TrueContext Reviews

Pros

ProntoForms is a mobile-friendly platform that allows for quick and easy creation and customization of forms. With just a few taps, data can be collected and submitted, making it convenient and efficient. It serves multiple purposes including inspections, audits, surveys, and more, catering to a wide range of needs. Additionally, ProntoForms offers seamless integration with other software systems such as CRM and ERP, enabling smoother workflows. To ensure the security of collected data, the platform employs industry-standard measures.

Cons

ProntoForms pricing can be costly, particularly for larger businesses. However, the platform offers a diverse selection of pricing plans, allowing businesses to choose one that aligns with their budgetary constraints. Although ProntoForms provides ample customization options, it does have certain limitations to be aware of.

Pros

The ability to take pictures and efficiently organize submission destinations, including renaming images, creating folders, and sending automated emails, was a game changer.

Cons

The 20 MB submission size limit can be restrictive, especially when dealing with large image files. While email limitations are understandable, the low submission size on SharePoint seems unnecessary. However, the TrueContext support team was very helpful in resolving this issue and finding a suitable solution for us.

Alternatives Considered

VKS

Reasons for Switching to TrueContext

With VKS, you needed a license to access all the pictures, while TrueContext was Microsoft friendly and gave access to everyone in the organization.

Pros

There aren't many positives if any I can say about True Context as it sits now. It is a data collection center. For an upcharge there are other analytics capabilities that other companies roll into one standard price.

Cons

Smart logic works less than 50% of the time when you have long forms that require a lot of smart logic. The analytics you get is practically nothing. You have to build a power BI or another spreadsheet to decipher the data collection, so in theory, you are paying for multiple services that could be done with one provider. (Safety Culture and Predictive Solutions are two that are one-stop shops for data and analytics).

Pros

The customer service has been pretty helpful. Overall, I would say the ease of use for the mobile platform has been most enjoyable.

Cons

Restrictions pertaining to the design of some fields/tables.

Pros

I appreciate the tool's functionality and capabilities. Over the past 10 years, I have not only introduced it but also administered and created numerous forms for two different employers.

Cons

There are two key areas I’d like to see added or improved. First, it would be great to have a video capture field feature. Second, an easier WYSIWYG tool for creating custom outputs would be very beneficial.

Alternatives Considered

Cognito Forms and Adobe Acrobat

Reasons for Switching to TrueContext

I chose TrueContext because it solved a lot of our needs when it came to developing custom forms for our Field team and installers.

Pros

The amount of input types that can be used in the forms.
The possibility to link it with Salesforce Servicemax.
The fact that it has sections and sub sections for the forms.

Cons

Limited use of the templates. Does not allow to change the resource image used in the template. Same resource image for every question using the template.
Too many steps to create a resource image.
Lack of options to apply some settings to multiple objects.

Pros

1) Simple to use, but many other mobile forms products are also simple to use.2) Customizable forms: Conditional logic, repeatable sections, and ability to perform math calculations makes ProntoForms also suited for use in Sales Forms.3) Enterprise Edition features: Using web-linked forms, team form completion hand-offs, specific types of form dispatching & data routing, camera to text conversion, and workflow settings...are all fantastic to save time and money.

Cons

1) Web-linked forms cannot pull from data sources (yet). They are working on this.2) No integration with DocuSign, and not enough features built-in to replace DocuSign (however we have not found any other mobile forms platforms that integrate with DocuSign, so this is more of a feature request than a dislike). We use ProntoForms for many departments including having customers sign sales contracts. We need the ability to send a form to a customer for signing. We look forward to the day we only need ProntoForms and no longer need to include a separate electronic signature platform in our sales process.

Alternatives Considered

GoFormz, FormsPro and SiteDocs

Reasons for Switching to TrueContext

ProntoForms can pull from just about any cloud or local data source with a bit of customizing work. It is easy to have staff in the field with up to date forms field information having local data uploaded into ProntoForms refreshing as quickly as every 5 minutes. The ability for ProntoForms to perform math/calculated output from base numbers in the data source is a crucial feature to which we have not found a competing product.

Pros

Very easy to implement, start with the design and deploy first form. Superb documentation - with a bit of patience it can solve most of the issues. Great API and decent amount of connectors for painless integrations.

Cons

Conditional logic might be quite annoying and requires a lot of workarounds to achieve desired outcome. Customer support rarely solves those more challenging problems.
Still many features are missing like e.g. ability to dispatch attachments that could be submitted with the form.

Pros

What was really appealing to me about TrueContext was that it’s pretty user-friendly, with customizable forms. This makes it easy for the inspectors in the field to use it at their convenience, thus enhancing data collection in an organized manner that improves precision and speed of vehicle inspections.

Cons

On the other hand, what I have not liked concerning TrueContext is that occasionally, data synchronization can be a bit slow particularly in areas with poor network coverage hence leading to delays in information processing.

Pros

What I like the most is how easy to use and practical TrueContext is.

Cons

This isn't related to the functionality of TrueContext, but some of the blank spaces that aren't required to be filled (for me at least) ask for some information unknown to me.

Pros

The ability to create complex forms that have a simple flow and are easy to follow for the end user. Multiple users have access to multiple forms or single forms and the completion and submission process is very simple.

Cons

A very complicated menu system at times. Trying to locate certain settings can be time consuming.Prontoforms are also constantly attempting to move us to their highest tier.A heavy turnaround in management representatives.

Pros

ProntoForms helped us to standardize our new hire/termination workflow, ensuring that required data is entered and delivered to the correct staff.

Cons

They need an easier way to have forms sent using the email address of the user filling out the form.

Pros

The UI is clear, quick, and fluid, making it simple to use and configure. ProntoForms and Salesforce are very well linked. We have seen a decent improvement in productivity, which has been fantastic for our business. The software is extremely user friendly and has simple navigation.

Cons

I don't have any dislike for this tool at all love using it.

Pros

The Purchase orders and Extra work orders make the move smoother.

Cons

Sometimes the forms get lost in the cloud.

Pros

How user friendly and easy to use the program is

Cons

It takes an expert to get anything fixed

Pros

ProntoForms is a best data collection platform, it helps me in the data collection. The platform offers a wide range of features, including form customization, data visualization, and integration with other business applications. My team and me use this platform to collect data on website traffic, user behavior, and other SEO-related metrics

Cons

Cost of this platform is somehow higher as compared to other platform. But it provide more features than other platform. So, its price is not an issue.

Pros

Incredibly easy to use for the end-users, and the formbuilder improves every year with more features

Cons

Sometimes new features are implemented/unlocked and it's tough to rebuild older forms to use themFor example: We just upgraded to the highest tier and unlocked templates, but I will have to rebuild our old forms to start using the template feature

Pros

ProntoForms provides businesses with the ability to create custom mobile forms that are specific to their needs. These forms can be used to capture data in real-time, even when offline, and can be customized with a range of input fields, including photos, signatures, and GPS location data. By digitizing data capture and automating workflows, ProntoForms can help to improve the accuracy of the data that businesses collect.

Cons

ProntoForms has a wide range of features, which can make it overwhelming for users who are not familiar with the platform. This can lead to a steep learning curve and may require additional training for some users.

Pros

Offline use, immediate receipt of forms to enable us to process and send to clients

Cons

Ability to build specific forms for individual sites

Pros

Easily submit paperwork from the field and get the information we need to both our office and customers.

Cons

Refresh does not always work as it should, paperwork gets "hung up" in the sent and does not get submitted on time without the user having to reconcile.

Pros

The product works well and helps to keep required forms in a central place with easy access by all.

Cons

Customer support is lacking on many levels.

Pros

A user-friendly software that enables the creation of forms and workflows is available to eliminate the need for manual data recording. The software seamlessly integrates with Salesforce, serving as a system of record, and eliminates the hassle of tracking down paperwork or deciphering illegible handwriting. Additionally, customer signatures can be captured directly into PDF reports, simplifying the process of providing reports to customers. This all-in-one platform provides full integration, streamlining the process and increasing efficiency.

Cons

Although it may seem daunting at first, our organization made the initial setup of ProntoForms overly complex. However, ProntoForms has recently launched ProntoForms University, providing users with the opportunity to learn at their own pace and gradually increase complexity as they become more comfortable with the software. This allows for a smoother transition and a more user-friendly experience.

Pros

In my role as an administrator, I find ProntoForms' Form Builder to have a simple and intuitive interface, which makes creating forms a quick and effortless process. The seamless integration between ProntoForms and Salesforce has proven to be incredibly valuable to our team, as it enables us to easily transfer data across multiple sites and centralize all available information in one location within Salesforce. Moreover, the platform's ability to generate a PDF version of the completed form upon submission is a highly sought-after feature among our customers, which only ProntoForms is able to provide.

Cons

My experience with ProntoForms has been less than satisfactory due to the limited capabilities of its standard reports, which necessitate the use of its integrated BI tool. Establishing data sources on a question-by-question basis can be time-consuming and laborious, making it challenging to merge various questions in one go. Although the process becomes easier with practice, the documentation provided by ProntoForms for these inquiries is unclear and lacks adequate explanations.

Pros

Customization and ease of use is not complexed at all.

Cons

Many features not included in what we needed the platform for

Pros

easy to use and set up, gives an immediate benefit to the operation, great customer support when needed

Cons

none witnessed, the experience for us was very easy and straightforward, we are lucky as we had someone in our team who is very techie so that made it a little easier to understand and get it working