User Reviews Overview
About Infobip
Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.
Learn moreAll Infobip Reviews Apply filters
Browse Infobip Reviews
All Infobip Reviews Apply filters

- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
-
Review Source
Best platform for Email and SMS delivery
My overall experience with Infobip is very good. I'll recommend this to everyone.
Pros
The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature.
Cons
Nothing specific to call out in this section. Would love to have offers for old customers like us.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
extraordinary product
Pros
it's availlable in a lot of countries where we have our product.
Cons
very big company, sometimes it forgets about the customers
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
-
Review Source
Complete Platform
So far quite smooth.
No complaints is a good thing meaning it is stable. :)
Pros
Complete suite of email, sms, push notification features.
Cons
Cost slightly high.
Huge corporations can bring cost down but they need a dev team.
Response from Infobip
Thank you for the review!
Top Infobip Alternatives
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Easy to use, once you get a hang of it
Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point.
Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.
Pros
Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.
Cons
I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.
Response from Infobip
Thank you for the review!

- Industry: Medical Devices
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
-
Review Source
Quite good with SMS marketing
Pros
Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.
Cons
The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.
Response from Infobip
Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Outstanding Sms Marketing Platform
It's a great tool for marketing purposes, but they should improve on the response time on issues raised
Pros
Currently using this platform for marketing SMS and push notification features for our core banking system.
Cons
The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.
Response from Infobip
Thank you, Eva! We will forward your feedback to our experts.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Easy to use product
Very comprehensive but easy to use portal.
Pros
Currently only using the sms feature which is super easy to use
Cons
The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up
Response from Infobip
Hi Cristopher, thank you for taking the time to leave a review!
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
User experience
So far so good
Pros
Easy to implement n use
One central location to manage message
Cons
Is good Pricing structure can be more friendly
Response from Infobip
Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Infobip
VERY GOOD IT INFRASTRUCTURE
Pros
Good API System. I Easy to use and have admin panel to monitor status
Cons
NOTHING much. THE IT infrastructure is very good
Response from Infobip
Thank you for your review, we're glad to hear you like our customer support!
- Industry: Internet
- Company size: 11–50 Employees
- Used for 1-5 months
-
Review Source
Fast and effective interaction with customers
Pros
Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.
Cons
I wish the price would be lower, the rest is perfect.
Response from Infobip
Thanks for the review! We'll forward your feedback to our experts. :)
- Industry: Broadcast Media
- Company size: Self Employed
- Used Daily for Free Trial
-
Review Source
an outstsanding platefrom
Pros
the product is easy to use helpful,supported
Cons
everything is good i dont think if there is any thing missing
Response from Infobip
Thank you for the review! We are glad you're finding our solutions helpful.
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
-
Review Source
Good Choice
recommended for start ups and large companies , it is one of the most professional systems that is used
Pros
the system stability
customer support
technical support
futures
Cons
there is some limitation in data extraction
Response from Infobip
Thank you for your review!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
Plataforma de comunicaciones muy completa
En nuestro caso, necesitabamos conseguir la forma de comunicarnos a Whatsapp desde un sistema de asistente virtual (chatbot) que habíamos desarrollado en nuestra empresa. Entre las innumerables opciones que encontramos, apareció Infobip que nos proporcionó uno de los canales de comunicaciones más completos de todos los que estudimos analizando. Lamentablemente, por cuestiones de precios terminamos cambiándolo por otra plataforma no tan costosa.
Pros
Cuenta con un amplio abanico de canales de comunicaciones implementados. Dispone de una documentación bien detallada que facilita el aprendizaje y la interacción con la plataforma.
Cons
A pesar de contar con una buena documentación, es necesario contar con una gran cantidad de tiempo para poder aprender cómo interactuar con las diferentes APIs con las que cuenta la herramienta.
Reasons for Switching to Infobip
Porque nos proporcionaba una plataforma de comunicaciones muy amplia y nos facilitaba el envío de mensajes hacia Whatsapp, desde un sistema desarrollado en nuestra empresa, del tipo chatbot.
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Infobip
De forma geral, é um ótimo sistema e tem atendido as demandas que preciso.
Pros
Tem uma plataforma de fácil compreensão, o que ajuda no seu manuseio e para ensinar novos funcionários a usar. Geralmente, nos da a resposta exata do problema, além de possuir um site de suporte a erros, onde podemos consultar e verificar as informações referente a cada código de erros. A opção de relatório é muito importante para o dia a dia, ajuda a detalhar ainda mais as informações que temos no sistema.
Cons
Em alguns casos ele emite uma informação de erro com a descrição diferente do que tem disponível no site de erros, isso acaba gerando um pouco de confusão de na hora de mapear o problema.
Response from Infobip
Thank you for the review, Andre! We will make sure to forward the feedback to our team.