Opus Reviews

Pros

The ability to build out OPUS as a leading EMR portal has given my organization the ability to document with ease, accuracy, and efficiency. The collaborative development team exceeds our expectations on a regular basis and provides a tremendous wealth of insight and knowledge. Our clinicians and doctors find charting and recording to be friendly and thorough.

Cons

Have not had any negative feedback at this time

Pros

The onboarding has been great! Laura is so nice and understanding! Opus as a product has been easy to use and very intuitive

Cons

Nothing so far - it's been great. There were a few bugs at first (which is to be expected) but the team fixed everything very quickly.

Alternatives Considered

Valant EHR Suite

Reasons for Choosing Opus

The customer service was difficult to use. We had to use a VPN and a server which made service slow when working remotely. MacPractice also didn't allow for OS updates very frequently.

Switched From

MacPractice MD

Reasons for Switching to Opus

Honestly, the people at Opus were so kind, and didn't pressure me to make a decision. They validated my concerns. All the elements I needed in a system were available in Opus. The demonstration of the quick customer support also made the decision easy.

Pros

I haven't had much experience with OPUS but I do love the amount of time that your team invested in our facility's set up. I feel that OPUS is easy to Navigate.

Cons

What I like least about OPUS is that It doesn't pull data or auto populate in some areas and I also would have liked to have the ability to drag forms or decrease the size of the forms.

Pros

The Trainer Janelle. She is very helpful and patient.

Cons

Nothing so far. We are very pleased. However, we would like to see better pricing for migration for patient files that are not in use.

Alternatives Considered

Kipu

Reasons for Choosing Opus

Customer service, system not user friendly and did not capture information needed for our services.

Switched From

Qualifacts Credible

Reasons for Switching to Opus

liked what I saw/ sales team was very knowledgeable.

Pros

Working with Laura and her desire to go over and beyond to make sure our needs are met. Also Arjun and Smirna with PS are also excellent in their knowledge and work ethic.

Cons

The integration between Opus and PS is difficult to understand at first and the way these work together was not explained well to us when previewing the software.

Alternatives Considered

TherapyNotes, LLC, NextGen Office, Valant EHR Suite and SimplePractice

Reasons for Switching to Opus

It appeared to have the best adaptive platform for my specific practice needs with the basic functionality for patient communication, billing capability, and portal access.

Pros

The communication and assistance through the onboarding process.

Cons

The onboarding process took some time due to all of the features of OPUS.

Alternatives Considered

Kipu

Reasons for Switching to Opus

The cost was realistic for us as we are growing

Pros

The ease of use and the fact that it is user friendly.

Cons

We cannot mark whether we have billed when using our own biller. We also had a discrepancy in what was told to us and what we were charged for.

Pros

The program is very user friendly and the 24/7 support.

Cons

I do not have any negative feedback at this time. We are in the implementation phase and it is going smoothly.

Pros

Ease of use, customer service and use on my phone.

Cons

Nothing to report. We've been pretty happy with Opus EMR.

Alternatives Considered

Kipu, BestNotes and Sigmund Software

Reasons for Choosing Opus

Value.

Reasons for Switching to Opus

Their product is more comprehensive for our space and price can't be compared.

Pros

The ease of use and straightforward set up for our Medical Department really helped implement a new streamlined process.

Cons

Due to a high caseload of clients a couple of features we would have liked to see were auto-complete on certain medications and moveable pop-up windows.

Pros

Being able to assign a provider to each patient. Patient profiles are easy to use and navigate.

Cons

I wish there was a way to auto-populate the information that the clients fill out on their intake form to their patient profile. It's a little bit of a hassle to copy and paste from the intake form to the patient profile.

Pros

I like that OPUS is user friendly. The format is logical and easy to understand. The support we have received from our Project Manager, [sensitive content hidden] has made the implementation process flow smoothly.

Cons

The scheduling system does not fully meet our needs and has been more difficult to use. Specifically, we have encountered difficulties printing client schedules and distinguishing between new intakes and existing clients. We have been informed that updates are coming that may address some of our concerns.

Pros

Initially is was a challenge getting started and once what we needed for implemented it is easy to use because it a Mental Health EHR and not a Medical EHR.

Cons

Yes, I would like to be able to abstract that data that our organization need, not what is only available in the EHR system.

Pros

Is a very friendly program for using. Everything is a click distance

Cons

Some functions are hard to find and you have to fight a little

Pros

This program has helped launch my other business an I recommend it to everyone

Cons

It can difficult if you make it difficult but other than that it's easier software to use the platform that they offer in the way they list their softwares make it simple for you to choose and see the different items and rates and programs that they offer

Pros

Ease of use, portability, easily accessible.

Cons

There was not many cons with the program.

Pros

I get everything I need at the click of a mouse or on my phone. Opus is user friendly and let's me keep tabs on what my staff is doing 24/7. I couldn't imagine using the EMR we had before.

Cons

No cons to report. Everything has been working great and their support phone and email are always there to address issues when they arise.

Alternatives Considered

AZZLY Rize, Kipu and ZenCharts

Reasons for Choosing Opus

Price and the features they had to offer were much more driven toward our industry.

Reasons for Switching to Opus

Better features and price.

Pros

Opus keeps me orgainzed but it can be improved for schueduling purposes.

Cons

We could use a dashboard on the software that lets employee know what needs to done this day

Pros

Virtually everything is customizable. The support and customer service is very responsive and helpful for all skill levels.

Cons

Currently seems to be best for outpatient clinics. However, they are working with us to make enhancements for inpatient use.

Pros

It was easy and self explanatory , easy to follow and I think this is a great program to use in this field

Cons

It took the internet awhile to load program

Pros

The OPUS EMR system is easy accessibility and user friendly, the ability to cross reference clinical, case management, medical and demographic information within the client file is a true benefit for clinical collaboration. OPUS provides an internal assessment called OMT. This feature allows for accurate assessing risk factors throughout duration of treatment. The quality of the clinical documentation is evidenced based. As a manager, the system provides the ability to easily review, assess, and process documents as needed.

Cons

It would be beneficial if documents could repopulate intake information throughout file.

Pros

OPUS makes charting simple and easy. As it relates to my position, we document all of our clients meal and caloric intake. OPUS created an individualized platform specific to meet the needs of the clients, which was completed quickly and to incredible precision! Charting is made convenient and easy to understand. Their dedicated support team is always available to answer questions and assist if needed!

Cons

None at this time, working with OPUS is simple and easy!

Pros

This software is very user friendly. If someone is having an issues with the software then the support team is right there always willing to help.

Cons

When it come to a the bad about this software, it really is hard for me to find something bad about it. This product can have its technical issues but if a problem support is right there so help solve/fix that issue.

Pros

Easy to move around. Opus has been instrumental in improving our charting ability on patient records.

Cons

Alerts from UR updates is a tool that would help improve operations and billing.

Pros

the opus support, user-friendly, opus is available 24/7. friendly, instant response and within 24 hours issues are corrected

Cons

there are glitches sometimes, updates can cause other issues, times on group notes glitches, changing of times