QT9 QMS Reviews

Pros

This tool makes it easier for our Engineering Change Process to be completed.

Cons

Visually not the most appealing tool. It would be nice if they had a better graphics package.

Pros

Ease of implementation. User friendly interface. QT9 has all the necessary features to help us improve our QMS.

Cons

It would be nice to customize the content and volume of the automated emails. There are a lot.

Alternatives Considered

Reasons for Switching to QT9 QMS

Pros

Our Quality Manager selected the software to be run on our internal servers for security and access. They provided a product that we agreed to.

Cons

We purchased a QT9 QMS standalone product, that our IT manages. QT9 (after the fact) insists on billing annual access to Training (regardless of need or use). It was just a bit shady and compounded with lackluster software, was something we did not see as needed. They advertise free updates (which never happen during the subscription period), and unlimited support (see comments below).

Pros

ISO Functions, Trainings, Document control, Trainings, Customer feedback

Cons

Ability to search and notify people for some functions.

Pros

The customer service and customization of each module.

Cons

There are few things that are disliked in QT9. Maybe linking multiple Inspections to one NCP or linking multiple NCP to one CA.

Pros

QT9 is very user friendly is very helpful in audits

Cons

I wish there was a search function when adding employees to training records

Pros

Overall, I really like your product. Filtering information, and generating reports is simple.

Cons

I’ve noticed that the system can be slow at times. Additionally, it would be helpful if we were notified in advance about any fields that are going to be removed.

Pros

document management, engineering change process, corrective actions, ability to export information to excel, user defined fields

Cons

canned reports - they should look at other standards like the American Society for Mechanical Engineers or National Board which require quality management systems and integrate those requirements

Pros

Organization of all my docs, in one place

Cons

The learning phase, I didn’t have the time to play around with it before I had to use it. That’s more of a training issue here.

Pros

I like the all-in-one functionality of QT9.

Cons

Like all programs there is a learning curve if you want to make the best use of the capabilities. But even with that, there is ample customer support and training available.

Pros

Upload speed and ease of logging in has been relatively convenient.

Cons

The date shown by the document is the upload date to the system, which does not provide much benefit.

Pros

We've been using the Document Control and Training Modules for just over two years. Both are fairly intuitive and fit in pretty well with what we had previously been doing on paper and with spreadsheets. Within the last year, we began using the Calibration and Maintenance modules and our teams seem happy with them as well. I like the ability to create unlimited "user-defined fields" to tailor some of the modules more to how my company does things.

Cons

I would like to see the ability to add employees, or at least job titles, to the Document Request record so they can be reviewed and added/updated prior to full document approval and training record generation. This would be especially handy for new documents. Right now, we have to wait until a document is published to assign to job titles. Either that, or when an employee is evaluated by the manager in the training record, there could be a pop-up that asks "do you want this added to the employee's job title?"

Pros

Easy to use / Good way to handle standard quality functions and also make it auditor friendly / enhances quality organization productivity by eliminating paper driven steps and having information in one place instead of a myriad of files / Requires very little training to learn / Well organized ? Good uptime / Secure, reliable server and security.

Cons

For RELATED FILES wish an easier way to input documents such as emails or email attachments without needing to save in a temporary file or desktop / Way for Administrator to set the standard grid layout as default then let people do individual customization instead of only a system default / Need to be able to upload more items instead of just customers, suppliers, documents. For example CARS, Complaints etc so that when shifting ot QT9 can use existing data.

Pros

Software was plug-n-play for our organization. We were able to get the software up, configured and running within days. The intuitive use of the software allowed for rapid deployment within the organization.

Cons

Limited options on customization. However, while the options seem limited, we have had limited need for customization. The software embraces all requirements of most modern QMS needs.

Pros

All of our documents are in one place and access is easily available for all users. The additional of the change control system allowed us to include that feature and use it to track training and approval of documents without using the paper system.

Cons

The inability to remove users that are logged on but not using the system, especially if they have left for lunch or other reasons and left themselves logged into the system.

The need for more control of what features users can use for each module.

Pros

Eliminate paper processes, easy to use and implement, easy to find correct documents.

Cons

We have not run into any cons with using QT9.

Pros

The software has all the key modules for operating Quality, Maintenance, Safety, Training and Engineering Change Requests for a fraction of the cost of more expensive systems with less modules. The web based platform permits scaling to any business size.

Cons

The system is laid out nicely at the start with drop down menus. However, when you select the module, it sends you into a blank spreadsheet without little directional help. After using it for a while, you learn the next steps but a new user struggles without written instructions. QT9 has recognized this weakness and is addressing it in their next version.

Pros

I like most that our ISO 9001:2015 certified quality management systems are now in one (software) place. We no longer need to create and store our documentation, audits, suppliers, inspections, change control, risk assessment , calibration, projects, management review, corrective actions in multiple locations and formats.

Cons

Query / search features are limited and not made to be used intuitively.

Pros

I like the fact that it has so many modules. Of course I like the documentation function necessary for any QMS, but the training module also included with the calibration and PM module and customer and supplier information integrated in really increases the versatility of this product. It has all the pieces to mange the QMS like corrective actions, non-conformances and notifications when something slips through the cracks and is late.

Cons

Some things are architected differently than I was used to so I had to learn a new way to enter for example internal audit information.

Pros

You get all the modules that are available at the time of purchase, plus your software gets upgraded to include future awesomeness as they develop it. It's pretty intuitive, but what it lacks there, it makes up for in the abundant training and help options. The staff is very hands on and knows the product intimately. The launch process was relatively easy and well handled. A sandbox site allows you to work out how you'll implement the system before cluttering it up with your first attempts. All that and relatively inexpensive.

Cons

Not all the modules may be a perfect fit for how you'll use the software. You may have to be creative or maintain some documentation outside the software.

Pros

Streamline process for creating ECRs and Doc control is great. This software makes approvals and interaction easier.

Cons

It would be an improvement if the software could link to our ERP system. QT9 is limited by the program QT Link. The audit module is good but a bit cumbersome.

Pros

Easy to Implement, very responsive, demo is accurate to the software capabilities, great training and support

Cons

There are so many modules in the product that its
's hard to choose what to implement first.

Pros

QT9 is straight forward and easy to use.

Cons

Hard to say at this point, but if I had to it would the be the inability to know the status of emails sent out through the software. We are not able to tell if the message was delivered to the recipient.

Pros

It houses documents and information well and has a good storage system. It also allows for multiple functions of qms to be tracked in one place

Cons

The change control process is clunky and difficult to manage

Pros

What I like the most with this product is it is very helpful and convenient and I am getting what I needed in terms of daily reports

Cons

At first it is complicated to use but when you learn how to use it, it gets smoothly all through.