Bettermode Reviews

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews
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About Bettermode

Bettermode is an all-in-one customer community platform to engage customers and build meaningful experiences. A community built on Bettermode is a customer hub with many use cases. Product teams collect ideas and feedback....

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Feature ratings

Value for Money
4.8
Features
4.5
Ease of Use
4.8
Customer Support
4.8

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92 of 92 reviews
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Ryan
Ryan
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/02/2022

Premium Community Software

I have had a very positive experience with Tribe so far. I have been very impressed by their ethical approach to customer support and to "get things done". [SENSITIVE CONTENT]
at Tribe has really helped us a lot. Thank you.

Pros

Tribe to me is the best of the best. There are many community tools, but Tribe would be considered the top tier in both functionality and price. However, it more than delivers in the quality of the product and the teams dedication to look after its users/customers.

Cons

The only thing is to have more more apps please on the v2.

Mike
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 24/04/2020

A very promising tool with an amazing team behind it!

We needed a better place then Facebook for our community to gather. Tribe with it's topic and channel functionality and flexibility in customization was the obvious choice for us. That and the team behind it is full of rockstars!

Pros

The flexibility of the platform is great. When it comes to content structure or design, you can get creative. I also really enjoy the additional apps available on the app store as well as the amazing team behind Tribe. The team is super responsive and great in thinking along.

Cons

I wish there was a better build in analytics tool. However, with their webhooks, api and integrations with some tools like Amplitude they do give good alternative solutions for this.

Alternatives Considered

Website Toolbox, Higher Logic Vanilla and InVision App

Reasons for Switching to Bettermode

Price and quality was the best combination for us. It ticked all the necessary boxes with features and communication with their team felt the best.
Mateus
Mateus
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 29/11/2018

Implement Tribe for eaglepay.io Community Engagement

I am satisfy so far. Since the development keep going for the new features.

Pros

Similar to Quora but more advanced.
Coin reward distribution is a plus.

Cons

The navigation will make confuse at the beginning.

Response from Bettermode

Hi Mateus,

Appreciate you for sharing your experiences.

Tribe has a very strong use case for communities around blockchain projects and we do that with our virtual currency distribution system apart from loads of other features and customization capabilities.

Tribe has come a long way since the time you used our free trial. It has definitely become more intuitive.

Thanks again for your review; we hope to see you as our successful customer in future.

Best Regards,
Team Tribe

Replied 29/03/2019

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Jim
Jim
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 05/05/2020

Easy community platform

Pros

Since using Tribe, I've found that the platform is easy to use and fairly intuitive. The things I haven't been able to figure out, I've been able to find really quickly through Tribe's own community page. This, by far, has been one of the easiest investments and exciting platforms I've used to date.

Cons

Limited chat feature, although there is a Telegram integration that works well.

Alternatives Considered

Mighty Networks

Reasons for Switching to Bettermode

Cost, ease of use, and they don't bombard me with daily emails and upsells everyday.

Response from Bettermode

Hi Jim,

Thanks for the feedback. Glad to see that you found the platform intuitive and easy-to-use!

Regarding chat feature - we're releasing the real-time chat feature by the end of this month.

We look forward to serving you.

Replied 14/05/2020
Shaun
Shaun
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 02/11/2020

Tribe makes it easy to start and grow a community for your brand

Pros

Tribe is the easiest, simplest way to launch a community for your brand. They have removed the technical hurdles to allow coaches, consultants, and freelancers to thoughtfully host a vibrant community of supporters, clients, and prospects.

Cons

While the software is easy to use, the tradeoff is some limitations. Customization is limited to colors and graphics.

Response from Bettermode

Hi Shaun,

Thanks for taking the time to share your feedback. Appreciate it!

We see that the limitation mentioned here is around customizability (ability to only change colors and images).

We'd love to expand on that and showcase some of the current capabilities.

We allow clients to customize the community based on the components they want to showcase and make changes using CSS and JavaScript as well.

1. For instance, the design of this marketplace community (https://bit.ly/3kXl2NW) is completely different from
banking community (https://bit.ly/3oMqUvQ) and SaaS customer community (https://bit.ly/384EXqM).

2. Another example is NEXL - here is a video (https://www.youtube.com/watch?v=5I7F1xcUj_Q) that shows how they integrated the community into the product.

However, this requires a technical team for implementation.

Thanks again for the review!

Replied 04/11/2020
Madison
Madison
  • Industry: Program Development
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 16/06/2020

Online Community With High Potential

Our company has been very happy with Tribe's features and functionality. We wanted to create a community for pharmacy technicians to interact with one another under the umbrella of our certifications and brand as a whole. We looked at a few other companies but ultimately chose Tribe as they had all of the features we needed for a lower price. Although we haven't officially launched to the public yet, the site has been useful both internally and externally as we utilize both secret, private, and public groups. By offering access to an early group we have seen the site's value as individuals share personal experiences, ask questions and help one another.

Pros

The ability to customize the header and URL allowed for a seamless integration, look and feel from our own website. One of our favorite features is the Reputation Score, which encourages members to actively participate in discussions to receive points.

Cons

Some features are lacking but we value Tribe's transparency in the site's continuous improvement as they outline upcoming goals on their website and are quick to share work-arounds or fixes for whatever problem you may be experiencing.

Alternatives Considered

Higher Logic Thrive, GatherContent and Zendesk Suite

Reasons for Switching to Bettermode

Price and features
Nguyen Van
Nguyen Van
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/03/2022

The best community platform

I am moving to the new version and they help my move very fast.
I am very satisfy and always support Tribe.

Pros

Elegant appearance, many of functions, easy to manage and customize the community.

Cons

New old version 1.0 is full of function. We are going to move to version 2.0 and it is still lack of some function, especially the language that make my community is more frustrated because our community is not the native English speaker.

Khothatso
Khothatso
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 14/08/2022

Excellent platform to use for community building

Pros

Tribe is an amazing platform that offers an opportunity for community building and engagement. it provides an interactive space and its easy to use. the interface offers simplicity and easier navigation with the option to customize it to suit your needs which is great. I also like that you can integrate it with your existing social media platforms makes it ten times easier to use.

Cons

In the beginning when we started using it I had integration issues but otherwise I have no complaints.

Darryl
Darryl
  • Industry: Publishing
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/04/2020

Exactly what we were looking for

Tribe is easy to set up and easy to use. We appreciate being able to set up a community platform that we can create and curate ourselves. It's exactly what we were looking for!

Pros

It's beautifully desgined, easy to use, and does exactly what we want.

Cons

I have absolutely no complaints. It does exactly what we need.

Response from Bettermode

Hi Darryl,

We appreciate the feedback!

Great to learn that you're happy with the design and easy setup process. This is going to make our team immensely happy.

Replied 13/04/2020
Taha
Taha
  • Industry: Computer Games
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 28/10/2018

Great value for money!

We have tried a few different solutions in the market. When we decided to switch to Tribe, the team walked us through redefining the community objectives, make it more aligned with business and organization objectives. They also supported the whole smooth migration process. The fact that Tribe customer success team has a great business and community knowledge helped us realize great ROI. We started with their basic plan and as we saw results coming we upgraded to premium.

Pros

Pricing is fair and flexible.
Facebook integration was somehow magical and increased users retention.
Fast and reliable customer service.

Cons

As Tribe was a new venture, we had our fears of switching to this solution. But after working with their customer success team, we had tons of confidence in them as the right partner.

Response from Bettermode

Hi Taha! Thanks for taking the time to review Tribe. Glad to hear this was the right solution for you. We are looking forward to celebrating the growth of your community!

Replied 02/11/2018
Rachel
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2021

AJAS Review

Pros

The product is very easy for both the admins and users to navigate. Users have been very engaged. We like that they can customize their notifications and how often they are received. The groups and topics are great.

Cons

We'd love to have an app that our members can access on their phone! One of the biggest issues we had when we launched our community is that the invites went to spam and there was no way to ensure that this wouldn't happen. We had to send dozens of invites multiple times because members couldn't figure out where it went or how to find it. Ensuring a way for the invites, especially if we're importing a list of hundreds of contacts, not to go to spam would be important for future clients.

Response from Bettermode

Hi Rachel,

Thanks for your kind words and candid feedback.

Regarding the email - apologies for the experience you had. Tribe's customer success team recommends SendGrid integration to improve email deliverability.

You will also be pleased to learn that we recently set up separate dedicated email servers for paying customers and free customers to further improve email deliverability.

That said, I have conveyed the feedback to our product team as well as the customer success team.

Best,
Team Tribe

Replied 23/08/2021
David
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/02/2021

This is a "no-brainer."

Tribe has been great to work with. I use their chatbot often and get responses quickly. I test and buy many software platforms and this is one that has been an awesome addition to my agency.

Pros

I have been looking to build my own social media site for a long time. As CEO of a marketing agency, we routinely get blocked from some social media companies for posting too frequently when we manage many pages. The lost revenues in 2020 from big tech was huge. We have looked to develop our own social media when we discovered Tribe. Everything that we wanted is on this platform. It's easy to use, set up and manage. I am amazed at the price. You can't get software with this great quality anywhere else at this price. If you aren't making the switch now and building your own site, you are going to be late to the game soon.

Cons

Building your social media site requires you to remind your followers, friends and family to join. It may take two or three times to remind them to move. They will.

Evan
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2020

Great Product!

Pros

Tribe has added value to membership in our trade association, especially during a time when in-person events and meetings cannot happen. We created an Online Community on Tribe at a fraction of the cost of what competitors are charging. This Online Community allows our members to ask questions and engage with us virtually! We have received great feedback so far from our members and people love joining our Community as it is so simple to use and requires zero onboarding.

In terms of customizability, Tribe offers a Community platform for the biggest tech geeks and for beginners. Whether you want to add your own code to make it your own or if you want to keep it as is and add your logo and change the colors, the platform is incredibly user friendly and easy to use! Go Tribe!

Cons

Nothing! Tribe has been so easy to use and east to manage

Response from Bettermode

Hi Evan,

Thanks for your feedback and kind words. Glad that you loved the customizability and usability of Tribe.

Best,
Team Tribe

Replied 01/12/2020
Oviene
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 11/06/2019

Great platform, easy to use!

Our experience with Tribe has indeed been a great one!

Pros

Navigating the features on the platform is easy. The instructions are straight forward and the Tribe community is filled with useful articles on how to use all the features. The team is also very supportive and responsive whenever we encounter any difficulties or need any advice. The team has also accommodated our suggestions and requests to better our community. They are also proactive in offering help and making sure we are satisfied with the platform.

Cons

There was a bug with one of the features during our early stages of Tribe but the team quickly addressed it and made fixing it a priority.

Response from Bettermode

Hi Oviene,

First of all, thanks a lot for taking the time to write such a detailed review.

We consider our clients nothing less than our Tribe family and are always committed to your success.

Glad to see that you found of support, content and the platform useful. Look forward to a long-term partnership.

Regards,
Team Tribe.

Replied 13/06/2019
Susie
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 06/01/2021

Easiest Ever Online Community Solution

I immediately liked this project for its ease of use. The sales and support team are friendly and quick to respond. The platform can be used for a wide array of applications (support, community, collaborative teams), and several of my clients who will gain substantially from its use.

Pros

Quick setup, multiple options, fast learning curve, great price.

Cons

Some options are on the TO-DO list for the development team, but they're really open to ideas and suggestions.

Response from Bettermode

Hi Susie,

Thanks for sharing the candid feedback. We appreciate your kind words.

Glad that our design patterns and engagement models derived from popular social networks helped you minimize the learning curve. I'm conveying this to our product team.

Replied 05/02/2021
Iman
Iman
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/12/2018

10/10 The best community platform!

A well-thought community platform with integrations that made us focus more on driving growth and engagement and less time on software development.

Pros

Tribe community platform was really easy to set up. Building a thriving customer support community around our software was crucial. The modern design and the smart widgets helped us implement and integrate the community elements into our product.
The gamification system boosted the engagement by encouraging users to contribute. The customer success team was always available and supported us with their understanding of the business and their know-how of online community building.

Cons

The custom integration app that Tribe implemented for our product had some bugs but to be fair, they fixed them right away after reporting by our team.

Response from Bettermode

Hi Iman,

Really appreciate you for taking the time to share your experiences.

Your review really made our day. And we're happy to see that you liked the simplicity, customization options and support from our customer success team.

Thanks for understanding that bugs can be present during the early days. We're completely committed to delight our customers, so quick resolution of any customer issue is our first priority.

Best Regards,
Team Tribe

Replied 29/03/2019
Pawel
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 07/12/2021

A Community “Platform” in the true sense

Our company’s community team and customers are loving the community we built. Right now it is fully integrated with our tools and processes. We are collecting feedback from our customers to see how we further improve the community experience.

Pros

If you are looking to create an online space where you can connect and collaborate with your customers, Tribe’s community platform can help you. During the implementation, we found that you can just mold it into any form/design you want.

Amazing technical documentation and easy SSO configurations also made it easier to deploy this quickly. Not to forget, the customer success team is there to guide you through the strategy.

The biggest benefit of this platform is that it allows you to build solutions on top of the core solution. You can extend the functionality of the community using their developer platform.

Cons

This is not a con, but advice - pay special attention to the technical documentation and make sure it is always up to date. Given the nature of the platform, without discipline in documentation, implementation can quickly become complex.

Oleksii
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/08/2021

Excellent private and customizable platform to keep your team socially engaged

Pros

At Asiya Shriners we love using Tribe to have a private online space to exchange our ideas, stay connected and more engaged with our membership. We really appreciate the ability to customize every little aspect of the platform to provide our members with the polished and intuitive experience at the same time. 👏

Cons

Really can't find much negative to say, but it would be great to have more integrations (which I'm sure are in the works). It would've been awesome to have a dedicated app for our Tribe community, but that's hard to implement given all the regulations that Apple and Google impose on their app markets.

Iman
Iman
  • Industry: Executive Office
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/12/2018

Great solution to my community network that I didn't know existed!

Pros

They have more features​ to gather a great community than I could imagine.

The platform is very easy to use

Great customer support

Cons

Nothing that I can think of

Response from Bettermode

Hi Iman,

Glad to have you as our customer and really appreciate you for sharing your experience.

We're highly optimistic of establishing long-lasting relationship and see you succeed.

Best Regards,
Preetish

Replied 29/03/2019
Andreea
Andreea
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 10/09/2021

Branded community space that you control

We have been satisfied with the community platform so far. Looking forward to evolving with Tribe as they add new features and functionalities.

Pros

We love the Space and Collections structure for categorizing content. The design and customizable components add a unique flavor to this product (in comparison to traditional forum packages).
Also, they have an amazing customer support team. Their own customer community is also quite active - we can publicly share our feedback and suggest features.

Cons

There are some missing features such as mobile app, ideation app, multilingual support. We’ll wait for these before moving to higher plans.

Verified Reviewer
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 20/04/2020

Helpful & quick!

The customer service is exceptional. Very helpful and very fast!

Pros

Tribe is always helpful every time we have a support request or even just a question on how to best utilize the platform. And the rapid responses are awesome! We are often trying to serve our customers in the group, and we need to be able to do that quickly! Thank you!

Cons

Just the spacing in the question answering is really the only thing I would change. Right now, it looks very crammed since you are unable to add spaces between lines.

Response from Bettermode

Thanks for the feedback. Support response time and quality of service have been a priority at Tribe since the very beginning.

We look forward to keep delighting you!

Replied 22/04/2020
Elisa
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/02/2020

Loving this software!

This is a really easy to use platform. I had to contact customer service for an issue once (on my end) and it was a very pleasant experience.

Pros

This is so completely easy to use and set up. I love how simple it is for users to understand and for our employees to figure out.

Cons

I honestly haven't figured out much that I don't like yet. We are still in the beginning stages of implementing this software, but so far I am loving everything! I would highly recommend this to anyone looking for a community platform.

Response from Bettermode

Hi Elisa,

Love that Tribe's simplicity and easy setup process worked for you. We'd continue to delight you with our customer support!

Replied 05/04/2020
Karen
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2020

Easy to use!

Pros

Tribe has been so easy to set up for this non-techy community manager! I especially appreciate all of the community support resources that are available - and that by searching through them, I'm also learning how the community can function since they use all the features they're helping support!

Cons

I’m still learning what all of the features are, so I’m not entirely sure what I don’t know yet.

Response from Bettermode

Hi, Karen - Thanks for the feedback and review. We'll pass this message to our success team; it'll make their day.

Best,
Team Tribe

Replied 02/12/2020
Rick
  • Industry: Publishing
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 17/12/2019

An Interesting Tool - Has Potential

Off the bat, I've been impressed in what it has to offer. At one point, I reached out to the admin team for some guidance and they gave me a substantive answer -- this is always nice.

Pros

The idea behind Tribe is that you have your own social network out of the box. It's incredibly easy to get it up and running, and the social media website you launch can be white-labeled - in other words, you can make it look like it was your own creation.

Cons

I would like to see more means to monetise this product. At the moment, there is limited room to - for instance - put advertising on your social media website. In fairness, Tribe is a young company, and I think various things like this are on the horizon.

Response from Bettermode

Thanks for taking the time to share the feedback. We understand that in some use cases (especially when the community is the product), monetization is important. This is something we have on the roadmap.

Replied 09/01/2020
Serkan
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/04/2020

A visionary company with a rock-solid community app

I have recently launched my community website with tribe.so and up to now I am excessively satisfied with the functioning of the platform and the support I have been given. The road map and vision of the company is crystal clear which also makes me feel that I will be working with a solid and a visionary partner in the long term.

Pros

The support is excellent and the application interface is very easy to use

Cons

Up to now I haven't faced with any issue

92 reviews