Melio Reviews

Pros

A very tidy, straightforward, but effective tool for paying bills and invoices, Payment processing, is quite simple compared to its rivals; it is substantially more productive. This product's flawless integration with our accounting software is why we chose it. Additionally, it eliminates the inconvenience of printing and sending paper checks. Recipient changes of the payment method selected are seamless

Cons

Improved phone customer service is something I would like to see no other recommendations now. Vendors are added with their Melio links, and those vendors currently in QuickBooks should automatically connect. Now, when you do that, a new vendor is formed and is not connected to the one that presently exists in QuickBooks. Wishlist: It would be nice if there were an option to send international wire transfers in different currencies. If it is wholly linked with Wave Invoicing, it would be fantastic and allow a free connected workflow.

Pros

It's free and can be used by the owner from his cell phone.

Cons

We had two critical payments that had to go out same day. We paid $30 to have them expedited and they both failed. Customer service could not tell me why and the issue was never resolved.

Pros

Ease of use................................

Cons

Melio is great if all you want to do is send out bills and have no issues besides cancelling a check you sent. However, the software started populating vendor names for vendors we NEVER did business with, which ultimately ended up with a check going to the wrong vendor. The vendor called me and notified me of the mistake, but would not cut us a check back or ACH us the money directly. Instead, they said their policy was to send the payment back via the exact same means it was sent to them...BIG MISTAKE! Melio claims they don't have the money and have no way of tracking it (even though I gave them all the info the need to search for it), and on top of that, they REFUSE TO ALLOW ANYONE FROM MELIO TO CALL ME!I have requested multiple times for a manager to call me. They even put in a call request...what happened? They would only respond via email and of course I kept getting representatives. After no less than 25 emails back and forth, I finally got a response from an "accountant manager" who told me there's nothing they can do and they are closing my case. Um, you have over $1200 of my client's money and I have requested multiple times to be called so I can discuss this issue with someone at the company in higher management, and I have flat out been denied! I CONSIDER THIS THEFT!!! Melio has stolen my client's money and won't make it right.You can't call them, and they WON'T CALL YOU! VERY UPSET WITH THIS COMPANY AND THEIR LACK OF FOLLOW THROUGH.

Pros

I like how Melio syncs with my QBO. I put in a bill and it shows up in my to pay list of vendors. From there I can schedule it to be paid and its paid on time.

Cons

Much improvement is needed in the accounts receivable. My invoices sometimes don't show up for me to send and it's hard for some of my customers to sign up to make payments to me or they don't want to give out their banking information.

Pros

The full integration with in QuickBooks online makes this an easy choice for streamlined and efficient processes.

Cons

It is difficult to know exactly when a vendor will receive a payment. Should be two days but sometimes has been five days. Especially in the beginning of using the software.

Pros

I love that I can pay all invoices without printing and mailing checks. It is also great that the program completely integrates with QuickBooks so the bills show up automatically in Melio, and with a few clicks I can pay all of the bills.

Cons

It takes over a week for a live check to be delivered to a vendor, which is a long time.

Alternatives Considered

BILL

Reasons for Switching to Melio

I loved the fact that it was free, and had all of the functionality that I was looking for.

Pros

- Adds processing fee to customer if they choose credit card- Gives option for FREE ACH

Cons

Invoice numbers not customizable or sequentialTransaction name comes into the bank as just Melio-xyz instead of Melio-invoicenumber

Alternatives Considered

FreshBooks

Reasons for Choosing Melio

This is the only one that easily adds the processing fee or forces ACH.

Reasons for Switching to Melio

Free ACH and Credit Card passing to customer.

Pros

Payment processing, Ease of use, and price

Cons

I like everything about Melio. I don't have any complaints.

Alternatives Considered

Stripe

Reasons for Choosing Melio

Stripe treats small business owners incredibly bad.

Switched From

Stripe

Reasons for Switching to Melio

Customer service, Price, and Ease of use

Pros

This product integrates very well with Quickbooks Online, and is fairly easy to use once it is set-up. Customer Service is great

Cons

Set-up takes a little bit of computer saavy, but customer service is very helpful. It takes a little bit longer than I would like to get the funds in my bank account after a customer has made the payment when they pay from their bank account.

Alternatives Considered

Veem

Reasons for Choosing Melio

Quickbooks payments fees are too high, and the time it takes to get the money too long

Switched From

QuickBooks Payments

Reasons for Switching to Melio

I did not need to process any international payments

Pros

Melio is the great payment solution for the invoicing and billing for any business to get started.

Cons

This is the great product with overall nice experience. We are the certified partner with Melio too, and helping other businesses as well to choose the right solution for the payments and billing.

Alternatives Considered

BILL

Reasons for Switching to Melio

It's the great product and we are going through a great experience.

Pros

I love that Melio’s interface is very user friendly, syncs with QBO, I can complete payments to any vendor or contractor with the click of a button, it’s inexpensive, payments are received timely, there are multiple payment options.

Cons

The ACH feature could be quicker is my only suggestion for improvement

Pros

Melio is an easy app to setup. It's integration into the accounting software is key. It is easy to use and customer service can help with any issues like Stop payments or reissuing payments which saves time on the payables side. It is a benefit that vendors can receive ACH or Checks all with a click of a button!

Cons

The cost per check can be a con of the product, since we went from using it on its inception it was an inconvenience to have to start paying a fee per payment. however the application is still less expensive than the alternative products. The process time is a bit slow, you have to anticipate about 7 business days before payment is received by a vendor.

Pros

easy to set up and use -- had been reliable until my account was hacked over a month ago. Since then it has been inop.

Cons

unbelievably poor customer support. They have no phone option and are limited on chat. They will promise you a quick email response, but then it never happens.

Pros

We needed to make a payment fast and were having some issues with our bank which required an in person appointment. Finding Melio saved the day and we were able to process the payment quickly, safely, and very conveniently. The cost to use a credit card is the standard 2.9% fee which is invaluable when you want to leverage credit but are in a space where many companies only accept wire transfers.

Cons

I had a payment or two rejected before I knew that you could only select the "I have already received the goods" for my industry but other than that, I had a perfect experience with Melio.

Pros

The ease of set up and implemenation on this software is outstanding. The immediate synch with Quickbooks has been a time saver.

Cons

This software was free when we started using and now is charging per transacation. I am not a fan as part of our attraction to this software was no fee.

Alternatives Considered

BILL

Reasons for Switching to Melio

Cost

Pros

I use Melio payments primarily to pay 1099 Independent Contractors through Quickbooks Online. It took me a while to figure out I could go outside QBO directly to Melio and set up direct deposits in seconds rather than hours in QBO. Literally, that much difference!Melio is free unless you send an expedited payment, so it's a great deal - and better than bill.com which I also use...

Cons

Melio used to have outstanding phone support (still grateful to [sensitive content hidden] for al her help), but about a year ago, cut all that outl. Now you have to either go through email or chat and hope for the best. It's scary to trust you bank accounts to a company that doesn't even have a phone number.

Pros

This is an easy feature included with our accounting software. It's a great feature unless you actually need support which is where it becomes a nightmare.

Cons

Since the [SENSITIVE CONTENT], we have been promised a return of funds for failed payments to a vendor. As of the [SENSITIVE CONTENT], no funds have been received. In addition, I emailed 6 (SIX) executives twice imploring their assistance and no one has yet to respond. We have filed a complaint with the BBB as well since they have technically withheld funds since November.

I would highly recommend to stay away from this service until they can improve their customer support team and process.

Alternatives Considered

BILL

Reasons for Choosing Melio

Ease of use.

Pros

Vendor payments, direct deposit, and account reports and the super low price.

Cons

I wasn't able to make payments to my social media manager in Jamaica. That is the only thing I've been unable to do.

Pros

Melio is simple to use, fast to set up, and has allowed us to stop sending 90% of the checks we used to send. We have found that most of our vendors and contractors prefer electronic payments instead of paper checks.

Cons

Does not integrate with Quickbooks Desktop software.

Pros

The workflow and interface are idea. If the the staff supporting the product were at the level of the software this would be a wining offering

Cons

The compliance team blocked two payments for maintance on properites the trust manages. We provided FEIN, notarised trust documents, 2021 form 1041 tax returns, copies on invoices from vendors for service on the showerhead and HVAC and all I have heard is silence. My trustee and attorney are furious and my accountant is dissapointed and researching alternatives. The property manager and I have repeatedly called the support number as well as making use if the on-line support group.I have reentered the reciepts as my melio account rep sugggested but when I go to schedule payment it goes to [SENSITIVE CONTENT] blocked so I assume this account is flagges/banned. We are not violating any term of service and are engaged in management of 2 owned properties inherited from my family into a irrevocable Form 11041 spendthrift trust with its own bank account, FEIN, attorney, accountant and trustee and board

Pros

Qbo integration is Amazing and can have a firm account with many users permissions

Cons

Takes longer for ach processing as vendors expect it sooner

Pros

It's a very simple and straightforward way to automate payments (and recurring payments) to vendors, with good payment tracking capability.

Cons

If something goes wrong with a payment, good luck sorting it out. Once a had a payment bounce back from the recipient, even though I had paid them several times without issue before. Melio customer service gave me multiple different answers as to why that might be. After allegedly "fixing" it, they had me resubmit the payment, only to have it bounce back again - only this time the money got hung up in Melio's system and I had to file a special request to get it back, which took about a week. I just ended up paying the vendor manually myself.Currently I am going back and forth with Melio over a different issue, an inexplicable claim that my tax ID number is associated with two separate accounts. They only divulge information about this in pieces, so it has been left to me to figure out what is going on. Now they want me to email them my SSN so they can confirm -- I don't think so! Of course, in the meantime, I keep getting automated emails from Melio saying "there is still a problem that you haven't resolved." Long story short, when the program works it works great, but what a s**tshow when it doesn't.

Pros

The billing is where melio shine, there is no match

Cons

It don’t work that well with accounting software for big client

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Switching to Melio

Melio is price great for small businesses

Pros

Easy setup and deployment, connection with external accounting system began easily.

Cons

Does not provide a great solution for medium-sized operations that need to batch out large quantities of payments or sorting and balancing this data.

Alternatives Considered

BILL

Reasons for Switching to Melio

Cost

Pros

Melio makes invoice processing quick and efficient - I can upload an invoice and it'll automatically populate the information, or I can manually input an invoice and link it to an existing vendor. The free ACH option is great for small businesses and it's super helpful that Melio tells you when the money will be debited and when it will arrive so you can communicate dates to vendors. It also makes it easy to save payment details & information from vendors.

Cons

Wish it could scan more than just PDF invoices - sometimes we receive word docs & excel files.

Alternatives Considered

Quickbooks Online

Reasons for Switching to Melio

Cost & ease of use