Infobip Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About Infobip

Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.

Learn more

Feature ratings

Value for Money
4.3
Functionality
4.6
Ease of Use
4.6
Customer Support
4.4

Browse Infobip Reviews

14 of 14 reviews
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Darshan
Darshan
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 18/08/2022

Best platform for Email and SMS delivery

My overall experience with Infobip is very good. I'll recommend this to everyone.

Pros

The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature.

Cons

Nothing specific to call out in this section. Would love to have offers for old customers like us.

Giovanni
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/02/2024

extraordinary product

Pros

it's availlable in a lot of countries where we have our product.

Cons

very big company, sometimes it forgets about the customers

Chin Han
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 09/11/2020

Complete Platform

So far quite smooth.
No complaints is a good thing meaning it is stable. :)

Pros

Complete suite of email, sms, push notification features.

Cons

Cost slightly high.
Huge corporations can bring cost down but they need a dev team.

Response from Infobip

Thank you for the review!

Replied 11/11/2020

Top Infobip Alternatives

Sylvia
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2020

Easy to use, once you get a hang of it

Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point.

Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Pros

Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Cons

I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Response from Infobip

Thank you for the review!

Replied 15/12/2020
Ahmad Idzuan
Ahmad Idzuan
  • Industry: Medical Devices
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 01/12/2021

Quite good with SMS marketing

Pros

Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.

Cons

The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.

Response from Infobip

Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.

Replied 06/12/2021
Eva
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 08/07/2021

Outstanding Sms Marketing Platform

It's a great tool for marketing purposes, but they should improve on the response time on issues raised

Pros

Currently using this platform for marketing SMS and push notification features for our core banking system.

Cons

The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.

Response from Infobip

Thank you, Eva! We will forward your feedback to our experts.

Replied 13/07/2021
Christopher
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2020

Easy to use product

Very comprehensive but easy to use portal.

Pros

Currently only using the sms feature which is super easy to use

Cons

The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up

Response from Infobip

Hi Cristopher, thank you for taking the time to leave a review!

Replied 15/12/2020
Yaw Lin
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/11/2020

User experience

So far so good

Pros

Easy to implement n use
One central location to manage message

Cons

Is good Pricing structure can be more friendly

Response from Infobip

Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use.

Replied 05/11/2020
Happy
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2020

Infobip

VERY GOOD IT INFRASTRUCTURE

Pros

Good API System. I Easy to use and have admin panel to monitor status

Cons

NOTHING much. THE IT infrastructure is very good

Response from Infobip

Thank you for your review, we're glad to hear you like our customer support!

Replied 15/12/2020
Verified Reviewer
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 20/03/2021

Fast and effective interaction with customers

Pros

Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.

Cons

I wish the price would be lower, the rest is perfect.

Response from Infobip

Thanks for the review! We'll forward your feedback to our experts. :)

Replied 09/07/2021
Harooon
  • Industry: Broadcast Media
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/04/2021

an outstsanding platefrom

Pros

the product is easy to use helpful,supported

Cons

everything is good i dont think if there is any thing missing

Response from Infobip

Thank you for the review! We are glad you're finding our solutions helpful.

Replied 09/07/2021
Mina
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/06/2020

Good Choice

recommended for start ups and large companies , it is one of the most professional systems that is used

Pros

the system stability
customer support
technical support
futures

Cons

there is some limitation in data extraction

Response from Infobip

Thank you for your review!

Replied 12/06/2020
Fernando
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 06/11/2022

Plataforma de comunicaciones muy completa

En nuestro caso, necesitabamos conseguir la forma de comunicarnos a Whatsapp desde un sistema de asistente virtual (chatbot) que habíamos desarrollado en nuestra empresa. Entre las innumerables opciones que encontramos, apareció Infobip que nos proporcionó uno de los canales de comunicaciones más completos de todos los que estudimos analizando. Lamentablemente, por cuestiones de precios terminamos cambiándolo por otra plataforma no tan costosa.

Pros

Cuenta con un amplio abanico de canales de comunicaciones implementados. Dispone de una documentación bien detallada que facilita el aprendizaje y la interacción con la plataforma.

Cons

A pesar de contar con una buena documentación, es necesario contar con una gran cantidad de tiempo para poder aprender cómo interactuar con las diferentes APIs con las que cuenta la herramienta.

Alternatives Considered

Reasons for Switching to Infobip

Porque nos proporcionaba una plataforma de comunicaciones muy amplia y nos facilitaba el envío de mensajes hacia Whatsapp, desde un sistema desarrollado en nuestra empresa, del tipo chatbot.
Andre
Andre
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 18/01/2022

Infobip

De forma geral, é um ótimo sistema e tem atendido as demandas que preciso.

Pros

Tem uma plataforma de fácil compreensão, o que ajuda no seu manuseio e para ensinar novos funcionários a usar. Geralmente, nos da a resposta exata do problema, além de possuir um site de suporte a erros, onde podemos consultar e verificar as informações referente a cada código de erros. A opção de relatório é muito importante para o dia a dia, ajuda a detalhar ainda mais as informações que temos no sistema.

Cons

Em alguns casos ele emite uma informação de erro com a descrição diferente do que tem disponível no site de erros, isso acaba gerando um pouco de confusão de na hora de mapear o problema.

Response from Infobip

Thank you for the review, Andre! We will make sure to forward the feedback to our team.

Replied 16/02/2022
14 reviews