them. By integrating with desired apps, we could automate certain tasks within Slack. For large organizations, Slack alone can serve as an assistant, making it an excellent tool for time management.

Pros

I liked that members who joined a channel could freely invite other members.

Cons

I found it challenging to understand the Connect feature because the rules seemed unclear when it involved admins.

Devin
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 17/10/2024

Great platform with room to grow

Overall, it is a great messaging platform, far above the competition. Could definitely improve on some things, but great nontheless.

Pros

User experience, connecting with other companies via Slack Connect. Also Huddles are a great feature.

Cons

Automation is a bit tricky. Managing User Groups and default channels have been a pain point as well.

Alternatives Considered

Google Chat, Discord and Microsoft Teams

Reasons for Switching to Slack

Slack is a better product than the alternatives. It is easier to use and more accesible for our employees.
Dorian
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/11/2024

Overall positive

Overall, my experience with Slack has been very positive. It’s an essential tool for team collaboration, especially in remote or hybrid work environments. It helps keep communication efficient and organized through channels, direct messages, and integrations with other apps. While it can sometimes be overwhelming with notifications, setting clear boundaries and customizing alerts helps manage this. Slack has definitely improved how our team communicates and stays connected.

Pros

What I liked most about Slack is how it keeps communication organized and accessible. The channel system is great for separating topics or projects, and the integrations with tools like Google Drive and Trello make it easy to streamline workflows without switching apps. The clean and intuitive interface also makes it easy to navigate, even for new users.

Cons

One downside of Slack is the potential for notification overload, especially in larger teams where messages can pile up quickly. It can sometimes feel overwhelming to keep up with everything. Additionally, while the search function is helpful, it could be more intuitive when trying to locate older messages or specific files in busy channels.

Maryna
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/11/2024

Great software for communicating.

I used it on an everyday basis, and it was great. The messages come through right away and I never missed a message while at work.

Pros

It is very easy to use, the set up is very intutive. You can have multiple chats and it is easy to see which chat has new messages.

Cons

I honestly don't have any. I loved using Slack for team communication.

Christian
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/11/2024

Easy communication for anyone anywhere

Slack is the best communication tool that I use, and I haven't thought about moving away from it.

Pros

Slack is a super easy platform to communicate on, whether with family, friends, coworkers, and professional communities. I use Slack every day for all of the above, and it keeps me connected whether at my desk or on the go.

Cons

Some of the best features are behind a paywall, like keeping messages after 90 days.

Damon
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 30/09/2024

Good communication history with potential overwhelm

Slack has become a mainstay for many of my consulting clients. It is a great to archive multiple conversations, and I've used it long enough to pull up discussions from years ago. Very helpful!

The challenge is two fold: Notifications and communicating across platforms. The notification system defaults to sending you a message every time someone else reaches out to you or contributes to a message thread. This can become overwhelming, especially when other contributors are adding sidebar or inconsequential content to the thread. Expect to spend a lot of energy turning notifications on and off. Secondly, it can get frustrating when you get a notification on your Slack app, but want to reply on your laptop, or vice versa, and Slack requires multiple logins/email verifications to get you back in. It becomes even more convoluted when you are part of multiple Slack channels and it logs you into the wrong one.

It's a great archival platform, especially among large team projects or for folks like myself who work with various groups. For daily use, though, expect to spend energy managing notification and log-in fatigue.

Pros

The archiving of conversations is fantastic.

Cons

Communicating on Slack across multiple platforms can be confusing and exhausting.

Alternatives Considered

Google Chat and Discord

Reasons for Switching to Slack

Excellent conversation archiving and tagging.
Jonathan
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/10/2024

Slack: Futuristic BIM, Live Chat & Team Collab Tool

Pros

Accessing instant messaging, video conferencing, file sharing, collaboration and remote work features in one place is what I like most about Slack.

Cons

There is nothing that I do not like about Slack - it accomplishes all my needs.

Matteo
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/10/2024

Essential for Streamlined Team Communication and Collaboration

Overall, Slack made collaboration much easier and helped keep communication in one place. It worked great for quick updates and team coordination, though managing notifications was key.

Pros

Slack’s instant messaging and channels made team communication seamless, keeping conversations organized and project discussions easy to follow.

Cons

Notifications could become overwhelming, especially in larger teams with multiple channels. It’s easy to get distracted by constant updates.

Laide
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 22/09/2024

Easy way to communicate.Try Slack you will never be disappointed.

Slack has enhanced collaboration, productivity and efficiency.Having all conversations in one place makes it so much easier to stay on top of tasks without missing anything.

Pros

The ability to create custom channels for projects,along with with features like message threading,file sharing and video/audio which helps keep everyone on the loop, also communication across all of our departments is a breeze without overwhelming our inboxes.

Cons

Slack doesn't give the option to go back to a conversation with deactivated member,that can impact the business if there are some crucial information on the chat.

Serene
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/09/2024

Slack Review by HOPD

Pros

Slack is the most robust BIM tool that I have ever used. Currently, I like the newly updated feature (video conferencing) since it allows me to conduct online meetings without integrating with external web apps.

Cons

I have never come across any drawback ever since I implemented Slack in 2018.

Ibrahim
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2024

Slack: Unified Communication and Business Instant Messenger of this Era ✏️

Business instant messaging over the internet improves productivity which leads to high ROI.

Pros

Slack facilitates an extensive range of features in one place which eradicate need for external apps integration. BIM, live chat, video conferencing and file sharing are among the best features available on Slack.

Cons

I have used Slack for more than 8 years now and I like the way the vendor keeps implementing new features.

Victor James
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/09/2024

Why I Prefer Slack for Large File Sharing and BIM

Pros

With Slack, I am able to send and receive direct messages over the internet.
Sending large files online is another added advantage.

Cons

I have zero issues attached to Slack at the moment since it meets all my needs.

Roselyne
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/11/2024

Slack's Unified Workspace

Am saving time and Slack has reduced movement of having to go to other platforms for information. Slacks collaborations are effective and awesome.

Pros

Slacks unified workspace allows me to access multiple tools in one space and this saves me time. Am able to get the information I need in one place. It is easy to use Slack also for task Management.

Cons

Slack is fine and has nothing to worry about.

Kim
  • Industry: Outsourcing/Offshoring
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2024

My Slack Experience

Overall, my experience with Slack has been positive due to its seamless communication, collaboration features, and efficient integration with tools. Managing notifications effectively is important for maintaining productivity.

Pros

What I like most about Slack is its seamless communication and collaboration features, including real-time messaging, file sharing, and intuitive interface.

Cons

One drawback of Slack is the potential for message overload and notifications, which can sometimes lead to distraction.

Zandalee
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/09/2024

My Overall Overview of Slack

Pros

Slack enables me to create unlimited communication channels in one place at no additional fee.

Cons

There is no aspect that I dislike about Slack at the moment.

Tommy
Tommy
  • Industry: Program Development
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/06/2024

Slack>Teams

Pros

Slack is easy to use and has hundreds of uses beyond just communication. I use it to remind myself to complete tasks, file documents, and collaborate. The internal workflows are a time saver and make life easy.

Cons

The only thing I would enjoy more of are more options for workflows. The default workflows are great, I'd love to see more added.

Ibrahim
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/10/2024

Suitable Tool for Video Conferencing and File Sharing

Video conferencing - It makes it seamless to conduct corporate meetings online.

Pros

It is nearly a decade ever since I started using Slack. Availability of iOS mobile application is one of the best aspects since I am able to collaboration remotely with colleagues from anywhere over the internet.

Cons

Slack is one of the tools that I use on a daily basis and rarely pose any flaw.

Becky
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/07/2024

Great experience

Again, I had a great experience using Slack. It's affordable, easy, and helpful. I very much prefer using Slack to relying on emails and texts.

Pros

Slack is helpful because connecting is easy and organized. When I see a notification from Slack I know it's business related without checking it. It's easy to attach files and I can record audio or video messages with one tap. Everyone I work with was able to sign up in seconds. Most of us were actually able to sign in with the same account used to download the app. Our profile photos from those accounts automatically synced so it's easy to see who is saying what in the thread/channel.
Canvases are helpful too, they're basically like a white board that everyone can see and edit.

Cons

As far as I know, Slack doesn't have two way audio or video. You can record and send either, but it's not live. I wouldn't use it a lot anyway, however if you do then that may be something to consider.
If I need to search for a message, I have to do that from the home screen. There is no search bar within the channels or DMs.

Alternatives Considered

Google Chat and Google Meet
Vania
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2024

What’s Slack ? (Opinion Based on 6+ Years Experience)

Pros

Slack offers all tools that I yearn to use at workplace such as BIM, video conferencing, file sharing etc all-in-one place.

Cons

Kudos to the vendor for incorporating video conferencing tool which was giving me hard time the then since I would always integrate with external apps.

Allan
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/09/2024

My Journey with Slack in Automotive Industry

Pros

Slack for over a decade has been my main tool for sending large files, collaborating with colleagues and lately conferencing via video calls.

Cons

I am a daily user of Slack and I find nothing to outline as a dislike.

23,460 reviews