User Reviews Overview
About Preferred Patron Loyalty
Preferred Patron Loyalty Program: Comprehensive Customer Engagement and Loyalty Solutions Experience the power of Preferred Patron Loyalty, a comprehensive customer engagement and loyalty program designed for businesses of all...
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- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Thank You, Preferred Patron!
Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.
When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations.
Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us
Pros
Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.
Cons
The tablet interaction with software isn't working like I had anticipated.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Preferred Patron is my BIGGEST Marketing Tool
The program itself is great, but the customer service sets this company apart from the others. I cannot say enough how thankful I am to have chosen to work with Preferred Patron and I KNOW that decision is largely based on my overall experience with [sensitive content hidden]
and [sensitive content hidden].
Pros
This program is an invaluable tool for my business. Not only am I able to market to my customers, I am able to track their in-store activities and purchases to then market the appropriate services or products for each individual.
With over 10,000 members in my customer loyalty program, we have had an overwhelming positive response to the program itself. It excites customers to earn points towards discounts or prizes, and we are able to then continue to build a relationship with the customer. It allows for more interaction with staff and more possibility of a positive customer experience.
Cons
Any issues I come across, are quickly and properly addressed by [sensitive content hidden] or [sensitive content hidden] . Their response time is amazing, even on weekends or holidays.
With such a customizable program, I sometimes forget how to do something. Whenever I have had a question, Matt has responded with easy to understand, step by step instructions. He also follows up to be sure I was able to accomplish what I was having trouble doing.
Alternatives Considered
5 Stars ReputationReasons for Switching to Preferred Patron Loyalty
We were considering three different companies but I only remember the name of one (it was over 8 years ago now). We scheduled a demo with [sensitive content hidden] and the program and his assurances that we could make a great solution for our business sold us.- Industry: Retail
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
We switched away from them
grumpy and condescending
Pros
nothing really at all. At first they were helpful, but then...
Cons
difficulty of creating newsletters, they were not flexible inworking with our needs.
Top Preferred Patron Loyalty Alternatives
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Awesome Loyalty rewards software
Pros
We have had the pleasure of working with Preferred Patron for 6+ years. [sensitive content hidden] has been our contact support person from day one. [sensitive content hidden]was always very helpful and patient. [sensitive content hidden] was generous with his time and would offer us better ways to find solutions that we were seeking. Preferred Patron has provided us with top-notch service! Our requests were always answered immediately and resolution close behind from either [sensitive content hidden] or his team. The Preferred Patron Platform is very user friendly, and its capabilities are extensive, from simple emails and texts to raffles and coupons. Of all the vendors we’ve worked with, they are our “Preferred”.
Cons
Do not have any negative things to say about the software or support.
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Top value for great service: A gem
Great. Has been the implementation of this program much easier and cheaper than doing it ourselves.
Pros
Initially I was drawn to the value and the fact that they gave us the API. Their software wasn't invasive and was easy to implement. However we have used the customer support system a great deal since purchase to help us with any kinks or understanding. The support staff was always immediate to respond and extremely helpful. At no extra cost the fact they offer such gr at lifetime care at such a great cost is a blessing in todays marketplace.
Cons
The help pages could do with some help for the operating side. It would help me clean us things quicker without having to bother the support.
Reasons for Switching to Preferred Patron Loyalty
Price and access to the code so that we could have better control.- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Customized for our use.
It has been absolutely wonderful. Best customer service of anyone we work with. The program rarely has any problems or glitches. Runs very smoothly. I would love for it to work with Salesforce as an api.
Pros
The fact that they worked with me to customize the program to work with our free clothing program at the charity. Instead of earning points we are able to give our families points and the can then use the to shop for clothing. Each point equals a dollar so we can also quantify the value to our families. This is really backward for a loyalty program but it was exacly what I was looking forward and the made it happen. The absolute best thing is the customer support they have. [sensitive content hidden] is fantastic and responds within minutes, solves the problems and allows us to continue serving our clients.
Cons
I think some of the reports are difficult but that may be because we are using it in a way that is not the way the program was desgined.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Very reputable Company
My overall experience with Preferred Patron has been exceptional. Their Customer Service Rep is [sensitive content hidden] . [sensitive content hidden] has always been my go-to person if I have a question or need help making changes in the program. He is pleasant to deal with and efficient at what he does. [sensitive content hidden] is a great asset to Preferred Patron.
Pros
I have used Preferred Patron for my Loyalty Rewards program since October 2017. It is a great system and a program that I use every day. The program is easy to use and explain to customers. I cannot say enough good things about the program and the company.
Cons
Nothing that I can think of. Preferred Patron has provided everything I can expect from them and the software.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
service and using the program
Pros
We have been using the program for over 8 years and it is easy and user friendly. We have 5 locations and it makes it very easy to use and share customer info with in our organization. [sensitive content hidden] is amazing and helpful every time I have a question or need to change anything.
Cons
none at this time
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great Program!
I really like Preferred Patron. Their support team is quick and helpful, making every interaction positive. The Loyalty program has boosted my business a lot. I recommend it to any business needing customer engagement solutions.
Pros
Preferred Patron is easy to use for me and my customers. It lets me reach customers through texts and emails with different deals. Customer service is great, and my account rep always helps fast. Managing customers is easy now.
Cons
None – I love using it, customer support is awesome.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
PPL REVIEW
We feel the PPL program helped build our business in a matter of just a few years which enable us to be able to retire and that is why we are closing down the app.
Pros
The ease of usage for management and for our customers is really what sets PPL apart. The customer service is excellent as well.
Cons
The tablets were the only problem we encountered but customer service was very prompt to get new ones to us asap.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
I choose Preferred Patron 4 years ago because they were the only ones offering SMS text...
Approximately 90% of my customers are enrolled in the program. With this program we have established a relationship with those customers. They benefit by getting 5% cash back on all their purchases and I benefit by being able to reach out to all my customers with Flash Sales that increase sales by approximately 20% on the days I do the SMS text blast.
Pros
I like how easy it is to create SMS text message marketing campaigns. The customer service is top notch. I went to send out an SMS blast on Thanksgiving and I didn't have enough credits.
Cons
The templates for email blasts are very confusing. It is not user-friendly. I stopped using the email marketing campaign part of my account and I now send all my emails through Constant Contact.
Response from Preferred Patron Loyalty
Hello Jessica. I am please to inform you that, since the time of your review, we have introduced a completely new email messaging module. It uses an email designer very much the same as what you are using with Constant Contact. I think you will be quite happy with it and we would be happy to review it with you.
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Review Source
PROBABLY MOST AMAZING LOYALTY PROGRAM (yes BY FAR BETTER THAN royalty rewards i said it)
I am a member of the restaurantowner.com they recommended us Royalty Rewards - so fine, went through their scphiel, watched the video, and yes I was impressed. Then I did research on others just so I know how to approach these sales calls. Came across PreferredPatron, scheduled a demo with Brett. Let me tell you when I saw the features of Preferred Patron to that or Royalty Rewards I asked the rep from Royalty Rewards to stop calling me trying to close a sale. I'll be honest, the reason why is because they only took birthdays and thats it. I signed up with Preferred Patron, they explained the softweare amazing, I'm still learning all the amazing features. You will not be disapointed - I dont usually do reviews as the marketing guy because I have soemany projects but I have to tell you you need to get this program. I love data, i love data mining, i love targetting. SINGLEHANDEDLY MAIN REASON I BOUGHT THIS PROGRAM VS ROYALTY REWARDS IS BECAUSE IT LETS ME NURTURE THE GUEST RELATIONSHIP IN A PROFITABLE WAY AND KNOW THEIR SPENDING PATTERSN. the other one just sent a card out (AT A MUCH MUCH MUCH HIGHER COST). and let me tell you i see it every month when we do ROI on our marketing, our anniversary spending guests BY FAR spend more than the birthday guests! and royalty rewards doesnt even TOUCH anniversaries! save yourself headache, these guys know their stuff, they are avialable for help (even on weekends!), they take their time with you. i also belong to a local chamber and want to suggest to other 10 businesses to sign up for this but I DONT WANT TO BECAUSE I FEEL THIS IS MY COMPETITIVE ADVANTAGE! our servers love this, its easy to use. our managers love it because it does everyhthing and eliminates million promotional codes. the only con to it is that it looks like a 1990's program it could be a bit more modern ..... i also thought a con was that it could only be used on windows and not macs ... but you know what ... i have a remote access program you can downlod and it'll let you remotely access pc from the mac and you can still you do your thing so its not really a con. the guys are there if you need help anyway, they legit return phone calls! asap! love love love it
- Industry: Gambling & Casinos
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great one stop loyalty solution
Preferred patron is an end -to-end loyalty solution. It combines features found in other standalone solutions in an easy to use format. We handle most of our promotional and informational communications through the program. It has also allowed us to manage and grow our customer database. Overall it is a great product with excellent support.
Pros
The program is very easy to use. It has most of the functionality of even higher priced competitors. The backend compatibility with Tango Card makes transactions easier. The level of service provided by Preferred Patron is excellent.
Cons
There are no issues that jump out. We are happy with the software.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Well Above Expectations
Our small business had very specific needs and after much research found Preferred Patron. After learning the system and training on it we were quite pleased with the ease of use and my wife was especially pleased with the marketing abilities. I must say that we had 1 little speed bump on the install on one of our 6 registers; Brett at PP stayed well beyond hours (around 11pm) determined to fix it and he did! His willingness to help was a breath of fresh air compared to some other vendors we have used over the years. One last note: Yesterday I had a general training question and while I had them on the phone asked if I could have something changed in the software. He said that it was a fixed icon and probably not. Unbeknownst to me after we got off the phone he spoke with the guys that write their code and totally made it happen! I received a call a few HOURS later with, "hey Jeff I have some good news". He updated the software on our system in less than 10 minutes and it was done as I had asked. Being in a customer service based business I cannot say how much I appreciate the willingness for someone to go above and beyond to make a customer happy. We are a happy customer and have not even taken advantage of the marketing side of this software yet. Can only get better from here -Jeff Sheldon, Owner The Health Hut, Happy Customer
Pros
Ease of use and willingness of company to help with any issue we may have.
Cons
None yet
- Industry: Gambling & Casinos
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Best in the Market!!
We were struggling to find a cost effective way to distribute promotions without incurring excessive advertising costs. We can now offer our customers controlled promotions at different levels based on data that's being collected from our customers without any extra effort from us. Our customers are doing the work for us and bringing the data to us... The software does the rest!!!
Pros
The software is many levels deep and is easy to use at every level. Whether you're an end user, cashier or system administrator you have easy access to the all the information you need. In addition to this if there are ever any problems you need only call and the friendly staff at Preferred Patron will always come through with a fast and effective solution.
Our business has grown as a direct result of this software and we have seen an immediate return on our investment. We can now cater better to our loyal customers with customized promotions that make them feel unique to our business. I would strongly recommend this software to anyone looking to improve their customers experience!!
Cons
Nothing comes to mind. We are very happy.
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Review Source
Fantastic Rewards Program... Unbeatable Price And Incredible Support
We have done newspaper, radio, television and email promotion with various programs. Patronflex is by far the best and most cost-effective advertising and customer-relations tool we have found.
Overall... A BIG Thumbs Up!
Pros
This feature-laden software allows us to replace most of our print advertising with a consistent customer email campaign every 10 days. It coordinates our rewards program with our advertising promotions and gift card program. Customers are entered at point-of-sale and each receives a personalized email welcome message that night, followed by our ad campaign email every 10 days. Birthdays are recognized with a mailing during the customer's birthday month with additional discount offer.
Cost of the entire program is very low considering its many facets. Help is always abundant, friendly and immediate when needed.
Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users. Our customers welcome each email and we have only received positive feedback. Our customers truly seem to appreciate the direct and immediate rewards.
Cons
We have found no problem in using the program. Time invested in learning the many features of the program and the new updates has proven well worthwhile
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Review Source
Patron Flex is FANTASTIC!
We wish we would have found these guys soooner! They have given us support, ideas, and excellent customer service. When we first set it up, they took all the time we needed to answer questions and help us implement the program exactly how we wanted it. and designing it to fit our unique needs. The program is effortless, effective, and powerful. We can't say enough good things about what this company and its product have done for us. We'll never use anything else.
Pros
Before we found Preferred Marketing's "Patron Flex" system, we were spending $400-$600 PER MONTH with a loyalty system that was slow and cumbersome. Now, for a fraction of the price, we have information at our fingertips. We can implement programs and promotions with a few simple keyboard strokes. Our customers always know how many points they have and what rewards they're eligible for. We don't have to depend on the postal system to mail birthday cards or updates. "Patron Flex" is a fantastic system invaluable to our marketing and overall success.
Cons
None. On an extremely rare occasion, I've had to ask a question after regular business hours, and the contact is made through e-mail rather than a person-to-person conversation. While I always prefer direct human contact, the e-mail method works well with quick and accurate answers to my inquiries.
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Review Source
Excellent product, backed up by steller customer service!
If you are in the market for a rewards program, you really do owe it to yourself to check out Patronflex. The variety of features, ease of use, customer support, flexibility and price are all excellent.
Pros
After much research we purchased Patronflex 7 months ago. We wanted an 'in house system' that was easy to set up and use. We wanted to be able to tailor it to our needs quickly, and often. We wanted it to be exciting for our customers, and we did not want to spend a fortune. Patronflex easily met all of these needs.
Our customers LOVE the rewards program that Preferred Patron helped us to set up. This is our first rewards program, and we were unsure of how proceed in a way that would get the customers excited about using their rewards card. Preferred Patron advised us every step of the way, and I can comfortably say that our program is a complete success. It is easy to use and is generating more traffic than I had imagined a rewards program could.
The most exciting feature of this program is the email capabilities. It allows us to pinpoint marketing to specific groups of customers, regularly and easily, thus avoiding email burnout.
Cons
We have encountered no problems with Patronflex.
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Review Source
BEST loyalty software/program available.Outstanding marketing capabilities! Extremely...
Cannot articulate enough the ease of use and integration for us into our business, especially because we are not the typical industry that offers a loyalty/reward program. This software and design of the Preferred Patron program allows us to set the standard for customer loyalty rewards in the auto repair industry. The benefits continue to grow as we use the program and develop it more and more.
Pros
-Customer Service is incredible. I have never experienced such great & reliable service.
-Our account manager was very knowledgable & helpful by working with us through the entire development of our loyalty program.
-Software is extremeley user friendly and easily customizable to fit our business.
-Training and support is extremely informational and allows an easy integration into our standard operating procedures.
-There are endless marketing possiblities with this software and our customer's response is overwhelmingly positive.
Cons
- The only con would be that my lack of knowledge in developing a loyalty/reward program made it difficult to create the reward list. Our account manager was successful in not only walking us through using the program but also assisted in developing our reward schedule and promotional ideas.
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Review Source
Our Patients Love Patron Flex
Our experience with Preferred Patron has been fantastic. Their customer service and support is unmatched. We've never had a question or request that wasn't addressed promptly. It's made our Alvetro Ortho Rewards program the talk of the town. We love this program!
Pros
Prior to implementing the "Patron Flex" system, we gave wooden nickles to our orthodontic patients which could be redeemed in our office for rewards. Patients often lost the nickles, and it was difficult to track whether patients had received and redeemed them. With Patron Flex, our patients have no worry of losing their earnings, and we love having the ability to track points earned and redeemed, as well as easily recognize patient birthdays and anniversaries. Many similar programs targeted to orthodontists require patients to redeem points online, taking away the personal aspect of a patient stopping by our offices to pick out the reward they've been saving for. Preferred Marketing Solutions has been fantastic every step of the way. Training our staff to use the program was a breeze, and being able to customize the system for our purposes has been easy and invaluable.
Cons
Absolutely none!
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Customer support is amazing for this product
Customers love free stuff, Preferred Patron helps us help them and not lose money.
Pros
Even though it was not the easiest for me, as a non-technical person to learn, once [SENSITIVE CONTENT] with customer service walked me through it, I felt much more confident and I really liked the product. It's easy for our customers to use and that is the most important factor.
Cons
No negatives, once you learn how to use the program, it's pretty easy.
- Used Daily for 1-5 months
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Review Source
Outstanding, Excellent, and Punctual
Couldn't be more grateful to have come across preferred patron. They're honestly the best investment you'll ever make and can rely on them to the fullest. Customers are fully satisfied and i love using it!
Pros
User Friendly, Professional, Customisable, Affordable, Reliable, Multi Functional, plenty of marketing campaigns to choose from, capability to suit your business needs as well as your customers, and so much more!
Response from Preferred Patron Loyalty
Thank you Jeanie. It's been a pleasure supporting your team during the launch of your MoM&PoP Community Loyalty Program across Long Island. We are impressed at how fast you hit the ground running, building an impressive base of participating merchants, in such a short time frame. We're confident in your success and proud to be powering your MoM&PoP program with our Preferred Patron technology! The benefits to the Long Island Community and associated charities is certainly a win-win for everyone!
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Review Source
Awesome product, unbeatable price.
I would recommend this program for any business that is looking for growth and wants to retain the clients they have. We finaly have a reason for them to come back to us.
Pros
Automated email reminders keep you in front of your customers. Easy to track customer's points and redemptions. The gift cards work great for policy and goodwill adjustments. We even gave a few out during Christmas. We sell our loyalty cards and all the redemptions are removed from that sale account. In the last two years after paying for the program, cards and all redemptions, we have generated over 58k in reserve. Patronflex continuely is upgrading the program at no additional cost.
Brett has been wonderful to work with.
Cons
It does not pull the info directly from our DMS. But neither does anyone else I have researched.
I don't want any dealers in my market to know about Patronflex.
Response from Preferred Patron Loyalty
Good news Jim! We have formed a relationship with DealerVault and now have the ability to pull your customer and sales data directly from your DMS!
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Simple to integrate and a valuable customer service tool.
Doesn't take a large amount of my time to operate the program which allows me to spend more time with my customers.
Pros
Customers can look up their reward points in real time. I can easily keep track of customer trends and redemption of rewards. Easy learning curve. Exceptional tech service from the company. Compared to my previous reward program Preferred Patron is a much welcome change.
Cons
Initially I had to purchase a window based tablet because my store still runs on an electric cash register and not a POS system. I found one reasonably price online.
- Used Daily for 1-5 months
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Review Source
So far so good... GREAT SUPPORT EVERY TIME
hopefully new customers
Pros
Just got is so Im figuring things out . Signed up a customer last night. Looking forward to what it will do for our tattoo studio.. we stopped using FIVE STARS because they never call you back. 5 stars should be called -100 stars. WORST REWARDS PROGRAM EVER... DONT BE FOOLED BY 5 STARS... You want the right program then go with these guys...
Cons
seems good so far... LOOKS EASY TO USE. Well be running promotions today and sending out the text messages.
